Scenario Overview

BP Auto V1.600
A77: Warranty Processing with
Authorization
 Overview

Scenario – A77 Warranty Processing with Authorization

This scenario is made up of several building blocks containing the preconfiguration required for the Warranty
Processing with Authorization scenario. Building blocks can help you to implement the solution and put into production
quickly.

To illustrate the scenario presented in this overview document, the business view, the interaction view, and the
component view, provide three different perspectives on the business scenario.

Business View

The business view shows the business partners participating in the Warranty Processing with Authorization
scenario, the business environment, and the business requirements, and benefits for the parties involved.

Interaction View

The interaction view shows the business landscape, process flow and explains the detailed steps required to carry
out the scenario.

Technical View

The technical view shows the key function available in the Warranty Processing with Authorization scenario.

 SAP AG 2007, Warranty Processing with Authorization

 Business View

 SAP AG 2007, Warranty Processing with Authorization

 Information Synchronization between Importer and Dealer

OEM / Supplier Importer Dealer Customers

The customer has a problem with their vehicle and returns to their dealer to have the problem repaired.

But warranty expired.

Importer want to authorize a claimant to submit a warranty claim for the problem object according to the warranty
condition, there is no longer a warranty.

System can check the authorization and process the claim automatically.

Information Synchronization Solution for Importer and Dealer in SAP BP

 Simple Authorization claim administration
 Integrated Authorization and Claim management
 Authorization information integration into warranty management

 SAP AG 2007, Warranty Processing with Authorization

 A77 Warranty Processing with Authorization

Dealer (Claimant)
Customer: 7701
Fax, Mail,
Request special claim/ Telephone
Provide relevant data Importer / Distributor
Dealer Portal (Warranty Processor)
Create Claim for this
Object with the
Recall Create authorization
authorization number
for special Claimant

C
Approve/Cancel End
Materials: A
A77-1000_SAL Transfer authorization
Number to Claimant

VSR Check

Valid

New Version and

Price decision
Credit Memo
Monthly
Credit Memo List
SAP System

 SAP AG 2007, Warranty Processing with Authorization

 Interaction View

 SAP AG 2007, Warranty Processing with Authorization

 A77 Warranty Processing with Authorization: Process Flow

Dealer Importer / Distributor

(Dealer Portal) (R/3)

Request for a special claim case and

Create an authorization for the special claimant (Dealer)
provide the relevant data

C
Approve / Cancel End

A
Transfer the authorization number to the claimant

Create the claim for this object

VSR Check
with the authorization number

Valid

New version created and price decision

Credit Memo

Monthly Credit Memo List

Note: Information flow

 SAP AG 2007, Warranty Processing with Authorization
 A77 Warranty processing with Authorization (Approve): Process Steps 1/2

Business Benefits Importer/Distributor Dealer Business Benefits

Request for a special claim case

and provide the relevant data
(Information)
Record the negotiated condition Create an authorization for the
in the system. special claimant (Dealer)

Approve

Transfer the authorization

number to the claimant
Dealer create the authorization
Create the claim for this object claim via dealer portal
with the authorization number

Step Description:
 The dealer makes a request for a special claim.
 The importer clarifies with the claimant that he or she can make a warranty claim for the object in question
although the warranty conditions are no longer fulfilled.
 The importer creates an authorization in the system for the special claimant on the basis of the warranty type
for authorization and approves or cancels the authorization.
 If the authorization is approved the importer transfers the number of this warranty claim as an authorization
number to the claimant.
 The claimant creates a warranty claim for this object and enters the authorization number and the name of the
person granting the authorization.
 SAP AG 2007, Warranty Processing with Authorization
 A77 Warranty processing with Authorization (Approve): Process Steps 2/2

Business Benefits Importer/Distributor Dealer Business Benefits

Compare the claim to the
negotiated condition using VSR
check. VSR Check

Valid

New version created and price

decision

Monthly Credit / Debit Memo list

Step Description:
 A VSR check is carried out to check whether the object in the claim is the same as the object in the
authorization and compares the items contained in each.
 If the result of the check is positive, a new warranty version is created with pricing determination, and the
monthly credit and debit memos are issued.
 At the end of the Month, or at the year a credit memo list is created and issued to the dealer.

 SAP AG 2007, Warranty Processing with Authorization

 A77 Warranty processing with Authorization (Cancel): Process Steps

Business Benefits Importer/Distributor Dealer Business Benefits

untitled Business Benefit untitled Business Benefit
Request for a special claim case
and provide the relevant data
(Information)
Create an authorization for the
special claimant (Dealer)

Cancel

End

Step Description:
 The dealer makes a request for a special claim.
 The importer clarifies with the claimant that he or she can make a warranty claim for the object in question
although the warranty conditions are no longer fulfilled.
 The importer creates an authorization in the system for the special claimant on the basis of the warranty type
for authorization and approves or cancels the authorization.
 If the authorization is canceled, then stop the warranty processing.

 SAP AG 2007, Warranty Processing with Authorization

 Automotive - Sales & Service Organizations Solution Map
OEMs & Suppliers Procurement Sales & Distribution Service Dealer Network &
Customers
Sales & Marketing
Brand and Customer Management
Vehicle Lifecycle Management
Channel Management
Leasing
Vehicle Management
Vehicle Planning & Forecasting
Order-to-Delivery
Service Parts Management
Service Parts Planning
Service Parts Execution
Customer Service
Interaction Center
Importer Service Operations
Warranty Management
Fleet Management & Rental
Dealer Business Management
Customer Management
Vehicle Sales and Administration
Vehicle Service
Parts Management

Enterprise Management & Support

Analytics
Financials
Human Capital Management
Corporate Services
Operations Support

 SAP AG 2007, Warranty Processing with Authorization

 Technical View

 SAP AG 2007, Warranty Processing with Authorization

 Business Scenario Overview

Warranty Expired

Importer

Give Authorization to this

Warranty (Auth. No.) Dealer

 SAP AG 2007, Warranty Processing with Authorization

 A77 Warranty Processing with Authorization: Key Functions

Key Functions of Authorization and Warranty Processing

Integrated Authorization and Claim management

 Sets the linkage among Warranty processor information and Dealer information

Authorization information integration into warranty management

 SAP AG 2007, Warranty Processing with Authorization