ADVANCED TRAINING

ISO 17025:2005

QUALITY MANAGEMENT SYSTEMS.9000

(QMS.9000)
Engr. Hasib Tahir Baig
Muhammad Ali Newaz Shah
QMS.9000
 CHAPTERS INDEX
 Training Part 1: Day 1
 Chapter 1: Lab Accreditation
 Chapter 2: ISO 17025 (Lab Management System)

 Chapter 3: Management Requirements

 Chapter 4: Technical Requirements

 Training Part 2: Day 2

 Chapter 5: Critical Requirements
 Final Exam

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 CHAPTER 1

LABORATORY
ACCREDITATION
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 ACCREDITATION

PROCEDURE BY WHICH A COMPETENT BODY

GIVES FORMAL RECOGNITION THAT AN
ORGANIZATION IS COMPETENT TO
PERFORM SPECIFIC FUNCTIONS

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SOME COMMON PROBLEMS

 NON STANDARD TESTING METHODS

 UNAUTHORIZED TESTING
 NO CALCULATION OF UNCERTAINTY
 NO ILC / PT
 UNSKILLED STAFF - LACK OF ON JOB TRAINING
 LACK OF KNOWLEDGE – EQUIPMENT, HANDLING,
CALIBRATION
 POOR DOCUMENTATION
 USE OF SUB STANDARD CHEMICALS
 UNMAINTAINED EQUIPMENT
 ENVIRONMENTAL CONDITIONS – TESTING,
STORAGE, DISPOSAL

QMS.9000
SOME COMMON PROBLEMS

 IMPROPER SAMPLING TECHNIQUES

 POOR QUALITY REPORTS
 NO / WEAK TRACEABILITY
 POOR HOUSE KEEPING
 NO / WEAK INVENTORY CONTROL

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 IMPACTS

 INTERNATIONAL MARKET
 FOREIGN BUYERS
 PUBLIC CONFIDENCE / COMPLAINTS
 IMAGE OF LABS ?
 POOR DECISION MAKING
 EVEN DEATHS
 PRODUCTION LOSES

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LABORATORY ACCREDITATION

ACCREDITATION NEEDS

 TO IMPROVE PRODUCT QUALITY & SERVICES

 TO BUILD CONFIDENCE OF CUSTOMER

 TO REDUCE TECHNICAL TRADE BARRIERS

 TO LOOK MORE PROFESSIONAL

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ROLE OF ACCREDITATION TO
SUPPORT TRADE & INDUSTRY
WTO - associate agreement on trade
 Most nations are members of WTO which
administer GATT .
 GATT code requires its signatories to accept
test reports and product conformity
certificates from the country of origin of the
products
 Provided that they are satisfied with the
competence and reliability of testing Labs .
 But how ?

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ROLE OF ACCREDITATION TO
SUPPORT TRADE & INDUSTRY

Mutual Recognition Agreement (MRA)

These are formal agreements between Govt’s

or national accreditation bodies under which
each partner agrees to accept Laboratory
Accreditation decisions of others as
equivalent to its own.

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LABORATORY ACCREDITATION
PROCEDURE BY WHICH A
COMPETENT BODY GIVES FORMAL
RECOGNITION THAT LABORATORY
FULFILLS THE REQUIREMENTS OF
ISO 17025 AND IS COMPETENT TO
CONDUCT MEASUREMENT AND
TESTING ACTIVITIES

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 ACCREDITATION BODY

 NUMBER OF ACCREDITATION BODIES IN

THE WORLD

 USUALLY ONE IN A COUNTRY THAT

ACTS WITH THE AUTHORITY OF
GOVERNMENT

PNAC - PAKISTAN
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 LAB ACCREDITATION PROCESS
GAP ANALYSIS & PREPARATION

DEVELOP DOCUMENTATION ISO 17025

IMPLEMENTATION (MGT+ TECHNICAL REQUIREMENTS

APPLY FOR ASSESSMENT WITH AB

ASSESSMENT

TAKE CORRECTIVE ACTION ON NC’s

FOLLOW-UP BY AB

TAKE CORRECTIVE ACTION ON NC’s

QMS.9000
BUT HOW TO PREPARE ?

