MEASURES AND RECOMMENDATIONS FOR OPERATIONS

DURING THE PANDEMIC OF COVID-19

MESURES GENERALES

1- General Precautionary Measures for ALL ASKY Personnel

 Wash hands frequently with soap and water or use an alcohol-based hand rub if hands are not visibly
dirty.
 Avoid touching eyes, nose and mouth.
 Avoid close contact with people who are sick.
 As much as possible, practice physical distancing.
 Self-monitoring if you develop fever, cough, or difficulty breathing.
 Wear a facemask and gloves when accessing public areas.

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 MEASURES AND RECOMMENDATIONS FOR OPERATIONS DURING THE PANDEMIC OF COVID-19

MEASURES OWNERSHIP COMMENTS

GROUND OPERATIONS

ALL ASKY
PERSONNEL

1- General Precautionary Measures

- Wash hands frequently with soap and water or use

an alcohol-based hand rub if hands are not visibly
dirty.
- Avoid touching eyes, nose and mouth.
- Avoid close contact with people who are sick
- As much as possible, practice social distancing,
- Self-monitoring if you develop fever, cough, or
difficulty breathing.
- Wear a facemask and gloves when accessing
public areas.

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 MEASURES AND RECOMMENDATIONS FOR OPERATIONS DURING THE PANDEMIC OF COVID-19

2- Passenger Check-in, Transfer and Gate

Handling
 Wear a mask and gloves
 As much as possible practice “Physical distancing” during
passenger check-in, security controls, passport control and at
the boarding gate.
 Expand stanchions to allow for broader spacing of passengers  STATION When it is not possible during the check-in to establish
at check in areas SUPERVISOR spacing between the passengers in the cabin, the use of
 Free seating is prohibited  CHECKING facemasks for passengers should be considered.
 Check in passengers by spacing between passenger seats in AGENTS
the cabin (depending on the risk, the configuration, the  PAX
The Check of the body temperature of each passenger using
number of passengers and the weight and balance) HANDLING a contactless electronic thermometer before check-in for the
 Request to increase frequency to wipe down arm rests, seats, AGENTS flight and at the transit point for transit passengers is an
and backs of wheelchairs. option to be considered in the future.
 Provide alcohol-based sanitizer to each passenger to rub their
hands before getting into the cabin (at the entrance to the
bridge/jetway or when getting off the bus)

 STATION
- Reporting suspected case
SUPERVISOR
Report passengers with:
 CHECKING
AGENTS Specific symptoms of fever are
 person feels warm to the touch,
- Specific symptoms of fever  PAX  person gives a history of feeling feverish, or
- Or fever and one of the following: HANDLING  has an actual measured temperature of 38° C] or
AGENTS higher that has persisted for more than 48 hours.
- Persistent cough
- Difficulty breathing
- Appears obviously unwell.

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 MEASURES AND RECOMMENDATIONS FOR OPERATIONS DURING THE PANDEMIC OF COVID-19

 Suspected case should be managed under the framework of

the airport public health contingency plan in coordination with
airport health authorities.

3- Arriving and Transfer Passenger

When an aircraft arrives with a possible COVID-19 passenger or

with an affected passenger and Ramp Buses are required, assess
the situation before-hand:

 Provide and identify a limited number of buses for that service,

 Use the same buses for the whole disembarkation service and
disinfect once the process is finalized,
 Limit the number of passengers in the bus,
 Define a communication protocol between the ground  STATION This shall ensure:
personnel and cockpit crew to avoid direct contact e.g, the The risk of infection is avoided between the ground
SUPERVISOR personnel on the one hand and the passengers and crew
Ramp Agent communicates with Cockpit through headsets to
advise:  GROUND from a flight with an infected person on the other hand
- The stair/s at door have been securely placed HANDLING
- The Ramp Agent will confirm the stair is secured and safe STAFF
for disembarkation  FLIGHT CREW
- They will agree on number of passengers to disembark at  CABIN CREW
the given time
- A hand signal shall be provided by both the cabin crew and
ground crew once the agreed limits are reached to
maintain the “physical distancing”:
- Once the process is agreed the buses and boarding devices
shall be disinfected prior use for the next process
- Disinfection is done thoroughly

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 MEASURES AND RECOMMENDATIONS FOR OPERATIONS DURING THE PANDEMIC OF COVID-19

CARGO OPERATIONS
4- Guidelines for Cargo and Baggage Handlers

 Apply General Precautionary Measures

 Wearing a mask of any type is not recommended when
- Wash hands frequently with soap and water or use an
handling cargo from an affected country.
alcohol-based hand rub if hands are not visibly dirty.  CARGO
 Gloves are not required unless they are used for
- Particular
Avoid touching
attention
eyes,
must
nosebeand
paid
mouth.
to the transport of MANAGER protection against mechanical hazards, such as when
- Human
Avoid remains (HUM)
close contact following
with COVID-19
people who are sickwhich must  CARGO AGENTS manipulating rough surfaces.
- be As
subject
muchto asspecial authorization
possible, by ANAC.
practice social distancing,  GROUND  Importantly, the use of gloves does not replace the need
HANDLING for appropriate hand hygiene, which should be performed
AGENTS frequently, as described above.
 When disinfecting supplies or pallets, no additional PPE is
required beyond what is routinely recommended.

CATERING
 CATERING
 Apply General Precautionary Measures MANAGER
 CATERING
AGENTS
- Wash hands frequently with soap and water or use an  CATEREER
alcohol-based hand rub if hands are not visibly dirty.
AGENTS
- Avoid touching eyes, nose and mouth.
- Avoid close contact with people who are sick
- As much as possible, practice social distancing,

No change to normal catering procedures.

