Vib 0000004 01 PDF

Issue 2014:01 en-GB
Scania Multi
Installation instructions
©
Scania CV AB 2014, Sweden
Introduction .............................................................................................. 3
System configuration ........................................................................... 4
Minimum computer and system requirements .............................................. 4
Data installation ............................................................................................ 5
Uninstalling ............................................................................................... 7
Scania Multi installation ...................................................................... 8
Installation quick guide ................................................................................. 8
Conflicts with other programs ....................................................................... 8
Description of installation ........................................................................... 10
Installation of necessary programs .............................................. 21
.NET Framework 4.0 .................................................................................. 21
MDAC ......................................................................................................... 22
IsoView ....................................................................................................... 23
Acrobat Reader ........................................................................................... 26
Configure Scania Multi ...................................................................... 28
General ........................................................................................................ 28
Paths to Multidata ....................................................................................... 29
Connection to dealer system ....................................................................... 31
Settings ........................................................................................................ 32
Troubleshooting ................................................................................... 35
©
Scania CV AB 2014
Introduction
Introduction
These installation instructions describe the
installation procedure for all versions of Scania
Multi.
Where there are differences in the installation

procedure between different versions of Scania
Multi, this is indicated in the text.
Issue 2014:01 ©
Scania CV AB 2014 3 (36)
System configuration
System
configuration
Minimum computer and
system requirements
1. PC with Pentium 1 GHz processor
2. Operatingsystem: minimum Windows 7
Professional
3. Mouse
4. 1 GB RAM
5. DVD drive
6. 10-20 GB free space on the hard drive
7. Network card for connection to the dealer
system.
8. SVGA graphics card with a minimum reso-
lution of 1024x768 and 256 colours
Internet Explorer 8 must also be installed.
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Scania CV AB 2014 Issue 2014:01
Data installation
The information in Scania Multi is divided into
4 different parts. The parts which Scania Multi
needs to run properly depend on which version
of Scania Multi you are using.
Scania Multi Part of Scania Multi Information

version
Multi Authorised Local database Standard times and technical packages edited in
Scania Multi
SQL Server (database) Parts catalogue, standard times and technical
packages
SQL Server (database) Chassis specifications
Service information Workshop Manual and TI
Multi Service Local database -
SQL Server (database) Parts catalogue
Service information Workshop Manual and TI
Multi Parts Local database -
SQL Server (database) Parts catalogue
The SQL Server database must always be

installed. The service information must be
installed in all versions apart from Multi Parts.
The SQL Server database always contains all

languages.
When installing service information, only the

language you selected is available. If you
ordered several languages, you will receive 1
DVD for each language.
The installation is carried out in 2 steps:
1. Copying of data via the installation pro-

gram.
2. Scania Multi is configured so that it
retrieves data from the location you
selected when installing Multi Config.
Step 2 is necessary so that Scania Multi can

find the copied information. If you install data
Issue 2014:01 ©
on a server, step 1, then each Multi installation

which has to retrieve data from the server must
be configured, step 2.
The installation program, step 1, is included on

each Multi disk and starts automatically. If it
does not start automatically, start the program
from the file Install.exe on the DVD via File
Manager/Explorer. Instructions on the data
installation program are provided further on in
this section.
The configuration program, step 2, Multi Con-

fig, is installed together with Scania Multi. You
start from the Multi program group. Instruc-
tions on the configuration program are pro-
vided in the section Configure Multi
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Uninstalling
Uninstalling
Before you install a new version of Scania
Multi, you must uninstall the old version. You
should also uninstall Multidata. You cannot
uninstall data which is saved on a server.
Note:
Always use Uninstall to uninstall Scania Multi.
1. ClickStart on your Desktop, select All

Programs, open the Multi directory and
click Uninstall.
You will be asked whether you are sure you
want to uninstall Multi.
2. Click Yes.
With Uninstall, the software is uninstalled.