QMS.9000
 CHAPTER 2

LABORATORY
MANAGEMENT
SYSTEM (LMS)
ISO 17025:2005

QMS.9000
 WHAT IS ISO 17025?

 ISO 17025 is an international standard that

spells out requirements for the competence of
testing and calibration laboratories.

 This standard was developed specifically to give

guidance to lab managers on both quality
management and the technical requirements for the
proper operations of the laboratory.

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 SCOPE
• This international standard is applicable to all
laboratories performing test and/or calibration
regardless of the number of personnel or the extent
of the scope of testing and/or calibration activities.

• When a lab does not undertake one or more of

the activities, the requirements of those clauses do
not apply e.g. sampling, design and development of
new methods, interpretations.

QMS.9000
 LMS - ISO 17025

 25 CLAUSES
15 MANAGEMENT SYSTEM
10 TECHNICAL REQUIREMENTS

 MANAGEMENT REQUIREMENTS ARE

ALMOST SIMILAR TO ISO 9001

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BRIEF SUMMARY OF CLAUSES

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4. MANAGEMENT REQUIREMENTS
 4.1 ORGANIZATION
 4.2 MANAGEMENT SYSTEM
 4.3 DOCUMENT CONTROL
 4.4 REVIEW OF REQUESTS
 4.5 SUB CONTRACTING OF TESTS &
CALIBRATIONS
 4.6 PURCHASING SERVICES & SUPPLIES
 4.7 SERVICE TO CUSTOMER
 4.8 COMPLAINTS

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4. MANAGEMENT REQUIREMENTS
Contd.

 4.9 CONTROL OF NC TESTING

 4.10 IMPROVEMENT
 4.11 CORRECTIVE ACTION
 4.12 PREVENTIVE ACTION
 4.13 CONTROL OF RECORDS
 4.14 INTERNAL AUDITS
 4.15 MANAGEMENT REVIEWS

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 5. TECHNICAL REQUIREMENTS

 5.1GENERAL
 5.2PERSONNEL
 5.3ACCOMODATION & ENVIRONMENTAL
CONDITIONS
 5.4TEST & CALIBRATION METHODS
 5.5EQUIPMENT
 5.6MEASUREMENT TRACEABILITY
 5.7SAMPLING

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 5. TECHNICAL REQUIREMENTS

 5.8HANDLING OF TEST & CALIBRATION

RESULTS
 5.9ASSURING QUALITY OF TEST &
CALIBRATION RESULT
 5.10 REPORTING RESULTS

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 CHAPTER 3

MANAGEMENT
REQUIREMENTS
OF ISO 17025:2005

QMS.9000
 LMS - ISO 17025
4. MANAGEMENT REQUIREMENTS
4.1 ORGANIZATION
 LegalStatus
 Organization structure
 You are Part of Schazoo Zaka
 JobDescription
 Management Representative- MR
 Mr. Raheel in your case
 Deputies
 How will look after in your absence?
 Resources
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 LMS - ISO 17025
4. MANAGEMENT REQUIREMENTS

4.1 ORGANIZATION
 laboratory or the organization of which it is
part shall be an entity that can be held legally
responsible.

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 LMS - ISO 17025
4. MANAGEMENT REQUIREMENTS

4.1 ORGANIZATION
 have managerial and technical personnel with
the authority and resources needed to carry
out their duties and to identify the occurrence
of departures from the quality system or the
procedures for performing tests and/or
calibration and to initiate actions to prevent
or minimize such departures
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 LMS - ISO 17025
4. MANAGEMENT REQUIREMENTS

4.1 ORGANIZATION
 have arrangements to ensure that its
management and personnel are free from any
undue internal and external commercial,
financial and other pressures that may
adversely affect the quality of their work;

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 LMS - ISO 17025
4. MANAGEMENT REQUIREMENTS

4.1 ORGANIZATION
 define, with the aid of organizational charts,
the organization and management structure
of the laboratory, its place in any parent
organization, and the relationships between
management, technical operations, support
services and the quality system;

