Actividad de aprendizaje 14

Evidence 1: Dialogue “Evaluating product and service”

Karol: Hello, Good

morning Federico, I
am Karol Taylor. Federico: Hi Karol,
Good morning. How
can I help you?

Federico: Karol it basically

Karol: Federico, please starts with the reception of
inform me how is the our client’s database by a
telephone management secure transfer site.
process in the collection
areas.

Federico: The load of the

information is generated to the
Karol: What do they do in management application of our
your area after the company and the work lists a
reception? regenerated for the different groups
of collection consultants.
 Federico: In this process it is Karol: Ok very well Federico, what are
also defined if they are going to the work lists you are talking about?
manage in a virtual and we know
that they pay without the need of
an advisor

Federico: list of predictive or

manual dialing, or where
Karol: Federico with that
applicable, only of virtual,
already started the
management with text
telephone management?
messages, and sub sequently
in mixed form,

Federico: don’t before this, and parallel to

the generation of work lists
GLOSARY:
Management: The process of dealing with or controlling things or people.
Collection: The action or process of collecting someone or something.
Adviser: A person who gives advice in a particular field.
Parallel: (Of lines, planes, or surfaces) side by side and having the same distance
continuously between them.
Strategies: A plan of action designed to achieve a long-term or overall aim.
Debtors: A person, country, or organization that owes money.
Payment: The action or process of paying someone or something or of being paid.
Supports: Material assistance.