RICOH E-Sharing Box Machine Code: D668 Field Service Manual: April, 2014

RICOH e-Sharing Box
Machine Code: D668

Field Service Manual
April, 2014
Important Safety Notices
Prevention of Physical Injury
1. Before disassembling or assembling parts of the main machine and peripherals, make sure that the
power cord of the main machine is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. Note that some components of the machine and the paper tray unit are supplied with electrical
voltage even if the main power switch is turned off.
4. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
5. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
• To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols.
Health Safety Conditions
1. This machine, which uses a high voltage power source, can generate ozone gas. High ozone
density is harmful to human health. Therefore, the machine must be installed in a well-ventilated
room.
Observance of Electrical Safety Standards
1. This machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
1
TABLE OF CONTENTS
Important Safety Notices................................................................................................................................... 1
Prevention of Physical Injury.......................................................................................................................... 1
Health Safety Conditions............................................................................................................................... 1
Observance of Electrical Safety Standards................................................................................................. 1
1. Product Information
Overview.............................................................................................................................................................7
Machine Codes and Peripherals Configuration.......................................................................................... 7
Main machine........................................................................................................................................ 7
Specifications...................................................................................................................................................... 8
General Specifications...................................................................................................................................8
Hardware Specifications...................................................................................................................... 8
Supported Devices..............................................................................................................................10
Supported File Formats....................................................................................................................... 11
Supported Web Browsers.................................................................................................................. 12
Functions.............................................................................................................................................. 12
Port Numbers.......................................................................................................................................13
Print settings......................................................................................................................................... 13
Smartphone/Tablet Support.......................................................................................................................14
DocsConnect Specifications...............................................................................................................14
2. Installation
Installation Procedure...................................................................................................................................... 17
Equipment Needed......................................................................................................................................17
Installation Flow Chart.................................................................................................................................17
Installation Requirements................................................................................................................................. 19
Environment.................................................................................................................................................. 19
Power Requirements.................................................................................................................................... 19
Machine Space Requirements.................................................................................................................... 20
Main Machine Installation...............................................................................................................................21
Accessory Check..........................................................................................................................................21
RICOH e-Sharing Box........................................................................................................................ 21
Installation Procedure.................................................................................................................................. 21
Initial Settings....................................................................................................................................................25
Connection through the CE Maintenance Port..........................................................................................25
2
Configuring the Administrator Account...................................................................................................... 28
Login..............................................................................................................................................................31
Changing the Web UI display language.................................................................................................. 32
General Settings, Date/Time Settings, and Network Settings.................................................................32
Update Settings............................................................................................................................................35
Backup/Restore Settings.............................................................................................................................38
The time it takes for backup/restoration........................................................................................... 40
Settings for Smart Devices...........................................................................................................................41
Smart Device Security Settings....................................................................................................................43
Smart Device Registration........................................................................................................................... 45
Fax Reception Settings.................................................................................................................................49
Example: Checking received fax documents....................................................................................49
Settings of the RICOH e-Sharing Box................................................................................................50
MFP Configuration.............................................................................................................................. 56
Fax Transmission Settings............................................................................................................................ 56
Sending fax documents...................................................................................................................... 58
Setting Up a Projector..................................................................................................................................60
Creating a QR code for projector recognition................................................................................. 60
Registering as My Projector................................................................................................................61
Configuring the MFP Browser Option (MFPs with Standard Operation Panels)....................................62
Extended JS Startup Check.................................................................................................................62
Browser Features.................................................................................................................................63
Adding an icon to the Home screen.................................................................................................. 64
Installing DocsConnect on the Smart Operation Panel............................................................................ 67
Email Sending Settings................................................................................................................................ 69
Overview............................................................................................................................................. 69
Setting procedure................................................................................................................................69
Settings for Sharing External NAS Devices............................................................................................... 74
@Remote Settings.........................................................................................................................................76
Overview............................................................................................................................................. 76
Setting procedure................................................................................................................................77
Printing a List of Settings.............................................................................................................................. 81
Checking the Operation/Connection............................................................................................................ 85
3
Checking Connection from a Client Computer......................................................................................... 85
Checking Connection from a Smart Device...............................................................................................86
Checking Connection from an MFP (Models with the Standard Operation Panel)...............................86
Checking Connection from an MFP (Models with the Smart Operation Panel).....................................88
Checking Connection to a Projector.......................................................................................................... 89
Connection with an Interactive Whiteboard..............................................................................................91
Overview............................................................................................................................................. 91
Supported version............................................................................................................................... 91
Explanation to the customer............................................................................................................... 91
Conditions............................................................................................................................................91
Procedure.............................................................................................................................................91
Check after Setting Up.....................................................................................................................................93
Safety Check................................................................................................................................................ 93
3. Preventive Maintenance
Inspection Items................................................................................................................................................ 95
4. Replacement and Adjustment
Before You Begin............................................................................................................................................. 97
Service Parts List........................................................................................................................................... 97
Shutdown Procedure................................................................................................................................... 97
HDD................................................................................................................................................................ 100
HDD............................................................................................................................................................100
Checking the HDD Status from the Web UI................................................................................... 102
Main Unit (RICOH e-Sharing Box).............................................................................................................. 103
Activation................................................................................................................................................... 104
Restoration from an External HDD........................................................................................................... 105
The Time It Takes for Restoration..............................................................................................................106
AC Adapter.................................................................................................................................................... 107
5. Configuration List
List of Maintenance Page Settings................................................................................................................109
Control Number........................................................................................................................................ 109
@Remote Settings...................................................................................................................................... 109
Setting Items List......................................................................................................................................... 110
List of Other Settings...................................................................................................................................... 118
4
Personal Settings........................................................................................................................................118
System Settings.......................................................................................................................................... 122
Maintenance..............................................................................................................................................135
Device Information.................................................................................................................................... 137
Others.........................................................................................................................................................139
6. Troubleshooting
Troubleshooting............................................................................................................................................. 141
Email Notification...................................................................................................................................... 141
Overview...........................................................................................................................................141
Error Classification.................................................................................................................................... 142
Error Codes................................................................................................................................................143
HDD Failure Prediction (HDD Self-Diagnosis Function).........................................................................159
RICOH e-Sharing Box Beeps/Lamps......................................................................................................160
LED Status Change during Startup of the RICOH e-Sharing Box..........................................................165
RICOH e-Sharing Box Symptoms and Actions.......................................................................................166
Error Codes (when Downloading from the Server)................................................................................ 170
When You Cannot Display the Web UI or Mount the e-Sharing Box as an SMB Folder.................. 178
7. Details Description
Overview........................................................................................................................................................ 179
Connection Layout.....................................................................................................................................179
Part Names and Functions........................................................................................................................180
Front................................................................................................................................................... 180
Mechanical Components..............................................................................................................................182
RAID Level of RICOH e-Sharing Box.......................................................................................................182
5
6
Overview
Machine Codes and Peripherals Configuration
Main machine
Item Machine code
RICOH e-Sharing Box D668
7
Specifications
General Specifications
No. Name No. Name
1 VGA port 6 Front USB port
LAN port (default: Obtain IP address Func. button

2 7
with DHCP)
3 LAN port (fixed IP address) 8 Power button/Status lamp
4 eSATA port 9 LAN lamp
5 Rear USB ports x 4 10 HDD1/HDD2 lamps
For part names and functions, see page 180 "Part Names and Functions".
Hardware Specifications
Item Specification Notes
Form of installation Stationary/stand-alone
CPU Intel Atom Processor D2701 2.13GHz
Main memory 4GB
8
Specifications
HDD 2TB x 2 RAID1 available as standard
Peripheral devices UPS, External HDD
Maximum number of
machines that can be 10
connected
• 10BaseT/ 100BaseTX/ 1000Base T x 2 ports

The lower LAN port is for maintenance use.
• Front: USB 2.0 port x 1

The front USB port is for connecting an external HDD.
• Rear: USB3.0 x 2/USB2.0 x2 ports
External interfaces The rear USB ports are for connecting a keyboard, a mouse, or a
UPS.
• eSATA x 1 port
The eSATA port on the rear is not supported.
• Analog RGB (VGA) x 1 port

The VGA port is for maintenance use.
Push and hold for 3 seconds for forced

Power switch Push-type
shutdown.
Security Kensington slot
Reset switch N/A -
Indicators HDD, Network -
EU/AP: 220-240V
50/60Hz 6A or less
Power source AC adapter DC12V 5A
NA: 110-120V 50/60Hz
11A or less
Power consumption 45W
Dimensions (W x D x
102×216×150mm Excluding protrusions
H)
Direction of installation Upright
9
Weight Approx. 5 kg Main machine only
Temperature: 0 to 40 C,
Operating environment No condensation
Humidity: 20 to 80%
Supported Devices
Item Specification
• Windows XP SP3 (32 bit)

• Windows Vista SP2 (32bit)
• Windows 7 SP1 (32bit/64bit)
• Windows 8 (32bit/64bit)
• Windows 8.1 (32bit/64bit)
Client computer • Windows Server 2003 (32bit)
• Windows Server 2008 (32bit)
• Windows Server 2008 R2 (64bit)
• Windows Server 2012 (64bit)
• Windows Server 2012 R2 (64bit)
• Mac OS X 10.8.2 and later
MFP • MFPs (2012 models or newer) with the browser function installed
(WVGA models only)
Printer
• MFPs with Smart Operation Panel installed
• Projectors that support RICOH e-Sharing Box
Projector For details about supported MFPs/printers/projectors, see the
manufacturer's web site.
Smartphone/tablet See page 14 "Smartphone/Tablet Support".
10
Specifications
Supported File Formats
File Viewing on smart devices Workflow (conversion

Type
extension iOS(iPad/iPhone) Android to PDF)
doc Yes Yes Yes
Word docx Yes Yes Yes
rtf Yes Yes Yes
xls Yes Yes Yes

Excel*1
xlsx Yes Yes Yes
ppt Yes Yes Yes

PowerPoint
pptx Yes Yes Yes
PDF pdf Yes Yes -
Text*2 txt Yes Yes Yes
jpg Yes *3 Yes *3 Yes
jpeg Yes *3 Yes *3 Yes
tif Yes Yes Yes

Image
tiff Yes Yes Yes
png Yes Yes Yes
bmp Yes Yes No
m4v Yes Yes No

Movie
mov Yes *4 Yes *4 No
*1 To print/view a file, configure page/ print settings in the application beforehand.

*2 Supported character codes: UTF8/Shift-JIS/EUC
*3 LossLess format is not supported.
*4 Sorenson format is not supported.
• Protected files (e.g. password-protected PDF files) cannot be viewed or converted.
• Annotations in a PDF file cannot be viewed.
• With certain file types, thumbnail creation and viewing are not available.
11
Supported Web Browsers
Browser Version
Internet Explorer Version 8/9/10/11
Chrome 32.0
Safari 6/7
Functions
Smart
Item Computer MFP Maximum file size
device
Viewing files (list) Yes Yes Yes 100MB
Viewing files (preview) Yes Yes Yes 100MB
Creating/deleting files Yes Yes No -
Changing files Yes No No -
Moving/renaming files Yes No No -
File arrangement (configuration) Yes Yes No 100MB
Workflow (configuration) Yes No No -
Workflow (execution) Yes Yes Yes 100MB
Upload from album No Yes No 10MB
Take a picture and upload No Yes No 500MB
Scan a document and upload No Yes 500MB
Print No Yes No 100MB
Projection No Yes No 100MB
System configuration Yes No No -
Personal configuration Yes No No -
User account registration Yes No No -
LDAP server function No No Yes -
12
Specifications
Port Numbers
Protocol Port number Usage Configuration
Can be configured from the

HTTP 80:TCP Access over the Web
Web UI.
HTTPS 443:TCP Access over the Web -
Name resolution (obtaining the IP

137:TCP/UDP Not configurable
address from a NetBIOS name)
Obtaining a list of network

138:UDP Not configurable
SMB computers
File sharing
455:TCP/UDP (used for direct hosting SMB Not configurable
service)

389:LDAP LDAP server
Web UI.
LDAP
636:LDAP SSL LDAP server
Web UI.
1900:UDP Automatic detection of the Can be configured from the

SSDP Web UI.
5000:TCP RICOH e-Sharing Box

Web UI.
SMTP 25/TCP Mail sending
SMTP over SSL is not
supported.
Setting the clock of the RICOH e- Can be configured from the

NTP 123/TCP
Sharing Box. Web UI.
Print settings
No. Item Values that can be set Default
1 Copies 1 to 999 1
2 Color On/Off On
3 Paper size Auto select/A3/A4/A5/A6/B4/B5 Auto select
13
No. Item Values that can be set Default
1 sided/2 sided: open to left/2 sided:

4 1sided/2sided print 1 sided
open to right/2 sided: open to top
Smartphone/Tablet Support
For connection from a smart device, a dedicated application "DocsConnect" must be installed on the
smart device. Smart devices supported by DocsConnect can connect to the RICOH e-Sharing Box.
DocsConnect Specifications
Specifications of the iOS application
Item Specification
Distribution Download from App Store
Application type Universal (can be installed on iPads and iPhones)
Price Free
• iOS Ver.6.1 or later

• iPhone4/iPhone4S/iPad2/iPad (3rd generation)/iPhone5/
Operability confirmed
iPad mini
models
Only devices with camera function are supported. Other models
either do not have camera function or has too low capacity.
Distributed areas Worldwide
14
Specifications
Item Specification
• English
From July 2014:
• French
• German
• Italian
Available languages • Dutch
• Swedish
• Spanish
The display changes according to the language configuration of the
iOS. If an unavailable language is selected, the application displays
English.
Specifications of the Android application
Item Specification
Distribution Download from Google Play
Price Free
Operability confirmed • Android 2.3.3 or later

models • Galaxy S2/Galaxy Note/ Nexus 7/ICONIA TAB A500
Distributed areas Worldwide
• English
From July 2014:
• French
• German
• Italian
Available languages • Dutch
• Swedish
• Spanish
The display changes according to the language configuration of the
Android OS. If an unavailable language is selected, the application
displays English.
15
Connection Specifications
Item Specification
Number of RICOH e-Sharing Boxes that can be registered in the

1
application
Number of users that can be registered in the application 1
16
2. Installation
Installation Procedure
Equipment Needed
Prepare the following items before installation.

