Back to Help Central Contact Us

Agent support is limited due to

COVID-19 health and safety
considerations for our employees.
Visit this page for help with
common password, account, Mail,
and subscription issues, or try
searching our help articles. For
Yahoo account and Mail help, you
can also use our chat assistant.

Need help signing into your

account? You can always reset
your password for free by
following these steps. If you've
tried this and still can't sign in, talk
to one of our live agents by phone
anytime, 24/7. Sign up here.

Help for common

password, sign in,
account security, Yahoo
Mail, and subscription
issues
Choose a topic below to get help with password,
sign-in, Account Key, account security, Yahoo
Mail, and subscription questions.

If you don't see your issue listed here, try

searching our library of help articles. If you're
using a desktop computer, you can do this by
entering search terms in the search box at the
top of this page and clicking Search Help. If
you're on a mobile device, tap the magnifying
glass at the top right corner of the screen to
open the search box.

Password and sign-in help

I forgot my Yahoo password or username

I want to change my password

I get an "Invalid ID or Password" error

My Yahoo account is locked

Account, password, and sign-in help for AT&T,

Frontier, Rogers, BT, and Sky accounts

Get more password and sign-in help

Account Key help

I'd like to set up Account Key to sign in

without a password

Tired of remembering and managing multiple

passwords? Account Key is more secure and lets
you use your mobile phone instead of a
password to sign in. Once enabled, Yahoo sends
a notification to the mobile device of your
choice. You can approve access with a tap on
your phone, so no one else can get into your
account.

You must have at least one Yahoo app installed

on your mobile device and be signed in to it.

Using a desktop web browser, go to the

Yahoo Account security page.
Click or tap See how it works.
Select your device and app to be
notified on.
Click or tap Send me a notification.
- A notification will go to the app you
selected.
On your mobile device, tap the
Approve icon .
Back in your web browser, click or tap
Always use Yahoo Account Key.
Confirm your mobile phone number,
which is used if you lose access to your
device.

Sign in with Account Key

Disable Account Key or manage devices

I'm not receiving an Account Key

Set up a new phone or number to receive

Account Key

Get more Account Key help

Account security help

Find and remove unusual activity on your

Yahoo account

Recognize a hacked Yahoo Mail account

Secure your Yahoo account

Get more account security and online safety

help

Yahoo Mail help

Compose and send emails in Yahoo Mail for

desktop

Compose and send emails in the Yahoo Mail

app for iOS and Android

IMAP settings for Yahoo Mail

POP settings for Yahoo Mail

Manage spam and mailing lists in Yahoo Mail

for desktop

Manage spam and mailing lists in the Yahoo

Mail app for iOS and Android

Emails aren't received in Yahoo Mail

Get more Yahoo Mail help

Subscription, billing, and

payment help
Update your payment information or

payment method

View your billing statement

Cancel a subscription

Get help with a Yahoo Mobile

subscription

Get more help with subscriptions and

billing

Was this article helpful? Yes No

Privacy (updated) Terms (updated) Feedback

Privacy dashboard