VICKY DESSOURCES

about contact
m e customer service, problem solving,
An organized professional with proven
(786) 762-5890
and multi-tasking skills. Possess a strong work ethic geared towards
improving test scores and teaching effectively. Ability to be a team player v_dessources@yahoo.com
and resolve problems and conflicts in professional manner. Skilled at 20971 San Simeon Way,
communicating intricate information in a simple and entertaining manner North Miami Beach, FL
to a large group. Looking to contribute my knowledge and skills in a setting 33179 90764
that offers a genuine opportunity for career progression as well as overall
student success.
EDUCATION SKILLS CERTIFICATION
M.ED. ELEMENTARY EDUCATION
Miami Central Senior High Excellent with Children CPR and AED Certification
Miami, FL 2017
Teaching Assistance Expert
2004 - 2008 American Red Cross
Communication Skills
B.S. CRIMINAL JUSTICE
Bethune-Cookman University Interpersonal Skills Crisis Communication
Daytona Beach, FL 2016
2008 -2012 Time Management Skills Texas Department of Public Safety

M.ED. ELEMENTARY EDUCATION MS Office Suite

Grand Canyon University Modern Classroom Technology
Phoenix, AZ
2018 - 2020
professional experience
2018 - 2020 PUBLIC SAFETY DISPATCHER / Smyrna Police Department, Smyrna, TN
 Dispatches appropriate agency personnel to incident locations; determines nature of
emergency, location of incident, number of units needed, and nearest available units;
dispatches ambulances, fire fighters, animal control personnel or other agencies as
appropriate.
 Maintains logs, computer records, and hard-copy records of calls, work activities, activities
of dispatched units, and related information; enters call details into computer-aided
dispatch (CAD) system; record calls of a significant nature; maintains daily logs of shift
events/activities; maintains current maps, bulletins, telephone lists, directories,
procedures, and other reference materials; shreds/destroys sensitive documents as
directed.
 Communicates effectively and coherently over radio channels while initiating and
responding to radio communications.
 Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls
from the public and other police/public safety agencies by radio and telephone; evaluates,
categorizes, and prioritizes calls; determines proper zone/jurisdiction of request; refers
callers to other agencies as appropriate; receives routine calls for the department and
records messages for department personnel.
2015 - 2017 PUBLIC SAFETY DISPATCHER / Round Rock Police Department, Round Rock, TX

 Warrant, Article and Vehicles Confirmations

 Maintains, updates, and accesses various logs and computer data files of officer activities
(incident reports, accident reports, stolen or repossessed property logs, maps, shift logs,
etc.) and performs data entry of officer activities for logs and records.
 Provides emergency and non-emergency communication response to citizens requesting
fire, police, and/or ambulance and other city services to maintain the safety of citizens' and
police employees' lives and property.
 Operate and maintain telecommunications and office equipment used in the performance
of daily tasks
 Prepare records and reports with comprehensive documentation
 Receives and records incoming calls on both the telephone (including animal control and 9-
1-1 calls), evaluates calls, and directs calls to appropriate staff, officers, and/or agencies
 group discussions, and mentored troubled students

2013 - 2015 PUBLIC SAFETY OPERATOR / Harker Heights Police Department, Harker Heights, TX

 Operate multi-mode phone system and multi-channel radio

 Answers and inputs incoming emergency and non-emergency calls
 Operate computer, teletype, and radio consoles
 Notarize documents
 Monitor jail/prisoners
 Conduct female searches
 Warrant, Article and Vehicles Confirmations
 Bookkeeping
 Provides service to the citizens and internal employees
 Operates a computer aided dispatch system

2010 - 2012 HEAD RESIDENT ASSISTANT / Bethune-Cookman University, Daytona Beach, FL

 Head Resident Assistant

 Assisting residents with any issue
 Administrative duties
 Liaison between students and residence life
 Support and enforce University policies