ZIMBABWE EZEKIEL GUTI UNIVERSITY

ZEG U

FACULTY OF COMMERCE
DEPARTMENT OF BUSINESS STUDIES
COURSE CODE: CMA405
COURSE DESCRIPTION: CHANGE MANAGEMENT
COURSE OUTLINE
Lecturer: Mr F. Kufakunesu
Consultation hours: Monday to Friday 09:30 to 15:30 hrs
Email: faustinokufakunesu@gmail.com
Cell: +263774 173 398

COURSE AIMS AND OBJECTIVES:

AIM
This course targets to equip students with a profound understanding of the various strategies for
managing organizational change and as well to enable them to operate diversities of changing
organizational environments

INTENDED LEARNING OUTCOMES

After the completion of the course the students should be able to:
 Define change management
 Distinguish between change leaders and status quo managers
 Apply different theories of change to different organizational situations
 Lay a proper foundation for change
 understand several techniques for managing a change trip
 Know the ways to different change management skills for organizational benefit
 Plan for change

Course outline
Week Lecture (Hrs) Content
1 1 (2) 1. INTRODUCTION TO CHANGE MANAGEMENT
 Definitions
 The need for organizational change

2 (2)  Change Drivers

 Types of organizational change

2 3 (2) 2. CHANGE LEADERS VERSUS STATUS QUO

MANAGERS

4 (2) 3. THEORIES OF ORGANIZATIONAL CHANGE

 Lewin’s model of change
1

By Mr. Faustino
Kufakunesu
  The Planning Model

3 5 (2)  Action Research Model

 Group Dynamic Theory

6(2)  Prosci ADKAR Model

4 7(2) 4. PREPARING FOR CHANGE

 Identify the factors indicating the need for change
 Avoiding Complacency and Stagnation

8(2)  Diagnosing the Impact of change

5 9(2)  Identifying Roles required for a Successful Change

 Selecting members of a change management team

10(2) 5. MANAGING A CHANGE TRIP

 Difficulties of change
 Reactions to change
 Managing Reactions to change

6 11(2)  The process of transition

 Justifying change

12(2) 6. CHANGE MANAGEMENT SKILLS AND DEALING

WITH RESISTANCE TO CHANGE
 Change management skills

7 13 (2)  Understanding resistance to change

 Influencing others to expedite change

14(2) 7. MOTIVATION FOR CHANGE

 The need for motivation in change management
 Motivational factors

8 15(2) 7.1 Motivation Theories

 Maslow’ s Hierarchy of Needs
 Hezberg’s Motivation Theory

16(2)  Expectancy theory

 Adam’s Inequity theory
9 17 (2) 8. CHANGE MANAGEMENT PLANNING
 Clarify the change purpose and goals
 Clarify what will change and what will remain unchanged

By Mr. Faustino
Kufakunesu
  Build support and ownership

18 (2)  Design change management initiatives

 Implement change initiatives
 Learn and adjust

10 19(2) 9. CHANGE FAILURE

20 (2) 10. ORGANISATIONAL LEARNING

 Definitions
 Characteristics of a learning organization
 Creating a sustainable organizational learning culture
 Benefits of a learning culture

11 21 2)  Learning theories

22(2) Course Overview

12 23 (2) TUTORIAL
24 (2) TUTORIAL

13 REVISION
14 EXAMINATIONS
15

Assignments

Individual assignment
1. Using a Zimbabwean marketing organization of your choice, evaluate the contribution of
the Macro-environmental factors to the changes made by that organization [30 marks]
Due Date: 01/03/2017

Group Assignment
2. Citing relevant examples, demonstrate the applicability of the Prosci ADKAR model in
change management scenarios.
[30 marks] Due Date: (Next Block)

Assessment
Assignments 30%
Examination 70%
3

By Mr. Faustino
Kufakunesu
Total 100%

The assignment mark will be generated by averaging one individual assignment, one group
assignment and one (1) in-class test.

RECOMMENDED TEXTS

Caldwell C. M. (2005) Planning and managing Change. American Management Association, USA.
Murthy C. S. V. (2007) Change Management First edition. Himalaya Publishing House. Mumbai
Promes M. (2016) Change Management and Organisational Learning in a New Working
Environment. Herbert Utz. EU.
Sharma R. R. (2007) Change Management Concepts and Applications. McGraw-Hill Offices. New
Delhi.
Schermerhorn J. R. (2011) Management 11th Edition. John Wiley and Sons. Amazon
Sery, Nivasan. 2004. Industrial Innovation Management - Concepts and Tasks

NB: Plagiarism, cheating and copying are major offences that attract a penalty

By Mr. Faustino
Kufakunesu