IT OUTSOURCE SUMMARY

JAN Week 1
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
SAP JS2301001 4-Jan 10:30 11:00 30 mins
GIDOT JS2301002 6-Jan 11:00 11:30 30 mins
Supercom JS2301003 3-Jan 09:30 10:00 30 mins
Lotus Resources JS2301004 3-Jan 09:30 10:00 30 mins
SAP JS2301005 5-Jan 14:00 15:00 1 hour
PRETECH JS2301006 5-Jan 10:30 16:30 6 Hours
PRETECH JS2301007 6-Jan 10:30 16:30 6 Hours
CIESCO JS2301008 6-Jan 11:30 12:00 30 mins

JAN Week 2
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
GIDOT JS2301009 9-Jan 12:00 12:30 30 mins
GIDOT JS2301010 11-Jan 11:00 11:30 30 mins
ENEOS JS2301011 9-Jan 11:30 12:00 30 mins
GIDOT JS2301012 12-Jan 15:30 16:00 30 mins
SIIA JS2301013 12-Jan 15:00 15:30 30 mins
HKETO JS2301014 9-Jan 10:00 14:00 4 Hours
HKETO JS2301015 13-Jan 10:00 13:30 3.5 Hours
PRETECH JS2301016 11-Jan 10:30 15:00 4.5 Hours
ESS JS2301017 9-Jan 13:00 13:30 30 mins
ESS JS2301018 13-Jan 14:00 14:30 30 mins

JAN Week 3
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
PRETECH JS2301019 19-Jan 18:00 19:00 30 mins
GIDOT JS2301020 20-Jan 10:30 11:00 30 mins
CS Business JS2301021 20-Jan 10:00 12:00 2 Hours
ITCLog JS2301022 17-Jan 09:30 12:30 3 Hours
CheeChee JS2301023 18-Jan 09:00 09:30 30 mins
RVAC JS2301024 17-Jan 09:00 12:00 3 hours
Lotus Resources JS2301025 16-Jan 12:30 13:00 30 mins
HKETO JS2301026 16-Jan 10:00 14:00 4 hours
HKETO JS2301027 18-Jan 10:00 14:00 4 Hours

JAN Week 4
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
SIIA JS2301028 26-Jan 10:30 12:30 2 Hours
HKETO JS2301029 26-Jan 13:00 14:30 3.5 Hours
HKETO JS2301030 27-Jan 13:00 14:30 3.5 Hours

JAN Week 5
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
GIDOT JS2301031 30-Jan 19:00 21:00 2 Hours
GIDOT JS2301032 31-Jan 09:30 10:00 30 mins
GIDOT JS2301033 31-Jan 14:00 14:30 30 mins
HKETO JS2301034 30-Jan 10:00 13:30 3.5 Hours
PRETECH JS2301035 30-Jan 09:00 09:30 30 mins
ESS JS2301036 30-Jan 16:00 16:30 30 mins
Service Description
Adobe Acrobat Repair (Roz)
iBMS Login issue (Gary) Server password update
Change SPCO database
Troubleshooting Druva inSync stall issue (Sudhi)
Setup laptop (Sharon)
iMac Upgrade test
iMac Upgrade test continue
Troubleshooting China Merchant Group Web sites issue

Service Description
Check Office layour issue, Revert Failed (Kenneth)
Check Adobe Acrobat License issue (Kenneth, Gary, Chris)
Reset initial login passord
Restore Payroll folder from cloud
Mapping network drive
Routine IT maintenance
Routine IT maintenance
Finalise iMac master clone settings
PDF issue (Veronica)
Laptop slow issue

Service Description
assist on servers shut down
Bunker email spam issue (Chloe)
Restore Entire One Drive Files
Setup BE backup for selected users. Test and monitor backup.
Troubleshooting computer standby mode, network disconnect issue.
Setup 2 laptops
Troubleshooting Druva inSync stall issue (Jaagrit)
Routine IT maintenance
Routine IT maintenance

Service Description
misc jobs
Routine IT maintenance
Routine IT maintenance

Service Description
Bunker email compaction (Nao)
Timesoft login issue (Min Zaw)
Mapping network drive (Rahila)
Routine IT maintenance
assist power on servers, servers health check
Password reset (rissos01@ess.com.sg)
Type
Remote
Remote
Remote
Remote
On-Site
On-Site
On-Site
Remote

Type
Remote
Remote
Remote
Remote
Remote
On-Site
On-Site
On-Site
Remote
Remote

Type
Remote
Remote
Remote
Remote
Remote
Remote
Remote
On-Site
On-Site

Type
On-Site
On-Site
On-Site

Type
Remote
Remoet
Remote
On-Site
Remote
Remote
IT OUTSOURCE SUMMARY

FEB Week 1
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
HKETO JS2302001 1-Feb 10:30 14:30 4 Hours
PRETECH JS2302002 2-Feb 10:30 14:30 5 Hours
BNEXGEN JS2302003 2-Feb 13:30 19:00 30 mins
ESS JS2302004 1-Feb 16:30 17:30 1 Hour
IMIQ JS2302005 3-Feb 11:00 12:00 1 Hour
Germaxco JS2302006 3-Feb 16:00 17:00 1 hour
PRETECH JS2302007 3-Feb 13:00 13:30 30 mins