• Notebook computer
Prepare a notebook computer with Windows XP or later and Internet Explorer 8 or 9 installed.
• LAN cable
Use the cable included in the machine. However, some computers cannot be connected with a
straight cable. Use a cross cable in such case.
• All versions of the firmware up to the latest version
Download them from the download site. If the firmware on the machine is old, you must install all
newer versions in chronological order.
Installation Flow Chart
No. Item Reference
Confirm the installation location is

1 page 19 "Installation Requirements"
adequate.
Configure various settings of the RICOH

2 page 25 "Initial Settings"
e-Sharing Box.
page 85 "Checking the Operation/

3 Check the operation and connection.
Connection"
4 Points to check after installation page 93 "Check after Setting Up"
17
2. Installation
18
Installation Requirements
Installation Requirements
Environment
Temperature Range: 0°C to 40°C (32°F to 104°F)

Humidity Range: 20% to 80% (No condensation)
Atmospheric condition: No corrosive gases
Do not install the machine in the following areas to avoid malfunction.
• Areas where the machine will be exposed to salt air or corrosive gases
• Areas where chemical reactions take place, such as a laboratory
• Areas subject to vibration or shock
• Areas exposed to direct sunlight
• Areas where temperature or humidity changes radically
• In the vicinity of devices that emit strong magnetism or radio wave, e.g. magnets, monitors,
speakers, TV sets or radios.
• Humid areas such as kitchens or bathrooms
• Areas subject to strong static electricity
• Inside or on top of materials that retain moisture or heat, e.g. carpets, sponges, cardboard boxes
or Styrofoam. (Storing the machine is possible.)
Power Requirements
• Connect to a power source that meets the following conditions: EU/AP: 220-240V 50/60Hz 6A
or less/NA: 110-120V 50/60Hz 11A or less.
• Use a power source with an independent circuit breaker if possible.
• When plugging in or off, always hold the plug, not the cord. Pulling the cord may damage it.
• Push in the power plug all the way.
• Avoid a loose power outlet which may cause bad connection. The power plug may heat up.
• Make sure that the wall outlet is near the main machine and easily accessible. Be sure that it can be
easily disconnected in case of an error.
• Do not connect any other devices to the same power source. Connecting many plugs to one outlet
may cause a fire or tripping of a breaker.
• Never put weight on or bend the power cord. The power cord may be damaged, leading to a fire
or a electric shock.
• Be sure to ground the machine.
19
2. Installation
Machine Space Requirements
Maintenance space is required.

• Secure maintenance space for the CE as shown below.
• If the machine is to be put on the floor, instruct the customer not to kick the machine.
• The machine is kept cool by means of the ventilation holes. Secure sufficient space around the
machine.
1. Back: 100 mm
2. Right: 50 mm
3. Front: 100 mm
4. Left: 50 mm
• Install the RICOH e-Sharing Box in an open space where the indicators and beeps can be
recognized.
20
Main Machine Installation

Accessory Check
RICOH e-Sharing Box
No. Item Q’ty
1 AC cord 1
2 AD adapter 1
3 Key 2
4 LAN cable (straight type) 2
5 Operating instructions 1
6 Setup guide 1
Installation Procedure
• Do not plug in the power cord before starting the following procedure.
1. Take out the RICOH e-Sharing Box [A] and accessories.
21
2. Installation
2. Connect the power cord to the RICOH e-Sharing Box.

To prevent the power cord from being disconnected as a result of sudden motion or impact, fasten
the cord with the provided clamp.
3. Connect the power cord to a wall outlet.

4. Connect one end of the LAN cable to the CE maintenance port [A] and the other end to a
notebook computer (peer-to-peer connection).
You can use the provided LAN cable (straight cable).
22
Upper port: For user (default: Obtain IP address with DHCP)

Lower port: For CE maintenance (Fixed IP address)
5. Turn on the RICOH e-Sharing Box.
When it starts up normally, it emits a sound twice. It takes about 3 to 4 minutes from power on to
the second time it emits sound.
First time: Single beep: Startup device detected (HDD)
Second time: Double beep: Windows OS and application startup
6. Perform the Initial Settings (see page 25 "Initial Settings").

7. Connect the LAN cable to the port for users and restart the machine.
23
2. Installation
8. Make sure that the host name which has been configured in General Settings in the Web
UI is displayed under “Network” on a computer connected to the customer's network.
(Example: Windows 7)
9. For operation check of the RICOH e-Sharing Box and troubleshooting when the icon is not
displayed, see page 85 "Checking Connection from a Client Computer".
24
Initial Settings
Initial Settings
Connection through the CE Maintenance Port
• As a client computer, Windows XP and later/Internet Explorer 8 and 9 are supported.
1. Connect one end of the LAN cable to the CE maintenance port [A] and the other end to a
notebook computer (peer-to-peer connection).
You can use the provided LAN cable (straight cable). However, peer-to-peer connection with a
straight cable is not available on some computers. Use a cross cable in such case.
25
2. Installation
2. Open the “Network Connections” window and click “Properties” of “Local Area
Connection”. (The illustration shows Windows 7 display)
26
Initial Settings
3. Click “Internet Protocol Version 4 (TCP/IPv4)”, and then click [Properties].
4. Set the segments of the RICOH e-Sharing Box and the notebook computer to the same
value, and then click [OK].
The IP address of the CE maintenance port of the RICOH e-Sharing Box is fixed to “192.168.0.4”.
Configure the IP address of the notebook computer to “192.168.0.xxx” (xxx must be other than
4). Enter “255.255.255.0” for Subnet Mask.
27
2. Installation
5. Start a Web browser and enter “http://192.168.0.4/” in the address bar. The Web UI of
the RICOH e-Sharing Box will be displayed.
• Start a Web browser after you hear a double beep (Windows OS and application startup). It
takes about 3 to 4 minutes from power on to the double beep.
Web UI
Web UI (Web User Interface) is a feature that allows you to check the status/settings and change
the settings of the RICOH e-Sharing Box on the network.
Protocol used: http (port 80: TCP) and https (port 443: TCP)
Supported Web browser: Internet Explorer 8/9.
Configuring the Administrator Account
The administrator account must be set up by the customer.
28
Initial Settings
Type User name/password Privileges
This account is only for machine administration and

admin (built-in admin (fixed)/6
therefore has limited privileges to Personal Settings in
administrator) characters or more
System Settings. User functions are not available.
Configurable/6
Administrator All Personal Settings plus System Settings
characters or more
1. When started up for the first time, the e-Sharing Box initial settings screen is displayed.
Ask the customer to configure “admin settings” (for the built-in administrator), “New
administrator account”, “Language settings”, and “Time zone settings”, and then click
[Next].
29
2. Installation
2. Confirm the settings on the confirmation screen, and then click [Set].
30
Initial Settings
3. Click [To Login Page].
• The administrator initial settings screen is also displayed after system initialization.
Login
1. Ask the customer to log in.

Either admin (built-in administrator) or an administrator account can be used.
31
2. Installation
• You will be logged out when disconnecting the connection or logging off from/shutting down/
restarting the computer.
• In the case of Explorer (Personal folder/Shared folder), you will be automatically logged out when
there is no communication for 1 minute. (Automatically logged in when communicating again.)
• If you make no communication for 10 minutes after logging in to the Web UI, you will be
automatically logged out. When you operate the Web UI after being logged out, the screen
changes to the session timeout screen.
Changing the Web UI display language
To change the WebUI display language, give the top priority to the target language in Internet Explorer.
Move the target language to the top of the list in “Internet Options” “General” “Languages”.
General Settings, Date/Time Settings, and Network Settings
1. Click “Show Setting Screen”.
32
Initial Settings
2. Configure the “General Settings”, “Date/Time Settings”, and “Network Settings” under
System Settings.
3. In “Network Settings”, configure the IP address and proxy server settings according to
the customer's network environment, and then click “Apply”.
• If a DHCP server is not used, check “Set manually” and enter the IP address.
• If a proxy server is used, configure the “Proxy settings”.
• When setting a fixed IP address under a DHCP environment, use an address outside the
allocation range of the DHCP server (which also works a router in many cases). Check the
setting of the DHCP server.
33
2. Installation
4. Select a time zone and click “Apply”.
34
Initial Settings
5. Set the time and click “Apply”. You can either enter the time in “Date/Time” or configure
the machine to synchronize with the time server in “Internet time”. The setting of the last
clicked “Apply” button takes effect.
6. In “General Settings”, enter the host name, workgroup name and DNS suffix according
to the customer's network environment, and then click “Apply”.
Update Settings
Check the firmware version and update it if it is old.
35
2. Installation
• Download all versions of the firmware from the firmware download site and save them on the
notebook computer beforehand.
• When applying multiple updates, you must apply them in chronological order starting from the
oldest one.
1. If you have changed items such as the host name in “General Settings” under “System
Settings”, the RICOH e-Sharing Box restarts and the Web UI times out. Log in again to the
Web UI.
If you have not changed the “General Settings”, start from Step 3.
2. Click “Show Setting Screen”.
3. Click “Update settings” under “Maintenance”.
36
Initial Settings
4. Check the current version.
5. If the current version is older than the one you downloaded from the download site,
upload all versions newer than the current one in chronological order.
6. Click “Apply Update Program” to start the update process.

When update is completed, the machine restarts.
7. Log in to Web UI again.
37
2. Installation
8. After completing applying all versions of the firmware, check if the “Current version” is
the latest version.
• If you intend to download the updater files from the firmware download site via the internet, first
connect your computer to the internet (through the customer's network environment for example).
• If the RICOH e-Sharing Box is connected to the internet, it checks once a day if a new update
program is available.
Backup/Restore Settings
• Make these settings only when an external HDD is installed. Backup/Restore cannot be done
without an external HDD.
38
Initial Settings
1. Click “Backup/Restore Settings”.
2. If you click “Execute Now”, backup will be made on the external HDD.
3. Check if the value of “Last executed:” has changed to the time Step 2 was done.
39
2. Installation
4. If operation check was successful, configure the Execution schedule. It can be set to Every
month, Every week, or Every day.
• If you select “Every Month” for “Interval:” and select “31” as the date in the Execution schedule,
backup will be executed on the last day of the month if the day is not available on that month
(February for example).
• If a user with administrator privilege requests shutdown or restart of the RICOH e-Sharing Box
during the backup process, it is prioritized over the backup process and backup stops.
• The content of a file cannot be guaranteed if it is updated after the backup process starts.
• The RICOH e-Sharing Box ignores a restart request received during the restoration process. It can
still be shut down by holding the power button pushed for 3 seconds. Data is not guaranteed in
such case.
• Restoration cannot be done if the firmware of the RICOH e-Sharing Box you are going to write
data onto is older than that of the RICOH e-Sharing Box from which the backup was made. Apply
the latest firmware to enable restoration.
• The configuration is to be made by the customer.

• The recommended interval is “Every day”.
The time it takes for backup/restoration

When backing up up to 2TB of data
When backing up for the first time, it should take up to about 24 hours.
From the second time on, only the difference in the data since the last backup is saved and
therefore the required time depends on the difference in the data.
When restoring up to 2TB of data
It should take up to about 24 hours.
After restoration, the system data is rebuilt. The process speed of the RICOH e-Sharing Box may be
slow for the next 12 hours or so.
40
Initial Settings
Settings for Smart Devices
For the following steps, it is required that the RICOH e-Sharing Box is connected to the customer's
network.
Configuring the Web Browser Settings
If the Personal Folder/Shared Folder buttons on the top screen after logging in to Web UI are
grayed out and cannot be clicked, make the following configuration.
When you log in as “admin”, “Register Device” is also grayed out.
1. Select “Tools” “Internet Options” on the browser.

2. Click the “Trusted sites” icon on the “Security” tab, and then click [Sites].
3. Add the IP address of the RICOH e-Sharing Box to the list of trusted sites.
4. Select “Custom level...” to change the security level.
5. Change the following settings.
• “Run ActiveX controls and plug-ins” “Enable”
• “Initialize and script ActiveX controls not marked as safe for scripting.” ” Enable”
6. Close the browser and start it again, and then display the login screen.
7. Enter the account information and log in.
If the security setting of the Internet Explorer is configured to "Prompt", the following dialog
appears when starting Explorer (Personal folder/Shared folder). Click [Yes]. If you select
"No" in this dialog, Explorer (Personal folder/Shared folder) cannot be started.
41
2. Installation
• The following procedure is required only if the customer connects to the RICOH e-Sharing Box from
a smart device through a 3G/4G network.
During this procedure, you will activate the application and configure the relay server. Afterwards, see
page 45 "Smart Device Registration" and register the RICOH e-Sharing Box on the smart device.
1. Connect the customer's LAN cable to the user port [A]. It must be connected to the internet
because access to an activation server is required.
2. Click [Application Management] under “System Settings”, and then click [Add New
Application].
42
Initial Settings
3. Select the application that the user has purchased, enter the product key purchased by
the customer, and then click [Add Application].
4. When the application is added successfully, Click [Smart Device Link Settings] under
‘System Settings’. Put a checkmark next to “Enabled” for “Relay function:”, click [Apply],
and then click [Execute Connection Test].
5. If the RICOH e-Sharing Box is used in an environment with a proxy server, configure the
proxy server in “Network Settings”. See page 32 "General Settings, Date/Time Settings,
and Network Settings".
Smart Device Security Settings
Specifying a passcode can restrict the access to the RICOH e-Sharing Box from smart devices using
DocsConnect. For this, customer can decrease the risk of information leakage and use the remote access
function safely.
43
2. Installation
1. On the Web UI, click [Smart Device Link Settings] under “System Settings”.
2. Configure the settings for smart device security, and then click [Apply].
44
Initial Settings
Item Description
Put a checkmark next to “Use passcode lock”.

If you put a check mark, the RICOH e-Sharing Box asks for the
Passcode lock passcode when the customer launches DocsConnect on a smart
device. The RICOH e-Sharing Box asks the customer to register the
passcode when the customer accesses the RICOH e-Sharing Box from
the smart device for the first time.
Digits of passcode Specifies the number of digits used in passcodes.
Specifies whether to lock the DocsConnect screen if it is not operated

Auto lock for a certain period of time. (Off/1 minute/5 minutes/10 minutes/20
minutes)
If you put a checkmark next to “Record file name”, the RICOH e-

Record of file Sharing Box records the file names which are accessed using
DocsConnect in the log file.
Smart Device Registration
Register smart devices on the e-Sharing Box.

