Advanced Human Resources Management -Ch.8, homework.

Date: 04/04/2018

Macy's Employee Training

No one would have guessed that the small, fancy dry goods store that opened on the corner of 14th
Street and 6th Avenue in New York City in 1858 would grow to be one of the largest retailers in the world.

Macy’s, Inc. is one of the nation’s premier retailers. With fiscal 2017 sales of $24.837 billion and
approximately 130,000 employees, the company operates more than 690 department stores under the
nameplates Macy’s and Bloomingdale’s, and approximately 160 specialty stores that include Bloomingdale’s
The Outlet, Bluemercury and Macy’s Backstage. Macy’s, Inc. operates stores in 44 states, the District of
Columbia, Guam and Puerto Rico, as well as macys.com, bloomingdales.com and bluemercury.com.
Bloomingdale’s stores in Dubai and Kuwait are operated by Al Tayer Group LLC under license agreements.
Macy’s, Inc. has corporate offices in Cincinnati, Ohio and New York, New York.

The following summary Macy’s “Everyday Magic” employee recognition and engagement strategy,
an innovative approach to social recognition that has allowed this retail giant to cultivate a corporate
culture of recognition and appreciation as well as delivering bottom-line results.

·         Goal:  To increase Macy’s competitive advantage and profitability by connecting

employee engagement, recognition, the corporate culture, the Macy’s brand, customer
satisfaction and ultimately, the bottom-line.

·         Strategy:  Utilizing a new Magic of Macy’s Employee portal, capitalize on the
idea that the sum of all disparate individual achievements and everyday acts not only
create the Magic of Macy’s, they reinforce the brand.  Further, Macy’s Everyday Magic
goes well beyond recognition- it democratizes and empowers the workforce- ultimately
driving growth and earnings.

·         Initial Results:  Macy’s has learned that engaging and empowering employees
has proven to be more impactful than traditional recognition programs that focus only
on standout performance. 

·         Next Steps: To continue to adapt and improve upon the already successful
program by focusing on the delivery of accessible and impactful tools.

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 Advanced Human Resources Management -Ch.8, homework.

I highlight Macy's Employee Training as one of the HR strategies that participate of Macys growth and
improvement.

The MAGIC of Macy's

Macy’s, Inc. strives to improve the well-being and satisfaction of their well-established, quality-driven
customers. They achieve this by supplying iconic brands and serving customers through outstanding stores and
dynamic online sites. They recognize that their customer is paramount and are committed to open and honest
communication. They keep the highest ethical standards and aim for excellence in their work, products, and
services. Through the care for and involvement in the community, they continue to provide the experience of
the Magic of Macy’s.

Organization

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Benefits
*Whether you’re an hourly associate or a salaried professional, Macy’s offers a
comprehensive benefits package designed to enhance your work life and your personal
life – helping you create a balanced, well-rounded life.*

Your Health

- Medical and Dental

- Live Healthy Wellness Program
- Disability Income Protection
- Employee Assistance Program

Scheduling Flexibility
- Paid Time Off (PTO)
- Leave of Absence
- Leave Sharing
- Tuition Assistance
- Adoption Assistance
- Commuter & Transit Benefits
- Community Service
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Your Wealth

- Health Care Flexible Spending Accounts

- Dependent Care Flexible Spending Accounts
- Dependent Care Flexible Spending Accounts
- Retirement Investment Plan

Your Convenience
- Direct Deposit
- Employee Connection
- IN-SITE

The Gratitude
- Associate Discount
- Additional Shopping Discount
- Recognition Programs

Training process

The training will start with a week-long orientation that includes a history of Macy's Inc.,
the vision and strategic message, and learning about the MAGIC of Macy's.

- On-the-job training begins after orientation and includes product knowledge and hands-
on learning with the department’s manager.

- In addition, there are online courses that are required to be completed

Macy's Code of Conduct

- Diversity and Equal Opportunity:

- No discrimination based on race, ethnicity, age, religion, sex, gender, sexual orientation, gender identity,
gender expression, national origin, physical or mental disability, genetic information, military status, medical
condition, etc.

- Treatment of Co-Workers:
- Treat co-workers as we would like to be treated; with dignity and respect. The company has zero tolerance to
any form of harassment.

-Conflicts of Interest:
- Conflict can arise when an associate or his/her family member has a relationship with a business partner or
competitor of the company.

-Raise Concerns via Compliance Connection:

- Speak up to:
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 Advanced Human Resources Management -Ch.8, homework.

- Supervisor
- Store Manager
- HR Department
- Solutions In STORE
Dismissal and Corrective Action Policy
Any disciplinary action taken in accordance with this policy must be for just cause under one of the two
following categories:

• Unsatisfactory job performance, including gross inefficiency

• Unacceptable personal conduct
Dismissal and Corrective Action Definitions
When just cause exists, any employee may be given appropriate disciplinary action by the supervisor or other
authorized management representative. Types of disciplinary action include:

• Written Warning
• Dismissal

Dismissal and Corrective Action Definitions

Gross Inefficiency
– Failure to satisfactorily perform job requirements as set out in the job description, work plan, or as directed
by the management; and the act or failure to act causes or results in:
• death or serious bodily injury to an employee(s), or to members of the public, or to a person(s) for whom the
employee has responsibility; or
• the loss or damage to Macy’s property or funds that results in a serious adverse impact on the company
and/or department

Unacceptable Personal Conduct– An act that is:

• conduct for which no reasonable person should expect to receive prior warning; or
• job-related conduct which constitutes a violation of Macy’s Code of Conduct; or
• the willful violation of known or written work rules; or
• the abuse of client(s) or person(s) over whom the employee has charge; or
• absence from work after all authorized leave credits and benefits have been exhausted; or
• falsification an employment application or other documentation; or
• willful failure or refusal to carry out a reasonable order from an authorized supervisor is insubordination for
which any level of discipline, including dismissal, may be imposed without prior warning.

Unsatisfactory Job Performance

– Work-related performance that fails to satisfactorily meet job requirements as set out in the relevant job
description, work plan, or as directed by the management of the company or department

What to Wear?
- All black
- Leggings allowed only under dress or tunic.
- Color incorporation allowed only when specified or with special events/promotions.
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 Advanced Human Resources Management -Ch.8, homework.

Junior's, Impulse, and Young Men departments:

- Denim allowed if it reflects the trends in the department.
- No holes above the knee, if at all.
- Color is allowed as long as it closely reflects the trend in the department.
- Distracting or offensive logos or graphics are not considered professional.

Opening and Closing Procedures

Procedures will depend upon which shift you are scheduled for. Schedules are made by factoring in
availability, customer needs, sales, and position.

Customer Service
- 180 Day Returns w/ Receipt for money back

- Complaints can be recorded online, heard through the customer service hotline (both 24/7) or heard by a
manager during business hours

- After Sale Problem Procedures:

- First refer to return policy
- If it cannot be resolved with return policy, find manager
- Manager will review the problem and act according to a case-to-case basis
Inventory Control
- Shipment will be received according to each department's needs, so please refer to your manager with any
questions.

- "Start Team" will re-stock shelves daily as needed by departments and specified by managers.

- Inventory will be tracked using our POS system. Inventory will be conducted twice every quarter to ensure
physical inventory matches the POS inventory.

- Please do not confront a customer you feel might be committing theft. Alert the nearest manager to the
situation.

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