n E(t) m

0 5 12
1 5 12
2 4 15
3 3 20
4 2 30

4
30 302 303 30 4
∑ p n=P0 1+
n=0
( + + +
12 12∗15 12∗15∗20 12∗15∗20∗30
=1 )
1
P 0= 2
30 30 30 3 304
( 1+ + + +
12 12∗15 12∗15∗20 12∗15∗20∗30 )
P0=0.04255319

λ
p1= P
μ1 0

λ2
p2 = P
μ1 μ 2 0

λ3
p3 = P
μ1 μ 2 μ3 0

λ4
p4 = P
μ 1 μ2 μ 3 μ 4 0

P1=0.1063829

P2=0.21276595

P3=0.319148925

P4 =0.319148925

4
Ls =∑ n Pn=0 P0 + P1 +2 P 2+3 P3 + 4 P4
n=0

4
Ls =∑ n Pn=0+ 0.1063829+ 2∗0.21276595+3∗0.319148925+ 4∗0.319148925
n=0

Ls =2,7659 clientes
 Clientes
λ efec =λ ( 1− p 4 )=30∗( 1−0.319148925 )=20,42
Hora

2,7659
W s= =0,1366 Horas
20,42

4
Lq=∑ (n−1) pn=0.21276595+ 2∗0.319148925+3∗0.319148925=1,8085Clientes
n=2

1,8085
W q= =0,0885 Horas
20,42

W s−W q =0,1366−0,0885=0,0481 Horas