Professional Documents
Culture Documents
651023
1516C
CBV SUMMARY
1
Table of Contents
Introduction ................................................................................................................ 3
1. Financial Accounting .................................................................................... 3
1.1 Definitions ..................................................................................................................... 3
1.2 Financial Statements ............................................................................................... 4
1.2.1 Balance Sheet ................................................................................................................ 4
1.2.2 Income Statement ....................................................................................................... 5
1.3 Cost of Sales Formula .............................................................................................. 6
1.4 Inventory Systems .................................................................................................... 6
1.4.1 Perpetual Inventory .................................................................................................... 6
1.4.2 Periodic Inventory ........................................................................................................ 6
1.5 Debits and Credits ..................................................................................................... 6
1.5.1 Double-Entry Accounting ........................................................................................... 6
1.5.2 Journals ............................................................................................................................ 7
1.6 The Accounting Cycle ............................................................................................... 8
1.7 The 21 Universal Transactions (for the hospitality industry) .............. 8
1.8 Corrections & Adjustments ................................................................................. 10
1.9 Closing Entries .......................................................................................................... 11
2. Managerial Accounting ............................................................................. 12
2.1. USALI ........................................................................................................................... 12
2.1.1 Income Statement ..................................................................................................... 12
2.1.2 Balance Sheet .............................................................................................................. 12
2.2. Ratios ........................................................................................................................... 12
2.3 Food & Beverage Standard Cost Tools and Selling Prices .................... 14
2.3.1 Standard Cost Tools .................................................................................................. 14
2.3.2 Calculating Selling Prices ........................................................................................ 15
2.4 Cost-Volume-Profit (CVP) Analysis ................................................................. 17
2.4.1 Basic Single-Product CVP Equation ..................................................................... 17
2.4.2 Basic Multiple-Product CVP Equation .................................................................. 18
2.5 Operating Leverage ................................................................................................ 19
2.6 Menu Engineering .................................................................................................... 19
2.7 Operational Budgeting .......................................................................................... 20
2.8 Revenue Variance Analysis ................................................................................. 21
3. Information and Communication Management (ICM) ............... 22
3.1. Technology ................................................................................................................ 22
3.2 The Balanced Score Card & KPIs ...................................................................... 28
4. Formulas .......................................................................................................... 31
4.1. Net Income ................................................................................................................ 31
4.2. Fundamental Accounting Equation ................................................................ 31
4.3. Cost of Sales Formula .......................................................................................... 31
4.4. Ratios ........................................................................................................................... 31
4.5. Standard Recipes ................................................................................................... 33
4.6. Pricing Methods ...................................................................................................... 33
4.7. CVP Analysis ............................................................................................................. 33
4.8. Variance Analysis ................................................................................................... 34
2
Introduction
Exam:
Financial Accounting – 40%
Managerial Accounting – 40%
ICM – 20%
Branches of Accounting:
• Financial Accounting (external users: balance sheet and income statement)
• Managerial Accounting (internal: departments, goals)
• Cost Accounting (costs of production)
1. Financial Accounting
1.1 Definitions
Additional Paid-In Capital: The amount paid by shareholders in excess of the par value.
Average Collection Period: Average number of days it takes to collect all accounts
receivable; Accounts Receivable Turnover/365
General Ledger: The record of all financial transactions; includes all of the accounts.
Menu Engineering: A manual or computerized method of menu analysis and item pricing
that consider both profitability and popularity of competing menu items.
Realization Principle: realize that the product has been consumed, a promise to pay can,
therefore, be considered as a sale.
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Retained Earnings: The lifetime profits of the business that have not been declared as
dividends to shareholders.
Types of Accounts:
• Assets
• Liabilities
• Equity
• Revenue/Income
• Expenses
The Balance Sheet shows the financial position of a company on a specific point in time.
Assets
Liabilities
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Equity
c) Retained Earnings
Profit made by a company since it started.
Shareholders = Stakeholders
Revenues
- Cost of Sales (direct costs, excluding labor costs)
= GROSS PROFIT
- Operating Expenses
= INCOME BEFORE FIXED CHARGES (operational income)
- Fixed Charges
= INCOME BEFORE INCOME TAXES
- Income Taxes
= NET INCOME
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1.3 Cost of Sales Formula
Cost of Sales is the cost of the raw inventory products that are sold to the guests.
