Professional Documents
Culture Documents
Listening Is Conscious
LISTENING
The process of receiving a message, giving the
message meaning, and then responding to the
message.
Focusing Analyzing
on the and Remembering
message Evaluating
Hearing Responding
Comprehending
and interpreting
Types of Listening
INFORMATIVE LISTENING
Primary concern is to understand the message
RELATIONSHIP LISTENING
To Help An Individual or to improve the relationship
between people - Therapeutic listening
APPRECIATIVE LISTENING
Music for enjoyment - presentation, perception, and
previous experience
Types of Listening
CRITICAL LISTENING
Essential in a democracy. the family—there is
practically no place you can go where critical
listening is unimportant
DISCRIMINATIVE LISTENING
Differences between sounds are identified – basic to
the other four
Five key elements of active
listening
Pay attention - Your undivided attention and
acknowledge the message
Show that you are listening - Convey your
attention
Provide feedback - Reflect what is being said and
ask questions
Defer judgment - Don’t interrupt with
counter-arguments
Respond Appropriately
Five key elements of active
listening
Pay attention
Your undivided attention and acknowledge the message
Provide feedback
Reflect what is being said and ask questions
Defer judgment
Don’t interrupt with counter-arguments
Respond Appropriately
Purpose of listening
To get gist of what the speaker has to say
GOOD POOR
No eye contact
Feedback
Looking bored
Eye contact
Interrupting the other
Support
person
Appear to be listening –
Fidgeting
body language –nodding
in agreement
Making affirmative noises
from time to time
TO BE AN EFFECTIVE LISTENER
What you think about listening
Listen to directions
three main kinds of listening
materials that yoU can use for
the listening
Authentic listening materials
TIME RELATIONSHIP
Then , after that , when , next, while
SUM UP MESSAGE
To summaries, in other words, it amounts to this
Rt right Rt side
QA question answers
Ex example look at ex 4
A.M Morning
P.M Afternoon
ABBREVIATIONS
NB Note well
B/F Before
How to do something
REED: The fire’s cause is unknown, but they haven’t ruled out arson.
Fortunately, no one was injured. Police and fire officials expect to have a full
report by tomorrow night.