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Communication
Learning Outcomes:
At the end of the lesson, the students should be able
to:
5 Skills of Communication:
(1) Listening (2) Speaking
(3) Reading (4) Writing
(5) Viewing
2. Communication is a system (as telephones, computers, others digital gadgets) for transmitting or exchanging
information.
3. Communication is the act or process of using work, sources, signs, or behaviors to express or exchange information
or to express ideas, thoughts, feelings etc. to someone else.
4. Communication is a message that is given to someone such as letter, telephone call, etc.
5. Communication is a way of sending information to people by using technology (radio, wireless or electronic
communication, etc.
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Communication helps people to express their ideas and feelings and at the same time
helps us to understand emotion and thoughts of others.
Every day, we communicate with a lot of people including our families, our colleagues,
or even strangers. We should learn how to communicate effectively to make our lives
better.
1.Substituting functions
2.Reinforcing functions Click icon to add picture
3.Regulating functions
4.Contradicting functions
3. CONSIDERATION
Focus on “you” instead of “I” and “we”
Show reader benefit or interest in reader perspective
Emphasize positive, pleasant facts
Apply integrity and ethic
5. CLARITY
Choose short, familiar, conversational words
Construct effective sentences and paragraphs
Achieve appropriate readability (and listen-ability)
Include examples, illustrations, and other visual aids
7. COURTESY
Be sincerely tactful, thoughtful, and appreciative
Omit expressions that irritate, hurt, or belittle
Grant and apologize good-naturedly