Beginning of Food Inventory
+ Food Inventory Purchases
- Ending Food Inventory
= COST OF FOOD CONSUMED
- Employee Meals
= COST OF FOOD SOLD
à Waste, theft, transfers and complimentary foods are not taken into consideration in
the cost of sales formula.
T-accounts are the representation of the accounting folders (Bank, Accounts Payable…)
The Balance Sheet shows the balance in the bank, the folder shows the business
transactions. Every account has its own T-account.
All T-Accounts = General Ledger
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NORMAL BALANCES
DEBIT CREDIT
ASSETS LIABILITY
EQUITY
EXPENSES REVENUES
Debits = Credits
1.5.2 Journals
Kept daily, recording all the business transactions in debits and credits. Journals are to
later be recorded in the accounts of the General Ledger.
Example:
1) A vehicle is bought in cash for $1000
2) Inventory is bought on account for $750
Debit Credit
1. Vehicle 1000
Cash 1000
2. Inventory 750
Accounts Payable 750
Example:
A customer pays $60 for a meal, including $10 in Sales Tax.
Account Category Effect Debit/Credit
Cash Asset Increase Debit
Food Sales Revenue Increase Credit
Sales Tax Payable Liability Increase Credit
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1.6 The Accounting Cycle
Business Transaction
Journalize
Post to T-Accounts
Balance per T-Account
Prepare Trial Balance
Prepare Financial Statements
Closing Temporary Accounts via Closing Entries
Preparing Post-Closing Trial Balance
Posting to T-Accounts = Write down the opening balance first, left for debit/right for
credit.
Balance per T-Account = Total debit-credit (if debit>credit)/credit-debit (if credit>debit)
Trial Balance = Summary of accounts and debit or credit, in order: A, C-A, L, EQ, R, EXP.
Does not necessarily show all mistakes (use of the wrong account…)
Revenue – Expenses = Net Income (Placed in Retained Earnings in the Balance Sheet)
Cash Basis Accounting: Recording of transactions when revenues are received and when
expenses are paid, only suitable for small businesses and not GAAP compliant.
Special Journals put together transactions that are similar (Cash Payments, Cash
Receipts, Accounts Payable & Accounts Receivable)
#4: A guest pays $53 cash for a meal, including $3 for sales tax:
Cash Asset Increase Debit
Sales Tax Payable Liability Increase Credit
Food Sales Revenue Increase Credit
#5: A guest pays $53 on an open account for a meal, including $3 for sales tax:
Accounts Receivable Asset Increase Debit
Food Sales Revenue Increase Credit
Sales Tax Payable Liability Increase Credit
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#7: A hotel buys $65 worth of food provisions for its storeroom and pays cash on
delivery. Perpetual inventory:
Food Inventory Asset Increase Debit
Cash Asset Decrease Credit
#8: A hotel buys $1200 worth of food provisions for its storeroom and pays on an open
account. Perpetual inventory:
Food Inventory Asset Increase Debit
Accounts Payable Liability Increase Credit
#10: A hotel buys $55 worth of food provisions for its storeroom and pays cash on
delivery. Periodic inventory:
Cash Asset Decrease Credit
Food Purchases Expense Increase Debit
#11: A hotel buys $900 worth of food provisions for its storeroom and pays on open
account. Periodic inventory:
Accounts Payable Liability Increase Credit
Food Purchases Expense Increase Debit
#12: Ken invests in a new company $55,000 cash, plus land $40,000 and building
$175,000:
Cash Asset Increase Debit
Land Asset Increase Debit
Building Asset Increase Debit
Capital Equity Increase Credit
#13: Mae invests in a new company $50,000 for 4,000 stocks of $1 par common stock:
Cash Asset Increase Debit
Common Stock Issued Equity Increase Credit
Additional Paid-In Capital Equity Increase Credit
#14: Deb invests $50,000 in a new company for 4,000 shares of no par common stock:
Cash Asset Increase Debit
Common Stock Issued Equity Increase Credit
#15: Ann invests $50,000 in a new company for 4,000 shares of no-par common stock
that has a stated value of $8 per share:
Cash Asset Increase Debit
Common Stock Issued Equity Increase Credit
Additional Paid-In Capital Equity Increase Credit
#16: Issues from the storeroom total $15,000 for the month. This amount represents
food the kitchen uses to generate and prepare employee meals. Perpetual inventory:
Cost of Food Sales Expense Increase Debit
Food Inventory Asset Decrease Credit
#17: Of the previous example, $300 was used for free employee meals ($200 RD and
$100 F&B):
RD meals Expense Increase Debit
F&B meals Expense Increase Debit
Cost of Food Sales Expense Decrease Credit
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#18: Issues from the storeroom total $15,000 for the month. This amount represents
food the kitchen uses to generate and prepare employee meals. Periodic inventory:
No bookkeeping entry for issues under a periodic inventory system.
