Professional Documents
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Figure 4. Ranking of all buyer values across all segments, value chain positions and geographies.
1.0
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All of this does not mean that factors Figure 5. Ranking of product quality and performance by geography.
such as relationships and service are
not important—they are. But strengths Buyer location (number of replies by region)
in those areas need to be built on a
solid product foundation. High levels
of product quality and performance China (76) 1.72
are the price of entry for preferred
supplier status in the chemical India (46) 1.08
industry.
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Reliability
The value of operational excellence
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