FEB Week 2
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
MOLTECH JS2302008 6-Feb 10:30 03:30 4 Hours
SIIA JS2302009 6-Feb 10:00 10:30 30 mins
MOLSA JS2302010 6-Feb 23:00 00:00 warranty
IMIQ JS2302011 7-Feb 09:00 10:00 1 Hour
HKETO JS2302012 7-Feb 11:30 15:30 4 Hours
GASPL JS2302013 7-Feb 09:00 09:30 warranty
GASPL JS2302014 8-Feb 14:00 14:30 warranty
PRETECH JS2302015 8-Feb 10:30 15:30 4 Hours
KOCHI JS2302016 8-Feb 16:00 16:30 30 mins
BNEXGEN JS2302017 8-Feb 11:30 12:00 30 mins
BNEXGEN JS2302018 8-Feb 10:00 10:30 30 mins
HKETO JS2302019 9-Feb 10:30 14:30 4 Hours
Bounce JS2302020 9-Feb 14:00 15:00 1 hour
GIDOT JS2302021 9-Feb 10:00 10:30 warranty
SAP JS2302022 9-Feb 11:00 11:30 30 mins
ENEOS JS2302023 10-Feb 10:30 11:00 30 mins
BNEXGEN JS2302024 10-Feb 11:00 12:00 1 Hour
NEOS JS2302025 10-Feb 11:00 11:30 Warranty
ESS JS2302026 10-Feb 14:30 15:00 30 mins
Supercom JS2302027 10-Feb 14:00 14:15 30 mins
SAP JS2302028 10-Feb 15:00 16:00 1 Hour
GIDOT JS2302029 10-Feb 16:00 16:30 30 mins
PRETECH HO2302001 10-Feb 10:00 15:00 5 Hours

FEB Week 3 JOB ORDER DATE Time In Time Out Chargeable Hours
BNEXGEN JS2302029 13-Feb 14:00 14:30 30 mins
Bounce JS2302030 13-Feb 13:30 14:00 30 mins
ITCLog JS2302031 13-Feb 15:00 15:30 30 mins
GIDOT JS2302032 13-Feb 17:00 19:00 2 Hours
HKETO JS2302033 14-Feb 10:30 14:00 3.5 Hours
JKScom JS2302034 16-Feb 10:00 11:00 Warranty
MOLTECH JS2302035 16-Feb 14:00 14:30 1.5 Hours
GIDOT JS2302036 16-Feb 17:00 17:15 Warranty
GIDOT JS2302037 17-Feb 10:00 12:00 2 Hours
Supercom JS2302038 17-Feb 11:00 11:30 30 mins
Measurementplus JS2302039 17-Feb 17:30 18:00 30 mins

FEB Week 4
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
HKETO JS2302040 20-Feb 11:00 14:30 3.5 Hours
SAP JS2302041 20-Feb 09:00 09:30 30 mins
Measurementplus JS2302042 21-Feb 10:30 11:00 30 mins
BNEXGEN JS2302043 21-Feb 10:00 12:00 2 Hours
CIESCO JS2302044 21-Feb 14:00 14:30 30 mins
Themoomba JS2302045 21-Feb 15:00 15:30 30 mins
SIIA JS2302046 22-Feb 10:30 11:30 1 Hour
HKETO JS2302047 22-Feb 14:00 15:30 1.5 Hour
BNEXGEN JS2302048 22-Feb 12:00 13:00 1 Hour
BNEXGEN JS2302049 23-Feb 10:00 11:00 1 Hour
Germaxco JS2302050 23-Feb 10:30 11:00 Warranty
SAP JS2302051 23-Feb 12:00 12:30 30 mins
GIDOT JS2302052 23-Feb 17:00 17:30 30 mins
Kochi JS2302053 23-Feb 14:00 14:30 30 mins
Supercom JS2302054 24-Feb 09:00 09:30 30 mins
Pretech JS2302055 24-Feb 11:00 11:30 30 mins
Cheechee JS2302056 24-Feb 12:00 12:30 30 mins
Measurementplus JS2302057 24-Feb 17:00 17:30 30 mins
GIDOT JS2302058 24-Feb 18:00 19:00 30 mins

FEB Week 5
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
PRETECH JS2302059 28-Feb 13:00 13:30 30 mins
Bounce JS2302060 28-Feb 19:00 20:00 Warranty
BNEXGEN JS2302061 28-Feb 12:30 13:00 30 mins
Service Description
Routine IT Maintenance (+Howard)
iMac Upgrade (+Howard)
assist Bernard setup email accounts
rissos02@ess.com.sg email issue
Site survery, clear old devices, update server teamviewer and BE settings (+Howard)
Setup Dan laptop, office activation, Mapping network drive
Request Singtel unblock the web sites

