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Training Effectiveness, ROI
Training Effectiveness, ROI
ROI is simply to do with what one learns and so what one adopts; and a step further,
what is ultimately delivered. If you want your training intervention to be structured
AND progressive, focus on designing and implementing ROI plans. Anything else is
just plain awareness or entertainment!
Malini: Is it possible to calculate ROI for Behavioural Skills training programs & what
would be the parameters in which it’s calculated?
Me: It is possible to calculate ROI for a behavioural skills program. The parameters
and indicators must be discussed and listed by the designer of the program and they
vary all the time. Tips – focus on what are the top two objectives, list the deliverables
and key indicators around them; now create parameters and add weightage to them;
here, consider how you want to create the ROI Gauging forum; and last but not the
least, always consider the time, space and support factor.
I personally believe, everything is math and science, even the behaviour we display!
To gauge ROI for Behavioural Skills, just focus on the entire life cycle of a learning
intervention: analysis->design->development->implementation->evaluation (ADDIE).
Rina: I have two questions. 1. We talk a lot about L&D professionals and what they
should know about training ROI. What about business leaders? What they should
learn about training ROI? 2. What should Training ROI score card or dashboard in a
company look like?
Me: The business leaders must know what is learning and what all goes into
designing an effective learning and the importance of their role in it.; About the
dashboard, it must enlist expectations, indicators, parameters, costs involved, pre
and post change(s) observed.
Well, am not saying Business Leaders should study Instructional Designing, am just
saying, they must understand the principles behind Instructional Designing – the
science that helps lay-out a complete Learning & Development plan! In that they
must support in outlining not only the competencies but also the indicators against
the competencies; and accordingly commit and support.