To register a device, scan the “Connecting Code” displayed in the Web UI using DocsConnect.
• For connection through a 3G/4G network via a relay server, see page 41 "Settings for Smart
Devices" and make configurations.
1. Select “Register Device” on the operation selection screen displayed right after login to
the Web UI.
45
2. Installation
2. The Connecting Code (QR code) is displayed. Put a checkmark next to “Use relay
function” if the customer will be using Ricoh Cloud Relay Service CX.
3. Start DocsConnect on the smart device to be registered and touch [Menu].
46
Initial Settings
4. On the left pane that appears, touch the “Settings” (gear wheel) icon.
5. Select “Scan Connecting Code...” on the “Settings” screen.
47
2. Installation
6. Hold the smart device near the Web UI screen to put the “Connecting Code” displayed in
Step 2 inside the capturing frame. A checkmark as shown below indicates a successful
scan.
7. When connection is enabled, the IP address, user name and the Device ID of the RICOH
e-Sharing Box is obtained.
8. If connection from the smart device is always done through 3G/4G network via the relay
server, set “Always use a relay server” to “ON”.
48
Initial Settings
Fax Reception Settings
The user can save fax documents received by the MFP in the RICOH e-Sharing Box and view them.
Using the mail notification function, they can be viewed from outside the office using a smart device.
Log in as a user and make the following 3 settings from the top screen.
Example: Checking received fax documents
This section explains the configurations for checking the fax documents received by the MFP from
outside the office.
[1]: Received document

[2]: Automatic transfer
49
2. Installation
[3]: “Transferred Fax” folder

[4]: Automatic processing
[5]: Email notification (process completion mail)
[6]: Conversion to PDF
[7]: “Fax PDF” folder
When the MFP receives a fax document, it is forwarded to the "Transferred Fax" folder in the RICOH e-
Sharing Box.
When a file is put in the "Transferred Fax" folder, it is automatically converted to PDF and saved in the
“Fax PDF” folder. An e-mail is sent to abc@xyz.com to notify process completion.
If the user configures the smart device so that it receives the e-mail sent to abc@xyz.com outside the
office, the user can be notified when a fax document arrives. To view the contents of the fax document,
the user accesses the "Fax PDF" folder of the RICOH e-Sharing Box via the relay server.
If the RICOH e-Sharing Box can be accessed directly, the document can be opened by clicking the link
in the process completion mail.
Item Example
The folder to which the MFP forwards received fax

Transferred Fax
documents
The folder in which the converted files are saved Fax PDF
E-mail address to which the process completion mail is sent abc@xyz.com
Destination folder Received Fax
Email destination My address
Settings of the RICOH e-Sharing Box
1. Log in as the user who requires fax reception settings.
50
Initial Settings
2. Click [Open Personal Folder].
3. In "1.Files", create a new folder and name it "Fax PDF".
4. Click [Show Setting Screen].

5. Click [Set Destination Folder].
51
2. Installation
6. Click [Select Destination Folder].
7. Enter “Received Fax” in the “Specify destination folder name:” box. (1)
8. Select “Personal folder” in the “Folder type:” menu. (2)
9. Specify the path to “Fax PDF” in the “Folder path:” box. (3)
10. Click [Apply]. (4)
11. Return to the e-Sharing Box Easy Setup screen and click [Set Email Destination].
52
Initial Settings
12. Click [Create New Destination].
13. Enter “My address” in the “Specify email destination name:” box. (1)
14. Enter “abc@xyz.co.jp” in the “Specify email address” box. (2)
16. Return to the e-Sharing Box Easy Setup screen and click [Create Workflow].
53
2. Installation
17. Click [Create New Workflow].
18. Enter “Transferred Fax” in the “Specify workflow name:” box. (1)
19. Select “Receive fax and save” from the “Select process to execute in workflow:” menu.
(2)
20. Under “Specify folder to save processing result:”, select the “Received Fax” folder
created in Step 7, and then click [Add]. (3)
21. Under “Specify email destination for completion notification:”, select the address entered
in step 13, and then click [Add]. (4)
54
Initial Settings
55
2. Installation
23. When the workflow is set, the “Transferred Fax” folder is created under “3.Workflows”
in the Personal Folder.
MFP Configuration
Configure the MFP so that it forwards received fax documents to the RICOH e-Sharing Box.
Set the “Transferred Fax” folder under “3.Workflows” as the destination folder.
For details, see the Operating Instructions of the MFP.
Fax Transmission Settings
Documents being viewed can be sent as a fax document using a designated MFP. To use the fax
transmission function, an MFP with fax function is required.
1. Click [Fax Transmission Settings] under “MFP Link Settings”.
56
Initial Settings
2. Enter the IP address of the MFP that will be used for fax transmission.
3. Click [Execute Connection Test] to confirm that the connection to the IP address of the MFP
is working.
4. If user code authentication is set on the MFP, enter the user code.
57
2. Installation
5. Click [Apply] to save the settings.
Sending fax documents
This section explains how to send the document being viewed in DocsConnect as a fax document.
1. Using DocsConnect, open the file to send as a fax document.

2. Tap the arrow button ( ) or open the menu of options.
3. Tap [Transmit by Fax].
58
Initial Settings
4. Tap [Destination].
5. Specify the destination in the setting screen.

6. To select from the address book of the smart device, tap [Browse Address Book] and
select a destination.
7. To enter a fax number directly, tap [Fax Number] and enter a fax number directly.
8. To add a cover sheet to the file, select [Cover & Document].
9. Tap a cover format to select it.
10. Configure “Transmit to”, “Transmit from”, “Message”, and “Print Date”.
11. Tap [Send Result to] and enter an email address.
After fax transmission, a notification mail will be sent to the entered email address.
12. Tap [Transmit].
13. If you selected a destination from the address book, confirm the destination and tap
[Done].
14. If you entered the destination directly, enter it again as prompted, and then tap [Done].
A fax will be sent from the designated MFP.
59
2. Installation
Setting Up a Projector
• Ricoh network projectors are supported.

• The projector must be connected to the network.
Creating a QR code for projector recognition
1. Click [Generate Connecting Code].
2. Specify “Projector” for “Output device”.
3. For “Method to specify:”, select how to specify the projector.

When specifying by address, enter the IP address or host name of the projector.
When specifying by projector name, enter the device name set in the projector and the network
address in which the projector is located (the network address is the first three numbers of the IP
address, for example: 192.168.184).
60
Initial Settings
4. After specifying the projector, click [Generate Connecting Code].
A QR code will be displayed.

5. Click [Print...] to print the QR code.
If you put a checkmark next to "Print with projector information", information such as the IP address
or the projector name will be printed alongside the QR code.
6. Attach the printed QR code to the projector.

7. See page 89 "Checking Connection to a Projector" for connection test.
• You can also select a printer for "Output device" and print the document being viewed on the smart
device. See the Ricoh web site for supported printers.
Registering as My Projector
A projector registered as My Projector will appear in the My Projector area of the projector selection
screen. It enables you to easily select frequently used projectors.
61
2. Installation
1. Ask the customer to prepare a smart device with DocsConnect installed.

DocsConnect can be downloaded from App Store (for iOS devices) or Google Play (for Android
devices) free of charge.
2. Ask the customer to open a file using DocsConnect.
3. Tap the arrow button ( ).
4. Tap [Select Projector from List].
5. Tap the projector to register.

6. Tap [+] at the bottom right of the projector details screen.
7. Tap [OK].
8. Tap [Select Projector].
9. The projector is registered as My Projector.
Configuring the MFP Browser Option (MFPs with Standard Operation Panels)
• Be sure to use supported MFPs: 2012 models or newer with the browser function installed (WVGA
models only).
Extended JS Startup Check
• Extended JS is installed in the HDD. (It is installed in the HDD from an SD card.)
1. Press the [User Tools/Counter] key.

2. Press [Extended Feature Settings].
62
Initial Settings
3. Press [Extended Feature Settings] on the [Extended Feature Settings Menu] screen.
4. On the [Startup Settings] tab, confirm that “Extended JS” is “Starting Up”.
Browser Features

2. Press [Browser Features].
3. Press [Favorites Management].

• Confirm that “deviceBrowser” is displayed for “User Agent”.
• Press [JavaScript] and confirm that both JavaScript and Extended JavaScript are “Active”.
63
2. Installation
4. Press [New Program].
5. Enter an easily identifiable name for "Title" and enter the IP address of the RICOH e-
Sharing Box for "URL", and then press [OK].
6. See page 86 "Checking Connection from an MFP (Models with the Standard Operation
Panel)" for connection test.
Adding an icon to the Home screen
64
Initial Settings
2. Press [Edit Home].
3. Press [Add Icon].
4. Press the [URL] tab.
65
2. Installation
5. Select the icon of URL of the RICOH e-Sharing Box registered in the “Favorites
Management” screen in Browser Features.
6. Select where to place the icon, and then press [OK].
7. Press [Exit] 3 times.

8. Confirm that the icon of the RICOH e-Sharing Box has been added to the Home screen.
66
Initial Settings
Installing DocsConnect on the Smart Operation Panel
• To Access this machine from an MFP with the Smart Operation Panel, DocsConnect for the Smart
Operation Panel must be installed.
• Installation must be done via a server. Installation using an SD card is not supported.
• The network settings of the MFP with the Smart Operation Panel must be finished before installation.
Network Settings of an MFP with the Smart Operation Panel
1. In User Tools > System Settings > Interface Settings, configure the “Machine IPv4 Address/IPv4
Gateway Address/DNS Configuration”.
2. In Screen Features > Wireless & networks > Proxy Settings, configure the proxy server (only if it is
required in the customer's network environment).
Required Settings
Location Item
User Tools
Machine IPv4 Address/IPv4 Gateway Address/DNS Configuration
Screen Features
Proxy Settings (only if it is required in the customer's network environment)
3. Start the Web Browser on the operation panel and confirm that it can access the internet.
Preparation (connection test to the server)
1. Log in to the Operation Panel in SP mode.
2. Select [Applications] > [Install].
3. Press [Check Server Connect] and confirm that "Connect Server Succeeded! " is displayed.
• The server address is written in the firmware of the Smart Operation Panel.
• For connection with the server, the network settings of the MFP must be properly configured.
• If connection to the server fails, check the error code described in page 143 "Error Codes".
Installation
67
2. Installation
1. Log in to the Operation Panel in SP mode.

2. Select [Applications] > [Install].
3. Select [Install from Server].
4. Enter the product key (25 digits) and press [Execute].
• This application can be installed free of charge.

• Uppercase and lowercase letters must be differentiated.
• You can enable Caps Lock by touching the Shift key twice.
• Since the product key is long, it is recommended that you copy it before pressing [Execute].
(Press and hold the text filed to display the Select all/Copy/Paste menu. The popup can be
canceled with the [Return] key.)
• If installation fails, an error code is displayed. See page 143 "Error Codes" in
Troubleshooting to identify the cause.
5. Applications associated with the product key are displayed. Check the application you want to
install, and then press [Install]. For this application, check "DocsConnect" and install it.
6. If the screen indicates that installation was successful, press [Panel restart].
7. After restart, press [ ] to display the list of applications.
68
Initial Settings
8. Press and hold the DocsConnect icon and create a shortcut on the Home screen.
Email Sending Settings
Overview
Register a mail server to use the mail notification function.

Notification mails are sent in the following cases:
• When a process in a workflow is successfully completed: A notification mail is sent to the
destination specified by the user.
• When an error occurs, e.g. because the RICOH e-Sharing Box is malfunctioning (see page 141
"Troubleshooting"): A notification mail is sent to the administrator.
• When the backup process is completed: A notification mail is sent to the administrator.
Setting procedure
Configure Email Sending Settings, email authentication, email address of admin (built-in administrator),
and destination.
1. Ask the customer to log in as admin (built-in administrator).

It is required that the admin (built-in administrator) account is used.
69
2. Installation
3. Click [Email Sending Settings] under “System Settings”.
4. Configure the “Email server”, “Port number”, and “Email send. auth.” according to the
customer’s environment. (1)
• Sending emails may be denied if the domain of the sender address does not match the SMTP
server, depending on the specifications and settings of the SMTP server. This causes failure of
email notification. When using an SMTP server specified by the Internet Service Provider (ISP),
it is recommended that you register an email address provided by the ISP.
• The RICOH e-Sharing Box uses the email address configured in user information as the sender
(From) of the completion notification of a workflow. If an email address other than one
provided by the ISP, such as one provided by the carrier of the smart device, email
notification may not be sent, as described above. See User Information (page 118 "Personal
Settings") and User Management (page 122 "System Settings").
• The RICOH e-Sharing Box does not support SMTP over SSL. SMTP servers provided by
services that require SMTP over SSL, such as the iCloud service and Gmail service, cannot be
specified as the “Email server”.
70
Initial Settings
5. Click “Test Settings...” to check the connection with the email server. (2)
This test does not actually send an email. It only checks if connection can be established.
Authentication is not tested. If POP before SMTP is specified, connection with the POP server is also
tested.
6. Click [Apply] to apply the settings. (3)
7. Click [Email Account] under “Personal Settings”.
8. If email sending authentication is specified, enter the User ID and Password for the
authentication. (1)
9. Click [Test Settings...] to check the connection with the email server. (2)
71
2. Installation
10. Click [Apply] to apply the settings. (3)
11. Click [User information] under “Personal Settings”.
12. Enter the email address of admin (built-in administrator), and then click [Apply].
72
Initial Settings
13. Click [User Management] under “System Settings”.
14. In this screen, you can check the destinations of notification emails that have been input
by the user (at installation, there will probably be nothing here to check). Notification
emails are sent to users with administrator authorities. When adding to or removing from
the destinations, click [Edit] and change the user’s authority.
73
2. Installation
Settings for Sharing External NAS Devices
Using DocsConnect, you can view, print, project or transmit data saved in specified folders on
commercially available network attached storage (NAS) devices.
The data will be accessible from the RICOH e-Sharing Box without being copied onto the HDD of the
RICOH e-Sharing Box.
• The maximum number of folders that can be registered is 4.
1. On the Web UI, click [Network Share Connection] under “System Settings”.
2. Click [Create New Network Share Connection].
3. Input the required information.

