SGS Services and Systems Certification

Annex SL
Introduction and Awareness Course
TUTOR’S GUIDE
_____________________________________________________

SUGGESTED SOLUTIONS TO WORKSHOP 1

FOR TUTOR USE ONLY:

DO NOT GIVE THESE DOCUMENTED SUGGESTED SOLUTIONS TO
DELEGATES
COMPETENCE
Ability to apply knowledge and skills to achieve intended results.

CORRECTION
Action to eliminate a detected nonconformity.

CORRECTIVE ACTION
Action to eliminate the cause of a nonconformity and to prevent recurrence

DOCUMENTED INFORMATION
Information required to be controlled and maintained by the organisation and the medium on
which it is contained

INTERESTED PARTY
Person or organisation that can affect, be affected by, or perceive themselves to be affected
by a decision or activity

MEASUREMENT
Process to determine a value

MONITORING
Determining the status of a system, a process or an activity

NONCONFORMITY
Non-fulfilment of a requirement.

ORGANISATION
Person or group of people that has its own functions with responsibilities, authorities and
relationships to achieve its objectives

OUTSOURCE
Make an arrangement where an external organisation performs part of an organisation’s
function or process

PERFORMANCE
Measurable result

RISK
Effect of uncertainty

Annex SL Introduction and Awareness Course

TG – Solutions to Workshop1 - 0314
Page 1 of 1