CANON DR-6080, DR-7580, DR-9080C KnowledgeBase

November 18, 2003
Product : DR 6080 / 7580 / 9080C

Title : How much memory does the DR 6080/7580/9080C CPU come with?
Question :
How much memory does the DR 6080/7580/9080C CPU come with?
Answer :
The DR 6080/7580/9080C CPU comes with 512 megabytes of memory. No additional memory can be
added.
Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830
November 19, 2003
Product : DR 6080 DR 9080C

Title : How is the retard roller cover removed on a DR 6080 or DR 9080C scanner?
Question :
How is the retard roller cover removed on a DR 6080 or DR 9080C scanner?
The instruction manual section 7.2 explains how to remove the cover. However the cover may be
difficult for some people to remove. Below are the instructions on how to remove the cover andthe
retard roller.
Answer :
The retard roller or separation roller cover on the DR 6080 or DR 9080C scanner is removed by using a
small flat blade screwdriver. While lifting the release tab with a finger insert the screwdriver tip behind
the cover and twist the screwdriver. This will cause the tab to release. See the image below for an
example.
The release tab has some hooks on it that hold the tab from releasing while scanning. See the image
below just above the screwdriver tip.
February 25, 2004
Product : DR 6080 / DR 9080C

Title : Document Tray Does Not Lift
Problem :
If the pickup/feed roller COVER is not closed firmly, the document tray will not lift. In the photo below,
the cover appears closed but is not fully closed.
Solution :
Firmly close the roller cover so that it looks like the photo below.
Please call the Technical Support Center at 1-800-528-2830 with any questions regarding this
Knowledgebase article.
Canon USA, Inc. Systems & Technical Support Division
January 26, 2004
Product : DR 6080 / 9080C

Title : How do you 'Test Feed' without being connected to a PC?
Question :
How do you "Test Feed" without being connected to a PC?
Answer :
Test feeding can easily be done by setting the scanner to "Count Only" mode. Scanning at different
speeds requires the machine be set to "Mechanical Feed" mode.
Mechanical Feed mode can be activated as follows:
z Turn on the scanner while pressing the "Start" key.

z When the machine comes on, press the "Stop" key while still holding the "Start" key.
z At this point, the green LED in the start button should be on.
z Place documents on the document board and press the start key to begin test scanning.
z To change the feed speed, set SW102 according to the chart below.
February 2, 2004

Title : Unable to log into Service Mode or Scan with the Scanner.
Problem :
After you input the service mode password the Service Mode screen closes. The scanner will not work
using USB or SCSI. The "count only" mode works fine.
Solution :
This could be an indication that the DC Controller is malfunctioning. Try replacing the DC Controller to
correct this issue.
February 3, 2003

Title : What are the recommended USB 2.0 interface cards for the DR6080 / 9080C?
Question :
What are the recommended USB 2.0 interface cards for the DR6080 / 9080C?
Answer :
The recommended 2.0 USB interface cards are:
Manufacturer: Adaptec
z USB 2 Connect 2000LP ( AUA-2000 )

z USB 2 Connect 3100 ( AUA-3100LP )
z USB 2 Connect5100 ( AUA-5100 )
z USB 2 Connect for Notebooks ( AUA-1420 )
January 27, 2003

Title : How do you access User Modes on the DR6080 / 9080C?
Question :
How do you access User Modes on the DR6080 / 9080C?
Answer :
To access Users Modes hold down the New File key and the Count Only key simultaneously until a U01
appears on the display.
February 12, 2004
Product : DR 6080 / 7580 / 9080C

Title : How do I order Replacement Rollers for DR6080/7580/9080C?
Question :
How do I order Replacement Rollers for DR6080/7580/9080C?
Answer :
The Pick-up roller, Feed roller, and Retard roller, are considered replaceable by the user. These rollers
are part of an exchange kit, which is available from sales.
The sales item number is 8927A004AC
Theseitems are also available as orderable service parts.
z Pickup Roller MG1-3493-000

z Feed Roller MA2-6772-000
z Retard Roller MG1-3586-000
February 20, 2004
Product :
DR 6080 / 7580 / 9080C

Title : What causes a C1 error code on the DR 6080/7580/9080C?
Error :
What causes a C1 error code on the DR 6080/7580/9080C?
Workaround :
The upper unit door sensor PS5 detects if the upper unit is open or not. It is located on the lower left
part of the upper delivery assembly. There is a black sensor actuator arm that hangs down below the
level of the upper delivery assembly.
The actuator arm should be visible as in the image above. If the black arm is missing check the upper
unit door sensor PS5. To check the sensor, remove the lower metal cover in the image above. The
instructions to remove the cover are listed below.
PS5 is attached to a small PCB called the L-sensor PCB assembly, part # MG1-3581-000.
If the sensor arm is not broken off then check the sensor PCB mounting bracket. This mounting bracket
can get bent and then the C01 error will appear.
The mounting bracket should be at a 90-degree angle from the side of the scanner.
If the mounting bracket looks normal check the sensor using the DR 6080/9080C scanner service tool.
It is called the Quma Tool. It is on the DR 6080/7580/9080C driver disc that comes with the machine.
The tool can be found under the Driver/Tools folder. It can also be downloaded from this article.
To check the PS5 using the QumaTool start the program and enter the password of quma. The tool
can be run from the CD and does not need to be installed on a PC to work. With the scanner in the
closed position or in the ready to scan position the screen of the QumaTool should look like the image
below.
This is a partial image of the tool showing sensor PS5, which is # 3 in the image above as being lit
or activated.
If the sensor is not activated open the upper unit of the scanner to access the PS5 sensor flag and
depress it manually. If the sensor does not change states manually, replace it. If it can be activated
manually close the upper unit and press on the upper cover and see if the sensor gets activated. If it
does not activate when the upper unit is closed, press on the upper unit and see if with some additional
pressure the sensor will become activated. If it becomes activated with some additional pressure the
upper cover latch post position needs to be adjusted. Removing the left cover to adjust the upper unit
closing position. See the image below.
Loosen the two screws on the latch post and move the post in the downward direction.
March 2, 2004

Title : Is there an 'All Clear' in Service Mode for the DR6080/9080C?
Question :
Is there an "All Clear" in Service Mode for the DR6080/9080C?
Answer :
The DR6080/9080C Service Mode does not offer an "ALL Clear" feature.
July 6, 2004

Title : The Shading Plates do not Activate in Service Mode.
Problem :
The Shading Plates do not Activate in Service Mode.
Solution :
If the Pick Up Sensor is blocked by the actuator arm the Shading Plated will not activate.
Check that the actuator arm is sitting properly.
Check that the Pick-Up sensor located under the top cover is seated properly. The adjustment for the
pick-up sensor is found in the Service Manual on page 5-28
August 6, 2004
Product : DR 6080 / 7580 / 9080C

Title : How does the verify count feature work on the DR 6080/7580/9080C scanners?
Question :
How does the verify count feature work on the DR 6080/7580/9080C scanners?
Answer :
Using Capture Perfect 2.0 the procedure would be as follows:
From the SCANNER SETTINGS dialog box set up the scanner how the customer wants to scan,
example: 300DPI, duplex and auto page size detection.
Now select the MORE button and select the verify count check box.
Select the OK key to save the settings. Select the OK key again to exit out of the SCANNER
SETTINGS dialog box.
Now set the scanner to count only mode and clear the counter. To clear the counter press and hold the
clear/stop key for 5 seconds. Now set the documents that need to be scanned using the verify count
option in the feeder and press the start key. The scanner will count the documents.
Next turn off the count only mode and set the same documents to be scanned into the feeder again.
Select scan batch to file, type in a file name and select save. The start scanning box will come up.
Select start scanning and the number indicator on the scanner will blink off and on and start to
decrement. When all of the pages have been scanned the number will reach Zero and then go back to
the original count value. If the unit scans all of the pages correctly the continue scanning box will
appear. The same number of pages can be added to the scanner over and over. If the number of
pages changes then the process needs to be repeated.
If an error is detected in the number of pages scanned the error below will be displayed. This error
indicates a number smaller than the number of pages counted.
August 3, 2004
Product : DR 3080II / 7080 / 9080 / 6080 CR 180
Title : What is the Part Number for the USB Cable?
Question :
What is the Part Number for the USB Cable?
Answer :
The part number for the USB Cable is RK2-1302-000. The cable has a "Series B" connector on one
end and a "Series A" connector on the other end.
October 15, 2004

Title : Document Jam Code 'A01' is displayed on the Computer.
Error :
The Jam Code "A01" is displayed after the paper has been picked up but not fed past the registration
roller. The following Message will also be displayed on the computer screen.
Workaround :
Check the physical operation of the Registration Clutch, CL1. A malfunction in the Registration Clutch
will cause this type of jam.
November 12, 2004

Title : The Paper Jams before Registration.
Problem :
The Paper Jams before Registration.
Solution :
Check that the Entrance Guide Plate is not bowed.

