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a. Decision making is concerned more with selecting options that can affect the
organization in some significant and tangible way.
b. Problem solving is concerned with reacting to a certain situation that has just
presented itself and must be deal with now.
c. Hence, decision making is typically more concerned with the future and
d. Problem solving is more concerned with the here and now.
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f. Phase 6 Standardize the solution : If the result is positive, fix the
standard and implement it.
g. Phase 7 Plan for the future : If the result negative, determine the
adjustment or change and Restart again.
7. Define the decision making process and explain each step in it.
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8. Contrast and compare objective and subjective decision making.
The goal of TQM is to maximize the objective decision and minimize the
subjective decision. Objective decision is logical, orderly, complete,
accurate info. The approach most likely to result is quality decision is the
objective approach.
Dr. Juran, an early pioneer in the field of Quality Improvement, described the
power of focusing on the process in his 85/15 rule. That is,
85% of the problems in our work lay within the process itself and are under the
control of management.
15% (or less) of process problems are under the control of employees,
This rule helped managers to think in terms of process problems and ask "how" it
happened and not "who" did it.
a. Brainstorming
b. Nominal Group Technique (NGT)
c. Teams
15. Explain creativity as a concept and the role it can play in decision
making.