Performance Measures

Performance D
Summary Monthly Performance Weekly Per

Summary
This shape represents a
slicer. Slicers are supported Calls Handled AHT
in Excel 2010 or later.
If the shape was modified in

an earlier version of Excel,
or if the workbook was saved
in Excel 2003 or earlier, the 154 536
slicer cannot be used.

slicer. Slicers are supported 55%

in Excel 2003 or earlier, the
Login Efficiency
rmance Dashboard
Weekly Performance Agent Wise Performance
AHT Avg. Login Hrs
536
5.0
Average Login Hours
Supervisor wise Performance

slicer. Slicers are
supported in Excel 2010 or
later.
If the shape was modified

in an earlier version of
Excel, or if the workbook
was saved in Excel 2003
or earlier, the slicer cannot
This
be shape represents a
used.
slicer. Slicers are
supported in Excel 2010
or later.

be used.
Performance Da
Summary Monthly Performance Weekly Perform
Monthly Performance
slicer. Slicers are supported Month Calls Handled Login Efficiency
Jan 154 55.48%
If the shape was modified in Grand Total 154 55.48%

slicer. Slicers are supported

ance Dashboard
Weekly Performance Agent Wise Performance Supervisor wise Performance

slicer. Slicers are
Avg. Login Hours AHT
5.0 536 later.
5.0 536
was saved in Excel 2003 or
earlier, the slicer cannot be
used.
slicer. Slicers are
later.

be used.
wise Performance
shape represents a
r. Slicers are
ported in Excel 2010 or
.
e shape was modified

n earlier version of
el, or if the workbook
saved in Excel 2003 or
er, the slicer cannot be
s.shape represents a
er. Slicers are
r.

saved in Excel 2003
arlier, the slicer cannot
sed.
Performance Da
Weekly Performanc
Week Calls Handled Login Efficiency
1 154 55.48%
If the shape was modified in Grand Total 154 55.48%


ance Dashboard
Weekly Performance
slicer. Slicers are
5.0 536 later.
5.0 536
used.
slicer. Slicers are
later.

be used.
wise Performance
shape represents a
r. Slicers are
orted in Excel 2010 or
.

.shape represents a
r. Slicers are
.

saved in Excel 2003
sed.
Performance Da

Agent Calls Handled Login Efficiency
Imran Jan 66 65.33%
If the shape was modified in Dr.Zeeshan 46 46.67%
an earlier version of Excel, Awais Saleem 42 54.44%
or if the workbook was saved Grand Total 154 55.48%


ance Dashboard
Agent Wise Performance
slicer. Slicers are
5.9 487 later.
4.2 549
4.9 599 If the shape was modified
5.0 536
used.
slicer. Slicers are
later.

be used.
wise Performance
s shape represents a
er. Slicers are
r.

ier, the slicer cannot be
s shape represents a
d.
er. Slicers are
r.

saved in Excel 2003
sed.
Performance Da

slicer. Slicers are supported Supervisor Calls Handled Login Efficiency
Tahir Khan 66 65.33%
If the shape was modified in Chamman 46 46.67%
an earlier version of Excel, Waqas 42 54.44%
or if the workbook was saved Grand Total 154 55.48%


ance Dashboard
Supervisor wise Performance
slicer. Slicers are
5.9 487 later.
4.2 549
4.9 599 If the shape was modified
5.0 536
used.
slicer. Slicers are
later.

be used.
wise Performance
se Performance
shape represents a
r. Slicers are

earlier version of
.shape represents a
r. Slicers are
.

saved in Excel 2003
sed.
Row Labels Calls Handled Login Efficiency Login Hours AHT 154
Jan 154 55.48% 5.0 536
Grand Total 154 55.48% 5.0 536
0.55481481481482 536
Login Efficiency 55% 45% 3% 3%

Login Hours 5.0 0.1 12.9
Date Month Week EMP Name Supervisor Name Calls Handled
1-Jan-17 Jan-17 1 Imran Jan Tahir Khan 66
1-Jan-17 Jan-17 1 Dr.Zeeshan Chamman 46
1-Jan-17 Jan-17 1 Awais Saleem Waqas 42
Average Handle Time Login Hours Target Login Hours Total Handle Time
487 5.9 9.0 32142
549 4.2 9.0 25254
599 4.9 9.0 25158
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Performance Measures

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Performance Measures

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Performance D

Summary Monthly Performance Weekly Per

If the shape was modified in

This shape represents a

If the shape was modified in

AHT Avg. Login Hrs

This shape represents a

If the shape was modified

If the shape was modified

This shape represents a

If the shape was modified in

This shape represents a

If the shape was modified

e shape was modified

e shape was modified

This shape represents a

If the shape was modified in

If the shape was modified

e shape was modified

e shape was modified

This shape represents a

This shape represents a

If the shape was modified in

If the shape was modified

e shape was modified

e shape was modified

This shape represents a

This shape represents a

If the shape was modified in

If the shape was modified

e shape was modified

e shape was modified

Login Efficiency 55% 45% 3% 3%

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