November 16, 2004

Title :
Error Code d02
Error :
An error code of d02 is displayed on the control panel when scanning a batch to file, using mixed size
originals.
Workaround :
Error code d02 may be displayed if mixed size pages are fed. In this case the d02 code is displayed
because the"Detect By Length" option under Double Feed Detection was selected. Check the scanner
settings and disable "Detect By Length". Leave unchecked or check "Detect By Ultrasonic" and the
mixed size pages should feed.
November 17, 2004

Title : How is Long Document Mode Enabled?
Question :
Long Document Mode or Extra Long Mode must be used when the document is more than
17" (432mm) long and less than 39.4" (1000mm). User Mode U10 is set to "0" by default, for
documents less than 17" long.
Answer :
To enable Extra Long mode, at the control panel:
z Press both the [New File] key and the [Count Only] key at the same time.
z Press the [New File] key repeatedly until U10-0 is displayed, then press the [Count Only]
key to change the "0" to a "1".
z Press the [STOP] key when you are finished. This locks in the new setting.
November 18, 2004

Title : Is there a Part Number for The Glass for the Reader Units?
Question :
Is there a Part Number for The Glass for the Reader Units?
Answer :
The Glass for the Upper and Lower Reader Unit is NOT avaliable as a part. If the glass is damaged you
must order the whole Upper / Lower Reader unit assembly.
January 03, 2005

Title : Border Removal
Question :
How can the black border/lines be reduced or eliminated? These vary in width and location depending
on other scanner settings selected, such as "Page Size", "Detect Page Size" by "Guide Plate" or "Image
Width", etc.
Answer :
Make sure Border Removal is enabled in the advanced settings section of the scanner settings.
January 13, 2005
Product : DR 6080 / 7580 / 9080C

Title : 'C01' on The Display
Error :
Error code "C01" is displayed when the machine is turned on.It does not change when the upper unit is
open or closed. PS5 actuates correctly in service mode DCON check, but PS7, 8, & 9 are always on.
Workaround :
This problem can be caused by a missing Light Guides which should be attached to the underside of
the Lower Entrance Guide.
The Light Guides (# MA2-6802-000) snap into the Lower Entrance Guide (# MA2-6767-030)
June 14, 2005

Title : Power On Code 'P00'
Error :
The code "P00" is displayed when the machine is powered on. There are no documents remaining in
the machine.
Workaround :
This can be caused by any of the Light Guides missing from the Lower Entrance Guide. Remove the
guide and inspect the underside to determine if any light guides are missing.
January 28, 2005

Title : The Scanner Stops Feeding Durning a Batch File.
Problem :
The Scanner Stops Feeding Durning a Batch File.
Solution :
Check that the green latch plates for the Pick-up and Feed Roller are securely closed. If these latches
are not "snapped" into place it will prevent the actuator for PS2 to block PS2, which will stop the
scanner from feeding.
February 04, 2005

Title : Are there part numbers available for the pickup, feed and retard rollers for the DR 6080/9080C
scanner?
Question :
Are there part numbers available for the pickup, feed and retard rollers for the DR 6080/9080C
scanner?
Answer :
The part number for the pickup roller is MG1-3493-000.

The part number for the feed roller is MA2-6772-000.
The part number for the retard roller is MG1-3457-000.
The three rollers are also available from sales as a set, sales item code 8927A004AA, Exchange roller
kit for DR 6080/9080C.
February 18, 2005

Title : A C01 error appears on a DR 6080/9080C after the lower entrance guide plate has been
replaced.
Error :
A C01 error appears on a DR 6080/9080C after the lower entrance guide plate has been replaced.
Workaround :
The lower entrance guide plate does not come with light guides installed on it. When replacing the lower
guide be sure to remove the light guides from the old lower entrance guide plate and install them on the
new one. The C01 error will appear if the light guides are missing.
There are three plastic prisms on the under side of the guide, they can be seen on the image above.
The part number for the light guide is MA2-6802-000.
Above is a top view of the light guides. These guides provide the return signal for sensor number 6, left-
end sensor, 7, front registration L sensor and 8, back registration sensor.
February 18, 2005

Product : DR 6080 / 7580 / 9080C
Title : Only the center 2 inches of an image is being scanned on a DR 6080/7580/9080C.
Error :
Only the center 2 inches of an image is being scanned on a DR 6080/7580/9080C.
Workaround :
A broken wire in the document board drive assembly causes the problem. The part number to the wire
harness is MG1-3453-030. There is also a new cable clip to hold the wire to the bottom of the metal
plate, part number WT2-0317-000. There is a Technical Publication about the updated wire harness,
TP05 124.pdf.
February 22, 2005

Title : How are sensors 7, 8 and 9 tested using the QUMA tool on a DR 6080/9080C scanner?
Question :
How are sensors 7, 8 and 9 tested using the QUMA tool on a DR 6080/9080C scanner?
Answer :
There are three sensors PS7, PS8 and PS9 that use reflective light guides in the lower entrance guide
to work. The service tool (QUMA) is used to test or check the operation of these sensors. The service
tool is located in the Tools folder, a sub-folder of the Driver folder on the DR 6080/9080C Setup CD. It
can also be downloaded from this article. The problem is the sensor needs light to work. To test the
sensors, open up the QUMA service tool, with the password quma, and then select [Dcon Check].
After selecting the [Dcon Check] button a new screen will appear. The screen below is with no paper in
the document feed tray and the upper assembly opened.
To check sensor PS7, PS8, and PS9 a light must be shined into the sensors. Below is an image
showing the sensors. Each sensor consists of a light emitting and light-receiving device. These sensors
use the light guides in the lower entrance guide plate to work.
Below is an image of the service tool with a flashlight illuminating the center sensor PS8. It shows the
sensor is now off.
If the sensors do not change with light replace them. PS7 and PS9 are both on the front registration
sensor PCB, MG1-3491-000. PS9 is on the back registration sensor PCB, MG1-3443-000.
March 1, 2005
Product : DR 6080 / 9080

Title : The Document Tray Does Not Lift.
Problem :
The Document Tray does not lift.
Solution :
Check that the lifting arms did not become dislodged from the holders.
Note: The Cover that covers these arms was removed for the photo.
March 9, 2005
Product : DR 6080 / 9080

Title : H01 is Shown on The Display
Error :
H01 is Shown on The Display
Workaround :
If you reseat the Ink Cartridge for the Imprinter and the code does not clear, you may have to replace
the IP Carriage Assembly.
The Part number for the IP Carriage Assembly is MG1-3477-000

