OBHRM – Assignment answers – Deepak.

N (PRN 190101611082)

PART A
ORGANIZATIONAL BEHAVIOUR CASE STUDIES:
Surepleasure airlines Case study

(a) What are the dysfunctions of informal organization in the Surepleasure Airlines?

Answer:

There are serious issues with the time control division

Inaccurate maintenance of records was resulting in violation of Airport authority regulation

and this resulted in excessive overhaul cost
The existing team did not allow any new member to work for long nor allowed others to
function normally
Impact because of informal group lead to damages of almost 200% of normal cost

(b) Could there be any benefits of informal organization in this company?

Answer:

In this case as we see there is no direct or indirect benefit to the organization, in fact there
will be both short term and long-term loss.

(c) What suggestions would you give to the management of this company to cope with
the informal organization?

Answer:
It would be good for Mr. Ramesh to first understand the reason being people forming
informal group – is it because they have not been recognized, not promoted, or they are not
happy with the appraisal system, is there job insecurity, are they facing any issues with
carrying out their day to activity, do they need more training etc,
He needs to explain the impact / consequences and loss that the organizations is going
through and make them realize the importance.
eg : he may highlight the impact / action that may be taken by Airport authority and
consequence of the same, he may highlight the importance of rotatable parts and maintaining
the records and its impact on passenger and crew safety.
Also at the same time the team can be motivated by making them realize how they can bring
down the overall expense which in turn will result in more profitability to the organization
and the same can be used for various other HR related activities (incentive, appraisal, training
etc).
 OBHRM – Assignment answers – Deepak. N (PRN 190101611082)

HUMAN RESOURCES CASE STUDIES

Paper manufacturing industry case study

(a) Identify and discuss the core issue in the case.

Answer:

Going through the case study we can make out that there are 2 main issue in this is about
stoppage of annual requirement, which was not justified and proved with facts. Absence of
tracking / assessing system which can help to cross check the claim made by manager /
employee.

(b) Was management of the company justified in implementing the recommendations of Mr.
Rog, in the absence of proper report?

Answer :

Management was not happy nor were justified with Mr.Rog s recommendations as it lacked
proof / facts that supported his claim of denial of annual increments.

(c) How would you view the action of Mr. Rog, if you were the M.D. of the company?

Answer:

As a MD of the company I would certainly have believed Mr.Rog as his track record proved
that he was competent person and had understood the job well and was aggressive and
enthusiastic in his work. He would certainly would have made note of some observations in
the tenure he was in charge, lack of individual objectives would have let few employees to
take advantage of the situation and this would have in turn effected the whole process. To
appreciate the team effort and keep the team motivated he has proceeded with approving the
increment and at the same stopped increment of 11 non performing workers.

(d) Do you think the reward system instituted by the company needs to be reviewed?
Substantiate your answer with logic.

Answer:

Any company should always think about appreciating any individual’s effort and cannot link
everyone s rewards based on the team s performance. I as an individual would still assign a
certain percentage of reward for individual performance and certain % for team performance.
This will for sure motivate an individual and also the team to work hand in hand support each
other to reach the individual and team goal. Over above reward the best performer with some
additional benefit which will motivate others to raise their standards

Eg : I am handling a team of 6 International manager and I have reward pool bonus of Rs 20

lakh to be given out on performance. I allocate Rs 10 lakh towards team bonus and Rs 10
 OBHRM – Assignment answers – Deepak. N (PRN 190101611082)

lakh for individual bonus, whenever someone does not perform /meet the required objective
the I reduce a Rs 50000 to 1,00,000 depending on performance of the individual and allocate
the same to the best performer.

Note : Performance should not just not be only decided on the set objective, rather than
that I should be a decided based on various aspects such as effort put in, internal and
external influencing factors, potential in the market etc.

PART B
Question 1:  Define, what is Organizational Behavior and state why it is importance
to study Organizational Behavior?

Answer:

Organizational Behavior is the study and application of knowledge about how people,
individuals and groups behave in an organization. Main objective of OB is to build
good relationship with individual, organization and whole work environment
associated with it.

Various disciplines like sociology, medicine, anthropology, psychology, sociology,

engineering and management have direct impact on organizational behavior.

People, organization, technology and environment play a vital role in influencing OB

Importance of OB
1. Ob helps n understanding employees and organization in a better way --- both
being on the same page will help an organization grow faster.
2. OB helps in motivating employees: mangers can study an individual and based on
the same can determine what motivates his team / subordinates. Every individual
is different and hence a different technique has to be applied to motivate different
individuals.
3. OB helps in improving labour relations: understanding the root cause of a
problem and offer required support will enhance trust and relationship which in
turn will have a positive impact on the growth of the organization, unite we work
stronger the impact.
4. OB helps in improving inter personal relationship: understanding the needs of the
individual – eg moral support, motivation, education support, growth prospects etc
will lead to good understanding
5. OB helps is effective utilization of Human resource: understanding individuals
strength and weakness will help manager analyze / allot / assign a work and
ensure high productivity and also motivate an individual in meeting organizations
goals
OBHRM – Assignment answers – Deepak. N (PRN 190101611082)

Question no 3: Define HRM Function in Business Organization? What are the

various challenges faced by H R Managers in managing employees in today’s
Industrial Organization

Answer :

There are 8 basic functions of Human Resource management.