#19: An operation purchases $875 worth of office supplies on an open account. Asset
method:
Accounts Payable Liability Increase Credit
Inventory Asset Increase Debit
#20: A check is issued for $1,200 on 3/1/X1 in payment of a property insurance policy
with a term of 3/1/X1 to 3/1/X2:
Cash Asset Decrease Credit
Prepaid Insurance Asset Increase Debit
#21: It is now 3/31/X1. The insurance accountant submits the following adjustment:
Prepaid Insurance Asset Decrease Credit
Insurance Expense Expense Increase Debit
Corrections: If a mistake was made during posting, a new entry must be made to reverse
the effect of it.
Preparing Adjustments: Put the General Ledger up to date with items that are not
included in the day-to-day transactions. Only with Accrual Basis Accounting, taking into
consideration the realization and matching principles.
Major Adjustments:
Employee Meals
Debit “Employee Meals”
Credit “Cost of Sales”
Supplies Used (Room Amenities…)
Debit “Room Supplies Inventory”
Credit “Room Supplies Expense”
Prepaid Insurance
Debit “Insurance Expense”
Credit “Prepaid Insurance”
Depreciation
Debit “Depreciation Expense”
Credit “Accumulated Depreciation” (contr-A account)
Breakages
Debit “Breakage Expense”
Credit “Inventory” (assets)
Accrued Payroll
Debit “Payroll Expense”
Credit “Accrued Payroll”
Cost of Sales in a Periodic System
Accrued…Expense
The corrections and adjustments are made at the end of the month/year.
Depreciation:
The value lost over a specific period of time.
It is a minus in the Assets and the Equity because it is an expense.
à Land is never depreciated.
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Accumulated Depreciation (in Balance Sheet) is the accumulated values lost over the
total lifetime of the asset.
130 100 80 10
100
30
REVENUE EXPENSES
100 100 80 80
0 0
Revenue & Expenses are ready for the next month/year. The values are “transferred” to
Retained Earnings.
Assets, Liability, Equity: Opening Balances for the next month/year.
After the Closing Entries have been posted, the Post-Closing Trial Balance is compiled
and shows the balances of the Balance Sheet accounts only.
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2. Managerial Accounting
2.1. USALI
USALI Formatted Accounts: Uniform System of Accounts for the Lodging Industry
Revenue
- Direct Operating Expenses
Departmental Operating Income
- Overhead Expenses (Undistributed & Fixed)
Net Income
2.2. Ratios
Ratio comparison: Creating Business Value by comparing ratios from a past period, from
industry averages and budgeted or planned ratios.
Fives classes:
- Liquidity; ability of a company to pay short-term debts
- Solvency; ability of a company to pay long-term debts
- Activity; how well the assets of the company are used
- Profitability; how is the company’s profit
- Operating; how efficient the operations are
Liquidity
1) Net Working Capital = CA – CL
2) Current Ratio: CA / CL
Higher than 1 = The company is able to pay its debts.
Owners and Stockholders prefer a low current ratio as investments in non-current assets
are more productive than current assets.
Creditors prefer a high current ratio as it assures the ability of the company to pay their
debts.
3) Acid Test Ratio: (Bank + Acc. Receivable + ST Investments) / CL
Measures liquidity by only considering quick assets.
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Solvency
4) Solvency: TA / TL
A hospitality company is solvent when its assets exceed its liabilities.