Scania recommends that you also remove the
old database before installing the new one.
Proceed as follows:
1. Open Windows Explorer and go to the

drive where the database is stored. The
default is C:\.
2. Deletethe directory with data. Provided
that you did not change the name or search
paths during installation, the directory is
found under C:\MultiDat.
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Scania Multi installation
Scania Multi
installation
Please refer to the installation instructions for
Scania Multi and Scania Multi databases
below.
In most situations where you have to select

from several options, or enter information, one
option is selected as standard.
Scania recommends that you use the standard

option wherever possible.
If you need to cancel the installation program,

click Cancel.
Installation quick guide

Both of the Scania Multi DVDs contain an
installation quick guide in English. Open it by
clicking the information symbol in the installa-
tion window (1).
The quick guide is 7 pages long. It provides a

brief description that quickly guides you
through the installation.
Conflicts with other

programs
There is a risk of conflict between the Scania
Multi installation program and other programs
if Scania Multi is installed when other pro-
grams are running. An error message is dis-
played. You must therefore cancel the
installation.
8 (36) ©
1. Clickon Abort (1). Close all active pro-

grams and restart the installation.
2. Ifyou click on Retry (2), the installation
program tries to repeat the failed operation.
3. Ifyou select Ignore (3), the installation
program continues with the installation
without transferring the file which activated
the error message. The alternative should
not be used.
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Description of installation
Scania Multi can be installed in 2 ways:
• Standard installation
• Advanced installation, where you can make
several choices regarding installation
options.
Note:
Scania Multi comprises 2 DVDs. When a mes-
sage indicating that the first DVD has been
fully installed is displayed, switch to DVD
number 2. The installation program on both
DVDs starts automatically.
System check
• If the computer does not fulfil the recom-
mended system configuration requirements,
a message indicating what is missing will be
displayed. Read the dialogue boxes that are
displayed and follow the recommendations.
• If the Windows operating system on the
computer needs to be updated, a message
will be displayed. Accept the options which
are recommended.
A message indicates that your system is
being updated. When it has been com-
pleted, a message will indicate that the
Windows components have been updated.
If necessary, you will be asked to restart the
computer and then restart the installation.
• If your computer is searching for updates on
the Internet, you must cancel the installa-
tion. Install the components from the Multi
disk instead.
• Installation of the Scania Multi program
requires approximately 12 MB of free
space. The databases require 10-20 GB. The
installation program checks that there is
enough disk space. If there is not enough
disk space, you are given the option of
select a new area on the hard drive. Alterna-
tively, you can cancel the installation pro-
gram, create space on the hard drive and
start the installation program again.
10 (36) ©
If necessary programs are not

installed
The installation program checks that MDAC,
.NET Framework, the IsoView viewer and the
right version of Acrobat Reader are installed on
the computer. If any of the programs is not
installed, a message indicating this will open
and the program or programs will be installed.
Installation instructions for the programs are
found further on in this manual.
Standard installation – DVD 1

The first DVD is used to install the program
and some data.
1. Place the DVD in the computer DVD drive.
The installation starts automatically.

2. In
the window that opens, click Run
Setup.exe.
A window with the program license agree-
ment will open.
3. Youwill be asked whether the program
Multi Installer Bootstrap is allowed to
make changes to your computer. Click Yes.
4. Tick that you accept the agreement and
click OK. An information window will
then appear briefly to indicate that the
installation program is retrieving informa-
tion about your computer. The window
closes automatically once information
retrieval is complete.
When the dialogue box closes, the follow-

ing window opens:
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This displays:
– What will be installed (1).
The default setting is for both the pro-
gram and the data to be installed. If you
need to change this, select one of the
other options.
– Directory that the program will be
installed in (2).
The illustration shows the default direc-
tory. To change this, click Browse and
then indicate the installation directory.
– Directory for Scania Multi database (3).
The illustration shows the default direc-
tory. To change this, click Browse and
– Scope of installation (4).
Here you can see what will be installed.
If an option is not selected, it means that
the installation program detected that the
program is already installed on the com-
puter. You cannot change the content of
this list.
– The button you click to display the Eng-
lish version installation quick guide (5).
5. Continue the installation by clicking Next.
12 (36) ©
The following window opens and indicates

what components will be installed on the
computer:
Note:
In this example, the installation program
detected that the required programs IsoView
(1) and SQL Server (2) are not installed. Thus,
they will also be installed. Information on the
installation of IsoView, MDAC, SQL Server
database engine (instance), SQL Server data-
base, Acrobat Reader and .NET software is
6. Click Install to continue with the installa-

tion. The following window opens once all
components are installed.
For more information on what was installed,

click Activity log for each component. An
extra window will then open with the informa-
tion.
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7. Click
Close when you are finished.
Remove the DVD from the drive and insert
DVD number 2.
Standard installation – DVD 2