Input the information of the NAS device you want to share, and then click [Apply]. All items are
required.
74
Initial Settings
Item Description
Share Name* Give a name for the connection.
Network path* Specify the network path of the NAS device.
Account* Enter the account used for accessing the specified network path.
Password* Enter the password used for accessing the specified network path.
4. When the NAS device is recognized, it appears in the list as shown below. The folder can
be accessed using this Share Name.
Folder structure
Folders of NAS devices are created under the “4.NAS” folder. This folder appears only when you
access the RICOH e-Sharing Box using a smart device or an MFP.
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2. Installation
@Remote Settings
Overview
The following services are provided through the @Remote function.

• Auto Call when an HDD has crashed or an HDD error is detected (SC)
• Manual Call (MC)
Auto Call when an HDD has crashed or an HDD error is detected (SC)
Makes a call to the call center when an HDD has crashed or an error is detected by the self-
diagnosis function of the HDD. Conditions for detection are the same as S09-8401 and S09-8402
in page 143 "Error Codes". When this call is made, replace the HDD.
No
SC code Item Timing of the call Description
.
A call is made when an error

is detected by the self-
1 S09-8401 HDD error detection When detected
diagnosis function of the
HDD.
A call is made when a critical

error is detected by the self-
2 S09-8402 HDD crash detection When detected
diagnosis function of the
HDD.
Manual Call
You can make a call to the call center manually from the Web UI.
No
Item Description
.
When you visit the customer site because an @Remote call was made,
CE operation
1 make a call to the call center when starting and ending operation. This
start/end
prevents duplication of CE assignment.
After @Remote installation, make a test call to check the communication

2 Test call
with the call center.
76
Initial Settings
Setting procedure
1. Access the Web UI maintenance by entering “http://(IP address of the RICOH e-Sharing
Box)/maintenance/” in the address bar of the Web browser.
2. Log in using the following user ID and password.
User ID: MaintenanceMode
Password: MKpWO7=G
3. When you are logged in, [Control Number] and [@Remote Settings] are displayed.
4. Click [Control Number].

5. Confirm that the control number is the same as the one on the control number sheet
attached to the machine, and then click [Apply].
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2. Installation
6. When registration is completed, "The setting process was successful." is displayed.
7. Click [@Remote Settings].
8. Click [@Remote Settings], confirm that the control number you confirmed in step 5 is
specified, and then click [Register].
78
Initial Settings
9. Enter the request number, and then click [Inquire].
10. Click [OK] on the confirmation screen. If inquiry was successful, “The request number
inquiry was successful” is displayed. Click [Register].
11. Click [OK] on the confirmation screen. If @Remote settings are completed, “Registration of
the @Remote settings was successful” is displayed.
12. Make a test call.

1. Click [@Remote Settings].
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2. Installation
2. Click [Manual Call].
3. Select [Test call] for "Manual call type", and then click [Call].
4. Click [OK] on the confirmation screen. If the test call was successful, "A test call was
successful." is displayed.
80
Initial Settings
Printing a List of Settings
When Initial Settings are complete, view and print the list of settings and system information to confirm
that the machine has been correctly configured.
This function can also be used in the following cases:
• To confirm various settings during installation
• To print the list and hand it to the customer after installation
• To obtain configuration information in the case of machine trouble
1. Access the Web UI maintenance by entering “http://(IP address of the RICOH e-Sharing
Box)/maintenance/” in the address bar of the Web browser.
2. Log in using the following user ID and password.
User ID: MaintenanceMode
Password: MKpWO7=G
3. When you are logged in, the following items are displayed as the submenu of [Setting
Items List].
If you click an item, its settings are shown on the right. Confirm the settings.
• Initial Settings
81
2. Installation
• System Settings
• Maintenance
82
Initial Settings
• Device Information
See page 109 "List of Maintenance Page Settings" to check which settings can be viewed.
4. To print or save the list, click [List of Main Setting].
5. Click [File] [Save as...] to open the dialog box for saving Web pages.
6. Confirm the saving location and the file name.
83
2. Installation
7. For “Save as type:”, select [Web Archive, single file (*.mht)].

8. Click [Save].
9. Print the page.
Hand it to the customer as the setting information at the point of delivery.
• In the case of machine trouble, obtain the file in addition to the log files.
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Checking the Operation/Connection

Checking Connection from a Client Computer
• As a client computer, Windows XP and later/Internet Explorer 8 and 9 are supported.
1. Under “Network”, double-click the icon of the RICOH e-Sharing Box and confirm that the
Web UI starts.
It may take up to 30 minutes until it starts.
Depending on the configuration of the client computer, the icon may not be displayed under “Network”.
If it is not displayed, check if the computer is configured as follows.
Operating
No. system of the Configuration
client computer
UPnP User Interface must be installed in the following procedure.

1. Click [Network Connections] on the Control Panel.
2. Click [Advanced], and then [Optional Networking Components].
1 Windows XP 3. On the “Optional Networking Components Wizard” screen, click
[Network Services], and then [Details].
4. Put a checkmark next to “UPnP User Interface”, and then click [OK].
5. Click [Next] to install UPnP User Interface.
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2. Installation
Operating
No. system of the Configuration
client computer
1. Click [Network and Sharing Center] on the Control Panel.

2 Windows Vista 2. Make sure that “Network Discovery” is “On” in “Sharing and
Discovery”.
1. Click “View network status and tasks” on the Control Panel.

3 Windows 7 2. Click [Change advanced sharing settings].
Make sure that “Turn on network discovery” is selected.
With Windows XP / Vista, UPnP User Interface for Internet Explorer 8 can be downloaded through
Windows Update. It is preinstalled with Windows 7.
Checking Connection from a Smart Device
Check if you can connect to the RICOH e-Sharing Box from a device registered in page 45 "Smart
Device Registration" through 3G/4G network.
1. If the smart device is connected to a Wi-Fi network, disconnect it.

2. Start DocsConnect and check if files and folders can be viewed.
• The number of smart devices that can be registered to the RICOH e-Sharing Box is 50. If 50
devices are already registered, no more devices can be newly registered.
• If the registration of a smart device expires, the device can no longer be connected to the RICOH
e-Sharing Box.
• Registration of a smart device expires after 1 month since the last connection. The device has to be
registered again.
Checking Connection from an MFP (Models with the Standard Operation

Panel)
• Be sure to use supported MFPs: 2012 models or newer with the browser function installed (WVGA
models only).
86
1. Start the Web Browser and press [Favorites].
2. Select the URL of the RICOH e-Sharing Box registered in Favorites.
3. The following screen appears.
4. Log in to the RICOH e-Sharing Box as a registered user. (Ask the customer to do this.)
5. Press [Personal Folder] or [Shared Folder] and check that the folder can be viewed.
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2. Installation
• Add the icon of the URL of the RICOH e-Sharing Box to the Home screen if necessary (see
page 64 "Adding an icon to the Home screen").
• The Home screen can also be edited using Web Image Monitor.
• If you change the value of SP5-747-205 to “2”, the confirmation dialog that appears each time
you move between pages will no longer appear.
Checking Connection from an MFP (Models with the Smart Operation Panel)
1. Tap “DocsConnect” on the Home screen.
88
2. When the e-Sharing Box address configuration screen appears, enter the IP address of
the RICOH e-Sharing Box, and then tap [Connect].
3. The top screen of RICOH e-Sharing Box appears.
4. Press [Personal Folder] or [Shared Folder] and check that the folder can be viewed.
Checking Connection to a Projector
Check if a file being viewed in DocsConnect can be projected by a projector.
• The projector must be connected to a local area network that allows communication with the smart
device.
1. Ask the customer to prepare a smart device with DocsConnect installed.

DocsConnect can be downloaded from App Store (for iOS devices) or Google Play (for Android
devices) free of charge.
2. Ask the customer to open a file using DocsConnect.
3. Tap the arrow button ( ).
89
2. Installation
4. Tap [Specify Projector by Connecting Code].
The QR code reader starts.

5. Scan the QR code attached to the projector (which has been printed in page 60 "Setting
Up a Projector") using DocsConnect. Hold the smart device near the Web UI screen to put
the “Connecting Code” inside the capturing frame. A checkmark as shown below
indicates a successful scan.
• If it is hard to scan the QR code, advise the customer to enlarge the QR code when printing it.
(The screen samples are of an iPad.)
6. Confirm that the scan is completed successfully. When the scan is completed, the smart
device connects to the projector and sends the file being viewed. The file is projected.
90
• When you turn the page of a document with multiple pages, the projected image also changes to a
different page. When you pinch the image to reduce or enlarge it, however, the projected image
does not change.
Connection with an Interactive Whiteboard
Overview
By scanning a QR code displayed on the Interactive Whiteboard, the user can display data saved in the
RICOH e-Sharing Box on the Interactive Whiteboard and save the contents displayed on the Interactive
Whiteboard onto the RICOH e-Sharing Box. (It is required that both devices are connected to a
network.)
Supported version
The firmware version of the Interactive Whiteboard must be 1.3.20.0 or later.
Explanation to the customer
When the customer has already been using the Interactive Whiteboard when you install the RICOH e-
Sharing Box, explain the following operation procedure to the customer. (Verbal instruction only, if the
Interactive Whiteboard is in use)
Conditions
The customer must make sure that the Interactive Whiteboard meets the following conditions:
• The firmware version is 1.3.20.0 or later.
• It is connected to the network.
• The main operation panel is displayed.
Procedure
Saving the contents displayed on the Interactive Whiteboard onto the RICOH e-Sharing Box
1. In DocsConnect, tap [Upload]

2. Specify the folder in which you want to save the data.
3. Tap [Specify IWB by Connecting Code].
The QR code reader is displayed.
91
2. Installation
4. On the Interactive Whiteboard, touch the File icon of the main operation panel.
5. Touch [Use Connecting Code].
A QR code is displayed.
6. In DocsConnect, scan the QR code displayed on the Interactive Whiteboard.
The contents displayed on the Interactive Whiteboard are saved on RICOH e-Sharing Box.
7. On the Interactive Whiteboard, touch the [Close] button of the Connecting Code
screen.
Displaying data saved on the RICOH e-Sharing Box on the Interactive Whiteboard
1. In DocsConnect, display the file saved on the RICOH e-Sharing Box that you want to
display on the Interactive Whiteboard.
2. Tap the arrow button ( ) or [Project].
3. Tap [Specify IWB by Connecting Code].
The QR code reader is displayed.
4. On the Interactive Whiteboard, touch the File icon of the main operation panel.
5. Touch [Use Connecting Code].
A QR code is displayed.
6. In DocsConnect, scan the QR code displayed on the Interactive Whiteboard.
7. The file displayed on the smart device is displayed on the Interactive Whiteboard.
92
Check after Setting Up
Check after Setting Up

Safety Check
After the main machine installation or machine transportation, check the following lists to ensure there is
no basic quality problem. If you find any problem that can be solved within a day, do the appropriate
measures after obtaining the customer’s permission. If the problem cannot be handled within a day,
arrange a schedule with the customer to fix it, or ask the customer to fix it.
Result
Category No. Points to be checked
OK
1 Is there no vibration during machine operation?

Vibration
2 Is the installation site free from strong vibration?
3 Is the socket used for the copier only? Not multi-tapped?
4 Is the capacity of the socket enough?
5 Is the plug connected firmly?
6 Plug/socket: Is there no dust in the hole?
7 Is the machine located near a wall socket?

Power
Supply 8 Does the power cord have no deformation?
Is the power cord routed safely to prevent people from tripping

9
over it?
Voltage: Is the voltage value within the regular value? No

10
flickering when turn the power on?
11 (Where applicable) Is the ground connected?
93
2. Installation
Result
Category No. Points to be checked
OK
12 Is there no humidifier, heater or stove near the machine?
13 Is there an excessively low or high temperature or humidity?
14 Is the machine installed away from direct sunlight or rain?
15 Is there no TV or radio around the machine?

Installation
Site Is the machine installed in a place which is free from excessive
16
dust?
Does the edge of the machine, such as the handles or wings, fit
17
inside of the installation space without blocking the pathway?
18 Is the machine visible from the administrator?
19 Is the site well-ventilated?

Odor Does the direction of the exhaust face toward where no one is
20
always there?
94
Inspection Items
This machine has no inspection items.
95
96
Before You Begin
• Be sure to turn off the machine and disconnect the power plug from the wall outlet when
disassembling the machine or replacing parts. Failure to do so may lead to electric shock or
malfunction.
Service Parts List
Name Required for Reference
CONTROL SECTION:LYNX-V1 Main machine and HDD page 103 "Main Unit (RICOH
replacement e-Sharing Box)"
MAIN:LYNX-V1 Main machine replacement page 103 "Main Unit (RICOH

e-Sharing Box)"
HDD:LYNX-V1 Single HDD replacement page 100 "HDD"
ADAPTER AC adapter replacement page 107 "AC Adapter"
Shutdown Procedure
• Shutdown using the power button on the machine should only be done when shutdown from the
Web UI does not work.
• Both shutdown from the Web UI and shutdown using the power button on the machine may take up
to about 3 minutes.
• If you hold the power button of the RICOH e-Sharing Box pushed for 3 seconds or more, you can
force a shutdown.
Shutdown procedure from the Web UI (regular procedure)
1. Log in from the Web UI.
97
3. Click [Shutdown/Restart] under “Maintenance”.
4. Click [Shutdown e-Sharing Box].
98
Before You Begin
5. Click OK. When shutdown is completed successfully, the message “The setting process
was successful.” appears.
6. Before you begin disassembling the machine/replacing parts, confirm that the RICOH e-
Sharing Box has turned off by checking that the machine LEDs are unlit and the fan has
stopped.
Shutdown procedure using the power button on the machine (only when you cannot
shutdown from the Web UI)
1. Push the power button [A] on the machine.
2. Before you begin disassembling the machine/replacing parts, confirm that the RICOH e-
Sharing Box has turned off by checking that the machine LEDs are unlit and the fan has
stopped.
99
HDD
malfunction.
• This machine does not support hot-swapping. (Hot swapping means replacing parts and/or cables
with the computer powered on.
HDD
• Borrow the key for the HDD cartridge from the customer beforehand.
• When turning off the RICOH e-Sharing Box, do not keep the power button pushed for a long time.
If the power button is kept pushed for 3 seconds or longer, a forced shutdown starts.
• The replacement procedures for HDD1 and HDD2 are the same. This section shows HDD1 (left) as
an example.
1. Shut down the RICOH e-Sharing Box (see page 97 "Shutdown Procedure").
2. Disconnect any peripheral devices connected to the RICOH e-Sharing Box.
3. Unlock the HDD using the key.
100
HDD
4. Pull out the HDD with the cartridge [A].
5. Remove the HDD [A] from the cartridge [B]. ( x 4)
6. Attach a new HDD to the cartridge. ( x 4)

7. Push in the HDD into the RICOH e-Sharing Box all the way in, and then lock it with the
key.
8. Plug in the power cord and turn the power on.
101
9. The HDD duplication process starts. The Status LED lights green and the HDD LED flashes
green. The machine can be used before duplication is complete.
• Inform the customer that the machine can be used before duplication is complete. Normally, the
duplication process takes about 3 to 4 hours. It may take longer depending on the usage.
Checking the HDD Status from the Web UI
1. Ask the customer to log in from the Web UI.