Leverage à Use of debt to finance the assets
Owners prefer a low solvency ratios and use of leverage to maximize their return on
investments.
Creditors prefer a high solvency ratio as it means there is a greater margin in case of
great losses.
5) Debt to Equity: TL / EQ
Compares the hospitality company’s debt to its net worth (equity).
Shows the ability to withstand adversity and meet its long-term debt obligations.
Owners prefer to maximize their return on investments by using leverage.
Creditors prefer a lower debt-equity ration because the risks are reduced.
Activity
6) Paid Occupancy %: Rooms Sold / Rooms Available
Occupancy for rooms and seat turnover for restaurants.
Enables the tracking of operating results of hospitality companies.
Market Share = Number of rooms in a hotel calculated as a percentage of the total rooms
in the hotel’s market area.
Market Penetration: Percentage of demand for rooms for a hotel within a particular
market set.
Profitability
7) Return on Equity: NI / Average Total Equity
Average Total Equity: Average of owner’s equity of beginning and end of the year.
Compares the profit of the hospitality company to the owner’s investments.
8) Return on Assets: NI / Average Total Assets
Average Total Assets: Average assets of beginning and end of the year.
Indicator of the profitability of the hospitality company’s assets.
Compares bottom-line profit to the total assets.
A low ROA may result from low profits or excessive assets.
A high ROA suggests that assets require replacement in the near future or that additional
assets need to be added to support growth in revenues.
9) Profit Margin: NI / Revenue
Ability to generate profit on sales.
If the profit is lower than expected, then expenses and other areas should be reviewed.
10) Operating Efficiency: GOP / Revenue
Measures management’s performance.
GOP = Subtracting expenses generally controllable by management from revenues.
Does not include fixed charges.
Operating
11) ADR: Rooms Revenue / Rooms Sold
Compare with the rate budgeted as a goal for the rooms department’s operations during
the period.
12) RevPAR: Rooms Revenue / Rooms Available = Occ. % / ADR
13) RevPAC: Rooms Revenue / Total Customers
Measures the overall revenue received from the average hotel guest.
Used for decision-making situations affecting operations
14) Sales Mix %: Item Sales/Total Sales
15) Cost of Sales %: Cost of Sales / Revenue
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2.3 Food & Beverage Standard Cost Tools and Selling Prices
Calculate standard portion cost à Determine selling prices of menu items à Optimize
menu profitability à Making annual budgets
Menu Planning
Purchasing
Receiving
Storing
Issuing
Preparing
Cooking Production Activities
Holding
Serving
Service
Guest Satisfaction
- Standard Recipes
Formulas for producing a food or beverage item (summary of ingredients, required
quantity of each, specific preparation procedures, portion size, portioning equipment,
garnish, other information)
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- Standard Yields
Taking waste into consideration: actual yield should approximate standard yield if
properly trimmed, cooked and portioned. The yield of a recipe is the number of portions
that are prepared by using the recipe.
Recipe Adjustment Factor: used to increase/decrease yield from a standard recipe, and
to modify the standard recipe by multiplying each ingredient by the adjustment factor
(AF). The most accurate recipe total volume does not change substantially.
For beverages: take into consideration standard glassware and ice size.
Mark-Up by Multiplier:
Step 1: Calculate the Multiplier, considering: Food Cost Percentage = COS/Total Revenue
1 / Desired Food Cost Percentage = Pricing Factor
Step 2: Menu Item Portion Cost * Pricing Factor = Selling Price
OR: Menu Item Portion Cost/Desired Food Cost Percentage = Selling Price
Disadvantages:
The multiplier is often a subjective decision, the impact of sales mix, variations in labor
and energy costs to produce items, transfers to and from the food department, theft,
over-portioning and spoilage and minor costs which add up over time are not taken into
consideration.
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- Prime-Ingredient Mark-Up Method
Contribution Margin:
Goal is to ensure every guest generates the contribution margin (in euro) required by the
budget.
Step 1: Determine the average CM required per guests by adding non-food costs to
required profit and dividing it by the number of expected guests.
(Non-Food Costs + Profit Requirements)/Total Amount of Expected Guests =
Average CM per guest
Step 2: Determine the base selling price by adding required average CM per guest to an
item’s standard food cost.