1. H R planning ---most important is the recruiting right number of right people to
run various functions of an organization, plan for expansion / down size.
2. Selection and recruitment --- after planning, the HR has to think on bringing in
talent/ potential employees, recruits and selects best candidates to ensure
efficiency and meet the organization goals.
3. Training and development --- after recruitment, the candidate have been to given
appropriate training, brief the responsivities and ensure that the candidate is ready
to take up his new assignment.
4. Performance management --- based on the goal set the employee will be
monitored, evaluated and appraisal is done with the help of concerned department
head by way of getting feedback.
5. Compensation management --- plays an important role, most of the time employee
motivation is directly proportional to compensation – monetary and non-monetary
benefit, employee has to be recognized based on the contribution towards the
organization
6. Career management and development --- for any employee after some time he will
start looking to move up the ladder, HR has to make plans and guide them to grow
inside the organization, develop the existing talented resource to take up new
responsibilities and develop them for the next level.
7. Employee relations / industrial relations--- understand and strengthen employee
and employer relationship, understanding the local law, statutory requirements
and ensure smooth functioning of the organization.
8. Managing diversity at work place – people of different age, experience, sex,
religion, education background come to one place and work, hence it is very
important for the HR to manage the diverse group without any bias.

Question no 5: Explain how personality influences behavior in organizations either

using Big Five personality traits or MBTI Instrument?

Answer:

Big five personality traits or is also called as Five factor model or OCEAN model
Five factors are
O -- openness to experience
C -- conscientiousness
E -- Extraversion
OBHRM – Assignment answers – Deepak. N (PRN 190101611082)

A -- Agreeableness
N – Neuroticism/Emotional stability

Openness – the person is open for new learning and is creative and has wide variety of
interest
Conscientiousness – the person very hard working, reliable and organized.
Extraversion – these are persons who get energy, they explore and interact to learn,
they are highly socialable and assertive
Agreeableness – the person is very friendly and co-operate with other and care for
others, they are usually very kind and affectionate to others
Neuroticism/Emotional stability – people with high emotional stability are always
confident on what they do, they are calm and cool

Question no 6: Identify steps in decision making process in an organization and

explain with example?

Decision making is an step by step process which allows a person / organization to

solve problems by looking into evidences, available alternatives and selecting the best
path from there on. This process also provides and opportunity to review the decision
at the end.
Below mentioned are the steps to be followed in decision making

1. Identify the problem – identifying the problem and need for the decision, the
objective of the final decision is very important. eg – few employees are coming
in late to work daily and company want to decide on providing transport
2. Gather and evaluate data: sufficient data has to be gathered which in turn to be
evaluated to give more preside data. eg reason for employees arriving late, how
late are they arriving, what is happening on the route they travel, how they travel
is collated and reviewed.
3. List and evaluate alternative: with all available information identify all possible
solutions to the problem. Eg ask employee to take alternate route, alternate mode
of transport, providing company transport etc
4. Select best course of action: final after evaluating decide the best course of action
and make the decision. Eg : company decides to give transport facility to their
employees as a win-win opportunity, employee is saving money and need not wait
for public transport, for company the employees are reaching on time which
results in more productivity
5. Implement the decision --- the decision taken is announced to the all concerned
stake holders and implemented. Eg : HR informs employees on the transport
facility
6. Gather feedback – this is a very important aspect, after implementation a timely
feedback has to be gathered to ensure that the decision taken was the best. Eg :
HR monitors employees in and out time and also the keeps the track on the
worthiness of the investment made.
 OBHRM – Assignment answers – Deepak. N (PRN 190101611082)

7. Follow up – a regular follow up to ensure that everything is going smooth

Question no 8: Define motivation? Explain motivation with either Maslow’s Need

Hierarchy theory or Herzbergs Two Factor Theory?

Motivation: It is the process of stimulating people to take actions to accomplish the goals.
Maslow Hierarchy of Needs: based on AH Maslow came out with a 5 level model of needs
and it is popularly now known as Maslow theory. The most fundamental needs are at the
bottom followed by self-actualization. In order to motivate each level has to be met to move
on the next level.
5 stage Hierarchy of needs can be explained as below.
1. Physiological needs: these are the basic requirement / needs for any one survival eg :
food, sleep, clothing, shelter
2. Safety needs: it is self-explanatory only basic needs are met an individual will look
for social security, job security, financial security
3. Love / Belonging: after meeting 1 and 2 needs the individual will look for social
needs like family, friends, relation etc which will give him sense of belonginess.
4. Esteem: or also called status needs, here individual will look for respect from others,
recognition, status and importance. It represents humans desire to be accepted and
valued by others
5. Self-actualization needs—it is a level where in one desire to become everything one
can be.
Eg ; self-fulfillment , seeking personal froth / gaining experience

The same has been depicted as a pyramid as shown below.

Self actualization ( problem solving, acceptance ,Self-fulfilment

seeking happiness)
needs
Esteem (dignity, esteem , prestige, respect for other
and rspect by others etc)

Psychological
Love / belonging
needs
(family , frineds, love and care)

Safety
(safety and security -- home, job )

Basic needs
Physiological (food .sleep, water - , shelter basic needs
)
OBHRM – Assignment answers – Deepak. N (PRN 190101611082)

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