Dheeraj Kapoor

Email: Dhkapoor32@gmail.com
Mobile No: +91-9717262240

Synopsis SAP Basis Consultant

 3 Year of SAP-BASIS experience.

 Quick adaptability to new technologies concepts and zeal to improve technical skills.

 Ability to work with time sense as a team player or individually.

 Good Communication and Presentation skills and Good as team Builder, Team player and also
capable to give efficient business solutions upon requirements.

 Possess strong analytical, teamwork and management skills.

Technical Knowledge

SAP Installation: Good Knowledge of SAP Product (ECC, IDES).

Installation/Support Pack Upgrade: Sound knowledge of Add-on installation/Up gradation of
support pack in ABAP system using SPAM, And SAINT.
SAP BASIS Support Activities –Transport Management, Performance monitoring, Trouble
shooting, Creating and monitoring Back ground jobs, Spool Management, Applying SAP notes,
Client Administration, User Administrations, Role creation and maintenance, SAP Profile
maintenance, OS Basic Administration.
Stack file Generation: Generated with help of Maintenance Planner.
System Refresh: Experience of SAP ECC Quality System data refreshes using Backup/restore
method.
Kernel Upgrade: Expert in upgrading the SAP Kernel in ABAP stacks System on Windows.
STMS – Configuration of STMS, Monitoring STMS,
RFC – RFC Creation, Deletion & Monitoring
HANA Administration: only Technical Monitoring.

Product Platform: -

ERP Application : SAP ECC 6.0 & HANA 2.00,

Database : Oracle 11g,
Operating System : Windows Server 2003/08
Installation Tools : SAPInst, SWPM.
Upgrade/Patching/Add-on Tools: SAINT and SPAM,

Educational & Qualification

 B.TECH (IT) in 2015 from Maharishi Dayanand University, Rohtak.
 3 month SAP BASIS Training from Elecose IT Training.

WORK EXPERIENCE:

1. Currently Working with Psychotropics India Ltd. as SAP BASIS Consultant since Sep
2016 to till date.

PROJECTS UNDERTAKEN

About Company:
Company# 01

Company : Psychotropic India Ltd (On SAP HANA)

Project Type : Support and Monitoring

Duration : Sep 2016 to till date

Role and Responsibilities

 Activity under Basis support related to tier L1 Technical configuration.
 Problem, troubleshooting and resolution for escalated calls.

 Analyzed Root Cause of Authorization Problems and fix the missing authorizations. Handling
teams technically in all areas of service defined within SAP Basis areas.

 Perform the post installation activity of ECC system (TMS, Spool, Background Job, Operation
Modes, Profile parameter).

 User administration including user creation, modification adding the roles, authorizations
profiles to the user’s upon request.

 Troubleshooting problems Printers in SAP

 Background Jobs scheduling and error analysis.

 Applying SNotes.
 System Refresh

 Troubleshoot issues occurred while SAP system start up process.

 Monitoring Background Jobs – taking necessary actions upon JOB failure.

 Monitoring Spool Requests – taking necessary actions upon SPOOL failure

 Monitor the Standard Background Jobs - further to take necessary actions if the Jobs were
failed.
 Monitoring & Checking ABAP dumps and provide the information to Technical and Function
team for the concern Jobs.
 Checking SYSTEM Log files and taking necessary action.
 Daily system monitoring and performing Health checks as preventive steps to keep the
system up and running

Company # 02

Company : SRS Group.

Project Type : Installation & Support

Duration : Oct 2015 to Sep. 2016.

Role and Responsibilities

 Provide Remote Customer support.

 Prepared Companies Internal Network Setup.
 Setup Internet Connectivity.
 Give End to End Customer Support.
 Providing daily operational support and system administration for corenetwork
infrastructure.
 Provide Email, Antivirus , ERP Solution to companies.

 IT infrastructure planning, designing and development.

 Installation, configuration, maintenance, troubleshooting of IT network and LAN, WAN,
Hardware, Routers, Switches, Servers.
 Having knowledge of Command line (PING, ARP, IPCONFIG, TRACEROUTEetc).
 Interacted with the different system vendors.
 Providing System Support Desktop, Laptop’s.
 Hardware Identification and Troubleshooting.
 Monitoring network performance.