Average CM per guest + Menu Item Portion Cost = Selling Price
Step 1: Determine the ratio of food costs to all other costs plus profit requirements.
(All Non-Food Costs + Profit Required)/Total Food Cost = Ratio
Step 2: Calculate the amount of non-food costs and profit required for a menu item.
Ratio * Menu Item Portion Cost = Required Amount of Non-Food Costs per Item
Step 3: Determine the base selling price by adding result of Step 2 to the menu item
portion cost.
Required Amount of Non-Food Costs per Item + Menu Item Portion Cost = Selling
Price
Disadvantages:
The method does not compensate for higher labor costs. The assumption of equal share
of non-food cost and profit for each meal, the difference between food and beverage and
the difference in separate operating centers are not taken into consideration.
Prime Costs:
Step 1: Determine the labor cost per guest by diving labor costs by the number of
expected guests.
Labor Cost/Number of Expected Guests = Labor Cost per Guest
Step 2: Determine the prime costs per guest by adding the labor cost per guest to the
menu item’s food cost.
Labor Cost per Gest + Menu Item Portion Cost = Prime Cost per Guest
Step 3: Determine the base selling price considering: Prime Cost Percentage = (COS +
Labor Costs)/Total Revenue
Prime Cost per Guest/Desired Prime Costs Percentage = Selling Price
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Considerations:
The pricing is based on the market: competition, volume of business, supply and
demand, price elasticity of demand.
Pricing Considerations:
Base selling price is a starting point from which other factors must be considered. These
factors affect the final selling price. The pricing should be based on the market
(competition, volume of business, supply and demand, price elasticity of demand)
Types of Expenses:
- Fixed (does not change within a set period of time, generally a year)
- Variable (energy, cost of food sales…)
- Semi-Variable: Mixed (Fixed + Variable; phone plan) & Step (variable depending
on a scale)
Total Costs = Fixed Costs + Variable Costs
Breakeven Point: Intersection of sales and total costs
Using data of two extreme points in time: High & Low Month
Low Month High Month Difference
Revenue 150,000 200,000 50,000
Costs 120,000 140,000 20,000
40%
Variable Costs 60,000 80,000
Fixed Costs 60,000 60,000
In = SX – VX – F
In = Net Income
S = Selling Price per Unit
V = Variable Costs per Unit
F = Fixed Costs
X = Number of Units Sold
Contribution Margin: CM = S – V
Contribution Margin Ration: CMR = (S – V)/S, in percentage
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BEP (Breakeven Point in Units) = F/(S-V) = F/CM
BER (Breakeven Point in Revenue) = F/CMR
R = F/CMRw
R = Revenue at BEP
F = Total Fixed Costs
CMRw = Weighted Average CMR
Calculate CMRw:
- Calculate CMR of each product
- Calculate the weight of each product (revenue share of total revenue)
- Apply the weights to the CMR’s
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2.5 Operating Leverage
Definition: The extent to which an operation’s expenses are fixed rather than variable.
High Leverage:
- High fixed costs
- Low variable costs
- High CMR
- High Risk and Potential Rewards
Hospitality business, airlines usually have a high operating leverage.
Low Leverage:
- Low fixed costs
- High variable costs
- Low CMR
- Low Risk and Potential Rewards
Factors:
- Guests’ wants/needs/expectations
- Production costs
- Ingredient availability
- Quality of menu item (flavor, consistency, texture, form, shape, nutritional
content, visual appeal, aromatic appeal, temperature)
Menu Changes:
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Popularity: how frequently the items are ordered
à Popular if equal or higher than 70% of the fair share of all menu items.
Fair Share = Total # of items sold/# of items available
Stars
- Maintain Rigid Specifications
- Place in Highly Visible Location on the Menu
- Test for Selling Price Inelasticity
- Use Suggestive Selling Techniques
Plow Horses
- Increase Prices Carefully
- Test for Demand
- Relocate Item to Lower Profile on the Menu
- Shift Demand to more Profitable Items
- Combine with Lower Cost Products
- Assess the Direct Labor Factor
- Consider Portion Reduction
Puzzles
- Shift Demand to these Items
- Consider a Price Decrease
- Add Value to the Items
Dogs:
- Remove from the Menu
- Increase the Selling Price
Budget is a financial plan, which provides estimates of future revenue and expenses.