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 LMS - ISO 17025
4. MANAGEMENT REQUIREMENTS

4.1 ORGANIZATION
 specify the responsibility, authority and
interrelationships of all personnel who
manage, perform or verify work affecting the
quality of the tests and/or calibration;
 provide adequate supervision of testing and
calibration staff including trainees,

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 LMS - ISO 17025
4. MANAGEMENT REQUIREMENTS

4.1 ORGANIZATION
 have technical management, which has
overall responsibility for the technical
operation and the provision of the resources
needed to ensure the required quality of
laboratory operations;

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 LMS - ISO 17025
4. MANAGEMENT REQUIREMENTS
4.1 ORGANIZATION
 appoint a member as quality manager (however
named) who, irrespective of other duties and
responsibilities, shall have defined responsibility and
authority for ensuring that the quality system is
implemented and followed at all times.

 QM shall have direct access to the highest level of

management at which decisions are taken on
laboratory policy or resources;
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4. MANAGEMENT REQUIREMENTS

4.2 MANAGEMENT SYSTEM

 Laboratory management shall define and

document its policies , procedures & objectives
 Laboratory managements' commitment to
compliance with this International Standard
 Quality policy statement
 Quality/ Lab manual
 The roles and responsibilities of technical
management
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4. MANAGEMENT REQUIREMENTS
4.2 MANAGEMENT SYSTEM

Policies :
 Lab Quality Policy
 Purchase Policy
 Control of Non Conforming Work Policy
 Corrective Action Policy
 Record Retention Policy
 Confidentiality Policy
 Training Policy

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 OBJECTIVES

desired future positions of an

organization / departments in line with
the quality policy

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 GUIDELINES
DEPARTMENTAL OBJECTIVE
Objectives must be SMART

S for Specific

M for Measurable

A for Achievable

R for Realistic

T for Time bound

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4. MANAGEMENT REQUIREMENTS

4.3 DOCUMENT CONTROL

 Establish and maintain procedures to control

all documents
 Document approval and issue
 Document changes

 Master List

 Retention

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4. MANAGEMENT REQUIREMENTS
4.4 REVIEW OF REQUESTS ,TENDERS
& CONTRACTS

 The laboratory shall establish and maintain

procedures for the review of requests

 Have policies and procedures for the review of

each request leading to a contract for testing
and/or calibration shall ensure that:

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4. MANAGEMENT REQUIREMENTS
4.4 REVIEW OF REQUESTS ,TENDERS &
CONTRACTS
 Ensure that:

a)  The requirements including the methods to

be used are adequately defined, documented
and understood;
b) The laboratory has the capability and
resources to meet the requirements;
c) The appropriate test method is selected and
capable of meeting the clients' requirements.
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4. MANAGEMENT REQUIREMENTS

4.5 SUB-CONTRACTING OF TESTS &

CALIBRATIONS

When a laboratory has to subcontract work

(e.g. because of unforeseen circumstances,
workload, large contracts or contracts
requiring some extra technical expertise),
this shall be placed with a competent
subcontractor.  

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4. MANAGEMENT REQUIREMENTS

4.5 SUB-CONTRACTING OF TESTS &

CALIBRATIONS

The laboratory shall advise and obtain

approval from the client/higher management,
preferably in writing, when the laboratory
intends to sub-contract to other laboratory
specific tests and/or calibrations, or a part of
a test and/or calibration.

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4. MANAGEMENT REQUIREMENTS

4.5 SUB-CONTRACTING OF TESTS &

CALIBRATIONS
In Short :
 Laboratory shall maintain a record of all
subcontractors
 have policies and procedures for the selection
of sub contractors
 Evaluation system (includes auditing of sub
contracted lab)
 Approved List

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4. MANAGEMENT REQUIREMENTS

4.6 PURCHASING SERVICES &

SUPPLIES

 Policies and procedures for the selection and

purchasing of services and supplies
 Ensure that purchased supplies and
consumable materials that affect the quality are
not used until they have been inspected or
otherwise verified as complying with standard
specifications or requirements defined in the
methods for the tests concerned.

