SUBMITTED BY:

Neha Baig 13887

Sharmeen Sultan 12809
Samara Khan 13871
Syeda Fatima Khalid 14006
Asim Mughal 13858
Joel Daniel Simon 13878

SUBMITTED TO: USAMA IQBAL

 COURSE: ORGANIZATIONAL BEHAVIOUR

FINAL PROJECT REPORT.

STANDARD CHARTERED PAKISTAN LTD.

Standard Chartered Pakistan Ltd.

Introduction
Standard Chartered Pakistan Ltd is a Pakistani banking and financial services company
in Pakistan, which is Pakistan's oldest and largest foreign commercial bank. It employs over
9000 people in its 94 branches in Pakistan and is a wholly owned subsidiary of British
multinational bank Standard Chartered.
Standard Chartered Bank (Pakistan) Ltd. is the oldest and largest international bank in Pakistan.
It is also the first international bank to be awarded Islamic banking license and the first to open
an Islamic banking branch.

The history of Standard Chartered in Pakistan dates back to 1863, when the Chartered Bank of
India, Australia and China first established its operations in Karachi.
In 2006, Standard Chartered Bank acquired Pakistan's Union Bank. On 30 December 2006,
Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank
(Pakistan), to create Pakistan's sixth largest bank.

2013 marked Standard Chartered 's 150th anniversary in Pakistan. The Bank, which started as
the Chartered Bank opened its first office in Karachi in March 1863.

The Banks serves both Retail and Corporate and Institutional Banking customers. Retail Banking
provides credit cards, personal loans, mortgages, deposit taking and wealth management services
to individuals. Corporate and Institutional Banking provides clients with services in trade
finance, transactional banking, lending, securities services, foreign exchange, debt capital
markets and corporate finance. It also offers a complete suite of Islamic banking solutions under
its Standard Chartered Saadiq brand.

The Bank employs over 3,400 people in Pakistan and has a network of 68 branches in 11 cities.

Board of Directors

 Shezaad Dada - Chief Executive Officer / Director

 Mr. Sunil Kaushal - Director – Chairman Board of Director Committee

 Mr. Vinod Ramabhadran - Director

 Mr. Najam I Chaudhri - Director & Chairman Audit Committee

 Mr. Parvez Ghias - Director

 Mrs. Spenta Kandawala - Director

Organization Structure:
President / CEO
Board of Directors.
Corporates head Retail Head Consumer Head
HR Head CFO IT Head
GM Country Regional Heads / Managers
Consumer Banking Head
Department Heads Branch Managers Operation head.
Floors Managers Relationship Managers

Products & Services

• Current Account / Saving Account etc. Mortgage (Home Financing).

• General Banking. Finance against Property (FAP).

• Corporate Banking. Investment Plans.

• Premier Banking. Personal Loan

• Digital Banking. Trade Facilities / LC.

• Islamic Banking. Lien / Corporate Cards.

• ATM / CDM Visa Debit and Credit Card.

• 24 Hours Phone Banking. Master Easy Card.

SWOT ANALYSIS:
STRENGTHS

 Only International Foreign Bank in Pakistan.

 Creditability, Trust, Security along with Performance in respect of Providing

Information.

 Vision towards digitalized Banking.

  Do the right thing, Never Settle, Better Together.

 Corporate Sector / Clients.

 Products. (Credit Cards etc.)

 Staffs Loyalty and Strong HR.

WEAKNESS

• Least Branches in the Country.

• Stick Policies.

• Applicant Eligibility for any Product.

• Limitations.

OPPORTUNITIES

• Open Branches across the countries with all banking facilities.

• Foreign Currency Accounts.

• Introducing New Products.

THREATS

• In this modern Era of 21st Century Every Bank is a Threats.

Attitude of Individual in organization

 Making and sharing Connection.
  Listening and learning from others.

 Always try to Productive themselves.

 Committed towards their work.

 Always there for helping other colleagues.

 Personality development learning.

 Positive attitude with Relaxation.

Workforce Diversity
• Welcoming Environment for everyone.

• Striving for gender balance

• Recognizing you as an individual

• Flexible working

• Leave for new parents

• Welcoming all abilities

• Disability Confident

• Respect for Culture / Religions and moral value.

• Leaves for new parents.

Values of Individual
Values of Individual in SCB Organization is just like Paramount and following it by everyone is
religiously.
They have given emphasis to develop the values of Individuals in the Organization.
 Making Individual to set goals and aim.
 Making Individual Secure.
  Self-Monitoring.
 Pro-active work.
 Self Esteem.
 Self-Efficiency.
 Commitment.
 Sincerity.

Effects of Organization design on Performance.

Somehow it's a mix of organization design's positive and negative effects on performance by the 
nick of time.
 Organizational size
 Organizational life cycle
 Strategy
 Environment
 Technology
 HUMOUR’S
Further the its make strong bonding with the employee of Organization.

Technology used
In respect of Technology, SCB has best technology to connectivity and coordination.
Banking on innovation in a digital world:
Believe in Digital Banking
 Employee Portal. (INTERNAL TECHNOLOGY USED FOR COORDINATION)
 Online Banking App - BRANCH LESS BANKING
 CDM Machine
 Websites
 Social Websites.
  Latest version on software using at their inside department in respect to give their best
services.

Recommendation for betterment

Should Open One Branch At least Major other big cities of Pakistan as well along
with all products facilities.

Conclusion

As per all the above subject research and working:

“I personally come to know that, In this modern era of 21st
Century of Business. The following things are very important to
keep an eye in Market.”

 Decision Making.
 Foreseen of Market.
 Question asked
Q1. Globally or locally established?
Ans. After the completion of the merger processes, the chartered accountant
Limited is now operating with the network of 68 branches all over Pakistan
offering a wide range of products and services to its customers and the community
at large. Consequent to the merger of the three banks, multiple branches in the
same vicinity have been relocated to the strategic locations. This not only widened
the Banks presence in more areas but also reduced the annual rental cost by 53
million approximately. Chartered accountant limited launched new products and
services, during the year 2011. The ebanking services were introduced that
satisfied the needs of different customer segments. The Bank also successfully
entered the VISA International network by August 2011. Besides broadening the
Bank’s sources of foreign exchange and income, our entry into the VISA network
means that owners of VISA-branded cards issued anywhere in the world can now,
without restriction, enjoy the convenience of having access to local currency funds
at all ATMs of the Bank.

Q2 work place diversity??

Ans:Workforce Diversity

Welcoming Environment for everyone.

Striving for gender balance

Recognizing you as an individual

Flexible working
Leave for new parents

Welcoming all abilities

Disability Confident

Respect for Culture / Religions and moral value.

Leaves for new parents.

Q3 intellectual or physical ability?

Ans : To improve ours employees physical and intellectual abilities we provide
them a good environment, when they tired off their work we take them on a tour or
give them vacations we also celebrate different occasions in our organization like
14 August and many others to reduce the stress of our employees.

Q4 Employees mood while giving them task?

Ans : Sometimes we don't consider our employees mood when there Is alot of
work pressure sometimes the employ becomes aggressive. We have to perform alot
of tasks so we don't have time to consider their moods.

Q5 How do you motivate employee

Ans: They provide facilities to their employees.
Create a friendly work environment.
By having a counseling session (positive communication)
Encourage the creativity and ideas of their employees. To motivate employees,
fuels their desires to excel, and builds their self-esteem.
They prefer monetary rewards.
Encourage employees to exceed expectations, and enhance team success.
Q6 IQ EQ and MBIT test when hiring employees?
Ans No, we don't take these tests while hiring a employee