CT 211: 2016

Faculty of Science and Technology

Department of Chemical Technology

Lecturer: Dr G. Mehlana

24 lectures: 48 hrs

Quality Management Systems Course Outline

1. Introduction
 Terminology
 Quality control, quality, quality assurance, quality assessment, statistical quality control, process quality
control, quality management, total quality management
2. Metrology
 Units of measurements
 Hierarchy of standards
 Measurement terminology
 Error of measurement
 Calibration control
3. Inspection
 Inspection and control
 Different forms of inspection and control
 Inspection tools
 Inspection planning
4. Reliability and dependability
 Reliability
 Dependability
 Mean time between failures
5. New product quality
 Importance of product development
 Phases of product development
 Forms of early warning
 Product development for new product quality
6. Quality specifications
 Purpose and content
 Setting requirements
 Revisions
 Standards
7. Supplier relations
 Supplier relations
 Purchase documents
 Supplier selection
 Certificates
 Single source supplies
8. Manufacture of quality
 Manufacturing planning activities
 Provision of a capable process
 Provision of a capable instruments
 Process controls
 Process improvement
 Traceability
9. Customer relations
 Customer
 Field intelligence
 Complaints
 Government regulation of quality
 10. Economics of quality
 Quality and economics
 Quality and income
 Quality costs
 Quality cost data collection
 Indexes for quality costs

11. Quality data

 Basic concepts
 In-plant quality data
 Usage data
 Quality cost data
 Reports on quality
12. Improving quality
 Control versus breakthrough
 Need for quality improvement
 Quality improvement sequence
 Project identification
 Diagnosis
 World completion in quality
 Six sigma
13. Quality Audit
 Quality audit concept
 Types of audits
 Product quality audit
 Process quality audit
 System quality audit
14. Organisation for quality
 Basic concepts
 Quality elements
 Evolution of quality organisation
 Organisation for acceptance, prevention and improvement
15. Quality consulting
 Efficiency of the quality system
 Studies of the efficiency of the quality function
 Evaluation
 Report
 Who carries out the evaluation
16. Starting a quality management programme.
 The quality life cycle
 Process maturity
 ISO 9001:2008
 Qu
 quality management principles

Assessment: Exam 60%

Three Assignments 5%

Two Tests 10%

One Mini- Project 25%