Week 3: Selling and Executing Services

Unit 6: Third-Party Field Service and Repair

Third-Party Field Service and Repair
Overview and business value

▪ Manage demand fluctuations without impacting customer’s service level agreement

▪ Eliminate silos by intelligently integrating the third-party service contractor
▪ Used for cases which have remote geographical coverage, warranty work, or special skills
▪ Continuously monitor and reduce cost of service and improve margins

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2

Third-Party Field Service and Repair
Process flow

Service Order Purchase Order

Company

Customer Invoice Supplier Invoice

Customer Supplier/
External Service Performer Subsidiary
Customer  Supplier (Intercompany)

SAP Business ByDesign automates the third-party field service and repair scenario based on user
configuration. It consists of the order, procurement, and settlement processes.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3

Third-Party Field Service and Repair
Third-party process flow in an intercompany scenario

Buying Company Selling Company

1. Create Service Order

2. Release Service Order to Execution

3. Create & Order Purchase Order 4. Create Service Order

5. Create Purchase Order Acknowledgement

7. Create Goods & Services Receipt 6. Create & Release Service Confirmation

8. Review & Release Service Confirmation

10. Create Supplier Invoice 9. Create Customer Invoice

11. Create Customer Invoice

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4

Third-Party Field Service and Repair
Third party with service contracts in an intercompany scenario

Contract

Service Order Purchase Order

Company

Customer Invoice Supplier Invoice

Customer Subsidiary
External Service Performer (Intercompany)
Customer  Supplier

Third-party field service and repair scenario supported via service contracting as well

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5

Third-Party Field Service and Repair
Configuration

1. Minimum of two partner company’s using SAP Business ByDesign

2. Scope the ‘Third Party Field and Service’ process

3. Maintain both sales price and purchase price in the service to be used in the scenario

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6

Third-Party Field Service and Repair
Configuration

3. Scope the
‘Communication for
Service and Repair’
processes

4. Scope the ‘Supplier

Invoice’ EDX
question as well

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7

Third-Party Field Service and Repair
Configuration

5. Internal EDX setup

for:
▪ Service Order
Confirmation
▪ Service
Confirmation

6. Internal EDX setup

for the supplier used
in Purchase Order

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8

Third-Party Field Service and Repair
Demo

D E MO

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

Third-Party Field Service and Repair
Summary

▪ Third-party field service and repair in intercompany scenario

▪ Third-party field service and repair with contracts in intercompany
scenario

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10

Thank you.
Contact information:

open@sap.com
Follow all of SAP

www.sap.com/contactsap

© 2018 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.