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TECHNICAL BULLETIN
DATE: June 2007 ISSUE: 1 NUMBER: 11/201
SUBJECT: Servicemaster Software Use

MACHINES AFFECTED: JS AMS Machines

TERRITORIES AFFECTED: All

SERIAL NUMBER RANGE AFFECTED:

SERVICE CODE: REPAIR TIME:

TO BE CARRIED OUT:

SAFETY NOTICE: Instructions in Service Bulletins assume that the engineer has a sound knowledge of safety procedures and has been trained in the
maintenance and repair of JCB products. If you are unsure or do not understand information contained in this or other bulletins, ask your supervisor or contact
JCB Service for advice. REMEMBER SAFETY MUST COME FIRST.

Service Information Updating Servicemaster 2 on a Laptop

This bulletin describes how to install, update and When updating Servicemaster 2 it is best practice to
configure Servicemaster 2. It also describes how to delete the previous version FIRST.
update vehicle software for JS Excavators.
1 Start Windows on the Laptop.
Adhering to this document will help avoid problems often
experienced when using Servicemaster 2 for the first time.

Fig 1.

2 Click START, SETTINGS, CONTROL PANEL.

Copyright © 2004 JCB SERVICE. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any other means, World Class
electronic, mechanical, photocopying or otherwise, without prior permission from JCB SERVICE. Customer Support
This communication and the information within is intended for the recipient only, for information purposes, is confidential and may not be communicated to any third party.
Whilst the information is believed to be correct, no guarantee is given by JCB as to it’s accuracy and it’s use may not be attributed to JCB.
This bulletin is issued for information only and does not constitute an instruction to carry out warranty repairs on JCB products.

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11/201 2/9

Fig 2.

3 Double click the ADD OR REMOVE PROGRAMMES Fig 4.

icon.
8 Right click JCB_Servicemaster 2 and then click
DELETE.

Servicemaster 2 is now completely removed from the

laptop.

Installing Servicemaster 2

1 Insert the Servicemaster 2 disc into the disc drive of

the laptop.

Fig 3.

4 In the Add or Remove Programmes list select

SERVICEMASTER 2. Click the REMOVE button.

5 Follow the on-screen instructions. Close the control

panel.

6 Open MY COMPUTER from the desktop. Double

click LOCAL DISK (C:).
Fig 5.
7 Click JCB_Servicemaster 2 in the list.
2 A welcome screen will appear. Click the left button.

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Fig 6. Fig 9.

3 At the next screen Click the Servicemaster 2 button. 3 Double click the USB DLA DRIVERS icon.

4 Follow the on-screen instructions.

5 Double click either the SERIAL PARALLEL WIN95

DRIVERS icon or the SERIAL PARALLEL WIN98-XP
DRIVERS icon dependant on your laptop.

6 Follow the on-screen instructions and when

prompted to restart the laptop click OK.

Selecting DLA Type and Port

7 Once the laptop has restarted, open Servicemaster 2

Fig 7. again using the icon on the desktop.

4 Click the INSTALL button.

5 Follow the on-screen instructions.

Configuration of Servicemaster 2

1 Open Servicemaster 2 using the icon on the desktop.

Fig 10.

8 Right click anywhere on the Servicemaster black

screen (not over an icon) and click DLA SETUP.

Fig 8.

2 Select DLA from the drop-down menu bar.

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Connecting to the Vehicle

The DLA supplied to JCB and related Dealerships is the

only tool required to connect to the vehicles onboard CAN
network.

C D
B E
A
J F
H G

Fig 11.

9 Depending on your DLA type select either:

728/26500 - USB/SERIAL DLA, or

717/20138 - PARALLEL/SERIAL DLA.

Fig 12.
10 Click APPLY
When connecting the DLA to the vehicle error codes may
11 If 717/20138 - PARALLEL/SERIAL DLA is selected
appear on the Laptop. Refer to error codes and fixes for
the port configuration must be calibrated:
help. K Error Codes and Fixes ( T 9).
Click the CONFIGURE COM PORTS button. A
Important: The laptop cable must be connected between
second screen will appear.
the laptop and the DLA before the vehicle cable is
connected. The vehicle cable must be connected between
If you are using a parallel port DLA connection click
the DLA and service connector, DLA end first. This is to
LPT1 and then click the UP button to move LPTI to
prevent electrical damage to the DLA.
the top of the list.
1 Connect the DLA to your laptops Parallel Port or
If you are using a serial or USB DLA connection
USB port using the cable supplied with the DLA.
LPT1 must be left at the bottom of the list.

12 If a USB DLA connection is being used connect the

DLA into one of the USB ports of the laptop. Wait for
the laptop to recognise the device. Repeat this for
ALL remaining USB ports on the laptop. This will
ensure that all USB ports have been setup to use the
DLA.

416401-C1
A
Fig 13.

2 Attach the second cable between the DLA and the

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on vehicle service connector A. Installing Vehicle Software

3 Power up the vehicle.

4 Ensure that the power LED on the DLA is

illuminated.

Setting Up a Vehicle Profile

Fig 15.

1 Select JS MACHINE RANGE from the drop-down

menu bar.

Fig 14.