Service Description
Mapping Network Drive, Clear Old PCs, Old Devices, Grace's monitor swap (+Howard)
Hazeera email, printer setup. Keyboard layout issue
nameserver record update, DNS mapping
Moon PDF print issue, Lay Peng PDF slow issue
routine IT maintenance (+Howard)
Check Webroot Status
Check Webroot Status
iMac Upgrade (+Howard)
iPhone email settings (Ms Zhu)
Email sync slow issue, Email archive
Win Tar Windows update issue, Outlook safe mode issue
routine IT maintenance (+Howard)
Network test and scan IP address (Netpluz)
Housekeeping Druva Straoge
SAPB1 Port forwarding
Angeline Laptop security update
Network issue, Email issue, DNS migration
Lim password reset, re enter Outlook setup
Update devan@ess email password, reconfigure
assist Ling Ling access unsecure https web sites
Setup Angela Laptop
Troubsleshoot Nao email issue
iMac Upgrade (+Howard)

Service Description
assist email troubleshooting, IP address change, incoming host change test
Troubshoot CCTV issue (Joann)
Check Leon iBackup, outlook index issue
Yamano Outlook PST archive, compact
Routine IT maintenance
Email tracing, Whitelist
Setup new user, Server room site survey
Nao draft, Sent items conflict
Tim Outlook PST archive, compact
Steve mapping network drive
Revoke user access

Service Description
Routine IT maintenenace
Setup Angela Office printer
Setup email account (Ex-Staff)
Troubshooting email domain issue, missing DNS propogation record.
Check Outlook issue, Windows update
Email Tracing, Change email settings
Setup new laptop
Routine IT maintenenace
Pre Check before email archive, missing DNS record.
Assist users setup local pst, archive emails to local
Email Block issue
Nick new server mapping drive
Windows update, Appserver slow
Printer issue (Ms Zhu)
Index issue (LingLing), Re steup email (Jetfang)
Setup Acronis FMS
Server Windows Update, Restart services
Reovke User Access
Upgrade Sonicwall firmware.

Service Description
Setup acronis and Panda (Shaun)
Troublshooting Nightlife and CCTV issue
Check email settings (Petbee), Restore cindy missing pst
Type
On-Site
On-Site
Remote
Remote
On-Site
Remote
Remote

Type
On-Site
Remote
Remote
Remote
On-Site
Remote
Remote
On-Site
Remote
Remote
Remote
On-Site
On-Site
Remote
Remote
Remote
On-Site
Remote
Remote
Remote
Remote
Remote
On-Site

Type
Remote
Remote
Remote
Remote
On-Site
Remote
On-site
Remote
Remote
Remote
Remote

Type
Remote
Remote
Remote
Remote
Remote
Remote
On-Site
On-Site
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote

Type
Remote
Remote
Remote
IT OUTSOURCE SUMMARY

MAR Week 1
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
Bounce JS2303001 1-Mar 09:00 11:00 Warranty
BNEXGEN JS2303002 1-Mar 14:30 15:00 1 hour
GIDOT JS2303003 1-Mar 17:00 17:30 Warranty
Taihua JS2303004 2-Mar 12:00 12:30 Warranty
Measurementplus JS2303005 2-Mar 10:30 11:00 30 mins
Glamox JS2303006 2-Mar 19:00 19:30 Warranty
Miyoshi JS2303007 2-Mar 14:00 14:30 Warranty
GIDOT JS2303008 2-Mar 10:00 10:30 30 mins
BNEXGEN JS2303009 2-Mar 16:00 16:30 30 mins
JKS JS2303010 3-Mar 14:00 14:30 Warranty
MOLTECH JS2303011 3-Mar 11:30 12:00 30 mins
BNEXGEN JS2303012 3-Mar 11:00 11:30 30 mins

MAR Week 2
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
SAP JS2303013 6-Mar 16:00 16:30 30 mins
MOLTECH JS2303014 7-Mar 10:00 10:30 30 mins
JKSCOM JS2303015 6-Mar 10:00 10:30 warranty
BNEXGEN JS2303016 6-Mar 10:00 10:30 30 mins
GIDOT JS2303017 8-Mar 16:00 16:30 30 mins
CheeChee JS2303018 7-Mar 15:30 16:00 30 mins
BNEXGEN JS2303019 8-Mar 11:45 12:15 30 mins
BNEXGEN JS2303020 7-Mar 14:00 15:30 1.5 Hours
BNEXGEN JS2303021 6-Mar 13:00 13:30 30 mins
GIDOT JS2303022 6-Mar 09:30 10:00 30 mins
FUNDEX JS2303023 9-Mar 12:00 13:00 1 Hour
SIIA JS2303024 9-Mar 10:30 12:30 2 Hour

MAR Week 3
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
ENEOS JS2303025 15-Mar 15:30 16:00 30 mins
SIIA JS2303026 14-Mar 16:00 16:30 30 mins
MOLTECH 14-Mar 11:30 12:30 1 Hour

