A Letter of Complaint

Ex 1. Read the travel agency offer and complete the gaps with the suitable
adjectives. Each dash stands for 1 letter.

E u r o p e a n T r i p s – International Travel Agency

If you want to enjoy a w _ _ l - p _ _ p _ _ _ d weekend break in Vienna

travel with us. It’s only an 8-hour bus journey with our l _ _ _ r _ _ _ s Red
Bus lines. We offer the b _ _ t accommodation in a m _ g _ _ _ _ _ _ _ t
3-star resort with e _ _ _ l _ _ _ t cuisine. Double rooms at 85 euros. Get
to know the city with our e _ _ _ r _ _ _ c _ d guides. Our trips become an
u _ _ _ _ g _ _ t _ _ _ e experience! Book online.

Ex 2. The Bingles decided to write a letter of complaint to this travel Agency. Complete the letter with comparative or
superlative forms of the adjectives in the box.

bad interesting long expensive old

Dear Sir,

I am writing to complain about the trip to Vienna that we paid for at your travel agency in
July 2012. First of all, the journey took (1)........ than it should. We spent 14 hours on the
bus, not 8.

Secondly, the hotel was (2) ..... than your agents told us. The double room cost 100 euros
per night and not 75.

We also hoped to hear some (3) ..... things from the guide than the information we had in
the trip brochure. In fact, he did not talk much at all as he was over 80. We think he was
the (4) ...... guide we have ever met.

Finally, the (5) ...... thing about the trip was the food at the hotel. It was not fresh. It was
often cold and there was not much choice.

I would like to get a refund of 100 euros because the standard of the trip was not what we
had expected after consulting your agents.

Yours faithfully,

Samantha and James Bingle

bad – interesting- long-expensive-quiet

Key:

Ex 1

1. well-prepared
2. luxurious
3. best
4. magnificent
5. excellent
6. experienced
7. unforgettable

Ex 2

1. longer
2. more expensive
3. more interesting
4. the oldest
5. the worst