This DVD contains data only.
1. Insert
the DVD marked number 2 in the
DVD drive.
The installation program starts automati-
cally.
2. In
Setup.exe.
ment will open.
click OK. The window below opens.
Here, it is no longer possible to make any

selections at (1) since you made that selec-
tion with the previous DVD.
– At (2), you can choose whether you want
to install the data in a location other than
the default.
– Option (3) should only be selected if you
want to install database information in
another language. If it is not selected, the
system will not install images and Eng-
lish texts again and installation will be
faster.
– (4) indicates what this part of the installa-
tion comprises.
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In this case, you can see that configuration

of Scania Multi is not necessary since the
old settings were saved. The configuration
procedure for Scania Multi is described
later in the manual.
computer:

For more information on what was

installed, click Activity log for each com-
ponent. An extra window will then open
with the information.
7. Click
Remove the DVD from the drive.
Scania Multi installation is then complete.
Issue 2014:01 ©
Advanced installation – DVD 1

Choosing this installation gives you greater
choice in what is installed.
The first DVD is used to install the program

and some data.
1. Place the DVD in the computer DVD drive.
The installation starts automatically.

2. In
Setup.exe.
ment will open.
click OK. The following window opens.
5. ClickAdvanced in the upper right-hand

corner. A new window will then open.
16 (36) ©
The window shows:

– 1: What will be installed
The default setting is for both the pro-
gram and the data to be installed. If you
need to change this, tick the box at one of
the other options.
– 2: Directory that the program will be
installed in
– 3: Directory for the parts catalogue
– 4: Directory for service data
– 5: Should only be selected if you want to
install database information in another
language. Installation will be faster if you
do not install extra languages.
– 6: Name of new SQL Server
– 7: Directory for Multi database files.
– 8: Tick here if existing Multi databases
are to be removed.
This is preselected by the installation
program. The installation then attempts
to remove any existing Multi databases.
– 9: List of SQL Server instances on the
machine.
If SQL Server is not installed on the
machine, the list is shown as illustrated
above, with a suggested name for the
instance.
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If there are SQL Server instances on the

computer, these will be shown in this list.
From the list, you can also select the
instance in which the Multi database
should be installed. If there is an
approved instance of SQL Server on the
machine, the installation program will
not install a new instance unless you tick
that a new instance should be installed
and select this.
– 10: Name of Multi SQL Server database.
– 11: Tree view showing what will be
installed. You can select and deselect the
different components.
– 12: The button you click to display the
English version installation quick guide.
Points 2, 3, 4, and 7 show the default direc-

tories. To change this, click Browse and
Points 6 to 10 handle different alternatives
for SQL Server installation. Caution must
be applied with these settings and they
should only be changed if the user has
advanced knowledge of SQL Servers. An
earlier installation of SQL Server can be
used for the Multi database if it is version
2008 R2 (10.50.1600) or later and has a full
text index installed.
If you wish to cancel the installation, click
on Cancel.
computer:
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Note:
In this example, the installation program
detected that the required programs IsoView
(1) and SQL Server (2) are not installed. Thus,
they will also be installed. Information on the
installation of IsoView, MDAC and .NET is

For more information on what was installed,

click Activity log for each component. An
extra window will then open with the informa-
tion.
8. Click
Remove the DVD from the drive and insert
DVD number 2.
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Advanced installation – DVD 2

This DVD contains data only. The installation
is identical to the standard installation. Refer to
the description under Standard installation –
DVD 2 earlier in the manual.
20 (36) ©
Installation of necessary programs
Installation of
necessary
programs
In order for Scania Multi to run properly, cer-
tain other programs must be installed in the
system. The Scania Multi installation program
detects whether any of the programs is missing
and starts installation of any missing programs
automatically. Installation descriptions for
these programs are found below.
.NET Framework 4.0

If your computer needs to be updated with the
.NET Framework, the license agreement will
be displayed.
1. Select the option to agree to the terms of the

license agreement (1).
2. Click Install(2) to continue.
3. When the installation is complete, a mes-

sage is displayed. Click OK (3).
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MDAC
The installation program checks whether
MDAC is installed on the machine and installs
MDAC if necessary. You do not need to do
anything manually.
22 (36) ©
IsoView
In order to view the graphics in Scania Multi,
you need to have a graphics viewer for CGM
files installed on your computer. If IsoView is
already installed, the installation will start
automatically.
If the window showing the progress of infor-

mation is shown, it may cover the welcome
screen. Move it so that you see the welcome
screen.
The welcome screen is displayed. To be on the

