Sr.no. Report No.

Call Attended Date Call Attended Time Date Resolution

1 2.b.x.12 1-Jan-14 14:30 1-Jan-14
2 2.b.xi.4 3-Jan-14 14:00 3-Jan-14
3 2.b.xi.4 3-Jan-14 14:00 3-Jan-14
4 4-Jan-14 14:00 4-Jan-14
5 2.b.x.12 10-Jan-14 16:00 10-Jan-14
6 13-Jan-14 10:30 13-Jan-14

7 16-Jan-14 10:00 16-Jan-14

8 2.b.xi.7 20-Jan-14 14:00 20-Jan-14
9 2.b.x.12 24-Jan-14 16:00 24-Jan-14
10 2.b.xi.3 29-Jan-14 14:00 29-Jan-14
11 2.b.xi.3 29-Jan-14 14:00 29-Jan-14
12 2.b.xi.3 29-Jan-14 14:00 29-Jan-14

13 2.b.x.12 31-Jan-14 14:00 31-Jan-14

14 2.b.x.12 31-Jan-14 14:00 31-Jan-14

15 2.b.x.12 31-Jan-14 14:00 31-Jan-14

16 2.b.x.12 31-Jan-14 14:00 31-Jan-14

17 2.b.x.12 31-Jan-14 14:00 31-Jan-14

18 2.b.x.12 31-Jan-14 14:00 31-Jan-14

19 2.b.xi.7 31-Jan-14 18:00 31-Jan-14
Time of Resolution Product Model No. Serial No. Problem
15:00 CISCO 2801 FHK1013F27Q Not able to telnet
15:30 CISCO 2801 FHK1013F1J3 Router power supply faulty
15:30 CISCO-2950C-24 FOC1012Z7DS Switch faulty
15:00 CISCO 2801 FHK1013F288 Not able to access router
16:30 CISCO 2801 FHK1204F319 Not able to access router
11:30 CISCO-2950C-24 FOC1011Z6L6 Switch isolated

10:15 CISCO 2851 FHK1033F0A3 Site isolated

15:00 CISCO 2801 FHK1013F27R DR link down
17:00 CISCO 2801 FHK1013F1GF MPLS configuration and shif
17:00 CISCO 2901 FGL170526UR New Router installation
17:00 CISCO-2960S-24TS-FOC1747W37Q New Switch installation
17:00 CISCO-2960S-24TS-FOC1747W377 New Switch installation

18:00 CISCO 2801 FTX1131Z0L6 MPLS configuration and tes

18:00 CISCO 2801 FHK1013F1KL MPLS configuration and tes

18:00 CISCO 2801 FHK1013F1HT MPLS configuration and tes

18:00 CISCO 2801 FHK1013F1LH MPLS configuration and tes

18:00 CISCO 2801 FHK1013F1GJ MPLS configuration and tes

18:00 CISCO 2801 FHK1013F1LR MPLS configuration and tes

18:10 CISCO 2801 FHK1013F1HT P2P link shifting to MPLS
Solution Repeated problem
Telnet configuration has been done
Router power supply has been replaced
Faulty switch has been replaced with new switch
No issue found in router, MPLS link down.
Enabled password recovered
Loop issue was found & same has been rectified, no issue in switch
site isolated due to all Leased line modems were switched OFF, same has
been rectified by switched ON the modems.
Installed the WIC 1T card in another slot.
Configuration done and P2P link shifted to MPLS
New Router has been installed
New Switch has been installed
New Switch has been installed

MPLS configuration at CP and PE end router done

MPLS configuration at CP and PE end router done

MPLS configuration at CP and PE end router done

MPLS configuration at CP and PE end router done

MPLS configuration at CP and PE end router done

MPLS configuration at CP and PE end router done

P2P link shifted to MPLS
Engg. Name Location
Syed Byculla Garden
Dipender Desai hospital Malad east
Dipender Desai hospital Malad east
Dipender Building proposal Kandivali
Jeevan Fort firestation
Jeevan M west ward Chembur

Jeevan F south ward parel

Jeevan Wadala Hospital
Syed P North Malad west
Jeevan Centenary Hospital Kandivali
Jeevan Centenary Hospital Kandivali
Jeevan Centenary Hospital Kandivali

Syed H East ward

Syed P south ward Goregaon

Syed K East Ward Andheri

Syed R Central ward Borivalli

Syed H West ward

Syed R North Ward

Syed K East Ward Andheri
Remarks Faulty Material S.No.
Telnet configuration has been done
Router power supply has been replaced
Faulty switch has been replaced FOC1012Z7DS
No issue found in router, MPLS link down.
enable password misconfigured, same has been recovered
due to loop in network switch was unreachable.

By switching ON the modems link came up.

Installed the WIC 1T card in another slot
Configuration done and P2P link shifted to MPLS
New Router installed at new site
New Switch installed at new site
New Switch installed at new site
MPLS configuration done, and kept under observation, MTNL
link is thru.
MPLS configuration done, and kept under observation, MTNL
link down.
MPLS configuration done, and kept under observation, MTNL
link is thru.
MPLS configuration done, and kept under observation, MTNL
link is thru.
MPLS configuration done, and kept under observation, MTNL
link down.
MPLS configuration done, and kept under observation, MTNL
link down.
P2P link shifted to MPLS
New Material S.No. Case ID

FOC0844Z08V