3. Click [System Information] under [Device Information].
4. “Copying” is displayed for “HDD Hardware Report”.
102
Main Unit (RICOH e-Sharing Box)

Use the procedure to replace the Main Unit in the following cases:
• When both HDDs are broken.
• When the Main Unit is broken.
malfunction.
3. Remove the protective sheet [A] from the old RICOH e-Sharing Box and pull out the serial
number decal [B] from the holder.
103
4. Insert the serial number decal into the holder of the new RICOH e-Sharing Box and attach
the protective sheet.
5. Replace the RICOH e-Sharing Box. (see page 21 "Main Machine Installation")
6. Move the clamp for fastening the power cord from the old machine to the new machine.
7. If you are replacing the entire system including the HDDs, refer to the customer’s setting
report and execute the Initial Settings. (see page 25 "Initial Settings")
(This is to be done when both HDDs are broken. The system is restored to the state of a newly
installed system.)
Activation
• For customers using the relay server, complete the activation process to allow continued use of the
relay server.
1. Connect the customer's LAN cable to the user port [A]. It must be connected to the internet
because access to an activation server is required.
104
2. Click [Application Management] under "System Settings", and then click [Add New
Application].
3. Select the application, enter a new product key, and then click [Add Application].
Enter a product key prepared for the new RICOH e-Sharing Box.
Restoration from an External HDD
If an external HDD is used, restore data from the external HDD.
• Operation for restoration must be done by the customer.
1. Have the customer click [Backup/Restore Settings] under “Maintenance”.
2. Explain to the customer what “Restore from:” “Execute:” “Check:” mean and confirm that
they are understood.
105
3. If they have understood, ask the customer to put a checkmark next to “I agree to the
deletion of all data and settings”.
4. Have the customer click [Restore].
• The RICOH e-Sharing Box ignores a restart request during restoration. It can still be shut down by
holding the power button pushed for 3 seconds. Data is not guaranteed in such case.
• Restoration cannot be done if the firmware of the RICOH e-Sharing Box you are going to write
data onto is older than that of the RICOH e-Sharing Box from which the backup was made. Apply
the latest firmware to enable restoration.
The Time It Takes for Restoration
When restoring up to 2TB of data, it should take up to about 24 hours.

After restoration, the system data is rebuilt. The process speed of the RICOH e-Sharing Box may be slow
for the next 12 hours or so.
106
AC Adapter
AC Adapter
malfunction.
3. Replace the AC adapter (see page 21 "Main Machine Installation").
107
108
List of Maintenance Page Settings

Control Number
Control Number Settings
Item Value Default
NA: D668-01
Machine Code (Read only) EU: D668-02
AP: D668-03
Control number 11 letters E99
Checksum 3 digits (blank)
Apply (Apply) button (Execute)
@Remote Settings
@Remote Settings
Item Value Default
Control number (Read only) E99
Current status (Read only) Not Registered
Registration (Register) button (Execute)
Manual Call (Manual Call) button (Execute)
Immediate polling (Immediate Polling) button (Execute)
Initialization of settings (Initialize Settings) button (Execute)
Request Number Inquiry
109
Item Value Default
Request number 0 to 9, A to F: 10 digits (blank)
Inquire (Inquire) button (Execute)
Result of Request Number Inquiry
Item Value Default
Request number (Read only) (blank)
Location Displayable characters, 0 to 100 letters (blank)
Characters allowed for email addresses, 7 to

Administrator's email address 128 letters (blank)
"@" and "." must be included.
Register (Register) button (Execute)
Manual Call
Item Value Default
Start of service work

Start of service
Manual call type End of service work
work
Test call
Call (Call) button (Execute)
Setting Items List
The current settings are displayed.

Initial Settings
110
Item
Address setting
IP address
IPv4 Subnet mask
settings Default gateway
Preferrd. DNS server
Network Settings Preferrd. DNS server
Use proxy
Server address
Proxy settings Port number
User name
Password
Date
Date/Time
Time
Date/Time Settings
Synchronization
Internet time
Time server
Host name
General Settings Computer name Workgroup name
DNS suffix
Backup/Restore Last executed

Backup settings
Settings Interval
Update settings Execute Update Current version
Smart Device Link Relay Function

Relay Function
Settings Settings
Anti-virus
Anti-virus Settings Check Status
Settings
111
Item
Application Name
Application Version
Management Status
Expiration Date
System Settings
Item
Host name
Computer name Workgroup name
DNS suffix
General Settings Auto restart
Restart time
Power options
Day of the week to force
restart
Date
Date/Time
Time
Date/Time Settings
Synchronization
Internet time
Time server
112
Item
Address setting
IP address
Subnet mask
IPv4 settings
Default gateway
Preferrd. DNS server
Network Settings Alternat. DNS server
Use proxy
Server address
Proxy settings Port number
User name
Password
Email server
Email Sending Email Sending Port number

Settings settings Email send. auth.
POP server
Relay Function e-Sharing Box unique ID

settings Relay function
Smart Device Link
Settings Apps link
DocsConnect
Settings Auto. empty bin
113
Item
Auto. detection
Security settings Limit user registrn.
Force SSL conct.
ISO country code
State
Security Settings City
X.509 server Organization

certificate Department/Section
Server name
Email address
Expiration date
Anti-virus Settings Anti-virus Settings Check status
LDAP server
LDAP Settings LDAP Settings
Base dom. name
Color/Black & White
1sided/2sided print
Print Settings
Paper size
User code
Fax type
MFP Link Settings
IP address of MFP
Fax Transmission User code

Settings Receive Folder
Cloud account
Password
114
Item
Application name
Application Version
Management Status
Expiration Date
Share Name
Network Share Network path

Connection
Management Account
Password
Maintenance
Item
Last executed
Backup/Restore Backup settings
Interval
Settings
Restore Restore from
Auto. download
Update settings
Auto. apply
Update Settings Current version
Execute Update Update program version
Date last checked
Device Information
115
Item
Model Name
Unique Device
Control Number
Information
MAC Address
@Remote Status Operating Status
Base Version
Version Information
Update Program Version
Total Capacity
HDD Usage Used Space
Free Space
System Information
RAID Status
HDD Hardware
HDD 1 Status
Report
HDD 2 Status
System
System Temperature HDD 1
HDD 2
Jobs Waiting
Performance
Registered Users
Information
Total Files
List of Main Setting Values
116
Item
General Settings
Date/Time Settings
Network Settings
Smart Device Link Settings
Security Settings
System Settings
Anti-virus Settings
LDAP Settings
Print Settings
Fax Transmission Settings
Application Management
Network Share Connection Management
Maintenance
Update Settings
Unique Device Information
@Remote Status
Version Information
Device Information
HDD Usage
(System Information)
HDD Hardware Report
System Temperature
Performance Information
117
List of Other Settings

Personal Settings
User Information
Item Value Default
User ID* Characters allowed for host names (blank)
Characters allowed for passwords, 6 to 64

Password* (blank)
letters

Re-enter password* (blank)
letters
User name Displayable characters, 0 to 64 letters (blank)

Email address 128 letters (blank)
• Regular users
Authority Regular users
• Admin.
* : Required
Notes about email addresses
Sending emails may be denied if the domain of the sender address does not match the SMTP
server, depending on the specifications and settings of the SMTP server. This causes failure of email
notification. When using an SMTP server specified by the Internet Service Provider (ISP), it is
recommended that you register an email address provided by the ISP.
The RICOH e-Sharing Box uses the email address configured in user information as the sender
(From) of the completion notification of a workflow. If an email address other than one provided by
the ISP, such as one provided by the carrier of the smart device, is specified, email notification may
not be sent, as described above.
Email Account
Item Value Default

User ID (blank)
256 letters
118
Item Value Default

Password (blank)
letters
Test Settings (Execute) -
Personal Workflow
119
Item Value Default
Characters that can be used for a

Specify workflow name* (blank)
Windows file path, 1 to 32 letters
• Convert file and save

Select process to execute Convert file and
• Receive fax and save
in workflow save
• Save file without conversion
• PDF
• Small size PDF
• JPEG for projection
File format convert to PDF
• Document (*.docx)*1
• Spreadsheet (*.xlsx)*1
• Presentation (*.pptx)*1
Fol
der • Personal folder
Workflow Personal folder
settings typ • Shared folder
e
Specif
y Fol
folder der Characters that can be used for a
(blank)
newly pat Windows file path, 0 to 180 letters
Specify
h
folder to
save Bro
(Browse) key -
processin wse
g result*
• Show any destination
• Show destinations I registered
Select from Show any
registered • Show shared destination destination
destination • Show destinations published by
folders other users
list (blank)
120
Item Value Default
Specify Characters allowed for email

email addresses, 7 to 128 letters (blank)
address
Specify newly "@" and "." must be included.
email
destinatio • Show any destinations
Workflow n for • Show e-Sharing Box users
settings completio Select from • Show destinations I registered Show any
n registered
• Show shared destinations destinations
notificatio email
n destinations • Show destinations published by
other users
list (blank)
* : Required
*1 The File Format Conversion kit (optional) is required.
Destination Settings
Item Value Default
Specify email Displayable characters, 1 to 32

(blank)
destination name* letters
Characters allowed for email

Specify email addresses, 7 to 128 letters
Email Destination (blank)
address*
Publish this folder

(Publish) checkbox Unchecked
destination
121
Item Value Default
Specify destination Displayable characters, 1 to 32

(blank)
folder name* letters
Folde • Personal folder

Personal folder
r type • Shared folder
Destination Specify Folde

Folder folder r (blank)
path*
Brows
(Browse) key -
e
Publish this folder

destination
* : Required
System Settings
General Settings
Item Value Default
Characters allowed for host names,

Host name* RESB-XXX
1 to 15 letters
Characters allowed for workgroups,

Workgroup name* WORKGROUP
1 to 15 letters
Computer name
Characters allowed for domain
names, 0 to 63 letters without
DNS suffix (blank)
periods. Max. 255 letters by
delimiting with periods.
Auto restart (Enable auto restart) checkbox Checked
Restart time 00:00 to 23:59 3:00

Power options
Sunday, Monday, Tuesday,
Day of the week to
Wednesday, Thursday, Friday, Sunday
force restart
Saturday
122
* : Required
Language Settings
Item Value Default
System language • English (The value

specified in Initial
• Japanese Settings)
OCR language • English

English
• Japanese
Date/Time Settings
Item Value Default
Date 1/1/2012 to 12/31/2029 Current date

Date/Time
Time 0:00:00 to 23:59:59 Current time
(UTC -12:00) International Date

Line West
(UTC -11:00) Coordinated
Universal Time-11
(UTC -10:00) Hawaii
(UTC -09:00) Alaska
(UTC -08:00) Baja California
(UTC -08:00) Pacific Time (US
Time zone
Time zone Canada) -
settings
(UTC -07:00) Arizona
(UTC -07:00) Chihuahua, La Paz,
Mazatlan
(UTC -07:00) Mountain Time (US
and Canada)
(UTC -06:00) Central America
(UTC -06:00) Central Time (US
Canada)
123
Item Value Default
(UTC -06:00) Guadalajara, Mexico

City, Monterrey
(UTC -06:00) Saskatchewan
(UTC -05:00) Bogota, Lima, Quito
(UTC -05:00) Eastern Time (US
Canada)
(UTC -05:00) Indiana (East)
Time zone
Time zone (UTC -04:30) Caracas
settings
(UTC -04:00) Asuncion
(UTC -04:00) Atlantic Time
(Canada)
(UTC -04:00) Cuiaba
(UTC -04:00) Georgetown, La Paz,
Manaus, San Juan
(UTC -04:00) Santiago
(UTC -03:30) Newfoundland

(UTC -03:00) Brasilia
(UTC -03:00) Buenos Aires
(UTC -03:00) Cayenne, Fortaleza
(UTC -03:00) Greenland
(UTC -03:00) Montevideo
(UTC -03:00) Salvador
Time zone
Time zone (UTC -02:00) Coordinated
settings
Universal Time-02
(UTC -01:00) Azores
(UTC -01:00) Cape Verde Is.
(UTC) Casablanca
(UTC) Coordinated Universal Time
(UTC) Dublin, Edinburgh, Lisbon,
London
124
Item Value Default
(UTC) Monrovia, Reykjavik

(UTC +01:00) Amsterdam, Berlin,
Bern, Rome, Stockholm, Vienna
(UTC +01:00) Belgrade, Bratislava,
Budapest, Ljubljana, Prague
Time zone (UTC +01:00) Brussels,
Time zone Copenhagen, Madrid, Paris
settings
(UTC +01:00) Sarajevo, Skopje,
Warsaw, Zagreb
(UTC +01:00) West Central Africa
(UTC +01:00) Windhoek
(UTC +02:00) Athens, Bucharest
(UTC +02:00) Beirut

(UTC +02:00) Cairo
(UTC +02:00) Damascus
(UTC +02:00) Eastern Europe
(UTC +02:00) Harare, Pretoria
(UTC +02:00) Helsinki, Kyiv, Riga,
Sofia, Tallinn, Vilnius
Time zone (UTC +02:00) Istanbul
Time zone
settings
(UTC +02:00) Jerusalem
(UTC +02:00) Tripoli
(UTC +03:00) Amman
(UTC +03:00) Baghdad
(UTC +03:00) Kaliningrad, Minsk
(UTC +03:00) Kuwait, Riyadh
(UTC +03:00) Nairobi
125
Item Value Default
(UTC +03:30) Tehran