- Sophisticated, statistical methods
- Simple forecasting sales and revenue
The format is not standard and depends on the kind of business.
- Simple one-page statement
- More detailed spreadsheet
Operational budgeting
à Forces management to look forward and anticipate the future (shape internal towards
external environment)
à Examining, comparing and selecting alternative courses of action (pricing alternatives,
marketing, staffing)
à Enables the setting of prices that deliver required income levels (in relation to the
expenses)
à Provide a standard of comparison for future performance, enabling control
à Motivational (through bonuses…) and involving many levels of management
à Enables communication channels to deploy objectives (top-down) and proposals
(bottom-up)
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Process of Budgeting:
1- Financial Objectives (maximizing long-term profit)
Start of budgeting process (be a low cost operator, provide high quality service at
premium prices)
Variable expenses are estimated by using the forecast of revenue or activity as a basis.
Some variable expenses are directly proportional to revenue (COS as a % of revenue).
Some variable expenses are directly proportional to activity (Room cleaning determined
by # of rooms sold)
Fixed charges estimated using experience and expected changes.
Variance is the difference between the actual revenue and the budget set. It is expressed
in money or percentage.
If higher than 4%, it is considered significant and, therefore, requires analysis and
corrective action.
Price Variance:
PV = (Actual Price – Budgeted Price) x Budgeted Volume
à What would have the impact been if the budgeted volume was achieved.
Volume Variance:
VV = (Actual Volume – Budgeted Volume) x Budgeted Price
à What would have the impact been if the budgeted price was achieved.
Price-Volume Variance:
P-VV = (Actual Price – Budgeted Price) x (Actual Volume – Budgeted Volume)
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3. Information and Communication Management (ICM)
3.1. Technology
ICM is needed in all departments: HR, Front Office, Housekeeping, Sales, Finance,
Marketing… which are all related in hospitality businesses. Information is crucial and
needs to be accurate.
Data is different than Information. Data = Number, Information = What conclusions can
be drawn from the data?
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RMM: Rooms Management Module
Functions: Identify current room status, assist in assigning rooms to guests at check-in,
provide in-house guest information, organize housekeeping activities, provide auxiliary
services, generate timely reports for management.
- Room Status
Occupied
Complimentary (occupied but no charge)
Stay Over (SO)
On-Change (not occupied but not cleaned yet)
Do Not Disturb
Sleep-Out (bed has not been used)
Skipper (guest has left the hotel without paying)
Sleeper (guest has left but the room status update was not done properly)
Vacant and Ready
Out-of-Order
Lock-Out
Did-Not-Check-Out (left without informing FO, but has settled his account)
Due Out
Check-Out
Late Check-Out
- Housekeeping Functions
Forecasting the number of rooms to be cleaned
Identifying rooms to be cleaned
Scheduling room attendants
Assigning workloads
Measuring productivity
- Reports
Rooms allotment report
Expected arrival/departure report
Registration process report
Rooms activity forecast
Actual departures report
Housekeeping assignment report
Housekeeper productivity report
Rooms productivity report
Rooms history report
- Guest Accounting
Individual folios
Master folios
Non-guest folios
Employee folios
Control folios
Semi-permanent folios
Permanent folios
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- Account Settlement
The ability to prepare clear itemized guest statements may significantly reduce guest
disputes relative to folio postings. PMS update routines can be programmed to generate
a printed set of folios for guests expected to check-out that day. Pre-printing the folios
significantly speeds up the check-out process and minimizes guest discrepancies.
