Request Maintenance

for Employee - Maintenance Info

SAP S/4HANA

This app is available for the Employee (Maintenance) role.

Key Features

Two tiles are provided for this app.

By launching the Request Maintenance tile, you can do the following:

 Create a maintenance request with all the relevant information required.

 Find the affected technical object using the type ahead search.
 Use a questionnaire for the long text to provide the most important information about the problem.
 Attach pictures or descriptions of the damage, which are automatically saved as DMS documents.
 Stay informed about the progress of the repair work by selecting the Notify me checkbox. : NEEDS FURTHER DESCRIPTION ON ITS
FUNCTIONALITY . (If you want the Notify Me checkbox to be displayed, you have to make the relevant Customizing settings for Plant
Maintenance and Customer Service under   Maintenance and Service Processing   Maintenance and Service Notifications   Notification
Creation   Partners   Define Partner Determination Procedure and Partner Function  .
o Assign the function IT (Interested Party) to a partner determination procedure that allows the notification of partners.
o Assign this partner determination procedure to the relevant notification types.

By launching the Monitor Maintenance Requests tile, you can do the following:

 Get a quick overview of maintenance requests and their current status by viewing a list of notifications.
 Narrow down the scope of the notification list by using filters. You can use the default filters or add additional ones.
 View the date monitor symbols to quickly detect time issues and monitor the progress of the notifications.
 Get all relevant contact information about the person who reported the malfunction and the person who created the notification.
 Personalize the table by choosing which table columns are shown and how table entries are sorted.
 Navigate to the details of a notification and edit it if necessary.
 Tailor the app to your needs and save the combination of filters and table personalization as a variant.
 Save your personalized variants as tiles on your home page from which you can access the notification list directly.

Key Features Available on Mobile Devices

 Use a barcode scanner to enter the ID of the technical object that has to be repaired. Barcode scanning is a feature enabled by the SAP Fiori
Client or a customer-generated instance thereof.
 Use the camera symbol to take a picture of the damage that is automatically attached to the notification. This function is only available if it
is technically possible to take pictures with the mobile device and browser you are currently using.