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4. MANAGEMENT REQUIREMENTS

4.6 PURCHASING SERVICES &

SUPPLIES

 The laboratory shall evaluate supplies of

critical services which affect the quality of
testing and maintain records of these
evaluations and list those approved

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4. MANAGEMENT REQUIREMENTS

4.7 SERVICE TO THE CLIENT

 Feedback, both positive and negative, from

their clients (e.g. client surveys).
 Define a system / policy for client’s access to lab
without compromising lab activities

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4. MANAGEMENT REQUIREMENTS

4.8 COMPLAINTS

 The laboratory shall have a policy and procedure

for the resolution of complaints received from
clients or other parties.
 Records shall be maintained of all complaints
 Investigations and corrective actions are taken
and reviewed (using CAR / PAR System)

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4. MANAGEMENT REQUIREMENTS

4.9 CONTROL OF NON-CONFORMING

TESTING

 The laboratory shall have a policy and procedures

that shall be implemented when any aspect of its
testing work, or the results of this work, do not
conform with its own procedures or the agreed
requirements of the client.

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4. MANAGEMENT REQUIREMENTS

4.9 CONTROL OF NON-CONFORMING

TESTING

 The policy and procedures shall ensure that:

a)  responsibilities and authorities for the
management of    nonconforming work are
designated and actions (including halting of work
and withholding of test reports as necessary) are
defined and taken when nonconforming work is
identified;

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4. MANAGEMENT REQUIREMENTS

4.9 CONTROL OF NON-CONFORMING

TESTING

b)  an evaluation of the significance of the

nonconforming work is made;

c)  remedial actions are taken immediately, together

with any decision about the acceptability of the
nonconforming work;

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4. MANAGEMENT REQUIREMENTS

4.9 CONTROL OF NON-CONFORMING

TESTING

d) where necessary, the results of nonconforming

work already released to clients are recalled;

e)  the responsibility for authorization of the

resumption of work is defined.

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4. MANAGEMENT REQUIREMENTS

4.9 CONTROL OF NON-CONFORMING

TESTING

 Where the evaluation indicates that the

nonconforming work could recur or that there is
doubt about the compliance of laboratory's
operations with its own policies and procedures,
the corrective actions procedures given in 4.11
shall be promptly followed to identify the root
cause(s) of the problem and to eliminate this
(these) cause(s).
QMS.9000
 Exercise
 Considering the term “Non-Conformity” in
your Lab environment, identify at least 2
issues that can be considered as Non-
Conformities in your lab;
 1st NC should be associated with Person
 2nd NC should be associated with Equipment

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4. MANAGEMENT REQUIREMENTS
4.10 CONTINUAL IMPROVEMENT
The laboratory shall continually improve the
effectiveness of its management system
through use of :
 Quality Policy
 Quality Objectives
 Audit Results
 Analysis of Data
 CPA
 Management Reviews

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4. MANAGEMENT REQUIREMENTS
4.11 CORRECTIVE ACTION

 The laboratory shall establish a policy and

procedure and shall designate appropriate
authorities for implementing corrective action
when nonconforming work or departures from
the policies and procedures in the quality
system or technical operations have been
identified.

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4. MANAGEMENT REQUIREMENTS

4.11 CORRECTIVE ACTION

 The laboratory shall document and implement

any required changes to the operational
procedures resulting from corrective action
investigations

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4. MANAGEMENT REQUIREMENTS

4.11 CORRECTIVE ACTION

NOTE - A problem with the quality system or with

the technical operations of the laboratory may be
identified through a variety of activities such as
control of nonconforming work, internal or
external audits, management reviews, feedback
from clients or staff observations.

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4. MANAGEMENT REQUIREMENTS
4.11 CORRECTIVE ACTION

Cause Analysis
 The procedure for corrective action shall start
with an investigation to determine the root
cause(s) of the problem.
 NOTE 1 Cause analysis is the key and
sometimes the most difficult part in the
corrective action procedure.

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4. MANAGEMENT REQUIREMENTS
4.11 CORRECTIVE ACTION

Corrective Action
 Having identified the cause(s) the laboratory
shall identify the potential corrective actions. It
shall select and implement the action(s) most
likely to eliminate the problem and to prevent
recurrence.