- F&B
Reservations and Tables
Inventory (perpetual or periodic)
Menu and Prices
Orders
Table Status
Billing
SOPs
(Perpetual Inventory: each dish of the menu is recorded in the system with how much of
each ingredient is used)
à Use of POS:
- Menu Item File
- Labor Master File
- Inventory File
- Automated Beverage Control Systems
- Accounting/Finance Management
Accounts Payable (Module; posts vendor invoices, monitors vendor payment discount
periods, determines amounts due, generates checks for payments, facilitates the
reconciliation of used checks, generates management reports)
Accounts Receivable (Module; maintains account balances, processes billings, monitors
collection activities, monitors aging of accounts receivable, generates an audit report of
accounts receivable transactions)
Payroll Information/Accounting (Module; maintains employee master file, calculates
gross and net pay for salaried and hourly employees, generates paychecks, produces
payroll tax register and related reports, prepares labor cost reports for management)
Reports/Financial Reporting
Inventory Accounting (value of it) to limit it in order to keep money available
Purchasing
IT
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Customer Master File (Account number, name, address, phone number, email address,
website address, contact person, type of account, credit limit, last payment date, last
payment amount, credit history
Vendor Master File (Vendor account number, name, contact name, address, phone
number, email, website, vendor payment priority, discount terms, discount account
number, invoice reference number, payment due date, year-to-date summary)
E-Procurement
The online purchasing of goods and services. Using a web browser, buyers are able to
review product catalogs, identify vendor services, conduct product comparisons, place
orders and settle transactions.
Customizable systems with touchscreens, order entry, settlement, menu item file for the
inventory, labor master file, inventory file, automated beverage control systems (in bars)
Interfaces: Since two systems cannot simply communicate with each other, an interface
is used. Interfaces link different systems to the PMS.
Different Interfaces:
- CRS: Central Reservations System
- POS: Point of Sale
- CAS: Call Accounting System
- ELS: Electronic Locking System
- EMS: Energy Management System
- Guest Operated Devices
- Auxiliary Guest Services
- GDS: Global Distribution System
- Booking Engines
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A Back Office System consists of: Accounts Receivable, Accounts Payable, Payroll
Accounting, Inventory Accounting, Purchasing, Financial Reporting.
Database Management: Applications that allow users to catalog and store information
about their businesses for future use.
Database: Collection of related facts and figures designed to serve a specific purpose.
Example: personal checkbook, address books, dictionaries, online search engines…
Benefits of an ERP:
- Information consistency and accuracy across hotel departments.
- Simplified cross-departmental coordination and workflow execution.
- Streamlined tasks, which frees the hotel staff to focus on activities that require
personalized attention.
- Easier goal setting and monitoring of goals achievement.
- Agile infrastructure that identifies and fixed problems rapidly.
- 1 Database, 1 overview
- Less error than in a PMS because less travelling of information (no data
inconsistency or redundancy)
- The hotel only has to interact with one vendor, as there is one single solution for
all operations.
- Higher level in data hierarchy = better decision-making.
- Dashboard for quick assessment of health of the organization.
à Advanced version of a PMS
Disadvantages of an ERP:
- Very risky because all departments use the same system at the same time.
- Departments cannot choose which system they would prefer to use.
- Very expensive
- Inflexibility
- Very long implementation
- Hard to set up in large institutions
- Hierarchical rigidity and centralized control and management
PMS:
Large application that is cumbersome
Error-prone as information moves from one department to the next
Labor-intensive, with extensive manual processes that can drain both time and money
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Requires interacting with multiple vendors for different point solutions
ERP:
Allows for hotel to interact with single vendor, as there is a single solution for multiple
operations
Fixed costs which are more manageable
Best-of-Breed Model:
A best of breed system is the best system in its referenced niche or category. Although it
performs specialized functions better than an integrated system, this type of system is
limited by its specialty area.
To fulfill varying requirements, organizations often use best of breed systems from
separate vendors. However, maintaining multiple systems provides little cross
connectivity, which creates maintenance and integration challenges.
Best of breed systems are best applied to one or a few functions, facilitating system
maintenance. However, as an organization expands and requirements multiply, best of
breed systems may not be able to handle new requirements, forcing the addition of
another system. In this type of scenario, the best course of action is to employ an
integrated system that can handle most requirements, allowing best of breed systems to
handle items requiring focused performance and specialization.
Advantages:
• Updates and building blocks may be rolled out without affecting other systems.
• Because the function of a system is geared to a specific purpose, it is easier to
update and able to quickly respond to market changes.
• Specialized functions include more options and solutions and provide specific
knowledge regarding specific functions.
Disadvantages:
• Vendors of best of breed systems are often small organizations that do not
understand the requirements of larger organizations.
• Integration with other systems is a highly complex process.
• Sharing data across different systems may be difficult.