FEB Week 4
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
Service Description
Troubleshooting VLAN issue, CCTV, Nightlife, Setup new CCTV apps
Tracing missing emails Cindy, Webmail check
GIDOT New Setup check settings
Assist nameserver record change
Setup accounts@measurement-plus.com.sg for 3 devices
Glamox Email outgoing routing issue
update mail server records.
Update and sync FTChen email password
Generate petbee domain transfer key
Email whitelist
Setup temp monitor
cPanel Login Check, Pre migration check

Service Description
Server mapping drive (Nick)
Assist ACCPAC engineer test system
Email Whitelist (Polly)
Setup email account
Update VPN (Beng)
Update Office, Check excel slow issue (Anthony)
Locate missing emails (Win Tar)
Setup new email account, clean up C Drive space
assist email setup on mobile, sent items format
VPN Update, Slow saving network drive issue (Sam)
Configure Port Forwarding, Setup QNAP public access and user, Setup access from SG side, Testing
Setup 2 laptops, check 1 old laptop.

Service Description
Setup VPN
Setup new PA email accounts
Instsall server RAM

Service Description
Type
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote
On-Site
Remote

Type
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Remote
Ad-Hoc
On-Site

Type
Remote
Remote
On-Site

Type
IT OUTSOURCE SUMMARY

Before 2023
CUSTOMER JOB ORDER DATE Time In Time Out Chargeable Hours
GIDOT JS2202001 14-Mar-2022 09:00 11:00 2 Hours
GIDOT JS2202002 10-Jan-2022 09:00 10:00 1 Hour
GIDOT JS2202003 17-May-2022 11:30 12:00 30 mins
GIDOT JS2202004 27-Jun-2022 10:00 12:00 2 Hours
GIDOT JS2202005 23-Jun-2022 14:00 14:30 30 mins
GIDOT JS2202006 29-Jun-2022 11:00 16:00 5 Hours
GIDOT JS2202007 29-Jun-2023 21:00 00:00 4.5 Hours
GIDOT JS2202008 01-Mar-2023 09:00 09:30 30 mins
GIDOT JS2202009 04-Aug-2022 11:00 11:30 warranty
GIDOT JS2202010 18-Aug-2022 11:00 11:30 30 mins
GIDOT JS2202011 03-Oct-2022 14:00 14:30 warranty
GIDOT JS2202012 18-Feb-2022 12:30 13:00 30 mins
GIDOT JS2202013 18-Jul-2023 13:00 13:30 30 mins
GIDOT JS2202014 06-Oct-2022 14:00 14:30 30 mins
GIDOT JS2202015 04-Jan-2022 16:00 16:30 warranty
GIDOT JS2202016 08-Jun-2022 17:00 19:00 warranty
GIDOT JS2202017 12-Nov-2022 09:00 09:30 warranty
GIDOT JS2202018 27-Oct-2022 10:30 11:00 30 mins
GIDOT JS2202019 16-Nov-2022 10:00 10:30 30 mins
GIDOT JS2202020 15-Nov-2021 10:30 11:00 30 mins
GIDOT JS2202021 10-Jan-2022 11:30 12:00 30 mins
GIDOT JS2202022 17-Jan-2022 09:00 10:00 1 Hour
GIDOT JS2202023 24-Nov-2022 14:00 14:30 30 mins
GIDOT JS2202024 08-Sep-2021 10:00 12:00 2 Hours
GIDOT JS2202025 13-Sep-2022 10:00 10:30 30 mins
GIDOT JS2202026 03-Jan-2022 10:00 10:30 30 mins
GIDOT JS2202027 21-Jun-2022 10:00 10:30 30 mins
GIDOT JS2202028 15-Apr-2021 13:00 13:30 30 mins
GIDOT JS2202029 28-May-2021 10:00 12:00 2 Hours
GIDOT JS2202030 14-Apr-2022 09:00 09:30 30 mins
GIDOT JS2202031 17-Jun-2022 09:00 09:30 30 mins
GIDOT JS2202032 20-Jun-2022 10:30 11:00 30 mins
GIDOT JS2202033 03-Aug-2022 10:00 12:00 2 Hours
GIDOT JS2202034 01-Sep-2022 09:00 09:30 30 mins
GIDOT JS2202035 18-Nov-2022 09:00 09:30 30 mins
GIDOT JS2202036 17-Jun-2020 09:00 09:30 30 mins
GIDOT JS2202037 30-Nov-2020 10:00 10:30 30 mins
GIDOT JS2202038 02-Apr-2021 17:00 17:30 30 mins
GIDOT JS2202039 05-May-2021 11:30 13:30 2 Hours
GIDOT JS2202040 28-Jan-2022 10:00 10:30 30 mins
GIDOT JS2202041 24-Feb-2022 10:30 11:00 30 mins
GIDOT JS2202042 09-Mar-2022 14:00 14:30 30 mins
GIDOT JS2202043 19-Jul-2022 16:00 16:30 30 mins
GIDOT JS2202044 26-Aug-2022 10:00 10:30 30 mins
GIDOT JS2202045 01-Apr-2022 17:00 17:30 warranty
GIDOT JS2202046 12-May-2022 10:30 11:00 30 mins
GIDOT JS2202047 24-Jun-2022 17:00 19:00 2 Hours
