Providence Healthcare is an ancient and prominent service organisation which has more

than hundred years of history. The economic slowdown in the country created an urgency to
change and essentiality of new process plan. Josie Walsh the CEO has to lead the
organisation through enormous change that turns around from potential crisis to financial
health and innovation.

Walsh has become a catalyst for change. She noticed the opportunities for things that can
be different on system level. These changes are very complex to implement with lower level
employees. She shared accountability for the innovative practises that were being
undertaken as part of the change. Accountability is key to success it improves the
performance of individuals. This directly reflects the organisation culture as well.

Instances like townhall meetings and showcasing her contact number are quite a few
examples where she showed her accountability. The other takeaway here could be the
willingness to accept the flaws in the practises. Because in reality things need some tweaks
to fit the culture and people involved with it

As Innovation is not a solo genius having an idea its actually collaborative problem-solving
process usually with people who are quite different in their point of views. She is created a
stage with various collaborations that may turn out to be a potential barrier for the vision in
her mind.