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4. MANAGEMENT REQUIREMENTS
4.11 CORRECTIVE ACTION

Monitoring of corrective actions

After having implemented the corrective
action(s), the laboratory shall monitor the
results to ensure that the actions taken have
been effective in overcoming the problems
originally identified.

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4. MANAGEMENT REQUIREMENTS
4.12PREVENTIVE ACTION

Opportunities for needed improvement and

potential sources of nonconformance’s, either
technical or with the quality system shall be
identified. If action is required, action plans
shall be developed, implemented and
monitored, to reduce the likelihood of
occurrence of such non-conformances and to
take advantage of the improvement
opportunities.

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4. MANAGEMENT REQUIREMENTS

4.13CONTROL OF RECORD

 The laboratory shall establish and maintain

procedures for identification, collection,
indexing, access, storage, maintenance and
disposal of quality and technical records.
Quality records shall include reports from
internal audits and management reviews as well
as corrective and preventive action records.

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4. MANAGEMENT REQUIREMENTS
4.13CONTROL OF RECORD / Contd.

 All records shall be legible and shall be stored

and retained in such a way that they are readily
retrievable in facilities that provide a suitable
environment to prevent damage or deterioration
and to prevent loss. Retention times of records
shall be established.

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4. MANAGEMENT REQUIREMENTS

4.13CONTROL OF RECORD / Contd.

 NOTE - Records may be in the form of any type

of media, such as hard copy or electronic media.
 All records shall be held secure and in
confidence.
 The laboratory shall have procedures to protect
and back up data held on computers at all times
and to prevent unauthorized access to or
amendment of data on computers

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4. MANAGEMENT REQUIREMENTS
4.13 CONTROL OF RECORD / Contd.

 Technical records
 The laboratory shall retain original observations,
derived data and sufficient information to establish
an audit trail, calibration records, staff records and
a copy of each test report or calibration certificate
issued, for a defined period.
 The records shall include the identity of personnel
responsible for sampling, performance of each test
and/or calibration and checking of results.

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4. MANAGEMENT REQUIREMENTS
4.14INTERNAL AUDITS

 The laboratory shall periodically and in

accordance with a predetermined schedule and
procedures conduct internal audits of its
activities to verify that its operations continue
to comply with the requirements of the quality
system and this International Standard.

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4. MANAGEMENT REQUIREMENTS
4.14INTERNAL AUDITS / Contd.

 The internal audit program shall address all

elements of the quality system, including the
testing and/or calibration activities.
 It is the responsibility of the quality manager to
plan and organize audits. Such audits shall be
carried out by trained and qualified personnel
who are, wherever resources permit,
independent of the activity to be audited.

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4. MANAGEMENT REQUIREMENTS

4.14INTERNAL AUDITS / Contd.

 NOTE - The cycle for internal auditing should
normally be completed in one year.
 When audit findings cast doubt on the
effectiveness of the operations or on the
correctness or validity of the laboratory's test or
calibration results, the laboratory shall take
timely corrective action and shall notify clients
in writing, if investigations show that the
laboratory results may have been affected.

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4. MANAGEMENT REQUIREMENTS
4.15 MANAGEMENT REVIEWS
 The review shall include:
 reports from managerial and supervisory

personnel,
 the outcome of recent internal audits,
 corrective and preventive actions,
 assessments by external bodies,
 results of inter lab comparisons or proficiency
tests,
 feedback from clients, including complaints
 other relevant factors, such as quality control
facilities, resources and staff training.

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4. MANAGEMENT REQUIREMENTS
4.15MANAGEMENT REVIEWS /Contd
 NOTE A typical period for conducting a
management review is once every 12 months.
Results should feed into the laboratory planning
system and should include the goals, objectives and
action plans for the coming year.  
 Findings from management reviews and the
actions that arise from them shall be recorded. The
management shall ensure that those actions are
discharged within an appropriate and agreed
timescale.
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Next

TECHNICAL REQUIREMENTS

QMS.9000