GIDOT JS2202048 22-Aug-2022 10:00 10:30 30 mins
GIDOT JS2202049 21-Feb-2022 13:00 13:30 warranty
GIDOT JS2202050 22-Jul-2022 11:00 11:30 30 mins
GIDOT JS2202051 03-Oct-2022 12:00 12:30 warranty
GIDOT JS2202052 03-Sep-2022 10:00 10:30 30 mins
GIDOT JS2202053 09-Nov-2022 14:00 14:30 30 mins
GIDOT JS2202054 08-Dec-2021 10:30 11:00 30 mins
GIDOT JS2202055 21-Dec-2021 09:00 09:30 30 mins
GIDOT JS2202056 04-Jan-2022 14:00 14:30 30 mins
GIDOT JS2202057 26-Jan-2022 16:00 16:30 30 mins
GIDOT JS2202058 15-Feb-2022 11:00 11:30 30 mins
GIDOT JS2202059 17-Feb-2022 15:00 15:30 30 mins
GIDOT JS2202060 22-Feb-2022 11:30 13:30 2 Hours
GIDOT JS2202061 20-Apr-2022 15:00 16:00 1 Hour
GIDOT JS2202062 10-May-2022 10:00 11:00 1 Hour
GIDOT JS2202063 07-Jul-2022 14:00 14:30 30 mins
GIDOT JS2202064 27-Jul-2022 12:00 15:00 3 Hours
GIDOT JS2202065 01-Aug-2022 11:30 12:00 30 mins
GIDOT JS2202066 07-Sep-2022 09:30 10:00 30 mins
GIDOT JS2202067 12-Dec-2022 18:00 19:00 1 Hour
GIDOT JS2202068 20-Dec-2022 12:00 13:00 1 Hour
GIDOT JS2202069 25-Nov-2021 10:00 10:30 30 mins
GIDOT JS2202070 07-Jan-2022 09:00 09:30 30 mins
GIDOT JS2202071 05-Apr-2022 09:00 09:30 30 mins
GIDOT JS2202072 29-Aug-2022 11:00 11:30 30 mins
GIDOT JS2202073 02-Nov-2022 11:30 13:00 30 mins
GIDOT JS2202074 27-Dec-2022 13:00 13:30 30 mins
GIDOT JS2202075 29-Sep-2022 11:00 11:30 30 mins
GIDOT JS2202076 20-Oct-2022 11:00 11:30 30 mins
GIDOT JS2202077 29-Dec-2022 12:00 12:30 30 mins
SAP JS2202078 12-Jul-2022 10:00 10:30 30 mins
SAP JS2202079 14-Oct-2022 18:00 18:30 30 mins
SAP JS2202080 04-Dec-2022 09:00 09:30 30 mins
SAP JS2202081 11-Oct-2021 15:00 15:30 30 mins
SAP JS2202082 18-May-2022 09:00 09:30 30 mins
SAP JS2202083 27-Jun-2022 15:00 15:30 30 mins
SAP JS2202084 08-Sep-2022 10:00 10:30 30 mins
SAP JS2202085 26-Oct-2020 09:00 10:00 1 Hour
SAP JS2202086 28-Sep-2022 11:00 12:00 1 hour
SAP JS2202087 06-Feb-2020 09:00 09:30 30 mins
SAP JS2202088 10-Feb-2020 09:00 09:30 30 mins
SAP JS2202089 22-Apr-2020 09:00 09:30 30 mins
SAP JS2202090 08-Apr-2020 14:00 14:30 30 mins
SAP JS2202091 07-Jul-2020 10:00 10:30 30 mins
SAP JS2202092 18-Aug-2020 10:00 10:30 30 mins
SAP JS2202093 04-Jun-2021 15:30 16:00 30 mins
SAP JS2202094 10-Nov-2021 10:00 14:00 4 hours
SAP JS2202095 14-Jun-2022 16:00 16:30 30 mins
SAP JS2202096 27-Jun-2022 15:00 15:30 30 mins
SAP JS2202097 08-Sep-2022 09:30 10:00 30 mins
SAP JS2202098 14-Sep-2022 10:30 15:30 5 Hours
SAP JS2202099 16-Sep-2022 10:30 13:30 3 Hours
SAP JS2202100 07-Oct-2022 10:30 16:30 6 Hours
SAP JS2202101 06-Jan-2021 17:30 18:00 30 mins
SAP JS2202102 26-Jan-2021 14:30 15:00 30 mins
SAP JS2202103 12-Mar-2021 18:00 18:30 30 mins
SAP JS2202104 05-May-2021 11:30 12:00 30 mins
SAP JS2202105 17-May-2021 09:30 10:30 30 mins
SAP JS2202106 16-Jun-2021 10:00 12:00 2 Hours
SAP JS2202107 24-Aug-2021 10:00 10:30 30 mins
SAP JS2202108 14-Oct-2021 11:00 14:00 3 Hours
SAP JS2202109 02-Nov-2021 13:00 13:30 30 mins
SAP JS2202110 15-Nov-2021 16:00 16:30 30 mins
SAP JS2202111 23-Nov-2021 09:30 10:00 30 mins
SAP JS2202112 25-Nov-2021 11:00 11:30 30 mins
SAP JS2202113 23-Dec-2021 10:00 10:30 30 mins
SAP JS2202114 20-Jan-2022 15:00 15:30 30 mins
SAP JS2202115 25-Jan-2022 11:00 11:30 30 mins
SAP JS2202116 17-Feb-2022 09:00 09:30 30 mins
SAP JS2202117 12-Apr-2022 17:30 18:00 30 mins
SAP JS2202118 04-May-2022 09:00 09:30 30 mins
SAP JS2202119 21-Jun-2022 10:00 12:00 2 hours
SAP JS2202120 27-Jun-2022 10:00 11:00 1 Hour
SAP JS2202121 25-Jul-2022 12:00 13:00 1 Hour
SAP JS2202122 21-Aug-2022 12:30 13:30 1 Hour
SAP JS2202123 15-Sep-2022 10:30 12:30 2 Hours
SAP JS2202124 23-Sep-2022 13:30 14:00 30 mins
SAP JS2202125 28-Oct-2022 10:30 13:30 3 Hours
SAP JS2202126 03-Nov-2022 14:30 15:30 1 Hour