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 MEASURES AND RECOMMENDATIONS FOR OPERATIONS DURING THE PANDEMIC OF COVID-19

- Verify the presence onboard of UPK and its Content and ensure
minimum requirements are fulfilled

- Provide sufficient alcohol-based hand rub limited to the

maximum authorized quantity.

- Provide facemasks to the Pilot and Cabin Crew and gloves to

the Cabin Crew.

- Provide sufficient Passenger Localization Forms onboard

departure flights.

MAINTENANCE AND ENGINEERING

 Apply General Precautionary Measures

 DIRECTOR
MNT& ENG
- Wash hands frequently with soap and water or use an
 SUPERVISOR
alcohol-based hand rub if hands are not visibly dirty.
ENGINEERING
 ET MRO TEAM
LEADER
 AIRCRAFT
TECHNICIANS

When aircrafts are being parked for a long layover, ensure  DIRECTOR
to check on :

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 MEASURES AND RECOMMENDATIONS FOR OPERATIONS DURING THE PANDEMIC OF COVID-19

- Spacing and distance between adjacent aircraft

- As much as possible, Park into the prevalent wind direction
- Consider periodic engine runs for engine preservation
- Available anchor points for high wind conditions
- Prioritize parking on serviceable bay for aircraft planned for
service to avoid repositioning
-
Boeing Specific:

- Aircraft Maintenance Manuals chapter 10 recommendations for

parking, storage and return to service of the aircraft.

- Refer to the specific Task Card

MNT& ENG
 SUPERVISOR
ENGINEERING
Aircraft preventive cleaning  ET MRO TEAM
LEADER
- The cabin of aircraft which are engaged into operation during  AIRCRAFT
the period of Coronavirus pandemic will be systematically TECHNICIANS
cleaned with an approved disinfectant using the appropriate
Task Card. Cleaning will be performed before putting aircraft in
service and at the end of operation.
- The use of disinfectant other than that approved and
authorized by the manufacturer and the director Maintenance
and Engineering on the aircraft parts is strictly prohibited in
order to avoid subsequent consequences of corrosion or
flammability on the aircraft.

Cleaning of an aircraft with a suspected case of

communicable disease.

Refer to the Task Card and specific and Guidelines.

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 MEASURES AND RECOMMENDATIONS FOR OPERATIONS DURING THE PANDEMIC OF COVID-19

CABIN OPERATIONS
 MANAGER IFS
Apply General Precautionary Measures  CABIN CREWS

- Wash hands frequently with soap and water or use an

alcohol-based hand rub if hands are not visibly dirty.
- Avoid touching eyes, nose and mouth.
- Avoid close contact with people who are sick
- As much as possible, practice social distancing,
- Self-monitoring if you develop fever, cough, or difficulty

 Ensure cabin specific cleaning is performed

 Ensure presence of UPK and electronic contactless
thermomether onboard.
 Ensure sufficient alcohol-based hand rub availability onboard
(comply with the maximum authorized quantity).
 Ensure availability onboard of sufficient quantity of passenger
Localization Forms for traceability,
 No free seating allowed in cabin,
 As much as possible, practice physical distancing during
boarding,
 Establish a spacing between the passengers in the cabin
(depending on the risk, the configuration, the number of When it is not possible to establish and maintain a
passengers and the balance), spacing between the passengers in the cabin, protective
 Provide alcohol-based gel to each passenger to rub their hands facemasks should be provided for passengers.
if this is not done before getting into the cabin
 Limit access to the aircraft to the necessary minimum. All
other personnel, including ground handling personnel whose
presence is not necessary for the performance of their task,
must not board the aircraft.

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 MEASURES AND RECOMMENDATIONS FOR OPERATIONS DURING THE PANDEMIC OF COVID-19

Identify and report sick and potentially infectious

travelers
 Report to the PIC passenger with: Specific symptoms of fever are
- Specific symptoms of fever or  person feels warm to the touch,
- Fever and one of the following:  person gives a history of feeling feverish, or
 Persistent cough  has an actual measured temperature of 38° C] or
 Difficulty breathing higher that has persisted for more than 48 hours.
 Appears obviously unwell

 Implement the documented specific procedure for the handling

of symptomatic/infectious traveler onboard.  It is important that recalls and updates are provided on
 Use precautional recommendations when removing PPE or precautionary measures and SOP to all crew during the
gloves. pre-flight briefing.

FLIGHT OPERATIONS
 DIRECTOR
 Apply General Precautionary Measures FLIGHT OPS
 MANAGER
- Wash hands frequently with soap and water or use an FLYING
alcohol-based hand rub if hands are not visibly dirty.  FLIGHT CREW
- Avoid touching eyes, nose and mouth.
- Avoid close contact with people who are sick
- As much as possible, practice social distancing,

- Limit access to the flight deck to the necessary minimum as

possible.

- Ensure passenger’s seating in the cabin is taken into account in

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 MEASURES AND RECOMMENDATIONS FOR OPERATIONS DURING THE PANDEMIC OF COVID-19

the weight and balance calculation (spacing between the

passengers in the cabin)

- Ensure each traveler is wearing a facemask when the spacing

between the passengers in the cabin is not possible while
seating,

- The use of disinfectant other than that approved and

authorized by the manufacturer and the director Maintenance
and Engineering on the aircraft parts is strictly prohibited in
order to avoid subsequent consequences of corrosion or
flammability on the aircraft.

Recall of Procedure to handle ill passenger

Suspected case on board an aircraft  Separate the ill person from other passengers by
 Activate the on-board procedures for Cabin Crew to manage ill moving other passengers away.
passenger and Flight Crew Reporting procedure for suspected  ASK the ill person to wear a medical mask and
case on board.
 Complete the Aircraft General Declaration Form and request all
passengers to complete the Passenger Localisation Form for
traceability.
 Comply with health measures recommended by national
authorities.

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