Professional Documents
Culture Documents
Examples:
Construction of a bridge
Metro Bus
Building a dam
These are all projects because they are unique in nature and have temporary time period.
Operations
Operation on the other hand ensure a business or an entity continues to operate
as expected and continue to provide its services without discontinuity or issues.
Time being very long, in fact never ending and continuous. Operations work is
not unique. Operations are created with the intention of being there forever.
Operations deal with things that have been dealt with in the past and thus have
an operational procedure. Thus the amount of risk associated with operations is
relatively less. Operations are metrics-focused, the focus is to meet key-
performance indicator targets.
Examples:
Sending password renewal e-mails every 3 months
These all are operations because these are ongoing routine activities.