SAP JS2202127 17-Nov-2022 10:30 17:00 6 hours
SAP JS2202128 23-Nov-2022 11:00 14:00 3 Hours
SAP JS2202129 08-Dec-2022 12:00 13:00 1 Hour
SAP JS2202130 09-Dec-2022 16:00 17:00 1 Hour
SAP JS2202131 03-Mar-2021 11:00 11:30 30 mins
SAP JS2202132 20-Dec-2021 10:30 11:00 30 mins
SAP JS2202133 30-Jun-2022 16:00 16:30 30 mins
SAP JS2202134 21-Sep-2022 10:00 10:30 30 mins
SAP JS2202135 28-Sep-2022 14:00 14:30 30 mins
FUNDEX JS2202136 23-Jun-2023 14:00 14:30 30 mins
SIIA JS2202137 15-Dec-2022 11:00 12:00 1 Hour
SIIA JS2202138 27-Jun-2022 10:30 11:00 30 mins
SIIA JS2202139 26-Jul-2022 11:00 12:00 1 Hour
SIIA JS2202140 18-Aug-2022 11:00 12:00 1 hour
SIIA JS2202141 19-Aug-2022 09:00 09:30 30 mins
SIIA JS2202142 01-Sep-2022 10:00 10:30 30 mins
SIIA JS2202143 06-Sep-2022 10:00 10:30 30 mins
SIIA JS2202144 10-Oct-2022 11:00 12:00 1 Hour
SIIA JS2202145 10-Nov-2022 11:00 13:00 2 Hour
SIIA JS2202146 14-Nov-2022 11:00 12:30 1.5 Hour
SIIA JS2202147 07-Dec-2022 10:30 13:00 2.5 Hour
Artfirend JS2202148 26-Jan-2022 15:30 16:00 warranty
Artfirend JS2202149 13-Apr-2022 15:00 15:30 warranty
Artfirend JS2202150 05-May-2022 09:30 10:00 warranty
Artfirend JS2202151 06-May-2022 10:00 10:30 warranty
Artfirend JS2202152 30-Sep-2022 18:00 18:30 warranty
Glamox JS2202153 30-Dec-2022 12:00 12:30 30 mins
Miyoshi JS2202154 21-May-2022 13:00 14:00 warranty
Miyoshi JS2202155 21-Oct-2022 17:00 17:30 warranty
Miyoshi JS2202156 22-Nov-2023 10:00 10:30 warranty
ENEOS JS2202157 17-Oct-2022 15:00 15:30 1 Hour
ENEOS JS2202158 26-Oct-2022 12:00 12:30 30 mins
ENEOS JS2202159 08-Nov-2022 14:00 14:30 1 hour
ENEOS JS2202160 10-Nov-2022 14:30 15:00 1 hour
ENEOS JS2202161 23-Oct-2022 10:00 11:00 1 hour
ENEOS JS2202162 22-Dec-2022 11:30 12:30 1 hour
Supercom JS2202163 31-Dec-2021 12:00 12:30 30 mins
Supercom JS2202164 13-Jan-2022 17:00 17:30 wararnty
Supercom JS2202165 25-Jan-2022 16:00 16:30 wararnty
Supercom JS2202166 26-Jan-2022 09:00 09:30 wararnty
Supercom JS2202167 10-Feb-2022 13:00 13:30 wararnty
Supercom JS2202168 07-Apr-2022 14:00 15:00 1 hour
Supercom JS2202169 12-May-2022 09:00 09:30 wararnty
Supercom JS2202170 20-May-2022 09:30 10:00 30 mins
Supercom JS2202171 21-Jul-2022 12:00 12:30 30 mins
Supercom JS2202172 15-Sep-2022 09:00 09:30 30 mins
Supercom JS2202173 14-Nov-2022 11:30 12:00 30 mins
Supercom JS2202174 16-Nov-2022 09:00 09:30 30 mins
Supercom JS2202175 21-Nov-2022 09:00 10:00 1 hour
Supercom JS2202176 16-Dec-2022 09:00 10:00 wararnty
ESS JS2202177 09-Feb-2022 11:00 13:00 2 Hour
ESS JS2202178 17-Feb-2022 10:30 11:00 30 mins
ESS JS2202179 16-Jun-2022 11:00 11:30 30 mins
ESS JS2202180 16-Jun-2022 12:00 12:30 30 mins
ESS JS2202181 20-Jun-2022 16:00 16:30 30 mins
ESS JS2202182 22-Jun-2022 15:00 15:30 30 mins
ESS JS2202183 04-Jul-2022 13:00 13:30 30 mins
ESS JS2202184 03-Nov-2022 10:30 11:00 30 mins
IMIQ JS2202185 18-Dec-2022 10:00 10:30 30 mins
IMIQ JS2202186 29-Aug-2022 16:00 16:30 wararnty
IMIQ JS2202187 05-May-2022 10:00 10:30 30 mins
IMIQ JS2202188 14-Dec-2022 09:00 10:00 warranty
IMIQ JS2202189 28-Jun-2022 09:00 11:00 2 Horus
IMIQ JS2202190 30-Aug-2022 11:00 13:00 2 hours
IMIQ JS2202191 05-Sep-2022 09:00 09:30 30 mins
IMIQ JS2202192 15-Sep-2022 10:00 11:00 1 Hour
IMIQ JS2202193 26-Sep-2022 11:00 13:00 2 Hours
Service Description
Bunker Email Compaction (Mao)
Assist Jedox engineer teamviewer, WAN public port opening, URL whitelisting, SQL matter
Update Jedox server TLS1.2 support and encryption
Webroot Update (15 Users)
Motherboard, SSD, RAM replacment arrangement with HP, TEST
Server OS Restore, Data restore from Ransomware
Assist iBMS Server installation, data restore, port mapping, allow traffice firewall, Data integrity check
Setup/Update VPN for Raymond
