Question Excerpt From ISO 9001:2008 Overview Test

Q.1) What does ISO mean?

A
International Standards Organization
.
International Organization of
B.
Standards
C
International Organization for Standardization
.
D
Internal Organization for Standardization
.
Q.2) What does ISO do?
A
Provides organizations with information about quality management systems
.
B
Helps organizations become certified under the international standard
.
C
Government responsibilities and tasks in various countries
.
D
A and B
.
Q.3) What are some of the goals of quality management?
A
Productivity and efficiency
.
Providing easily accessible documentation for procedures and work
B.
instructions
C
Improving the quality of the end product or service
.
D
All of the above
.
Q.4) Who is affected by the ISO 9001:2008 certification at DELT?
A
Management
.
B.Students, faculty, DELT consultants and the general public
C
Non-management staff
.
D
All of the above
.
Q.5) Which groups of people play a role in maintaining the ISO certification at DELT?
A
Management
.
B.Non-management staff
C.All staff
Auditor
D.
s
Q.6) What does an audit do?
A Provides data for management to use in evaluating quality management policies and
. procedures
B
Provides an accurate picture of conformance to the ISO standard
.
C
Gives management personal information about staff members
.
D
Attempts to track exactly what the staff do all day at their jobs
.
Q.7) Why is an audit beneficial?
A
It keeps the quality management system functioning and accurate
.
B It ensures that staff continue to use the processes developed for ISO
. certification
C It gives the organization a picture of how well the quality management system is currently
. working
D
All of the above
.
Q.8) How can you prepare for an audit?
A
Look at every document and procedure available to you in case you are asked about any of them
.
B Make yourself familiar with the tasks and processes applicable to your position and practice using
. them
C Print copies of all the documents you use regularly and keep them closeby on your
. desk
D Do thorough research into what everyone's roles are at DELT so you will be able to give information
. about any department
Key

1 C
2 d
3 d
4 d
5 c
6 a
7 d
8 b