1 Select JS MACHINE RANGE from the drop-down

menu bar.

2 Double click the VEHICLE SETUP ICON. A screen

will appear

3 Select the model number from the drop-down menu.

4 Select the appropriate options by ticking the

appropriate boxes.
Fig 16.
5 Click the NEXT button. Select the appropriate
language. 2 Double click the FLASH LOADER icon. A screen will
appear.
6 Click the WRITE button to write the profile to the
vehicle. 3 Click the EMS icon. Click the browse button. Another
screen will appear. Navigate to find the EMS
software on your laptop.

4 Click OPEN, then START.

Note: Ensure that code 130 is displayed in the source

address box.

5 A promt will appear asking if you wish to update the

software. Click YES.

6 Click the ECU1 icon. Click the browse button.

Another screen will appear. Navigate to find the
ECU1 software on your laptop.

7 Click OPEN, then START.

Note: Ensure that code 129 is displayed in the source

address box.

8 A promt will appear asking if you wish to update the

software. Click YES.

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9 For wheeled vehicles click the ECUW icon. Click the

browse button. Another screen will appear. Navigate
to find the ECUW software on your laptop.

10 Click OPEN, then START.

Note: Ensure that code 55 is displayed in the source

address box.

11 A promt will appear asking if you wish to update the

Fig 18.
software. Click YES.
4 Select from the drop-down menu the `Engine Model
Using ECM Setup
Code'. K Fig 18. ( T 6).
The ECM Setup tool is included in Servicemaster 2 for
use with Tier 3 engines.

The ECM Setup tool is used to:

1 Write the `QR code' of a replacement fuel injector to

an ECM. K Write QR code. ( T 6).

2 Read unique engine details from a damaged ECM.

K Read Engine Details ( T 7)

3 Write unique engine details to a replacement ECM.

K Write Engine Details ( T 8)

Write QR code.

To write the QR code of a replacement injector to the ECM

use the following procedure. Fig 19.

Note: Example shows replacement injector 3. 5 From the new injector, note the QR code. K Fig
19. ( T 6)
1 Connect the PC to the vehicle through a DLA and
switch on the ignition. Note: Do Not use the struck out numbers.

Fig 20.

6 Enter the new QR code, as shown, into the boxes for

the replacement injector. K Fig 20. ( T 6).

Fig 17. 7 Select button A. The QR code is now written to the

ECM.
2 Open the ECM Setup tool from within Servicemaster.

3 The ECM Setup tool will attempt to connect to the

CAN bus, after which, the `Connect' button will be
greyed out.

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Read Engine Details

1 Connect the PC to the vehicle through a DLA and

switch on the ignition.

Fig 23.

4 Select button A. The ECM Setup tool will read and

Fig 21. display the following:

2 Open the ECM Setup tool from within Servicemaster. a Injector QR codes. K Fig 24. ( T 7).

Fig 24.

b Engine Serial Number. K Fig 25. ( T 7).

Fig 22.

3 The ECM Setup tool will attempt to connect to the

CAN bus, after which, the `Connect' button will be
greyed out.

Fig 25.

c Q Tone. K Fig 26. ( T 8).

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Fig 26.

5 Select `Disconnect' from the `File' menu pull down or Fig 27.
select button B.
3 Select the connect button A.
6 To copy the details on to a new ECM follow the next
procedure. K Write Engine Details ( T 8). 4 The ECM Setup tool will attempt to connect to the
CAN bus, after which, the `Connect' button will be
Important: DO NOT switch the laptop off, close the ECM greyed out.
setup tool or disconnect the DLA when reading or writing
to a new ECM.

Note: If the details can not be read from the ECM contact
JCB Service.

Write Engine Details

Copy details from existing ECM. K Read Engine

Details ( T 7).

Important: DO NOT switch the laptop off, close the ECM

setup tool or disconnect the DLA when reading or writing Fig 28.
to a new ECM.
5 The QR code will be displayed for each injector.
1 Turn ignition off. Select buttons B to write each code to the ECM.

2 Remove ECM unit and replace with new unit.

Fig 29.

6 On the `Rewrite Engine Serial Number' tab page,

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select button C to write the serial number to the

ECM.

7 On the `Rewrite Q Tone' tab page, select button D to

write Q-trim values to the ECM.

Fig 30.

Error Codes and Fixes

Error Code Cause Fix

142 The laptop can not see any Check all connection between the machine and the laptop. Check
communication with the machine. the red power supply light is illuminated. Check continuity of all
DLA cables. Check Can Bus lines.
146 Connection is already open. Close all programmes that are open. Locate the "V" K Fig
31. ( T 9) on the toolbar and right click. Click EXIT. Click YES if
asked "VAPI clients are still connected. Do you want to
terminate?” Reopen Servicemaster and connect to the machine.
PGN 4 Software and Servicemaster versions If using Servicemaster 1 then only software less than version 7 will
incompatible. work. If using Servicemaser 2 only software versions greater than
7 will work. Flash programmer is the same in both Servicemaster
versions so this tool can be used regardless of software or
Servicemaster versions.
231 Wrong DLA / Connection. Refer to, Selecting DLA Type and Port K Selecting DLA Type
and Port ( T 3).

Fig 31.

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