April 5, 2005

Title : The DR 6080 or DR 9080 is giving H01 errors after installing the imprinter option.
Error :
The DR 6080 or DR 9080 is giving H01 errors after installing the imprinter option.
Workaround :
The error is caused because the ink cartridge is not making good contact with the connectors. If it does not make
contact the error H01 will be displayed.
The spring attached to the green lever applies pressure to the ink cartridge. To improve the contact remove the
imprinter assembly and then remove the spring. It has been found that the black plastic housing where the green
holder makes contact is not allowing the green holder to go in far enough.
The black plastic housing where the green cartridge holder touches, needs to be filed down just a little bit. First
start by marking the black plastic where the green part touches. See the image above for the contact point.
Only a small amount needs to be trimmed down. To check install the ink cartridge to see if more adjustment is
necessary. Reinstall the imprinter unit and test. If the H01 error is still present check if the ink head is seated
correctly and try cleaning the contacts. Next check if there seems to be enough pressure. If the pressure is good
then try replacing the ink cartridge.
April 18, 2005
Product : DR 2050C / 2080C / 2580C / 3080CII / 5010C / 6080 / 7080C / 9080C

Title : What are the Service Mode Passwords?
Question :
What are the Service Mode Passwords?
Answer :
The service mode passwords for the DR Scanners are listed below.
DR2050C..............."pan"
DR2080C..............."pan"
DR2580C..............."market"
DR3080CII............."market"
DR4010C..............."market"
DR5010C..............."market"
DR6080/9080C....."quma"
DR7080C..............."qp"
Note: Close scanning application before trying to run the service tool programs.
April 27, 2005

Title : New Urethane Separation Roller
Question :
Are there any new rollers available which will improve pickup performance?
Answer :
A new URETHANE retard/separation roller has been assigned as a service part for improved pick-up
performance.
To purchase from Parts, use the following number: MG1-3586-000.
This roller will also be included in future exchange roller kits available from Sales.
May 05, 2005
Product : DR 6080 / 7580 / 9080C

Title : The DR 6080/7580/9080C will not auto feed documents.
Problem :
The DR 6080/7580/9080C will not auto feed documents.
Solution :
Automatic feeding is a feature in ISIS/Twain driver settings. It is enabled so paper can just be placed in
the document feed tray and be added to the existing scan job. The first batch of documents needs to be
fed by selecting Scan Batch to File. Once this scan job is started additional pages can be added to the
same file simply by placing paper onto the document feeder.
When the scanner will not auto feed documents using this feature check the paper detect sensor using
the Quma tool. The paper detect sensor in the document lift tray is sensor number two in the Quma tool.
The number two indicator should light up when a document is placed on the doc feed tray. The image
below is of a machine in normal operating condition ready to scan, with a document in the tray. The
number two indicator is lit. The service tool is located in the Tools folder, a sub-folder of the Driver folder
on the DR 6080/7580/9080C Setup CD. It can also be downloaded from this article. The password for
the service tool is quma.
If it does not change states, try cleaning the plastic cover in the doc tray assembly. If cleaning does not
resolve the problem, check the lower cable assembly next. There is a possibility of a broken wire in the
cable assembly on the lower part of the doc lift tray. Ohm out the cable between the base of the doc lift
tray and the 10 Sub PCB. If it is bad replace it. The part number for the lower cable assembly is MG1-
3453-030. If the cable checks out OK replace the document detect PCB in the document lift tray. It is
called the camera detect PCB in the parts book, MG1-3269-000.
June 21, 2005
Product : DR 6080 DR 7580 DR 9080C

Title : What is User Mode 11 for on the DR 6080/7580/9080C?
Question :
What is User Mode 11 for on the DR 6080/7580/9080C?
Answer :
User Mode 11 is for setting the SCSI Transfer Speed.
Setting SCSI Transfer Speed
Set the maximum value for synchronous transfer speed for the SCSI interface as follows.
U11-0: 5 Mbytes/sec
U11-1: 10 Mbytes/sec (fast SCSI)
U11-2: 20 Mbytes/sec (Ultra SCSI) (default)
If the scanner does not operate correctly when the output speed is set to [20 Mbytes/sec], reduce the transfer speed
to [10 Mbytes/sec] or [5 Mbytes/sec]. This user mode is added with firmware version 2.15.
August 16, 2005

Title : The Scanner is having Intermittent Scanning Issues when using the SCSI Connection.
Problem :
The Scanner is having intermittent scanning issues when using the SCSI connection.
Solution :
You may have to change the SCSI transfer rate in User Mode.
U11-0 5MByte/sec
U11-1 10 MBytes/sec
U11-2 20 MBytes/sec
Note: If you change the transfer rate you need to reboot the scanner.
October 18, 2005
Product :
DR 6080 / 7580 / 9080C

Title : Is there a Part Number for the Feed Guide Plate?
Question :
Is there a part number for the "Feed Guide Plate" on fig. 304 of the parts catalog?
Answer :
The part number for the "Feed Guide Plate", shown below, is MA2-6854-000

December 2, 2005
Product : DR 6080 / 7580 / 9080C

Title : Is There A Part Number for the Feed Guide Plate on Figure 304?
Question :
Is there a part number for the Feed Guide Plate on Figure 304?
Answer :
Yes, The part number for the Paper Feed Guide Plate is MA2-6854-000
December 8, 2005
Product : All Products

Title : What is the Part Number for Conductive Grease?
Question :
What is the Part Number for Conductive Grease?
Answer :
A 100 gram container of Conductive Grease is CK-0438-020. A blank space may need to be entered
before the part number when ordering.
January 06, 2006
Product : DR6080C
Title : Can the ISIS/Twain driver for the DR7580/9080C version 1.3 be used with the DR6080?
Question :
Can the ISIS/Twain driver for the DR7580/9080C version 1.3 be used with the DR6080?
Answer :
Yes, the ISIS/Twain driver verson 1.3 supports the DR6080C. During the install process the DR6080 is
listed as one of the scanners.
After the driver is installed the DR6080 scanner is listed as one of the available scanners.
February 6, 2006
Product : DR 6080 / 7580 / 9080C

Title :
P00 error will not clear.
Error :
Even though there is no paper or obstructions in the scanner, the P00 error will not clear.
Workaround :
This error code can be caused by the ultrasonic senor not being aligned correctly. Check to make sure
that they are mounted correctly and that the wiring to the sensors is ok.
April 04, 2008
Product : DR 6080 / 7580 / 9080C

Title : 'Out of Memory' Message
Question :
What can cause an 'Out of Memory" error message?
Answer :
Within some scanning applications an 'Out of Memory' or 'Not Enough Memory' scanner error message
may appear instead of the "REPLACE ROLLERS" message. This message is triggered by the scanner
internal counter recognizing that 250,000 scans have occurred and the pickup, feed, and retard rollers
should be replaced.
Replace the rollers if needed, then reset the counter via the PC within the Properties of the scanner,
under the Counter tab. (Counter reset information is located in the User Instructions).
March 21, 2006
Product :
DR-2050C / DR-2080C / DR-2580C / DR-6080 / DR-7580 / DR-9080C

