Customer

S/4HANA – EAM Maintenance Management

LoB Asset Management
1709 Report and Repair Malfunction Overview
S/4HANA 1709 – Role Maintenance Technician

Plan Execute Analyze

Report and Repair Malfunction

 Supports the maintenance technician in case of a breakdown
situation from start to end in a responsive Design

Supported Process Steps

 Create a malfunction report with all the relevant
information required
 Plan your repair work with all the resources you need
 Work items with the responsible work center
 Spare parts needed for the repair work
 Document and Confirm the repair work
 Find malfunction records already created in a list
 Complete the malfunction report

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1709 Create Malfunction Report Overview
S/4HANA 1709 – Role Maintenance Technician

Plan Execute Analyze

Create a Malfunction Report

 Find the affected technical object
 View details about the technical object by navigating to
the master data or to the Asset Viewer
 View a list of all malfunction reports that have
recently been created for the relevant technical object
 Write a long text to describe the problem in detail
 Specify the current location of the technical object
 Choose an effect from the dropdown list to assess the
importance of the repair work. Specify, for example, the
effect on safety or environmental compliance.
 Use the camera symbol to take a picture of the
damage that is automatically attached to the notification
(only on mobile devices)
 Upload pictures or descriptions of the damage and
attach it to the malfunction report
 Add a URL to provide further information
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3
1709 Plan your Repair Work Overview
S/4HANA 1709 – Role Maintenance Technician

Plan Execute Analyze

Report and Repair Malfunction

 Supports the maintenance technician in case of a breakdown
situation from start to end in a responsive Design

Supported Process Steps

 Create a malfunction report with all the relevant
information required
 Plan your repair work with all the resources you need
 Work items with the responsible work center
 Spare parts needed for the repair work
 Document and Confirm the repair work
 Find malfunction records already created in a list
 Complete the malfunction report

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4

 1709 Plan your Repair Work Overview
S/4HANA 1709 – Role Maintenance Technician

Plan Execute Analyze

Plan your Repair Work

 Add Work Items
 Enter the respective work center
 Specify the person who is to complete the job
 Describe the work to be done
 Specify the estimated time effort
 Assign Spare Parts Needed for the Repair Work
 Search in the technical object’s bill of material
 Search in a list with recently used parts needed for repairs of
this technical object
 Use a generic search on all materials
 View the information whether at least one item of the
material is available at the appropriate storage location
 Add the required spare parts to your malfunction report,
which creates reservations for the stock materials
 Add Material via Barcode

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1709 Material Provisioning
S/4HANA 1709 – Role Inventory Manager

Plan Execute Analyze

Material Provisioning
 Inventory Manager
 Does the Goods issue of the reserved Material
 Maintenance Technician
 Displays the Barcode so that the Inventory
Manager is able to scan

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6

1709 Document and Confirm your work Overview
S/4HANA 1709 – Role Maintenance Technician

Plan Execute Analyze

Document and Confirm your Work

 Confirm the Malfunction Duration
 Confirm the malfunction start
 Determine the malfunction end
 Specify if the machine was broken down

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7

1709 Document and Confirm your work
S/4HANA 1709 – Role Maintenance Technician

Plan Execute Analyze

Document and Confirm your Work

 Confirm the Malfunction Duration
 Confirm the malfunction start
 Determine the malfunction end
 Specify if the machine was broken down
 Document the Malfunction Details
 Specify the affected object parts
 Choose the appropriate damage codes
 Add the cause codes with descriptions
 Indicate the root cause
 Enter the activities performed

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8

1709 Document and Confirm your work Overview
S/4HANA 1709 – Role Maintenance Technician

Plan Execute Analyze

Document and Confirm your Work

 Confirm the Malfunction Duration
 Confirm the malfunction start
 Determine the malfunction end
 Specify if the machine was broken down
 Document the Malfunction Details
 Specify the affected object parts
 Choose the appropriate damage codes
 Add the cause codes with descriptions
 Enter the activities performed
 Confirm the Job Details
 Start Job
 Pause Job and tell reason
 Time used for a job is captured and serves as a proposal
 Finally confirm the work item

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

1709 My Joblist
S/4HANA 1709 – Role Maintenance Technician

Plan Execute Analyze

Repair Malfunctions – My Joblist

 View a list of all the work items assigned to
you or your team
 Specify which jobs are to be displayed in the
work list
 …

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1709 My Joblist
S/4HANA 1709 – Role Maintenance Technician

Plan Execute Analyze

Repair Malfunctions – My Joblist

 View a list of all the work items assigned to
you or your team
 Specify which jobs are to be displayed in
the work list
 Mine only
Displays only jobs to which your personal number
is assigned
 My team’s only
Displays only jobs to which other technicians of
your work center are assigned
 Mine and my team’s
Displays all jobs to which other technicians of your
work center or you are assigned
 To be assigned in my team
Displays all the jobs of your work center that have
not yet been assigned to a technician
 Narrow down the Scope of the List by Using
Filters (such as the Status or the Priority)
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11
1709 Overall Status
S/4HANA 1709 – Role Maintenance Technician

The Overall Status – a New Status Concept

 Displays in which phase Created
individual jobs are
 Documents the progress of the
entire malfunction report
 Combines system status and user
status to one overall status Work is Done Ready for Work

In Process

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1709 Overall Status
S/4HANA 1709 – Role Maintenance Technician

The Overall Status – a New Status Concept

 Displays in which phase individual Report Closed Created
jobs are
 Documents the progress of the
entire malfunction report
 Combines system status and user
status to one overall status Work Completed Released

Work is Done In Process

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 13