Trainings for Entry Level Associates

1. Effective email writing – Sunaina, Ravi

2. How to be effective on telephonic conversations with clients / vendors -- Sunaina, Ravi

3. How to make effective presentation – Sunaina, Ravi, Susanta

4. Sales Lead generation and closure -- Sunaina

5. Business etiquettes -- Sunaina

Interacting with clients

Social/behavioral etiquettes

Basic hygiene and manners

Title: Working in a Team

Target Audience: Associates with 0-4 yrs work experience

Batch size: 20-25

Venue: Corporate premises

Duration: 2 hrs

Description:

Start with Team based activity

Share observations

Understanding that each person is different

What typically goes wrong in a team dynamics and what you can do

Some Dos and Don’ts

Benefits:

Better team communication

Increased productivity and shared accountability

 1) Title: Effective email writing

Target Audience: Associates with 0-4 yrs work experience

Batch size: 20-25

Venue: Corporate premises

Duration: 2 hrs

Description:

 Start with Team based activity wherein different teams are given situations and asked to write
an email for the same
 Share observations
 Understanding the different modes of communication and importance of each
 Discussing different formats in e-mail writing
 Some Dos and Don’ts

Benefits:

 Better corporate communication

 Better relationship building with the internal as well as external customers

2) Title: How to be effective on telephonic conversations with clients / vendors

Target Audience: Associates with 0-4 yrs work experience

Batch size: 20-25

Venue: Corporate premises

Duration: 2 hrs

Description:

There would be an activity wherein a role play would be done by different groups

The audience have to identify the areas of improvement and make suggestions

Understanding telephonic etiquettes

Developing a telephonic script for clients/vendors (optional)

 Benefits:

Improved telephonic skills

Improved interaction with client/vendor leading to better business and relations

3) Title: How to make an effective presentation

Target Audience: Associates with 0-4 yrs work experience

Batch size: 20-25

Venue: Corporate premises

Duration: 2 hrs

Description:

Understanding the importance of presentations and the types of presentation

The Do’s and Don’ts of making as well as delivering a presentation

The teams would each be given a topic and asked to make a deliver a presentation on the same
keeping in mind the guidelines discussed

Sharing feedback on the presentations and areas of improvement

Benefits:

Improved presentation skills

Increased confidence of participants and reduction of stage fear to make and deliver
presentations

4) Title: Sales Lead generation and closure

Target Audience: Associates with 0-4 yrs work experience

Batch size: 20-25

Venue: Corporate premises

Duration: 2 hrs

Description:

Understanding the sales life cycle and discussing each step in detail

The steps in sales process when selling to a customer

 Understanding the various closing techniques

Role plays on the sales process with emphasis on closing

Benefits:

Improved sales skills

Improved closing effectiveness resulting in increased business

Improved lead generation skills

5) Title: Business etiquettes

Target Audience: Associates with 0-4 yrs work experience

Batch size: 20-25

Venue: Corporate premises

Duration: 2 hrs

Description:

Importance of business etiquettes in the corporate

Basic hygiene and manners while dealing with clients

Social/behavioral etiquettes to be followed in the corporate world

Benefits:

Better social skills which result in better interaction and relation with clients

Increased awareness and confidence while conducting oneself