safe side, you should close all other programs.
1. Click
Next (1) to continue. The licence
agreement is shown.
2. Select the option to agree to the terms of the

license agreement (2) and continue by
clicking Next (3).
Suggested path and installation directory for

the program are displayed. To change the path,
click Change (4).
Issue 2014:01 ©
3. Click Next (5) to continue.
4. Click Install (6) to install IsoView.
A window shows the progression of the

installation.
5. Clickon Finish(7) to complete the installa-

tion of IsoView.
24 (36) ©
Note:
Restart the computer when the installations
have been completed and you have chosen
your settings in Multi Config.
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Acrobat Reader
You need to have Acrobat Reader 10 (or higher
version) or another PDF reader installed in
order to read parts of the Workshop Manual.
The installation is prepared and Acrobat
Reader is unzipped.
If an older version of Acrobat Reader is

installed, you will be prompted to install Acro-
bat Reader. You do not need to uninstall previ-
ous versions of Acrobat Reader.
The installation starts automatically. The win-

dow shows how the initiation of the installation
progresses.
Once the initiation is complete, a dialogue box

opens. With Change destination directory
(1), you can choose a different directory for
installation.
1. Click Install (2) to start the installation.
26 (36) ©
A window opens and shows the progression of

the installation.
2. When the installation is complete a new

window opens (see figure on the right).
Click Finish (3) to complete Acrobat
Reader installation.
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Configure Scania Multi
Configure Scania
Multi
General
Scania Multi saves information on settings
such as language options, database directories
and communication settings in the file
Multi.ini. This is located in the Multi directory,
usually C:\Program files\Multi. When you
have installed Scania Multi, the settings can be
changed in Multi Config, which was installed
at the same time as Scania Multi. Here you can
change the settings you made during installa-
tion without having to reinstall Scania Multi.
All options are displayed in Multi Config

regardless of whether you installed Multi Parts,
Multi Service or Multi. But you can only
choose the options which are applicable to the
version of Scania Multi you installed.
Note:
Close Scania Multi before starting Multi Con-
fig, otherwise you cannot make any changes.
28 (36) ©
Paths to Multidata
When you have started Multi Config, the paths
to Multidata and Local databases are displayed.
The search path to Multi.ini is also displayed at
the top. Settings in Multi.ini are changed via
Multi Config.
1. To use an ini file other than the one sug-

gested, click Select (1) and look for the ini
file you want to use.
The type of database to be used is preselected:

Local database or SQL Server database.
Scania Multi handles two types of data:
• Catalogue, Chassis and Service data

• Local data
Scania Multi uses 4 different directories to find

data: SQL Server database for Multi infor-
mation, Chassis database, Service informa-
tion and Local database.
Note:
The Service information directory is not availa-
ble in Multi Parts.
By changing the paths to these folders, Scania

Multi can retrieve data from different places,
Issue 2014:01 ©
such as from the hard drive or a network

server.
Click Select for the path you wish to change.
Then find the path you wish to use and click
OK.
2. Click
Apply(2) when you have made the
changes.
3. Click Close(3) to close Multi Config.
30 (36) ©
Connection to dealer
system
IMPORTANT!
If your dealer system was connected to an ear-

lier version of Scania Multi, you must also
enter the settings for this version of Scania
Multi.
1. Selectthe tab Select dealer connection(1)

to enter the settings to be used to communi-
cate with the dealer system.
2. Inorder to connect to the dealer system,
tick the box Connect Multi to Multi
Dealer Service (2).
In order to connect to the Multi Dealer
Server, contact the person responsible for
Scania Multi at Scania.
3. Enterthe name of the dealer system
server (3) and the name of the connec-
tion(4). The data in the figure is an exam-
ple.
It is extremely important that you enter the

right server name and right connection name.
Contact the network manager if you are not
sure which data should be used for the dealer
system in question.
Issue 2014:01 ©
Settings
Select the Settings tab.
• The Language (1) Scania Multi should dis-

