Quality Management

Dr.Concrete strives to provide the best quality of products and services giving a top priority to client
satisfaction. For this, we established a quality management system and apply it to all the projects that
we execute. Quality Management team constantly measures and improves our quality level through
preventive quality management activities and campaigns
Quality management system
Dr.Concrete utilizes a quality management system that satisfies all the requirements of ISO 9001:2015
certifications and ensures all employees understand and abide by its strict quality-assurance policies
Campaigns to Establish a Quality Culture

Dr.Concrete holds exhibitions and seminars in order to broaden employees’ knowledge on core technologies
and promote quality improvement activities. Since 2015, we have selected an item that we should pay attention
to in terms of quality management and held exhibitions and seminars with internal and external experts. It raises
employees’ sense of quality management and contributes to establishing a quality culture
Client satisfaction index:
Dr.Concrete regularly conducts Client Satisfaction Index (CSI) surveys to assess Client satisfaction,
address client complaints, and identify areas for improvement. Phase-by-phase surveys are conducted
at each stage of the project (engineering, procurement, construction, commissioning, etc.). The
resulting project score is monitored to allow our team to continuously improve client satisfaction.
Upon completion of the project, the client is asked to submit final feedback in the form of a written
report, the conclusions of which are incorporated into Dr.Concrete company-wide quality
management practices
Certification

In order for our quality management system to be more effective and reliable, we engage a third party
assurance firm to verify that the system meets or exceeds international standards

Preventive Quality Management

We have established processes to measure major repetitive quality problems, give feedback to teams
causing them, establish and implement preventive measures, and check for recurrences. In order to
prevent the recurrence of the same type of quality problems, we made the 'Practice' based on the
‘Lessons Learned’ which have been accumulated during the project execution, and links it to
preventive quality management activities.

Assurance firm to verify that the system meets or exceeds international standards.

Achievement

Dr.Concrete is constantly striving to reach new levels of quality assurance, above and beyond our
client’s expectations. In recognition of this dedication, Dr.Concrete has won numerous awards for
project excellence
Ali Abdul Nabi lazzim/PM