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3.2 The Balanced Score Card & KPIs
Pyramid: how to implement strategy in the company, with corporate values and strategy
maps. It is almost impossible to complete and would create the absolutely perfect
company.
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The Balanced Score Card is balanced because not only financial matters are looked at,
In this order:
à Finance: To succeed financially, how should we appear to our shareholders?
à Customer Perspective: To achieve our vision, how should we appear to our customers?
à Internal: To satisfy our shareholders and costumers, what business processes must we
excel at?
à Learning & Growth: To achieve our vision, how will we sustain in our ability to change
and improve?
Finance:
- Accounts Receivable Turnover: Measures the rate at which outstanding accounts
are collected.
- Inventory Turnover: Measures how often in-stock inventory is sold off in a given
year.
- Net Profit Margin: Measures how effective the business is at generating profit on
each dollar of revenue brought.
Customer Perspective:
- Number of Customers
- Trip Advisor
- Number of Customers per Employee
- Loyalty
- Marketing Expenses
- Market Share Percentage
- Average Annual Sales Volume per Customer
- Specific Weight of Concluded Agreements in the Total Number of Contacts with
Customers
- Customer Satisfaction
- Number of Lost Customers
Internal:
- Employee Satisfaction
- Supply Management
- Ratio of Timely Completed Orders
- Average Time from Placing the Order to its Completion
- Efficiency of Information Systems
- Emission of Hazardous Substances to the Environment
Data Hierarchy:
Data
- Understanding Relations
Information
- Understanding Patterns
Knowledge
- Understanding Principles
Wisdom
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Uses:
- Clarify and gain consensus about strategy
- Communicate strategy throughout the organization
- Identify and align strategic initiatives
- Perform periodic and systematic strategic reviews
- Obtain feedback to learn about and improve the strategy
How it works:
- Senior executive management translate the business units strategy into strategic
objectives
- To set financial goals: revenue, market growth, profitability or cash flow
- With objectives established, the organization identifies the objectives for its
internal business processes
- The balanced score card highlights those processes, which are most critical
Objectives:
- The process of the balanced score card clarifies the strategic objectives and
identifies the critical few drivers of these objectives
- The balanced score card objective becomes a joint accountability of the senior
executive team, enabling it to serve the organizing framework for a broad array of
important team-based management processes
ð The Balanced Score Card creates a shared model of the entire business, to which
everyone has to contribute.
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4. Formulas
4.1. Net Income
!"# %&'()" = +","&-" − /01"&2"2
Revenues
- Cost of Sales (direct costs, excluding labor costs)
= GROSS PROFIT
- Operating Expenses
= INCOME BEFORE FIXED CHARGES (operational income)
- Fixed Charges
= INCOME BEFORE INCOME TAXES
- Income Taxes
= NET INCOME
4.2. Fundamental Accounting Equation
3 = 4 + /6
4.4. Ratios
Liquidity
2) Current Ratio
Solvency
4) Solvency Ratio
@(>,"&'C = A3 A4
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5) Debt-Equity Ratio
Activity
6) Paid Occupancy
Profitability
7) Return on Equity
8) Return on Assets
9) Profit Margin
Operating
11) ADR
12) RevPAR
13) RevPAC
D"1=8#)"&#=> +","&-"
@=>"2 M:0 = A(#=> +","&-"
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15) Cost of Sales Percentage
<(2# (L @=>"2
<(2# (L @=>"2 F"8'"&#=;" = A(#=> +","&-"
O:">G = /F 3F
F8(G-'#:(& 4(22 = 3F − /F
<(2# 1"8 @"8,=B>" P:>( = 3F F8:'" O:">G F"8'"&#=;"
A(#=> /F +"E-:8"G
6-=&#:#C #( F-8'ℎ=2" = O:">G
%& = @V − WV − R
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2) Contribution Margin
<M = @ − W
<M+ = @ − W @
<M+X = <M+1 ∗ +","&-" @ℎ=8"1 + <M+2 ∗ +","&-" @ℎ=8" 2 + ⋯
3) Breakeven Point
?/F = R <M
4) Breakeven Revenue
?/+ = R <M+
1) Price Variance
2) Volume Variance
3) Price-Volume Variance
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