Title : Can the DR-2050C / DR-2080C / DR-2580C / DR-6080 / DR-7580 / DR-9080C Service Tool be
downloaded?
Question :
Can the DR-2050C / DR-2080C / DR-2580C / DR-6080 / DR-7580 / DR-9080C Service Tool be
downloaded?
Answer :
DR-2050C / DR-2080C
The DR-2050C / DR-2080C service tool is part of the DR-2050C/2080C ISIS/Twain Driver version 2.2,
which can be downloaded from the download center. If the driver is extracted to the default location of
C:\DR2050C\Drivers, the service tool will be located in
C:\DR2050C\Drivers\Driver\Tools\DR2KTOOL.exe. The password for the service tool is “pan”.
DR-2580C
The DR-2580C service tool is part of the DR-2580C ISIS/Twain Driver version 1.1, which can be
downloaded from the download center. If the driver is extracted to the default location of
C:\DR2580C\Drivers, the service tool will be located in
C:\DR2580C\Drivers\Driver\Tools\VBTool.exe. The password for the service tool is “market”.
DR-6080 / DR-7580 / DR-9080C
The DR-6080 / DR-7580 / DR-9080C service tool is part of the DR-7580/9080C ISIS/Twain Driver
version 1.3, which can be downloaded from the download center. If the driver is extracted to the default
location of C:\DR7580\Drivers, the service tool will be located in C:\DR7580
\Drivers\Driver\Tools\QumaTool.exe. The password for the service tool is “quma”.
DR-7080C
The DR-7080C service tool is part of the DR7080C ISIS/Twain Driver Version 1.2, which can be
downloaded from the download center. If the driver is extracted to the default location of
C:\DR\DR7080C, the service tool will be located in C:\DR\DR7080C\Driver\Tools\QPTool.exe. The
password for the service tool is “qp”.
March 31, 2006
Product : DR-6080 / DR-7580 / DR-9080C

Title : The Imprinter counter does not reset
Problem :
The Imprinter counter does not reset when the reset trigger is set to “New File”.
Solution :
In order for the Imprinter counter to reset, the scanner must be told that a New File is being started. This
can be done by pressing the “New File” button, which is located on the scanner's front panel, before
beginning a new file.
Location of the "New File" button
April 4, 2006
Product : DR 3060 / 3080CII / 5010C / 5020 / 5080C / 6080 / 7080C / 7580 / 9080C
MS 300 / 350 / 800
Title : What is The Recommended Low Profile SCSI Card?
Question :
What is the recommended Low Profile SCSI Card?
Answer :
The recommended Low Profile SCSI Cards are:
Adaptec 2915LP
Adaptec 2930LP
August 31, 2006
Product : DR 6080 / 7580 / 9080C

Title : No pages found in scanner
Error :
“No pages found in scanner” appears after all pages are scanned.
Workaround :
The sensors should be checked using the DCON Check in the Quma Tool. If all the sensors are
working correctly, the firmware may need to be reloaded. The firmware can be downloaded from the
Download Center.
October 4, 2006
Product : DR 6080 / 7580 / 9080C

Title : What are The Specifications For Blank Page Skip?
Question :
What are the specifications for Blank Page Skip?
Answer :
The specification for Blank Page Skip can be found in the DR3080C Service manual on Page 2-26.
November 09, 2006

Product : DR 6080 / 7580 / 9080C
Title : Images are shifting to the right during scanning.
Problem :
Images are shifting to the right during scanning.
Solution :
The problem was found to be broken wires on the wire harness below the document lift tray. The unit
was a newer model with the new style wire harness and cable clamps. To access the cable on
the newer machines remove the document board first and then remove the document board drive
assembly. Next remove the blind cover key # 7 on the parts diagram, to access the screws on the front
rollers, key # 3. A screw and a washer have been add to hold the roller in place on the new style
machines. Now the document plate, key # 8 can be removed from the document drive assembly. The
wire harness is connected to the bottom of key # 8. The part number for the wire harness is MG1-3453-
030.
January 8, 2007
Product : All Products

