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Research Objectives

 To know the consumer Image of Big Bazaar on different parameters.

 To identify factors towards which customer image is studied.

 To study the impact of demographic factors on customer image towards Big


Bazaar in Bangalore city.

 To understand the importance of quality and price in the image of big bazaar
Bangalore

 To study the consumer preference to choice of big bazaar

QUESTIONNAIRE
Topic: “A Study of Consumer perception of Big Bazaar in Bangalore”

Personal Information:- 5 questions

Name: _______ Contact No: ______________

Gender: Male Female

Age [in years]: 18-25 26-40


41-60 More than 60

Occupation:

Student Salaried Self-employed Housewife Retired

Education:
Below HSC Under Graduate Graduate Post-Graduate Other

Monthly Family Income: <15000


15000-30000

30001-50000
>50000
Q-1 How many times have you visited Big Bazaar in last 3 months?

a) 1 time
b) 2 times

c) 3 times

d) 4 times

e) More than 4 times

2- Is BigBazaar well-spaced merchandise? *


 strongly agree
 agree
 neutral
 disagree
 strongly disagree

3- Big Bazaar is a bright store *


 strongly agree
 Agree
 Neutral
 Disagree
 Strongly Disagree

4-Big Bazaar ads are frequently seen by you? *


 strongly agree
 Agree
 Neutral
 Disagree
 Strongly Disagree

5-Does Big Bazaar provide low-quality products? *


 Yes
 No
 Maybe

6-does BigBazaar has an unorganized layout *


 Yes
 No
 Maybe

7-Big Bazaar provides high price products *


 strongly agree
 Agree
 Neutral
 Disagree
 Strongly Disagree

8-Big Bazaar provides good sales on products *


 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree
9-Big Bazaar is an unpleasant store to shop in *
 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree

10-Big Bazaar is a bad store. *


 Agree
 Neutral
 Disagree
 Strongly Disagree

11-Big Bazaar is at convenient *


 Strongly disagree
 Disagree
 Neutral
 Agree
 Strongly agree

12-Big Bazaar is a big store. *


 strongly agree
 agree
 netural
 disagree
 strongly disagree

13-Big Bazaar is an unattractive store *


 strongly agree
 agree
 netural
 disagree
 strongly disgree

14-Salesmen at Big Bazaar are helpful. *


 strongly agree
 agree
 netural
 disagree
 strongly disagree

15-Big Bazaar provides good service *


 strongly agree
 agree
 netural
 disagree
 strongly disagree

16-Big Bazaar employees are friendly. *


 strongly agree
 agree
 netural
 disagree
 strongly disgree
17-It is hard to return purchases at BigBazaar. *
 strongly agree
 agree
 netural
 disagree
 strongly disgree

18-Big Bazaar has a limited selection of products. *


 strongly agree
 agree
 netural
 disagree
 strongly disgree
19-Big Bazaar is a messy store. *
 strongly agree
 agree
 netural
 disagree
 strongly disgree

20-Big Bazaar is a spacious shopping centre. *


 strongly agree
 agree
 netural
 disagree
 strongly disgree

21-Big Bazaar attracts upper-class customers. *


 strongly agree
 agree
 netural
 disagree
 strongly disagree

22-Big Bazaar is a clean store. *


 strongly agree
 agree
 netural
 disagree
 strongly disgree

23-Big Bazaar has bad displays. *


 strongly agree
 agree
 netural
 disagree
 strongly disgree

24-Big Bazaar has fast checkout. *


 strongly agree
 agree
 netural
 disagree
 strongly disgree

25-Prices at Big Bazaar are valued for money. *


 strongly agree
 agree
 netural
 disagree
 strongly disgree

(optional)

26-At Big Bazaar it is hard to find items you want. *


 strongly agree
 agree
 netural
 disagree
 strongly disagree

27-At Big Bazaar it is hard to find items you want. *


 strongly agree
 agree
 netural
 disagree
 strongly disgree

TOTAL 30 QUESTIONS( 5 personal +25 objective based question)

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