Reset Office 365 email account gaspl (Raymond)
Outlook create rules (Raymond)
Dews.com.sg cPanel reset, hosting migration
PDF issue (Syeerah)
Timesoft shortcut missing (Syeerah)
Golden Jubilee vessel printer issue.
dews.com.sg email bounce back, blacklist issue (Nas)
dews.com.sg email server down (Nas)
dews.com.sg email whitelist
Troubleshoot 4G dongle issue (Kebin)
VPN issue (Kebin)
Troubleshooting laptop Boot up issue, hardware faulty, arrange HP (Munirah)
Setup temp laptop (Munirah)
Recongiture repaired laptop (Munirah)
Configure printer (Munirah)
Bunker Email Compaction (Johnny)
misc IT issue (Wei Ling)
admin email issue (Catherine)
Office internet down (Irene)
Troubleshoot laptop hardware issue, HP Login case (Alfred)
Reconfigure repair laptop, Data restore (Alfred)
Trace missing emails, whitelist support@btsol.biz (technical dept)
Troubleshoot laptop hardware issue, HP Login case (Alfred)
Configure temp pc (Alfred)
Reconfigure repair laptop, Data restore (Alfred), Setup VPN
Troubleshoot VPN issue (Alfred)
Troubleshoot VPN issue (Alfred)
Troubleshoot missing email, whitelist socomet bunker (Chloe)
PDF print issue, email search issue, index emails (Chloe)
Restore missing pst (Chloe)
Email archive and compact (Yamano)
Security Patch for index issue (Chloe)
Trobleshot marketview login issue (Chloe)
Troubleshoot WIFI, WIFI AP issue (Chloe)
Whitelist emial medinewport@misuga-fleet.com (Chloe), Troubleshoot NYK fuel@nykgroup.com emails
Check iBMS issue (Mr Ang)
setup email accounts (ong.ab and bong)
gaspl domain expire, Renewal
Email archive and compact (Yamano)
Troublshoot missing email from NYKgroup, reasons been filtered
Email whitelist for dews.com.sg (Gary)
Printer issue, Drive outdated (Gary)
dews.com.sg email creation (chloe) whitelist sender
Bunker server files restore (Sam)
Bunker server files restore (Sam)
Setup temp laptop (Kyle)
Technical email issue, storage full, clean up old emails
Setup laptop (Loy Mei Ling)
Clear old pc (vessel)
Min Lwin network drive access, Wei Ling email issue, VPN issue
Clear old pc (vessel)
Email archive and compact (Johnny)
Setup two wireless AP, Clear one old pc (vessel)
Setup new laptop (FT Chen)
Setup Nao email on Mao laptop
Setup Jedox server, Jedox server vendor meeting, setup Nao laptop, Alfred laptop update
Clear old laptop
Setup Wei Ling profile
Domain nameserver update, DNS record update
Clear 2 Laptops
Mobile network issue (Rahila)
VPN issue, Timesoft issue (Rahila)
Crewing email issue (Rahila)
Troubleshoot iBMS issue, Firewall and AV turn off
Port forwarding, WAN IP mapping for GIDOT Server 119.75.24.200
assist email archive and compact (Gary)
Troubleshoot email bounce back issue, Websites blacklisted (Nao)
Troubleshoot email bounce back issue, Attachment exceed limit size (Nao)
Troublshoot email index issue, install windows patch (Nao)
Setup mapping drive for interns
Home WIFI connection issue (Alan)
WIFI Hardware issue (Alan)
Adobe subscpriton issue (Roz)
Intall WINrar (Roz)
Setup temp printer (Roz)
Install License Adobe, remove trial license (Elizabeth)
Assist power on Server, Test network connectivity, SAP test (Joan)
Configure VPN access for SAP vendor. Map SAP Server to public WAN, Forward outgoing port
Setup mapping drive for Christina temp laptop
Setup VPN for WFH purpose
Troubleshoot Christina laptop, saving files, auto close issue
Krisna email issue
Server files restore (Michelle)
Server files restore (Michelle)
Server files restore (Michelle)
Setup PC (Susan & Zhu Pin)
Server files restore (Michelle)
Setup temp printer (Susan and Zhupin)
Outlook issue (Elizabeth Lim), Adobe Suite conflict issue
ISP down
Setup Michelle laptop
Setup Editorial laptops (5 Sets)
