Program Details

Title: Customer Service

Pre Requiste : N.A
Topic Learning Components
Effective Receiving a Customer|Customer
Customer Interaction Process| Dress to Impress
Interaction

Importance of Golden Rules to serve Customer

Customer Care
Communication Verbal/Non Verbal |Understanding
with the Customers Perspective-Skillful
Customers Questioning and Listening |
Handling Types of Customers| Working with more
Different Types than one Customer|Dealing Queries|
of Customers
Handling Empathy with Customers| Measure
Complaints Customer’s Dissatisfaction
Q/A Session

Trainer :Anju Passi