(UTC +04:00) Abu Dhabi, Muscat
(UTC +04:00) Baku
(UTC +04:00) Moscow, St.
Petersburg, Volgograd
(UTC +04:00) Port Louis
Time zone
Time zone (UTC +04:00) Tbilisi
settings
(UTC +04:00) Yerevan
(UTC +04:30) Kabul
(UTC +05:00) Ashgabat, Tashkent
(UTC +05:00) Islamabad, Karachi
(UTC +05:30) Chennai, Kolkata,
Mumbai, New Delhi
(UTC +05:30) Sri Jayawardenepura

Kotte
(UTC +05:45) Kathmandu
(UTC +06:00) Astana
(UTC +06:00) Dhaka
(UTC +06:00) Ekaterinburg
(UTC +06:30) Yangon (Rangoon)
Time zone
Time zone (UTC +07:00) Bangkok, Hanoi,
settings
Jakarta
(UTC +07:00) Novosibirsk
(UTC +08:00) Beijing, Chongqing,
Hong Kong, Urumqi
(UTC +08:00) Krasnoyarsk
(UTC +08:00) Kuala Lumpur,
Singapore
126
Item Value Default
(UTC +08:00) Perth

(UTC +08:00) Taipei
(UTC +08:00) Ulan Bator
(UTC +09:00) Irkutsk
(UTC +09:00) Osaka, Sapporo,
Tokyo
(UTC +09:00) Seoul
Time zone
Time zone (UTC +09:30) Adelaide
settings
(UTC +09:30) Darwin
(UTC +10:00) Brisbane
(UTC +10:00) Canberra,
Melbourne, Sydney
(UTC +10:00) Guam, Port Moresby
(UTC +10:00) Hobart
(UTC +10:00) Yakutsk
(UTC +11:00) Solomon Is., New

Caledonia
(UTC +11:00) Vladivostok
(UTC +12:00) Auckland,
Wellington
Time zone (UTC +12:00) Coordinated
Time zone
settings Universal Time+12
(UTC +12:00) Fiji
(UTC +12:00) Magadan
(UTC +13:00) Nuku'alofa
(UTC +13:00) Samoa
(Synchronize with an internet time

Synchronization Unchecked
server) checkbox
Internet time
4 octets or characters allowed for
Time server (blank)
domain names, 0 to 64 letters
Network Settings
127
Item Value Default
• Obtain automatically Obtain

Address setting
• Set manually automatically
IP address* Values obtained

from a DHCP
Subnet mask* server (or AutoIP)
IPv4
Use the Default
settings
following gateway 4 octets (configurable only when
IP “Set manually” is selected.
addresses Preferrd. DNS
(blank)
server
Alternat. DNS
server
Use proxy (Use a proxy) checkbox Unchecked
Server 4 octets or characters allowed for

(blank)
address* domain names, 0 to 64 letters
Use the
Proxy following Port number* 0 to 65535 0
settings proxy Characters allowed for user names,
server User name
0 to 256 letters
settings (blank)
Characters allowed for passwords,
Password
0 to 256 letters
* : Required
Item Value Default
4 octets or characters allowed for domain

Email server* (blank)
names, 0 to 64 letters
Port number* 0 to 65535 25
• Off
Email send. auth. • SMTP-AUTH Off
• POP before SMTP
128
Item Value Default
4 octets or characters allowed for domain

POP server* (blank)
names, 0 to 64 letters
* : Required
SMTP over SSL is not supported.
Smart Device Link Settings
Item Value Default
Host MAC
e-Sharing Box unique ID (Read only)
address
Relay function (Enabled) checkbox Checked
Connection test (Execute Connection Test) key (Execute)
(This enables the [Open In...] function in

Apps link Checked
DocsConnect.) checkbox
Auto. empty bin 1 to 30 14
Validity period of device • Indefinitely

registration • 6 months
• 5 months
• 4 months Indefinitely
• 3 months
• 2 months
• 1 months
Passcode lock (Use passcode lock) checkbox Unchecked
Digits of passcode 4 to 8 4
Auto lock • Off

• 1 minute
• 5 minutes Off
• 10 minutes
• 20 minutes
Record of file (Record file name) checkbox Checked
129
Security Settings
Item Value Default
(Enable e-Sharing Box to be detected

Auto. detection Checked
automatically) checkbox
(Do not show [Add New User] on login screen)

Limit user registrn. Unchecked
checkbox
Force SSL conct. (Forces SSL connection) checkbox Unchecked
ISO country
2 capital letters JP
code
space [ ], hyphen [-], period [.], comma [,],

State plus [+], slash [/], beginning parenthesis (blank)
[(],ending parenthesis [)], 0 to 128 letters
space [ ], hyphen [-], period [.], underscore

[_], comma [,], plus [+], slash [/], beginning
City (blank)
parenthesis [(],ending parenthesis [)], 0 to 128
letters

[_], comma [,], plus [+], slash [/], beginning
X.509 Organization (blank)
parenthesis [(],ending parenthesis [)], 0 to 64
server
letters
certificate
Department/ [_], comma [,], plus [+], slash [/], beginning
(blank)
Section parenthesis [(],ending parenthesis [)], 0 to 64
letters

Server name RESB-XXX
[_], 1 to 64 letters

Email address 128 letters (blank)
Expiration date 1/1/2012 to 12/31/2029 12/31/2029
LDAP Settings
130
Item Value Default
LDAP server (Use LDAP server function) checkbox Unchecked
Characters allowed for x.500

Base dom. distinguished names, 0 to 256 letters dc=my-
name (including “dc=”). domain,dc=com
LDAP server settings The value must begin with “dc=”.
SSL
- -
settings
MFP Link Settings
Item Value Default
Color/Black & • Full color

Full color
White • Black & White
• 1 sided
1sided/2sided
• 2 sided: open to left 1 sided
print
• 2 sided: open to top
• Auto select
• A3
Print Settings • A4
• A5
Paper size • 81/2 x 11 Auto select
• 81/2 x 13
• 81/2 x 14
• 51/2 x 81/2
• 11 x 17
User code 0 to 8 numbers (blank)
Fax type MFP fax MFP fax
Fax IP address of MFP 4 octets (blank)

Transmission
Settings Connection test (Execute Connection Test) key (Execute)
User code 0 to 8 numbers (blank)
131
Shared Workflow
Item Value Default

Specify workflow name* (blank)
• Convert file and save

Select process to execute in Convert file and
• Receive fax and save
workflow save
• Save file without conversion
Workflow
settings • PDF
• Small size PDF
• JPEG for projection
File format convert to PDF
• Document (*.docx)*1
• Spreadsheet (*.xlsx)*1
• Presentation (*.pptx)*1
Folder
Shared folder Shared folder
Specif type
y
Folder Characters that can be used for a
folder (blank)
Specify path Windows file path, 0 to 180 letters
newly
folder to
Workflow save Browse (Browse) key -
settings processi
• Show any destination
ng
Select from • Show shared destination Show any
result*
registered
• Show destinations published by destination
destination
any user
folders
list (blank)
132
Item Value Default
Characters allowed for email

Specify email addresses, 7 to 128 letters (blank)
Specify address newly
email
destinati • Show any destinations
Workflow on for
• Show e-Sharing Box users
settings completi Show any
Select from • Show shared destinations
on destinations
registered email
notificati • Show destinations published by
destinations
on any user
list (blank)
* : Required
*1 The File Format Conversion kit (optional) is required.
Shared Email Dest.
Item Value Default
Specify email
Displayable characters, 1 to 32 letters (blank)
destination name*
Characters allowed for email addresses,

Email Specify email 7 to 128 letters (blank)
destination address*
Publish this folder

destination
Specify destination
Displayable characters, 1 to 32 letters (blank)
folder name*
Folder type Shared folder Shared folder
Shared Dest. Characters that can be used for a

Folder path* (blank)
Folder Windows file path, 0 to 180 letters
Browse (Browse) key -
Publish this folder

destination
* : Required
133
Device Authentication
Item Value Default
Device Name Displayable characters, 0 to 128 letters (blank)
Type Displayable characters, 0 to 128 letters (blank)
• Use
Relay Function Do not use
• Do not use
Characters that can be used for a user

User ID name in Windows XP/NT 4.0 (blank)
authentication, 1 to 20 letters
Expiration Date 1/1/2012 to 12/31/2029 (blank)
User Management
Item Value Default
Characters that can be used for a user

User ID* name in Windows XP/NT 4.0 (blank)
authentication, 1 to 20 letters
Password* Characters allowed for passwords, 6 to (blank)
Re-enter password* 64 letters (blank)

User
informat User name Displayable characters, 0 to 64 letters (blank)
ion
Characters allowed for email addresses,
Email address 7 to 128 letters (blank)
• Regular users
Authority* Regular users
• Admin.
* : Required
Notes about email addresses
Sending emails may be denied if the domain of the sender address does not match the SMTP
server, depending on the specifications and settings of the SMTP server. This causes failure of email
notification. When using an SMTP server specified by the Internet Service Provider (ISP), it is
recommended that you register an email address provided by the ISP.
134
The RICOH e-Sharing Box uses the email address configured in user information as the sender
(From) of the completion notification of a workflow. If an email address other than one provided by
the ISP, such as one provided by the carrier of the smart device, is specified, email notification may
not be sent, as described above.
Application Management
Item Value Default
RICOH Cloud Relay Service CX: Additional Device License

Package 10L RICOH Cloud
Relay Service CX:
Application RICOH Cloud Relay Service CX: Additional Device License
Additional Device
name* Package 15L
License Package
RICOH Cloud Relay Service CX: Additional Device License 10L
Package 25L
Product key* 25 alphanumeric characters (excluding I and O) (blank)
* : Required
Network Share Connection Management
Item Value Default
Share Name * Characters that can be used for a Windows file path, 1 to
(blank)
256 letters
Network path * Characters that can be used for a Windows file path, 1 to
(blank)
256 letters
Account * Displayable characters, 1 to 256 letters (blank)
Password * Displayable characters, 1 to 256 letters (blank)
* : Required
Maintenance
Item Value Default
External hard disk encryption settings (Change Settings) key (Execute)
135
Item Value Default
Last executed (date and time) (Execute)
Manual execution (Execute Now) key (Execute)
Stop (Stop Backup) key (Execute)
• Off
• Every month
Interval Off
• Every week
Backup • Every day
settings
When
Execution “Every day” 1 to 31 1
schedule is selected
When
Sunday, Monday, Tuesday,
“Every
Wednesday, Thursday, Friday, Sunday
week” is
Saturday
selected
Time 00:00 to 23:59 00:00
Restore from yyyy/MM/dd HH:mm:ss (blank)
Execute (Restore) key (Execute)

Restore
(I agree to the deletion of all the data
Check Unchecked
and settings) checkbox
Update Settings
Item Value Default
(Download an update program

Auto. download Checked
Update automatically) checkbox
settings (Apply update programs
Auto. apply Checked
automatically) checkbox
136
Item Value Default
Current version (Read only) -
Update program version (Read only) -
Apply (Apply Update Program) key (Execute)
Execute Date last checked 1/1/2012 to 12/31/2029 (blank)

Update
(Download Latest Update Program)
Check now -
key
(Browse) key -
Upload from PC
(Upload) key (Execute)
Debug Log Acquisition
Item Value Default
Archive log (Create Log Archive) key (Execute)
Download (file name) key (blank)
Shutdown/Restart
Item Value Default
Shutdown (Shutdown e-Sharing Box) key (Execute)
Restart (Restart e-Sharing Box) key (Execute)
Restore Factory Default Settings
Item Value Default
Execute (Restore e-Sharing Box to Default) key (Execute)
(I agree to the deletion of all data and settings)

Check Unchecked
checkbox
Device Information
Execution History
137
Item Value Default
Archive history (Create History Archive) key

(Execute)
Download (names of the archived history files) key
System Information
Item Value Default
RICOH e-Sharing
Model Name
Box
Unique Device
Information MAC Address MAC address
Control Number Control Number
Base Version
Version
Update Program (Read only) (blank)
Information
Version
@Remote Status Operating Status Not Registered
Total Capacity
HDD Usage Used Space (blank)
Free Space
138
Item Value Default
(Read only)
One of the following statuses is
displayed.
• Normal
RAID Status • Copying (from HDD 1 to

HDD 2, or from HDD 2 to
HDD 1)
HDD Hardware
• Falling back (HDD 1 or Normal
Report
HDD 2 stopped)
• Internal error
HDD 1 Status (Read only)

• Normal
HDD 2 Status • Malfunctioning

• Not connected
System
System
HDD 1
Temperature
HDD 2
(Read only) 0
Jobs Waiting
Performance
Registered Users
Information
Total Files
Others
Generate Connecting Code
139
Item Value Default
• Projector
Output device Projector
• Printer
• Address
Method to specify Address
• Projector name
Generate Specify
Connectin 4 octets or characters allowed for
by Address (blank)
g Code domain names, 0 to 255 letters
address
Specify Projector All characters defined in Unicode.

by 0x00 through 0x19 in ASCII code are (blank)
name
projecto excluded. 0 to 64 letters.
r name Network 3 octets (blank)
Connectin
g Code Connecting Code - -
generated
140
6. Troubleshooting
Troubleshooting
Email Notification
Overview
The RICOH e-Sharing Box sends an email message to a user with administrator authority when it detects
an error which prevents it from providing service, or a symptom of such error. See page 69 "Email
Sending Settings" for configuration.
Item Content
Destination All users with administrator authority (Users can be added or deleted.)
Subject Email from [hostname]
Reply-to address The email address of admin (built-in administrator) (configuration required)
Please check the email address when you reply to this message.
[hostname] sent this alert email.
Error code [errorcode] occurred.
Summary:
Body text
[errorinfo]
Detail:
[errordetail]
[recoveryway]
[hostname]: The host name of the RICOH e-Sharing Box

[errorcode]: Error Code
[errorinfo]: Error Classification
[errordetail]: Details of the error
[recoveryway]: How to recover
141
6. Troubleshooting
Error Classification
An error that is detected by the system and requires CE action is called an SC.
Error Error Code Error Level Error Classification
SC Emergency Error 01: Network Error
Sxx-xxxx Error 02: Authentication Error

Error
System Error Error 03: Storage Error
Warning
Error 04: Data Error
Error 05: Scanner Error
Error 06: Specification Limit Error
Error 07: Execution Condition Error
Error 08: Update Error
Error 09: Print Error
Job Error Jxx-xxxx Normal Error 10: Send Error
Error 11: Function Limitation Error
Error 12: System Error
Error 13: Application Error
Error 99: Internal Error
Error 14: User Management
See page 143 "Error Codes" for error codes.
142
Troubleshooting
Error Codes
Error Code Level Classification/Content/Detail/How to Recover/Notification
Error 10: Send Error
Cannot send because of lack of destination
No destination is specified.
J00-0004 Normal Specify a destination and send again.