Title : Service Manual Part Numbers
Question :
Is there a listing of current service manuals and part catalogs and their respective part numbers?
Answer :
Yes, there is a listing of current service manuals which can be found on the home page of the
"Download Center" on E: Support. For your convenience, the listing is provided here:
Service Manual Part Numbers
Description Part Number
ADF (GP600) FY8-13FE-000
ADF-A1 FY8-13AN-000
ADF-B1 FY8-13C2-000
ADF-C1/D1/E1 FY8-13CK-010
ADF-F1 FY8-13E5-000
AF-1/DFIII FY8-1330-000
AP167 MY8-1372-000
BINDER B-50 FY8-13B4-000
BJ-2436 FY8-13CV-010
BJ-A1 FY8-1388-030
BJC 240 QY8-1347-000
BJ-W3000/3050 QY8-1366-000
BJ-W7000 QY8-1357-000
BJ-W7200/7250 DU7-1110-000
BJ-W8200 AY3-4306-S02
BJ-W9000 QY8-1373-000
BOARDCOPIER-A1 FY8-1373-010
BOARD-E3 FY8-13EK-000
BOARD-P1 FY8-13CY-000
BOOKLET TRIMMER-B1 DU7-1173-000
C130/C130F DU7-1109-000
C180II FY8-13DT-010
C210 DU7-1107-000
C210 ADF-G1 FY8-13FA-000
C210 STAPLER SORTER L1/MS-C1
FY8-13F9-000
SORTER
C330D/250D FY8-13F3-010
C400D DU7-2111-000
CAN0FAX-245 HY8-1761-101
CANOFAX-280 HY8-1601-101
CANOFAX-A501 HY8-1331-101
CARD READER C1/D1 FY8-13H2-000
CASSETTE FEED UNIT-L1/M FY8-13EC-000
CASSETTE FEEDING MODULE-J1/K1 DU7-1162-000
CASSETTE FEEDING-H2/F2 FY8-13EF-000
CASSETTE FEEDING-Z1 DU7-1187-000
CD4046 MY8-1390-000
CF250 MY8-1367-000
CF300 MY8-1385-000
CF510 MY8-1384-000
CF510 MY8-1384-000
CFX-2000 HY8-1741-211
CFX-3500 IF HY8-19AL-000
CFX-B380IF HY8-19A8-000
CFX-L4000 HY8-19A9-000
CFX-L4500IF HY8-19AC-000
CIRC2000/2020/2050 DADF-G1 FY8-13GK-000
CIRC2000/2020/2050 NW PRINTER
FY8-13GV-000
BD-A1
CIRC2000/2020/2050 SHIFT TRAY-A1 FY8-13GD-000
CIRC2000/2020/2050 SIDE PAPER
FY8-13GL-000
DECK-F1
CIRC2000/2020/2050 STAPLER
FY8-13GM-000
SORTER-N1
CIRC2050/2020/2058 FY8-13GN-02Z
CIRC3200/3220 DU7-1127-000
CIRC3380/C2880 DU7-1192-000
CIRC5180/4580/4080 DU7-1174-000
CJ-10 FY8-13BV-010
CJ-7 FY8-13CQ-000
CJ-7 PS-IPU FY8-13CR-000
CLC1000 FY8-13E3-020
CLC1000 FILM PROJECTOR FY8-13E7-000
CLC1100/1150 FY8-13G3-030
CLC200/300 FILM PROJ. FY8-13AD-020
CLC300/320/350 FY8-13BA-020
CLC500 FILM PROJECTOR FY8-13AF-000
CLC500 FILM SCANNER FY8-13A9-010
CLC500/550 FY8-1399-030
CLC5000 FY8-13GZ-000
CLC5100/4000 DU8-0004-000
CLC700/800 FY8-13D5-020
CLC700/800 FILM SCANNER III FY8-13D8-010
CLC700/800 RF-E1/RDF-E1 FY8-13DE-010
CLC700/800 SUPPLEMENT FY8-8308-000
COLOR NW MULTI PDL PRINTER
DU7-1125-000
KIT-B1
COLOR NW MULTI PDL PRINTER
DU7-1124-010
KIT-C1
COLOR UFR IIPCLPS PRINTER KIT-
DU7-1204-000
P1
COLOR UNIVERSAL SEND KIT-G1 DU7-1205-000
COLORPASS 2000/3000/4000 FY8-13E0-020
FY8-13GW-
COLORPASS Z40E/20E
000
COLORPASS Z40-PS-NX40 FY8-13GQ-000
COLORPASS Z5000/PS-NX 5000 (for
FY8-13H1-000
CLC5000)
COLORPASS Z90/Z60 FY8-13GG-000
COMPUTER MADE EASY FY8-13D4-000
CONTROL CARD 3 DU8-4101-000
CONTROL CARD 4 & 5 FY8-1379-020
COPY DATA CONTROLLER-A1 FY8-13DN-000
DA UNIT-A1 FY8-13H7-000
DADF FY8-1385-000
DADF-B1/K1 CIRC3200 / IR400 FY8-13G6-010
DADF-C1 ICC2100 /iR3250 FY8-13FM-000
DADF-L1 DU7-1114-000
DADF-M1 DU7-1121-020
DADF-N1 DU7-1128-000
DADF-P1 DU7-1158-000
DADF-Q1 DU7-1167-000
DADF-R1 DU7-1200-000
DF-IV FY8-1356-010
DOCUMENT INSERTION UNIT-C1 DU7-1170-000
DR2080C MY8-1398-000
DR3020 MY8-1388-000
DR3080C MY8-1395-000
DR4080U/4580U MY8-1392-000
DR5020/5080C MY8-1391-000
DR5060F MY8-1396-000
DUPLEX UNIT-A1 DU7-1161-000
FAX 270S HY8-1711-012
FAX B360IF HY8-19A4-000
FAX C855 HY8-19AY-000
FAX L790 HY8-2811-201
FAX T-301 HY8-1941-013
FAX-210 HY8-1761-011
FAX-222 HY8-1451-011
FAX-225 HY8-1111-012
FAX-245 HY8-1051-012
FAX-255 HY8-1601-011
FAX-701 HY8-1571-011
FAX-750 HY8-1361-011
FAX-A501 HY8-1331-012
FAX-B340 HY8-19A2-000
FAXPHONE 15CD HY8-1421-011
FAXPHONE 23/24/25/26/3100 HY8-1891-011
FAXPHONE 35 HY8-1261-011
FAXPHONE B640 (TXL) HY8-19AD-000
FAXPHONE B640 (TXLL) HY8-19AM-000
FAXPHONE B70 HY8-2651-201
FC200/220, PC400/420/430 FY8-13F2-000
FILM PROJECTOR-A1 FY8-13D6-000
FINISHER-AA1 SADDLE FINISHER-
DU7-1201-000
AA2
FINISHER-B1 PAPER FOLDING UNIT-
FY8-13EW-000
A1
FINISHER-C1 SADDLE FINISHER-C2 FY8-13F6-000
FINISHER-P1 DU7-1116-000
FINISHER-Q1/Q3SADDLE FINISHER-
DU7-1131-000
Q2/Q4
FINISHER-Q1/R1SADDLE FINISHER-
DU7-1117-000
Q2/R2
FINISHER-R1 SADDLE FINISHER-R2 DU7-1123-010
FINISHER-S1 DU7-1130-000
FINISHER-T1 SADDLE FINISHER-T2 +
DU7-1145-000
PUNCHER UNIT-M1
FINISHER-U1 DU7-1159-000
FINISHER-V1 SADDLE FINISHER-V2 DU7-1169-000
FINISHER-W1 SADDLE FINISHER-W2 DU7-1184-000
FINISHER-X1 DU7-1177-000
FINISHER-Y1 SADDLE FINISHER-Y2
(w/Puncher Unit-M1 & Buffer Pass Unit- DU7-1194-000
E2)
FINISHER-Z1 DU7-1195-000
FP B140/B150/B160/B170 HY8-19A1-010
FP B540/B550/MULTIPASS 800 HY8-19A6-010
GP30F FY8-13DG-000
GP55 PRINTER BOARD-P1 FY8-13CZ-000
GP55/GP55F FY8-13C0-010
GP55F G3 FAX BOARD-A1 FY8-13CX-000
GP55F G3 FAX BOARD-B1 FY8-13E1-000
GP55F G3 FAX BOARD-C1 FY8-13EG-000
GP600 FY8-13FD-000
HDD DATA ENCRYPTION KIT-B1 DU7-1198-000
IC CARD UNIT FY8-13AB-000
IC1100 HY8-19AR-000
IC2200 DU7-1108-000
IC2200 PRINTER BOARD-J1 FY8-13G4-000
IC2300 FY8-13J1-000
ICC2100 DU8-0002-000