play and use to retrieve the correct data
from the database. The language setting
does not affect the Local database.
The Workshop Manual is only available in
the language which was installed from the
DVD.
• Standard times setting(2). Choose whether
to use Standard times or PU/TU. Multi Edit
is required for this.
If you select PU/TU, a field with TU and
PU is displayed instead of standard times in
the different dialogue boxes relating to
Standard times, Technical packages and
Selection list.
Enter a value for PU in Multi Edit.
• Application mode (3). You select whether
Scania Multi should be used in Manager or
Standard mode. This only applies when you
have installed Multi Standard and Edit.
• SLA settings (4). If you tick the box, Multi
displays the spare parts range that is availa-
ble on the Latin American market. Click on
SLA settings to display a PDF document
with more information.
Note:
The Standard time setting does not apply to
Multi Parts and Multi Service.
32 (36) ©
Scania Multi saves local information in a local

database which can be read by all Multi users.
But you must select Multi Edit, which is
intended for a small number of Multi users,
mainly at importer level.
• Path to the executable file for the Scania
diagnostics system SDP3 (5). If this field is
filled in, an SDP3 button is included in the
Multi toolbar. Click Select to open a file
manager to navigate to SDP3's executable
file.
Implement the changes:
1. ClickApply (6) to activate the options and

settings you have selected.
2. Click Close (7) to close Multi Config.
Issue 2014:01 ©
E-mail address
Details required for the e-mail function are
entered here.
• If the e-mail function should be deactivated,

click at 1.
• If you use SMTP e-mail protocol, click at 2.
You must then enter a number of system
details along with the address to which e-
mail messages should be sent.
• If you use MAPI e-mail protocol, click at 3
and enter the address to which e-mail mes-
sages should be sent.
Implement the changes:

1. ClickApply (4) to activate the options and
settings you have selected.
2. Click Close (5) to close Multi Config.
34 (36) ©
Troubleshooting
Troubleshooting
If you encounter problems with the program
when using Scania Multi, data is provided
about the program. The data is needed when
troubleshooting Scania Multi.
1. Select Data.. under Help in the menu bar.
Click the Advanced button at the bottom

left of the window that is displayed.
The following applies to all tabs:
2. Click Save to file.. (2) to save the informa-

tion as a text file. You can then print the file
or attach it to an e-mail message.
3. Click Close (3) to exit.
Information about your computer settings is

displayed under the Customer settings tab.
Issue 2014:01 ©
Troubleshooting
Information about your computer's settings

with other servers is displayed under the Server
settings tab.
Information about your computer's different

registry settings is displayed under the Register
settings tab.
36 (36) ©

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Issue 2014:01 en-GB

Where there are differences in the installation

Internet Explorer 8 must also be installed.

Scania Multi Part of Scania Multi Information

The SQL Server database must always be

The SQL Server database always contains all

When installing service information, only the

The installation is carried out in 2 steps:

1. Copying of data via the installation pro-

Step 2 is necessary so that Scania Multi can

on a server, step 1, then each Multi installation

The installation program, step 1, is included on

The configuration program, step 2, Multi Con-

1. ClickStart on your Desktop, select All

With Uninstall, the software is uninstalled.

1. Open Windows Explorer and go to the

In most situations where you have to select

Scania recommends that you use the standard

If you need to cancel the installation program,

Installation quick guide

The quick guide is 7 pages long. It provides a

Conflicts with other

1. Clickon Abort (1). Close all active pro-

If necessary programs are not

Standard installation – DVD 1

1. Place the DVD in the computer DVD drive.

The installation starts automatically.

When the dialogue box closes, the follow-

5. Continue the installation by clicking Next.

The following window opens and indicates

6. Click Install to continue with the installa-

For more information on what was installed,

Standard installation – DVD 2

Here, it is no longer possible to make any

In this case, you can see that configuration

6. Click Install to continue with the installa-

For more information on what was

Scania Multi installation is then complete.

Advanced installation – DVD 1

The first DVD is used to install the program

1. Place the DVD in the computer DVD drive.

The installation starts automatically.

5. ClickAdvanced in the upper right-hand

The window shows:

If there are SQL Server instances on the

Points 2, 3, 4, and 7 show the default direc-

7. Click Install to continue with the installa-

For more information on what was installed,

Advanced installation – DVD 2

.NET Framework 4.0

1. Select the option to agree to the terms of the

3. When the installation is complete, a mes-

If the window showing the progress of infor-

The welcome screen is displayed. To be on the

2. Select the option to agree to the terms of the

Suggested path and installation directory for

3. Click Next (5) to continue.

4. Click Install (6) to install IsoView.

A window shows the progression of the

5. Clickon Finish(7) to complete the installa-

If an older version of Acrobat Reader is

The installation starts automatically. The win-

Once the initiation is complete, a dialogue box