Troubleshoot Internet down issue, ISP plan upgrade
Remove old users profile (spare laptop)
assist power off server
Nick network drive intermittent discoonect issue
Setup mapping drive and printer, email (3 interns)
Setup NAS, Configure Windows backup
Harddisk space issue (Roz)
Setup 2 computers, spare laptop for Nick
Email issue (Kelvin)
Email issue (Krisnah)
Setup temp laptop for auditor
Setup laptop (Leslie Tan)
Install Adobe Premier (Roz)
Setup temp laptop for Kelvin
Setup laptop (Nick)
Setup laptop (Sam Jay Yeo)
Restore files (HR)
Setup internt email, skype and mapping drive
Setup webroot
Standby after temp relocation
Replace power extension cord on temp location
Clear old user profile, Setup notebook (Elizabeth)
Replace ONT modem, test, reconfigure sonicwall
Activate adobe creative suite license (Elizabeth)
Setup PC (May Loh), Setup Sales laptops
Clear old user profile, Setup notebook (Amber Chen)
Server rack relocation
Setup laptop for Elizabeth, Amber Chen change to Enki Chen, misc jobs after relocation
Swap Deco router to Sonicwall, ISP test, ISP troubleshoot, DNS issue
ISP check, Run network test for starthub backend
Assist Susan clear old hard drive for temp backup
Zhupin network drive issue
Setup temp scan folder (Susan)
PC hardware issue, Log in case with HP, arrange on site date
Restore files (Susan)
Troubleshoot Jassie incoming and outgoing email issue
Hardware scan, setup laptop for Jessica
Setup Hazeera Wahid laptop, Email, Mapping Drive, and Printer
Setup Connie laptop
Free up space Simon laptop, Upload Record files to Dropbox, Update ZOOM
Configure server one time backup to portable drive
Clean old profile, setup for Jun Hao
Collect server debug logs
Setup server rack, network devices, new server
Setup new server OS, windows update overnight, setup user access right, Data restore overnight
Mapping all the user to new server drive
Simon mac maintenance, free up space, setup simon.eyesonly@siiaonline.org
email domain nameserver missing.
email domain whitelist
email domain expired
email domain registrar migration
email domain DNS records update
Server routine check, Nakivo firmware update
Tracing email, clear mail q log, reset email account, monitor the spam status
Clear mail q log, request change server IP address, whitelist
Clear mail q log, request change server IP address, whitelist
Return repair laptop (Keyboard replacement)
Assist Kiran and Makimura about iBMS missing settings
IT issue (Hector and Jasper)
Setup docking station (Ivy)
Remove old devices hard disk for dispose
Dismantle old servers from rack, remove spare parts
Change SPCO database
Reset wilson email password, update email settings
Reset Anthony Loh email access
Trace email, exceed email send out quota
Increase spam score, add blacklist
reset old user profile, reconfigure new profile for new user
assist create two new email accounts, create forward
Server drive mapping (Jet Fang), Setup printer, Webroot update
Setup BE (Ling Ling)
Update webroot (Chen)
Reset Hao email settings, email quota full
Reset index, Rebuild index library, force windwos update
Webroot install (Ling Ling, Hao, Quek)
Troubleshoot Jetfang email issue, slow from server
Setup Ram laptop, misc IT issue
asssit email creation (Tiruselvan and Karen)
Setup scan email for copier
Restore Sheila folders
Check Anjana email, went to SPAM
Restore RISS folders
Restore Sheila folders
Resync Daniel cloud drive
Check laptop boot up issue (Liah)
Email Whitelist for Charles
Wipe off USB Drive (Charles)
NS server transfer, Domain 2FA Setup
Webroot Update (9 Users)
Setup Christaina laptop
Hatna laptop battery issue
Webroot Update (5 users)
Setup Hatna laptop
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