ICC2100 1,000 SHEET PAPER DECK-
FY8-13FR-000
D1
ICC2100 ACC CONTROLLER FY8-13FL-000
ICC2100 ACCESSORY PAPER DECK-
FY8-13FQ-000
N1
ICC2100 SORTER-H1 FY8-13FS-000
ICC2100/CP660 PRINTER DU7-1106-000
ICC2100/CP660 READER DU7-1105-000
ICC2500 DU7-1111-000
ICC2500/3500 FY8-13J2-000
ICC3500 FY8-13HZ-000
ICD340/D320 HY8-19B1-010
IMAGEPASS-M1 / NETWORK MULTI
FY8-13HR-000
PDL
IMAGEPRESS C1 DU7-1199-010
INNER 2 WAY TRAY-E1 DY7-1160-000
IPU FY8-13A1-010
IR SECURITY KIT-A2 DU7-1135-000
IR105 FY8-13HF-000
IR105/ IR 8500 TRIMMER-A1 FY8-13HG-000
IR110 BINDER 700P91678
IR110 SCANNER 701P14260
IR1023 SERIES DU7-1207-000
IR1200/1300 SERIES FY8-13HU-000
IR1600/2000 ADF-J1 FY8-13HK-000
IR1600/2000 FINISHER-L1 FY8-13HL-000
IR1600/2000/1610/2010 FY8-13HS-000
IR1630/1670F DU7-1126-000
IR2000/2800/3300 SUPER G3 FAX
FY8-13HD-000
BOARD-J1
IR2016/2016i/2020/2020i DU7-1157-010
IR210/GP200/215 FY8-13EE-000
IR2200/2800/3300 FY8-13H8-000
IR2200/2800/3300 DADF-H1 FY8-13HA-000
IR2200/2800/3300 FINISHER-J1 FY8-13H9-000
IR2200/2800/3300 NW MULTI PDL Kit-
FY8-13HE-000
C1
IR2200/2800/3300 SADDLE
FY8-13HB-000
FINISHER-G1
IR2270/2870/3570/4570 DU7-1129-000
IR3250 FY8-13GP-000
IR3250 1000 SHEET PD-D1 FY8-13FR-000
IR3250 FINISHER-G1 FY8-13GH-000
IR400 SG3 FX BD F1/SG3
FY8-13FG-010
MULTILINEFX BD FL
IR400/GP405 DU7-1102-000
IR400/GP405 DADF-A1 FY8-13FW-000
IR400/GP405 FINISHER-E1 FY8-13FU-000
IR5000I/IR6000I IMAGE READER-A1 FY8-13HH-000
IR5000S/6000S FY8-13GS-000
IR5000S/6000S DADF-D1 FY8-13GT-000
IR5000S/6000S NW MULTI PDL
FY8-13GJ-000
PRINTER KIT-A1
IR5000S/6000S SADDLE FINISHER-
FY8-13GU-000
F1/F2
IR5570/6570 DU7-1143-000
IR600 SADDLE FINISHER-D2 FY8-13G9-000
IR600/GP605 DU7-1100-000
IR600/GP605 ADF DU7-1101-000
IR600/GP605 FINISHER-D1 FY8-13FF-000
IR600/GP605 NETWORK PRINTER
FY8-13FX-000
BOARD-F1
IR7105/7095/7086 DU7-1166-000
IR8070 DU7-1140-000
IR85+ DU7-1141-000
IR8500 FY8-13H3-000
IR8500 DADF-J1 FY8-13H6-000
IR8500 FINISHER K1/K2 FY8-13H4-000
IR8500 NW MULTI PDL PRINTER
FY8-13HC-000
BOARD-B1
IR8500 SADDLE FINISHER K3/K4 FY8-13H5-000
IR8500/7200 FY8-13H3-010
IR9070/IR105+ DU7-1142-000
IRC3100/3170 DU7-1113-010
IRC6800/C5800/C6870U/C5870U DU7-1120-010
LC1060P HY8-19AU-000
LC2060 HY8-19AQ-000
LC3170/3175/3175MS HY8-19AP-000
LC5000/5500 HY8-19A0-000
LC510 HY8-13B2-000
LC7000/7500 HY8-19A3-000
LC710 HY8-19AZ-010
LC8000 HY8-19A7-000
LC8500/9000/9500 HY8-19AB-020
FY8-13CW-
MDC
000
MDC GP FILE BOARD-A1 FY8-13DY-000
MDC NEW INTRFC BRD-B1 FY8-13DK-010
MDC PS-PCL/PCL5E BOARD FY8-13DZ-010
MP50 MY8-1363-010
MP60 MY8-1380-000
MP90 MY8-1377-000
MS400/500 MY8-3187-000
MS800 MY8-1393-000
MULTI PDL PRINT KIT-H1 /
UNIVERSAL SEND-E1 / UNIVERSAL DU7-1178-000
SEND PDF ENHANCEMENT-C1
MULTI PDL PRINTER KIT-E1 DU7-1133-000
MULTI PDL PRINTER KIT-G1 DU7-1147-000
MULTI-OUTPUT TRAY-B1/B2 FY8-13DJ-010
MULTI-OUTPUT TRAY-C1 FY8-13EB-000
MULTIPASS 1000 HY8-19A5-000
MULTIPASS 800/FAX B540/550 HY0-3008-000
MULTIPASS C2500 HY8-19AA-000
MULTIPASS C3000 HY8-19AE-000
MULTIPASS C3500/C5500 HY8-19AJ-000
MULTIPASS C5000 HY8-19AG-000
MULTIPASS C530/560 HY8-19AN-000
MULTIPASS FAX C 855 HY8-19AY-000
MULTIPASS L6000 HY8-19AF-000
MULTISPOT NETWORK PRINTER HY8-19AH-000
NAGEL FINISHER DU7-1103-000
NETWORK INTERFACE BRD FY8-13DV-000
NP1010 /1020 FY8-1393-000
NP1215 FY8-1377-000
NP1215S FY8-1391-000
NP1318/1218 FY8-1390-000
NP1500 FY8-13BP-000
NP1820/2020/2120/6221 FY8-13AL-020
NP3030/3050 FY8-13BJ-020
NP3525/3025/3725/3225 FY8-1383-000
NP3825/3325 FY8-1395-010
NP4000 SERIES FY8-1366-000
NP4050/4080 FY8-13BU-010
NP4835/4835I/4835S/4335 FY8-1384-020
FY8-13DW-
NP6012
010
NP6016 FY8-13D2-000
NP6030 FY8-13C8-000
NP6035 FY8-13ED-000
NP6045 FY8-13EL-010
NP6050 FY8-13DH-010
NP6060 FY8-13BC-010
NP6085 FY8-13E8-000
NP6330 FY8-13EZ-010
NP6350/6251 FY8-13F0-000
NP6521 FY8-13E4-010
NP6560 FY8-13F1-000
NP6650 SERIES FY8-1389-010
NP700 PRINTER MY2-0028-000
NP7130/7130F FY8-13GB-000
NP7161/7160/7210 FY8-13FB-010
NP8000 SERIES FY8-1361-010
NP8530 FY8-13B7-000
NP8580 FY8-1380-010
NP880/980 MY8-1386-000
NP9330 FY8-1370-010
NP9800 FY8-13AU-010
NP9850 FY8-13CG-000
NP9850II FY8-13E2-000
P-660C SM 4Y1-8246-010
PAPER DECK I/II FY8-1331-000
PAPER DECK IV/V FY8-1343-010
PAPER DECK PED E-1 FY8-31AP-020
PAPER DECK PEDESTAL-G1/H1/M1 FY8-13CH-000
PAPER DECK-AA1 DU7-1202-000
PAPER DECK-AB1 DU7-1203-000
PAPER DECK-Q1 DU7-1115-010
PAPER DECK-U1 DU7-1122-010
PAPER DECK-V1 DU7-1144-000
PAPER DECK-Y1 DU7-1186-000
PAPER DECK-Z1 DU7-1193-000
PAPER FEED (500 sheets PF for P800) FY8-13J4-000
PAPER FOLDING UNIT-D1 DU7-1171-000
PERFECT BINDER-A1 DU7-1178-000
HY8-19AW-
PC1060/1061/1080F/IC D660
010
PC720/740/770/790 FY8-13DM-010
PC900 SERIES FY8-13GA-000
PLAIN PEDESTAL-E1 DU7-1191-000
PROFESSIONAL PUNCHER-A1 DU7-1175-000
PS-GP UNIT FY8-13CU-000
PS-IPU FY8-13B2-010
PS-IPU III FY8-13D9-000
PS PRINTER KIT-N1 DU7-1189-000
PUNCH UNIT-V1 DU7-1172-000
PUNCHER UNIT-AH1 DU7-1185-000
RDF-A1 FY8-13AW-020
RDF-B1/RDF-B1 EDITOR FY8-13BG-000
RDF-C1/F1/H1 FY8-13C4-000
RDF-D1 FY8-13DD-010
RDF-G1 FY8-13E6-000
RDF-I FY8-1342-010
RDF-II FY8-1381-000
