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Assignment 3
Assignment 3
Assignment – 3
2. Name two specific ways a car company can try and reduce post purchase cognitive dissonance
when they sell a brand new car to a 25 year old millennial
3. List out factors that can be an obstacle for CRM (Customer Relationship management/Manager)
success to an organization.
5. Why have so many CRM efforts failed by organizations? Can you cite a personal example of a
CRM effort?