Check the workflow configuration.
Display on Web UI: No

Log: Write to Job Log
Email Notification: No
Specified file/folder is missing.
File was deleted.

J01-0001 Normal
Put back the file.

Error 03: Storage Error
File Open Error
File is broken.
J01-0002 Normal
Check file content.

143
6. Troubleshooting
Unsupported file
A file type that cannot be processed.

J01-0005 Normal
Convert to a supported file type.

Password-protected file
A password-protected file cannot be processed.

J01-0007 Normal
Remove the password.

Error 06: Specification Limit Error
File size error
The file size (number of bytes) exceeds the specification limit.

J01-0009 Normal
Make the file size smaller by dividing the file for example.

144
Troubleshooting
Error of image processing library
This file cannot be processed.
J01-0010 Normal Check file content.

Shorten the file path.

Unexpected error
-
S09-8101 Warning
Log in as an administrator and restart the machine.
Display on Web UI: Yes

Log: Write to System Log
Email Notification: Yes
Detected an abnormal shutdown
The last shutdown did not complete correctly.

S09-8301 Warning

145
6. Troubleshooting
Unexpected error
-
S09-8302 Warning

Unexpected error
-
S09-8303 Error

The self-diagnosis function of the HDD detected a minor

problem.
S09-8401 Warning Replace the HDD if this occurs repeatedly.

If this SC occurs on a system on which @Remote is installed, a
call is automatically made to the call center.

146
Troubleshooting
The self-diagnosis function of the HDD detected a major

problem.
Data loss may occur.
S09-8402 Emergency Replace the HDD.

If this SC occurs on a system on which @Remote is installed, a
call is automatically made to the call center.

The RAID function detected a problem.
The HDD is broken or connection is bad.

S09-8403 Warning
Check HDD connection.

The RAID function started duplication.
-
S09-8404 Normal
-

147
6. Troubleshooting
Lack of free HDD space
The free HDD space is smaller than 10% of total space.

S09-8405 Warning
Delete unnecessary files.

Extremely small free HDD space
The free HDD space is smaller than 5% of total space.

S09-8406 Warning

Network error
Host name duplication

S09-0001 Normal
Check network configuration.

148
Troubleshooting
Auto/fixed IP address configuration error
IP address duplication
S09-0002 Normal

Application of updater failed.
Updater is broken.
S09-0201 Warning
Download updater again and reinstall.

Download of updater failed.
Connection to download server failed.

S09-0202 Warning

149
6. Troubleshooting
Inernal error during restoration
-
S09-0401 Error
Apply the latest updater and redo restoration.

Network error
IP address duplication
S09-0004 Normal

Failed to create a folder.
The folder name already exists.

J10-0001 Normal
Change the folder name.

150
Troubleshooting
Failed to copy a file.
Insufficient free space in destination.

J10-0002 Normal

Cannot start backup because backup or restoration is underway.
-
S10-0001 Warning
Execute after backup or rrestoration is completed.

Cannot execute backup because of an internal error.
-
S10-0002 Error

151
6. Troubleshooting
Cannot executebackup because an external HDD is not

connected.
Bad connection with the external HDD

S10-0003 Warning
Check connection with the external HDD.

Cannot execute restoration because the external HDD has no

free space.
-
S10-0005 Warning
Delete unnecessary files from the source of restoration.

Cannot execute restoration because of an internal error.
-
S10-0007 Error

152
Troubleshooting
Failed to create a folder.
The folder name already exists.

S10-0008 Warning
Check the contents of the external HDD.

Cannot execute backup because the external HDD has no free

space.
External HDD has no free space.

S10-0009 Warning
Connect an external HDD with free space.

Cannot execute backup because writing on the external HDD is

not allowed.
No authority to write
S10-0010 Warning

153
6. Troubleshooting
Cannot execute backup because the external HDD is a startup

disk.
The external HDD is a startup disk.

S10-0011 Warning

Stopped backup because the external HDD was removed during

backup.

S10-0014 Warning

Stopped restoration because the external HDD was removed

during restoration .

S10-0015 Warning

154
Troubleshooting
Mail sending error
Invalid email address

J11-0001 Normal
Check the configuration of destination email address.

Error 01: Network Error
Server connection error
The email server is down.

The network is disconnected.
J11-0002 Normal
Check the network status.

Server authentication error
Authentication account for the email server is incorrect.

J11-0003 Normal
Check if the account is correct.

155
6. Troubleshooting
Email setting error
Invalid email setting

J11-0006 Normal
Check the email sending setting.

Failed to start LDAP function.
Configuration may be invalid.

S13-0001 Warning
Check the LDAP setting.

Log: Write to Access Log
Problem with relay function
Proxy authentication failure

S14-0001 Error

156
Troubleshooting
Failed to connetct to relay server.

S14-0002 Error

Relay server internal error

S14-0003 Error
Wait a while and access again.

Access concentration of the relay server

S14-0004 Error

157
6. Troubleshooting
No response from relay server

S14-0005 Error

Failed to create server certificate.
Working with previous setting because server certificate creation

failed.
S15-0001 Error
Check the security configuration.

Error 13: Authentication Error
User authentication failure

A00-0001 Error
-

158
Troubleshooting
Smart device registration expired.

A00-0002 Error
-

Smart device is not registered.

A00-0003 Error
-

HDD Failure Prediction (HDD Self-Diagnosis Function)
This machine periodically checks the HDD status and notifies the users of HDD failure with the email
notification function.
The following statuses are detected.
• HDD error detected by the HDD self-diagnosis function
• The HDD self-diagnosis function shows that a certain parameter exceeds the limit.
• Free HDD space is smaller than prescribed.
The behavior of the RICOH e-Sharing Box and possibility of continued use are described below.
159
6. Troubleshooting
No. HDD problem Description Continued use
When the HDD read/write errors

HDD error detected by the and bad sectors are increasing,
1 Allowed
HDD self-diagnosis function the machine notifies the users with
administrator authority.
When the HDD read/write errors Not allowed

and bad sectors exceeds the
The HDD self-diagnosis The machine can be used
limitation of the HDD, the machine
2 function shows that a certain again when the HDD is
notifies the users with
parameter exceeds the limit. replaced and the
administrator authority and stops
operation. problem is solved.
When free HDD space is When free HDD space is

Smaller than 10%: Smaller than 10%:
The machine notifies the users with Allowed
Free HDD space is smaller administrator authority.
3 Smaller than 5%:
than prescribed. Smaller than 5%:
Not allowed
The machine notifies the users with
administrator authority and stops (Allowed when it exceeds
operaion. 15%)
RICOH e-Sharing Box Beeps/Lamps
160
Troubleshooting
No. Name
1 HDD1 LED
2 HDD2 LED
3 Power button/StatusLED
4 Func. button
• As feature for a CE, you can stop the beeps by pushing the Func. button. In this case, the beep
does not sound after system restart.
Beep/LED related to the HDD
HDD1/2 Machine Status

BEEP Status LED
LED Stop Condition
Machine Status
Two short • System startup

Lights green Lights green
beeps Stop Condition
• Stops automatically.
Machine Status
• Normal RAID status
None Lights green Lights green
Stop Condition
• None (normal state)
Machine Status
• RAID status: Copying
Stop Condition
A quick • Stops automatically.
Lights green Flashes green
double beep When copying status is detected, the beep
sounds only once. Does not sound at
completion. The HDD LED lights green. The
machine can be used even if copying is not
completed.
161
6. Troubleshooting

BEEP Status LED
LED Stop Condition
Machine Status
• Only one of HDD1 or HDD2 is connected and
the machine is in fallback state of the RAID
function.
Indicator for
Four long the Stop Condition
beeps Lights green disconnected
• Pressing the Func button. (However, if the
(repeated) HDD: Lights
machine is in the same state 60 minutes later,
red
the beep sounds again.)
• Connection of a valid HDD. (Such as when
one of the HDDs had been removed for
replacement)
Machine Status
• Both HDD1 and HDD2 are connected but the
machine is in fallback state of the RAID
function.
Indicator for
Four long
the erratic Stop Condition
beeps Lights green
HDD: Lights
(repeated) • Pressing the Func button. (However, if the
red
Connection of a valid HDD. (Such as when
one of the HDDs is broken)
Machine Status
• A certain parameter exceeded the limit in the
Indicator for self-diagnosis of either HDD1 or HDD2,
Four long regardless of the RAID status.
the erratic
beeps Lights green
HDD: Lights Stop Condition
(repeated)
red
• Pressing the Func button. (However, if the
162
Troubleshooting

BEEP Status LED
LED Stop Condition
Machine Status
• HDD is not connected (does not light green) or
Indicator for HDD is recognized but cannot be started
Two short (lights green).
the recognized
beeps Lights green
HDD: Lights Stop Condition
(repeated)
green
• Connect a HDD that can be started (if HDD
had only been removed), or start from the
recovery DVD and format the HDD.
LED display on Network Error

Network Error Status LED Stop condition
Host name duplication Lights red Change the setting to avoid duplication.
Duplication of fixed IP address Lights red Change the setting to avoid duplication.
Failed to obtain DHCP address. Lights red Review network environment.
HDD error detection (beep/LED)

HDD
No. Beep Status LED 1/2 Condition Action
LED
Two short Lights

1 Lights green Starting up the system -
beeps green
Lights
2 - Lights green Operating normally -
green
Duplicating onto a replaced HDD.

Duplication after HDD replacement takes several hours.
Flashes When duplication is finished, the HDD LED lights green.
3 - Lights green
green The machine can be used during duplication. However,
access will be slow because user operation and
duplication is processed simultaneously.
163
6. Troubleshooting
HDD
LED
A HDD is broken. The

LED for the broken HDD
lights red.
The beep can be
stopped by pressing the Replace the HDD indicated
Func button, but it sounds by the LED lit red. (xxxx)
1 or 2: again if the machine is in After replacement,
Four long
4 Lights green Lights the same status 60 duplication from the working
beeps
red seconds later. HDD to the new HDD begins.
Even if this happens, the (The status described in No.
system still works with 3)
only one HDD because
the other HDD is not
broken. This is called
falling back.
When a certain
parameter exceeds the
limit in the self-diagnosis
of either of the HDDs, the
LED for the HDD lights
red. Replace the HDD indicated
The beep can be by the LED lit red. (page 100
stopped by pressing the "HDD")
1 or 2:
Four long Func button, but it sounds After replacement,
5 Lights green Lights
beeps again if the machine is in duplication from the working
red
the same status 60 HDD to the new HDD begins.
seconds later. (The status described in No.
Even if this happens, the 3)
system still works with
only one HDD because
the other HDD is not
broken. This is called
falling back.
164
Troubleshooting
HDD
LED
HDD cannot be started.

Both HDDs are broken.
This does not happen
during operation.
Two short
1 or 2 Happens only on startup
beeps Replace the mainframe and
6 Lights green does or restart.
(repeated HDD.
not light Example:
)
Happens on auto restart
scheduled at night, and
then the user discovers it
in the morning.
In the case of No. 4, 5, or 6, replacement is required.
LED Status Change during Startup of the RICOH e-Sharing Box
When the machine is starting up normally, the LED status changes from No. 1 to No. 4 in numerical
order. When an error occurs, the LED status changes to No. 5.
No. Machine status Status LED Func. LED
1 Between power on and BIOS startup completion Lights green -
2 Either one of the following statuses: Flashes green -

• During system startup (starting up the RICOH e-
Sharing Box application after BIOS startup
completion)
• During shutdown (between the start of RICOH e-
Sharing Box shutdown process and power off)
3 Either one of the following statuses: Flashes green -

• Applying a patch
• Executing restoration
165
6. Troubleshooting
No. Machine status Status LED Func. LED
4 When the RICOH e-Sharing Box functions are available Lights green Lights blue
(between the completion of RICOH e-Sharing Box
application startup and start of shutdown process)
5 An error occurred. The RICOH e-Sharing Box functions Flashes red -

are not available.
RICOH e-Sharing Box Symptoms and Actions
No. Status Possible Cause Action
• The power cord is not

connected.
Power is not supplied Replace in the following order.
• The AC adapter is
1 even though the power 1. AC adapter
broken.
switch is pushed. 2. Mainframe
• The mainframe is
malfunctioning.
1. The short beep does not

sound.
Replace the mainframe.
The BIOS failed to initialize
hardware.
Power is turned on but 2. The short beep sounds

2 the system does not start repeatedly.
up. The BIOS failed to detect
startup device. Replace the mainframe and HDD.
• The HDD cannot be
started.
• Both HDDs are broken.
166
Troubleshooting
Check the connection of the LAN

cable and replace it if necessary.
LAN cable connection Replacing it with a cable that is
failure. working correctly in the same
3 LAN LEDs are unlit. network makes it easy to judge the
problem.
If the action described does not

Problem with the network
colve the problem, replace the
circuit of the mainframe.
mainframe.
• Problem with the AC If the machine does not turn on,

The machine suddenly adapter replace in the following order.
4 turned off during
• Problem with the 1. AC adapter
operation.
mainframe 2. Mainframe
Wait ten and a few seconds after

The system is not ready to you hear two short beeps during
display the screen yet. startup, before attempting to open
A computer is connected the screen.
to the maintenance port
of the machine and the • Check the LAN cable
5 LAN cable disconnection or connection.
Web UI Initial Settings
bad connection
screen cannot be • Replace the LAN cable.
displayed.
Communication error
Check the IP address and other
between the machine and the
settings.
computer
The machine operation is