RDF-III FY8-13A7-000
REMOTE OPERATOR'S SOFTWARE
DU7-1150-000
KIT-A1
RF/S 1000 MY2-0035-000
RF550D MY8-1361-000
RF560D MY8-1378-000
SELEX 1450 DU8-1377-008
SELEX 1455 DU8-1377-058
SELEX 2320 DU8-1395-018
SELEX 2580 DU8-13BJ-008
SELEX 3020 DU8-1384-008
SELEX 3580 DU8-13BU-008
SELEX 4170 DU8-1389-008
SELEX 7260 DU8-1380-018
SELEX SG-950 6Y8-1020-000
SELEX SG-950T 6Y8-1021-000
SIDE PAPER DECK-S1/T1 FY8-13J3-000
SIDE PAPER DECK-W1/X1 DU7-1168-000
SORTER 20E1 FY8-13EJ-000
SORTER MS-1 FY8-1334-000
SORTER MS-4/5 FY8-1378-020
SORTER VI FY8-1360-000
SORTER VII FY8-1382-000
SORTER VIII/A1 FY8-1387-000
SR850E CANON 6Y8-1025-CAN
STAPLER SORTER FY8-1386-000
STAPLER SORTER A1/B1 FY8-13AZ-000
STAPLER SORTER B1/B2 FY8-13BL-010
STAPLER SORTER C1/SORT 20 C1 FY8-13C6-000
STAPLER SORTER D1 FY8-13CN-000
STAPLER SORTER E1/E2 FY8-13DF-010
STAPLER SORTER F1/D1 FY8-13DQ-010
STAPLER SORTER H1/H2 FY8-13F5-000
STAPLER SORTER J1/K1/E3 FY8-13F7-000
SUPER G3 FAX BOARD-D1 FY8-13F8-000
SUPER G3 FAX BOARD-P1 DU7-1165-000
SUPER G3 FAX BOARD-Q1 DU7-1132-000
SUPER G3 FAX BOARD-R1 DU7-1146-000
SUPER G3 FAX BOARD-U1 DU7-1164-000
SUPER G3 FAX BOARD-V1 / MULTI-
DU7-1188-000
LINE FAX BOARD-H1
SUPER G3 FAX BOARD-W1 / MULTI-
DU7-1196-000
LINE FAX BOARD-J1
TS100HI CAPACITY STACKER DU7-1104-000
UFRII PCL PRINTER KIT-N1 DU7-1190-000
UNIVERSAL SEND KIT-B1 / PDF
DU7-1134-000
ENHANCEMENT KIT-B1
UNIVERSAL SEND KIT-D1 / PDF
DU7-1148-000
ENHANCEMENT KIT-B1
USB APPLICATION INTERFACE-D1 DU7-1136-000
VC-C3 XY8-1009-751
VOICE GUIDANCE KIT-A2 / VOICE
DU7-1149-000
GUIDANCE ATTACHMENT KIT-A1
WEB ACCESS SOFTWARE KIT-A1 DU7-1151-000
WEB ACCESS SOFTWARE KIT-B1 DU7-1156-000
WEB ACCESS SOFTWARE KIT-C1 DU7-1179-000
WEB ACCESS SOFTWARE KIT-D1 DU7-1163-000
Parts Catalog
Description Part Number
ADF (GP600) FY8-31DV-000
ADF-145 SELEX DU8-3154-048
ADF-A1 FY8-31A7-010
ADF-B1 FY8-31AZ-000
ADF-C1/D1/E1 FY8-31BA-020
ADF-F1 FY8-31CE-000
AF-1/DFIII FY8-3120-000
AF-201SELEX DU8-31A7-008
AP167 MY8-3170-000
AUTO STAPLER FOLDER FY8-3198-010
AUTO STAPLER I (AS-410) DU8-3198-058
AUTO STAPLER II (AS-500) DU8-3198-008
BINDER B-50 FY8-31AF-000
BJ-2436 FY8-31BJ-000
BJ-A1 FY8-3189-040
BJ-A1 SLIDE PROJECTOR FY8-3192-000
BJ-A1/2436 FILM PROJECTOR FY8-31BS-000
BJ-W3000/3050 QY8-31AK-000
BJ-W7000 QY8-31A5-000
BJ-W7200/W7250 IMAGEPROGRAF/WIDE
DU7-3110-000
FORMAT
BJ-W8200 AY3-4306-P03
BJ-W9000 QY8-31AU-000
BOARDCOPIER A-1 FY8-3169-010
BOOKLET TRIMMER-B1 DU7-3157-000
C130/130F DU7-3108-000
C180II DU7-2039-010
C210 DU7-3107-000
C210 ADF-G1 FY8-31DS-000
C210 STAPLER SORTER/MS-C1 SORTER FY8-31DT-000
C330D/250D FY8-31DE-010
C400D DU7-2113-000
CASSETTE FEEDING H2/F2 FY8-31CQ-010
CASSETTE FEEDING MODULE-J1/K1 DU7-3147-000
CASSETTE FEEDING UNIT-L1/M1 FY8-31CL-010
CASSETTE FEEDING-Z1 DU7-3169-000
CD4046/4050 also function sheet MY8-3189-000
CF250 MY8-3167-010
CF300 MY8-3182-000
CF510 MY8-3181-010
CFX-B380IF/MULTI-PASS C2500 HY8-39A8-000
CFX-L3500 IF HY8-39AJ-000
CFX-L4000 HY8-39A9-000
CFX-L4500IF HY8-39AC-000
CIRC DADF-G1 FY8-31ES-000
CIRC PRINTER/READER UNIT FY8-31ER-010
CIRC SIDE PAPER DECK-F1 FY8-31ET-000
CIRC STAPLER SORTER-N1 FY8-31EU-000
CIRC2050/C2020/C2058 FY8-13GN-020
CIRC3200/3220 DU7-3124-000
CIRC3380/C2880 DU7-3171-000
CIRC5180/4580/4080 DU7-3158-000
CJ-10 PS-IPU FY8-31BG-000
FY8-31AW-
CJ-10/CJ-7
020
CLC1000 FY8-31CB-020
CLC1000 FILM PROJECTOR FY8-31CH-000
CLC1100/1150 FY8-31DY-020
CLC1100/1150.5 PAPER DECK FY8-31DZ-000
CLC1100/1150 FILM PROJECTOR FY8-31E0-000
CLC200 FY8-3199-020
CLC200/300/350/500/550 F.P. FY8-31A1-020
CLC300/320/350 FY8-31AK-030
CLC300/350/500/550 F.S.II FY8-31A2-020
CLC500/550 FY8-3196-030
CLC5000 FY8-31F3-000
CLC5000 PAPER DECK-H1/J1 FY8-31F4-000
CLC5000 PAPER DECK-K1 FY8-31F5-000
CLC5100/4000 PC DU8-0005-000
CLC700/700S/700L/700E/800/800S FY8-31CY-010
CLC700/800 FY8-31BR-030
CLC700/800 FILM SCANNER III FY8-31BU-000
CLC700/800 RF-E1/RDF-E1 FY8-31BZ-010
CLC700/800 SORTER-D1/F1 FY8-31C7-010
CLC900/920/950 FY8-31DJ-000
COLORPASS Z90/Z60/PS-NX 90/60 FY8-13GG-000
CONTROL CARD 3 FY8-3142-000
CONTROL CARD 4 & 5 FY8-3179-030
COPY DATA CONTROLLER-A1 FY8-31C4-000
DADF / DADF EDITOR FY8-3184-020
DADF FOR ICC2100/CP660/iR3250 FY8-31E6-000
DADF-A1/RDF-G1 FY8-31CF-010
DADF-L1 DU7-3114-010
DADF-M1 DU7-3121-010
DADF-N1 DU7-3128-000
DADF-P1 DU7-3143-000
DADF-R1 DU7-3176-000
DF-IV/DF-V FY8-3154-040
DOCUMENT INSERTION UNIT-C1 DU7-3154-000
DR2080C MY8-3197-000
DR3020 MY8-3186-000
DR3080C MY8-3195-000
DR4080U/DR4580U MY8-3191-010
DR5020/5080C MY8-3190-000
DR5060F MY8-3196-000
DUPLEX UNIT-A1 DU7-3146-000
FAX-B340 HY8-39A2-000
FAX-L300 HY8-30A7-000
FAX-L350 HY8-30AJ-000
FAX-L700 HY8-2613-002
FAXPHONE B550/B540 HY8-39A6-000
FAXPHONE B640 HY8-39AD-000
FAXPHONE B640 HY8-39AK-000
FC200/220,PC400/420/430 FY8-31DD-000
RY8-31AW-
FILE PRINT 400 or LBP 62X
000
FINISHER-AA1 SADDLE FINISHER-AA2 DU7-3177-000
FINISHER B1 PAPER FOLDINGUNIT-A1 FY8-31CZ-000
FINISHER-C1 SADDLE FINISHER-C2 FY8-31DQ-010
FINISHER-P1 DU7-3116-000
FINISHER-Q1/Q3/R1 SADDLE FINISHER-
DU7-3130-010
Q2/Q4/R2
