Vehicle Servicing and Repair - Front Office Operations

Customer Front Office Reception Technical department

1 Greet Customer

compras de Vehicle
materalies collection Estimate/quote
Action? Estimate cost and
date of completion

Vehicle drop off

Give estimate\quote and
date of collection to the Estimate\Quote
customer
Quote and date Yes, vehicle drop off
No
of collection
acceptable?

Yes, will drop off

vehicle later

drop off Order Requisition Process customer's

Accept customer's order
vehicle form order

Inform customer about

Customer Leaves completion of order