Erick Camargo

Alameda Grajaú, 482 - Barueri, São Paulo 06454-050

T: 11 998 764 727 T: 11 4688-0287 e-mail: oemaildoerick@gmail.com

Experience Lean Integrated Solutions LTDA – LIS2B 05/2019 - Current

IT Infrastructure Manager – Microsoft Azure Administrator

Within the current position assignments, I am responsible for: Manage the IT Network and
Infrastructure environments, responsible for complete administration, design, engineering and
connectivity of all network systems allocated in Microsoft Azure environment (Azure administration).
Company’s strategy and implementation of server and domain environments, applications
platforms, virtualization, network and storage. Designing and implementing Secure Wan & LAN
environment, deploy of VPNs, Security Gateways, Routers/Switches and Firewalls. Managing and
implementing MS cloud 365 and integrated Unified communications. Prepared annual operations
and capital budgets consulted with senior management on strategic planning. Data center
operations (NOC and Facilities), Infrastructure (Cloud Computing, On-Premise Servers, Virtualization
Hyper-V, Database management, Storage and Backup/Restore, Security), Networking (Voice and
Data), Mobility and Security. End-User Support (Service Desk, Help Desk, and On-Site Support). ITSM
and Process: * Monitoring SLAs, technical support for Coordinators and set operational alignment
with costumers and outsource staff. *Responsible for starting new operations including engaging
team and resource management. *Finance management (OPEX/CAPEX). Supporting sales and
pre-sales team to attend RFPs.

Reckitt Benckiser Brasil 04/2018 – 05/2019

Service Delivery/Incident Manager.

Within the position assignments I am responsible for: Performing the relationship between all End
User Services, Service Desk, User Administration and Local Support lines in Brazil and Latin America
with the local and global client.
Perform the follow-up of the results of the EUS service lines based on the metrics provided in the
contract and structure the action plan to reach the results when any indicator is not reached.
Present reports for SLA follow-up.
Support the interaction between the EUS service lines, the executive line and the other service
lines.
Negotiate and disclose contractual / operational changes to those involved;
Scale customer-related items for service lines under End User responsibility.
Conduct projects related to increased productivity and improved delivery quality.
Maintaining a managerial model with the objective of maintaining the health of the account and
quality in the delivery of the service.
Acting with a team of 3 local analysts’ level 2 in 3 different sites: São Paulo and São Roque
together with a team of 10 analysts’ level 1 (Service Desk) located in Mexico and Argentina -
LATAM. Metrics control, call management, support tracking
 Banco UBS Financial Bank (Contractor CSC – AT&T – British Telecom) from 09/2012 to 09/2016
Telecom Specialist/Network Analyst/DSS Engineer Senior.

* Support Analyst Level 3 allocated within the site / client. Acting in the troubleshooting area
together with IT team level 1 and 2 located in India. Documentation update of problem
management procedures.
* Junior Network Analyst. Allocated within the site / client. Working with networks (client) in solving
primary problems in the physical part of cabling, mapping and general changes in the structural
design of racks (servers, routers, switches, patch panels and etc.).
* Telecom Analyst. Allocated within the site / client. Responsible for the Department of Trading
Desk. Acting as analyst / support level 1 and 2 in the solution of problems related to
telecommunication of traders through telephony equipment (Turrets IPC). Management of
contracts with telephony operators (Private lines), organization and constant updating of all
documentation corresponding to channels / lines / values / contacts used by the client (traders).

Motorola Solutions (Contractor CSC) from 12/2009 to 09/2012

Deskside Support L3 – EUC Hypercare L4

Support Analyst Level 3 allocated within the site / client. Responsible for access of new users,
configuration of new profiles (Office, VPN, Citrix, Java) and access. Solving everyday problems
through call opening tools, metrics and SLAs. Managing Windows Active Directory Users and Hosts.
Access Control (VLAN Access). Monitoring of metrics and presentation of SLA controls through
reports extracted from the BMC Remedy tool.

Certificados MicroSoft Azure AZ900 - Azure Foundation (Ongoing).

Microsoft Azure AZ104 - Azure Administrator (Ongoing).
ITILF – ITIL Foundation Certificate IT Services Management.
GRITC - GREEN IT CITIZEN Certificate.
ASF - Agile Scrum Foundation Certificate.
CLOUDF - Cloud Computing Foundation Certificate.

ISFS - Information Security Foundation ISO IEC 27001 Certificate.

Skills University degree - Information Technology Management (Uninove – 2019) – Current.

Fluent English (writing and speaking) living one year in the United States.
Great communication, teamwork in a serious, effective and efficient manner.
Rigorous problem solving, team organization.