Listening activity 3

1. Fill-in the blanks: Listen to the text and choose the correct words from the chart below. Also, write the telephone
and fax numbers they say.

Secretary: Hello, Ultimate Computers. _______________________ you?

Caller: Yes, this is Jack Kordell from Hunter's Office Supplies. __________________ to Elaine Strong, please?
Secretary: I'm sorry, but she's not in right now.
Caller: Okay, do you know when ___________________ back?
Secretary: Uh, yes, she ___________________ here later on this afternoon maybe about 4:30. May I take a message?
Caller: Yes. Ms. Strong sent me a brochure detailing your newest line of laptop computers with a description of other
software products, but there wasn’t any information about after-sales service.
Secretary: Oh, I'm sorry. ____________________ me to fax that to you?
Caller: Yes, but our fax is being repaired at the moment, and it ___________________ working until around 2:30. Hum . . .
____________________ sending that information around 3:30? That _________________ me time to look over the material
before I call Ms. Strong, say, around 5:00.
Secretary: Sure. ____________________________ your name, telephone number, and fax number, please?
Caller: Yes. Jack Kordell and the phone number is__________________. And the fax number is ___________.
Secretary: Okay. Jack Kordell. Is your name spelled C-o-r-d-e-l?
Caller: No. It's Kordell with a "K" and two "l's." K-o-r-d-e-l-l."
Secretary: All right, Mr. Kordell. And your phone number is __________________, and the fax number is
__________________. Is that correct?
Caller: Yes, it is.
Secretary: All right. __________________ sure to send you the fax this afternoon.
Caller: Okay, bye.
Taken from: http://www.esl-lab.com/tc1/tc1.htm

should be may I help should give won’t be I’ll be

she’ll be would you like may I speak could I have could you try

2. Modal use: After listening to the text above, and according to the context, write the modal with the verb and say the
use of that modal: Obligation, Possibility, Ability, not Obligation, Future, Suggestion, Request or Permission.

Example:
0. ____can take__ __permission_____
Modal Use
Modal Use
6. ______________ _______________
1. ______________ _______________
7. ______________ _______________
2. ______________ _______________
8. ______________ _______________
3. ______________ _______________
9. ______________ _______________
4. ______________ _______________
10. ______________ _______________
5. ______________ _______________