Confirm the symptom and replace
unstable and unexpexted
The machine becomes the mainframe.
restarts are occurring.
6 unrecognizable from (It may be impossible to confirm the
time to time. If this is the case, two short
symptom depending on the
beeps sound each time the
frequency.)
machine restarts.
167
6. Troubleshooting
• Turn on the power of the

external HDD.
• Check the USB cable
connection.
• The power of the
external HDD is off. • Change the USB cable to
Cannot make a backup
another one.
on the external HDD. • The USB cable is not
properly connected. If these do not solve the problem,
Example:
7 tray the following.
An external HDD is • The USB cable is
broken. 1. Disconnect the external HDD
connected but an error
from the machine.
(S10-0003) occurs. • The external HDD is
malfunctioning. 2. Connect the external HDD to a
computer.
3. If you cannot read from or write
to the HDD using a computer, the
external HDD is malfunctioning.
• The machine is
accessed heavily by • The machine performance
users. decreases if the machine is
accessed heavily or a large
• A large file is being file is being processed. Wait a
processed. while.
The process speed of the
8 • The system is becoming
system is slow. • Restart the machine.
slow because automatic
restart is not set. • Check the setting of automatic
restart and configure it to be
• HDD duplication is done every day if it is not set
underway after HDD (default setting: 3:00 AM).
replacement.
168
Troubleshooting
• Check the installation

environment.
Is there sufficient space
around the machine?
Is anything placed in contact
with the machine, especially
around the rear fan? (Paper
• Installation environment
stacks, cardboard, etc.)
of the machine
Strange noise from the • Check the fan.
9 • Dust accumulated in the
machine. Remove accumulated dust.
cooling fan
• Motor noise of the HDD • Check the system information
from the Web UI setting
screen.
The HDD is normally about
40° C. The high end of the
normal range is 70° C. If the
temperature is near 70° C,
replace the HDD.
• Check the installation

environment.
Is there sufficient space
around the machine?
Is anything placed in contact
with the machine, especially
around the rear fan? (Paper
Machine temperature is
stacks, cardboard, etc.)
rising because of the fans.
• Check the fan.
• Abnormal operation of
10 The machine is hot. Remove accumulated dust.
the fan caused by
accumulated dust Replace the mainframe if the
• Fan malfunctioning fan does not rotate.
• Check the system temperature
from the Web UI setting
screen.
Air flow inside the machine:
Front: Intake (vents)
Rear: Exhaust (fan)
169
6. Troubleshooting
The machine is in fallback

state because the new HDD
Four long beeps still was defective and
11 sound even after duplication failed. Replace the HDD.
replacing the HDD. This does not always happen
immediately after the start of
duplication.
The machine power was

12 found to be off in the Same as No. 4. See No. 4.
morning
The date and time of the Machine problem.

machine is either: The life of the lithium battery
13 • wrong inside the machine ended Replace the mainframe.
and it has become
• reset to the factory impossible to retain the BIOS
default settings.
Check if you can connect through

The machine has the WebUI.
become unrecognizable. Nos. 1 to 4 are suspected.
If you cannot connect through the
• Link operation does WebUI, check Nos. 1 to 4.
14
not work.
The system is either:
• Folders Turn off and on the power and
disappeared. • frozen
startup the system.
• unstable.
Error Codes (when Downloading from the Server)
Sub code
Main code
(Last 3 Error detail Cause/Operation Action
(First 3 digits)
digits)
Check the network

The connection timed
101 801 Connection time out configuration and
out.
environment.
170
Troubleshooting
Sub code
Main code
(First 3 digits)
digits)
Check the network

SSL communication SSL communication
101 802 configuration and
error failed.
environment.
Check the network

Proxy authentication Proxy authentication
101 803 configuration and
error failed.
environment.
Connection to the Check the network

Proxy gateway time
101 804 proxy server timed configuration and
out
out. environment.
The server is Operate again afer

Server under
101 805 undergoing server maintenance
maintenance
maintenance. ends.
Received an invalid Check the network

Received invalid
101 806 status code from the configuration and
status code
server. environment.
Other Check the network

Other
101 807 communication error configuration and
communication error
occurred. environment.
License file signature

Obtain the debug
verification error (the Failed to verify the
log and send it to the
102 901 application has been signature of a license
manufacturer for
considered an file.
analysis.
invalid application)
The product key is A wrong product key Enter the correct

103 701
not registered. was entered. product key.
The issued product

The target item is not The application ID is key may be invalid.
103 703
registered. invalid. (This error does not
ordinarily occur.)
The product key has

Use an unused
already been used
103 704 No license left product key for
for activation on a
activation.
different machine.
171
6. Troubleshooting
Sub code
Main code
(First 3 digits)
digits)
The application has

When re-installing an
been activated on
application to the
Invalid product key this machine before,
same machine, enter
103 705 used for issuing but a different
the previously
license product has been
entered activation
entered for re-
code.
installation.
This does not occur

Attempted to update
in the field because
Invalid product key license with a
there are currently no
103 708 used for updating product key with a
plans for a license
license different form of
with an expiration
license.
date.
This error does not

ordinarily occur. If it
does occur, obtain
The key name is
201 700 Invalid key name the debug log and
invalid.
send it to the
manufacturer for
analysis.
This error does not

ordinarily occur. If it
does occur, obtain
Invalid machine The machine number
201 700 the debug log and
number is invalid.
send it to the
manufacturer for
analysis.
This does not occur

Attempted to update in the field because
A license that cannot
201 700 a license of a trial there are currently no
be updated
version. plans for a license for
a trial version.
172
Troubleshooting
Sub code
Main code
(First 3 digits)
digits)
This does not occur

Re-issuing of a The product ID of the in the field because
201 700 license for trial trial version has there are currently no
version. already been issued. plans for a license for
a trial version.
Obtain the debug

The request log and send it to the
201 800 Invalid parameter
parameter is invalid. manufacturer for
analysis.
Obtain the debug

Request information Failed to create log and send it to the
201 800
XML creation error request information. manufacturer for
analysis.
Obtain the debug

Reply information Failed to read replay log and send it to the
201 800
read error information manufacturer for
analysis.
Obtain the debug

Impossible to create
Reply information file log and send it to the
201 800 directory for saving
generation error manufacturer for
reply information file.
analysis.
Obtain the debug

Failed to read a ZIP log and send it to the
201 800 ZIP file read error
file. manufacturer for
analysis.
Obtain the debug

XML file analysis Failed to analyze an log and send it to the
201 800
error XML file. manufacturer for
analysis.
Obtain the debug

Reply information
Reply information log and send it to the
201 800 and expected value
mismatch manufacturer for
does not match.
analysis.
173
6. Troubleshooting
Sub code
Main code
(First 3 digits)
digits)
Obtain the debug

ZIP file read error
Failed to read a ZIP log and send it to the
201 900 (invalid path/No
file. manufacturer for
authority)
analysis.
Obtain the debug

License file analysis Failed to analyze a log and send it to the
201 900
error license file. manufacturer for
analysis.
Obtain the debug

log and send it to the
201 900 Other error Other error
manufacturer for
analysis.
Update product key

A with product key B.
Activate product key This does not occur
A after deactivating in the field because
product key B. there are currently no
202 702 Invalid license
• The remaining plans for activation
duration of codes with fixed-term
product key A is licenses.
taken over by
product key B.
This does not occur

Attempted to renew in the field because
the license with a there are currently no
203 706 License unissued
deactivated product plans for activation
key. codes with fixed-term
licenses.
This does not occur

Attempted to renew in the field because
Renewal requested the license more than there are currently no
204 707
before it is available 61 days earlier than plans for activation
its expiration date. codes with fixed-term
licenses.
174
Troubleshooting
Sub code
Main code
(First 3 digits)
digits)
This does not occur

The number of in the field because
Exceeded maximum
reissues exceeded there are currently no
205 709 number of license
the maximum value plans for activation
reissues.
(100). codes with fixed-term
licenses.
This does not occur

Attempted to use a in the field because
product key that has there are currently no
206 710 License expired.
already been used plans for activation
(expired). codes with fixed-term
licenses.
The machine
configuration does
not meet the
conditions for
This does not occur
There are some installation/update
in the field because
207 711 conditions for but they can be met
dependency is not
installation/update. by updating
checked.
JavaVM/dependent
packages and/or
changing machine
settings.
175
6. Troubleshooting
Sub code
Main code
(First 3 digits)
digits)
Installation/update is
not required for
either of the
following reasons.
• The requested
application is
already
installed in the
machine.
• The requested
application or Obtain the debug
Installation/update JavaVM is log and send it to the
208 712 already
not required. manufacturer for
updated to the analysis.
latest version.
• The requested
application is
already
updated to the
latest version
that can coexist
with other
programs
installed on the
machine.
There is no product
ID that matches the
device type of the Obtain the debug
No Product ID
machine from which log and send it to the
209 713 matching the device
the request was sent. manufacturer for
type
analysis.
(Installation is
impossible.)
176
Troubleshooting
Sub code
Main code
(First 3 digits)
digits)
The conditions for

component
coexistence cannot
be met for either of
the following
reasons.
No version of
JavaVM suitable for
the configuration is
uploaded to the
server.
The required version
of firmware is not
installed in the
machine.
The version of certain
application installed
Unable to meet the in the machine This does not occur
conditions for exceeds the upper in the field because
210 714
component limit. dependency is not
coexistence. checked.
Custom software will
have to be replaced.
The coexistence
conditions for the
requested
component are not
defined.
The version of
System/Copy
installed in the
machine is old.
An application or
JavaVM, whose
update was
requested, is not
installed in the
machine.
177
6. Troubleshooting
When You Cannot Display the Web UI or Mount the e-Sharing Box as an SMB
Folder
Try the following measures in order.

1. Restart the RICOH e-Sharing Box by keeping the Power button pushed for 1 second.
If the problem is solved, proceed to step 4. If the problem persists, proceed to step 2.
2. Turn off the machine, remove HDD 2, and then turn on the machine again.
If the problem is solved, proceed to step 4. If the problem persists, proceed to step 3.
3. Turn off the machine, remove both HDDs, set the HDD that has been set in the HDD2 slot in the
HDD1 slot, and then turn on the machine again.
If the problem is solved, proceed to step 4. If the problem persists, replace the machine.
4. Make a backup on an external HDD (see page 38 "Backup/Restore Settings").
178
Overview
Connection Layout
Connection Function Hardware
1: USB cable
4: Coordinated shutdown
2: Power cord 6: AC adapter
5: Data backup
3: To a wall outlet
179
Item Function
In addition to storing files, file conversion, automatic processing,

[A] RICOH e-Sharing Box and linking with other devices are available. The HDD works in
RAID 1 (Mirroring) mode.
Used for backing up data and settings saved in the RICOH e-

[B] External HDD
Sharing Box.
In case of an electrical outage, a UPS can provide electric

power to the RICOH e-Sharing Box from a rechargeable
[C] UPS
battery. The RICOH e-Sharing Box shuts down when an
electrical outage is detected.
Part Names and Functions
Front
No. Name Description
1 HDD1/HDD2 lamps -
2 LAN lamp -
3 eSATA lamp Not used
180
Overview
4 Power button/Status lamp The Status lamp indicates machine status.
Push this button when you want to stop the beep sound
5 Func. button
in case of an error.
6 Front USB port For connecting an external HDD.
Rear
Basically unused. May be used to see if the Operating

1 VGA port System is working, in the case of a malfunction. A
monitor is required in such case.
LAN port (default: Obtain IP

2 User port
address with DHCP)
3 LAN port (fixed IP address) CE maintenance port
4 eSATA port Not used
For connecting a USB keyboard, USB mouse, or a UPS.

5 Rear USB ports x 4
An external HDD must be connected to the front port.
181
Mechanical Components
RAID Level of RICOH e-Sharing Box
The RICOH e-Sharing Box uses RAID1 (mirroring) mode. It includes two 2TB HDDs and the same data
are written to both HDDs. Because of this, the RICOH e-Sharing Box can operate even if one of the
HDDs crashes, using only the other HDD.
[A]: Operating system area

[B]: Data area (1.6TB)
"Data" consists of cache data and user data. Users cannot see the cache data.
182
MEMO
183
MEMO
184 EN

RICOH E-Sharing Box Machine Code: D668 Field Service Manual: April, 2014

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RICOH E-Sharing Box Machine Code: D668 Field Service Manual: April, 2014

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RICOH e-Sharing Box

Machine Code: D668

Health Safety Conditions

Observance of Electrical Safety Standards

Item Machine code

RICOH e-Sharing Box D668

No. Name No. Name

1 VGA port 6 Front USB port

LAN port (default: Obtain IP address Func. button

3 LAN port (fixed IP address) 8 Power button/Status lamp

4 eSATA port 9 LAN lamp

5 Rear USB ports x 4 10 HDD1/HDD2 lamps

Item Specification Notes

Form of installation Stationary/stand-alone

CPU Intel Atom Processor D2701 2.13GHz

Main memory 4GB

Item Specification Notes

HDD 2TB x 2 RAID1 available as standard

Peripheral devices UPS, External HDD

• 10BaseT/ 100BaseTX/ 1000Base T x 2 ports

• Front: USB 2.0 port x 1

• Analog RGB (VGA) x 1 port

Push and hold for 3 seconds for forced

Security Kensington slot

Reset switch N/A -

Indicators HDD, Network -

Power consumption 45W

Direction of installation Upright

Item Specification Notes

Weight Approx. 5 kg Main machine only

• Windows XP SP3 (32 bit)

Smartphone/tablet See page 14 "Smartphone/Tablet Support".

Supported File Formats

File Viewing on smart devices Workflow (conversion

doc Yes Yes Yes

Word docx Yes Yes Yes

rtf Yes Yes Yes

xls Yes Yes Yes

ppt Yes Yes Yes

PDF pdf Yes Yes -

Text*2 txt Yes Yes Yes

jpg Yes *3 Yes *3 Yes

jpeg Yes *3 Yes *3 Yes

tif Yes Yes Yes

png Yes Yes Yes

bmp Yes Yes No

m4v Yes Yes No

*1 To print/view a file, configure page/ print settings in the application beforehand.

Supported Web Browsers

Internet Explorer Version 8/9/10/11

Viewing files (list) Yes Yes Yes 100MB

Viewing files (preview) Yes Yes Yes 100MB

Creating/deleting files Yes Yes No -

Changing files Yes No No -

Moving/renaming files Yes No No -

File arrangement (configuration) Yes Yes No 100MB

Workflow (configuration) Yes No No -

Workflow (execution) Yes Yes Yes 100MB

Upload from album No Yes No 10MB

Take a picture and upload No Yes No 500MB

Scan a document and upload No Yes 500MB

Print No Yes No 100MB

Projection No Yes No 100MB

jpg Yes 3 Yes 3 Yes

jpeg Yes 3 Yes 3 Yes