FINISHER-S1 DU7-3129-000
FINISHER-T1 SADDLE FINISHER-T2 + PUNCHER
DU7-3138-000
UNIT-M1
FINISHER-U1 DU7-3144-000
FINISHER-V1 SADDLE FINISHER-V2 DU7-3153-000
FINISHER-W1 SADDLE FINISHER-W2 DU7-3166-000
FINISHER-X1 DU7-3161-000
FINISHER-Y1 SADDLE FINISHER-Y2 (w/Puncher
DU7-3173-000
Unit-M1 & Buffer Pass Unit-E2)
FP 11/21/1600II HYK-0601-000
FP B140/B150/B160/B170 HY8-39A1-010
FUNDAMENTAL OF THE IPU FY8-13B1-010
GP200/200F/210/210F/215/215F/215P/IR210 FY8-31CJ-040
GP30F FY8-31C1-000
GP55/GP30 FILM PROJECTOR FY8-31CN-000
GP55/GP55F FY8-31AY-020
GP600 FY8-31DU-000
HS-150 AY3-4050-001
IC1100 HY8-39AP-000
IC2200 DU7-3106-000
IC2300 FY8-31G3-000
ICC2100 DU8-0003-000
ICC2100/CP660 2 CASSETE PEDESTAL FY8-31E7-000
ICC2100/CP660 2 KPD FY8-31E8-000
ICC2100/CP660 7 B SORTER FY8-31EA-000
ICC2500 DU7-3111-000
ICC3500 FY8-31G2-000
ICD340/D320 HY8-39AY-010
IMAGE EDIT UNIT 5 E/J FY8-3187-000
IMAGE EDIT UNIT/NP-EDITOR FY8-3162-010
IMAGEPRESS C1 DU7-3175-000
INNER 2 WAY TRAY-E1 DU7-3145-000
IPU FY8-3197-020
IR105 FY8-31FJ-000
IR105/IR8500 TRIMMER A1 FY8-31FK-000
IR1023 SERIES DU7-3181-000
IR1200/1300 SERIES FY8-31FX-000
IR1600/2000 ADF-J1 FY8-31FQ-000
IR1600/2000 FIN L1 FY8-31FR-000
IR1600I/2000/1610/2010 FY8-31FV-000
IR1630/1670F DU7-3123-000
IR2016/2016i/2020/2020i DU7-3142-010
IR2200/2800/3300 FY8-31FC-000
IR2200/2800/3300 DADF-H1 FY8-31FD-000
IR2200/2800/3300 FINISHER -J1 FY8-31FE-000
IR2200/2800/3300 SADDLE FINISHER-G1 FY8-31FF-000
IR2270/2870/3570/4570 DU7-3127-000
IR3250 FY8-31EQ-000
IR3250 FINISHER-G1 FY8-31EP-000
IR400/GP405 DU7-3102-010
IR400/GP405 DADF-B1 FY8-31E5-010
IR400/GP405 FINISHER-E1 FY8-31E4-000
IR5000/6000 FY8-31EV-000
FY8-31EW-
IR5000/6000 DADF-D1
000
IR5000/6000 FINISHER-F1/F2 FY8-31EX-000
IR5000/6000 SIDE PAPER DECK-G1 FY8-31EY-000
IR5000I/6000I IMAGE READER-A1 FY8-31FL-000
IR5570/6570 DU7-3136-000
IR60 DU7-3103-000
IR600 FINISHER-D1 FY8-31E2-000
IR600 SADDLE FINISHER D2 FY8-31ED-010
IR600/CP660 DU7-3100-000
IR600/GP605 ADF DU7-3101-000
IR600/GP605 ADF MICROFICHE FY8-01BT-000
IR7105/7095/7086 DU7-3150-000
IR8500 FY8-31F7-010
IR8500 DADF-J1 FY8-31FA-000
IR8500 FINISHER-K1/K2 FY8-31F8-000
IR8500 SADDLE FINISHER-K3/K4 FY8-31F9-000
IRC3100 DU7-3113-000
IRC6800/C5800/C6870U/C5870U DU7-3120-010
LC1060P HY8-39AR-000
LC2060 HY8-39AN-000
HY8-39AM-
LC3170/3175/3175MS
000
LC5000/5500 HY8-39A0-010
LC510 HY8-39B2-000
LC7000/7500 HY8-39A3-010
HY8-39AW-
LC710
010
LC8500/9000/9500 HY8-39AB-020
MDC A1/B1 FY8-31B5-060
MP50 MY8-3162-010
MP60 MY8-3177-010
MP90 MY8-3175-010
MS400/500 MY8-1389-000
MS800 MY8-3193-000
MULTI OUTPUT TRAY-C1 FY8-31CK-020
MULTI PDL PRINTER KIT-E1 DU7-3132-000
MULTI-OUTPUT TRAY-B1/B2 FY8-31C3-010
MULTIPASS 800/FAX B540/550 HY0-3009-000
MULTIPASS C2500 HY8-39AA-000
MULTIPASS C3000 HY8-39AE-000
MULTIPASS C3500/C5500 HY8-39AH-000
MULTIPASS C530/560 HY8-39AL-000
MULTIPASS L6000 HY8-39AF-000
NAGEL FINISHER BOOKLET MAKER DU7-3105-000
NAGEL FINISHER USER'S MANUAL DU7-3104-000
NP1010/1020 FY8-3193-010
NP1215 FY8-3177-030
NP1215S FY8-3191-000
NP1318/1218 FY8-3190-020
NP1500 FY8-31AU-000
NP160/PC850/870 FY8-31BN-030
NP1820/2020/2120/6221 FY8-31A6-030
NP3030/3050 FY8-31AP-020
NP3525/3025/3725/3225 FY8-3152-030
NP3825/3325 FY8-3194-030
NP4000 SERIES FY8-3160-020
NP4050 FY8-31AM-010
NP4080 FY8-31AV-010
NP4835/4835I/4835S/4335 FY8-3183-020
NP6012/6012F/6212 FY8-31C9-020
NP6016 FY8-31BP-020
NP6030 (inc pedestal w/ dupl unit A1) FY8-31B2-030
NP6035/6230/6028 FY8-31CP-010
NP6045/6545 FY8-31CV-010
NP6060 FY8-31AL-020
NP6085 FY8-31CM-000
NP6330 FY8-31D6-000
NP6412/6412F FY8-31DH-000
NP6521 FY8-31CC-010
NP6551/6350/6250 FY8-31D0-010
NP6560/6360/6260 FY8-31DC-010
NP6650 SERIES FY8-3188-040
NP6750/6550/6450/6050 FY8-31C2-030
NP700 MY2-0029-000
NP7130/7130F FY8-31EC-000
NP7161/7160/7164/7210/7214 FY8-31DN-010
NP7500 SS C1/ Sort 20 PC FY8-31B1-020
NP8000 SERIES FY8-3157-030
NP8530 FY8-31AH-020
NP8580 FY8-3180-050
NP880/980 MY8-3183-010
NP9330 FY8-3166-010
NP9330 SLIDE PROJECTOR FY8-3173-010
NP9800 FY8-31AB-010
NP9850 FY8-31B7-010
NP9850 CFF FY8-31BV-000
NP9850 FN-1 FY8-31B8-010
PAPER DECK FOR ICC2100/CP660/iR3250 FY8-31E9-000
PAPER DECK I/II FY8-3121-010
PAPER DECK III/IV/V FY8-3133-050
PAPER DECK PED-D1 FY8-31AT-010
PAPER DECK PED-E1 FY8-13BJ-020
PAPER DECK PEDESTAL-M1 FY8-31D7-000
PAPER DECK PED-H1/G1 FY8-31BB-000
PAPER DECK-AA1 DU7-3178-000
PAPER DECK-AB1 DU7-3179-000
PAPER DECK-A1/B1/C1/M1 FY8-31D2-030
PAPER DECK-D1 FY8-3147-000
PAPER DECK-Q1 (IR2270/2870/3570/4570) DU7-3133-000
PAPER DECK-Q1 (IRC3100) DU7-3115-000
PAPER DECK-U1 DU7-3122-010
PAPER DECK-V1 DU7-3136-000
PAPER DECK-Y1 DU7-3168-000
PAPER DECK-Z1 DU7-3172-000
PAPER FOLDING UNIT-D1 DU7-3155-000
PERFECT BINDER-A1 DU7-3160-000
PC1060/1061/1080F HY8-39AT-000
PC1060/1061/1080F/IC D660 HY8-31A4-030
PC735/745/775/785/795 FY8-31DB-000
PC760/780 FY8-31D8-000
PC900 SERIES FY8-31EB-000
PFC-410 DU8-31AT-008
PLAIN PEDESTAL-E1 DU7-3168-000
PROFESSIONAL PUNCHER-A1 DU7-3159-000
PS-GP UNIT FY8-31BE-000
PS-IPU FY8-31AE-020
PUNCH UNIT-V1 DU7-3156-000
PUNCHER UNIT-AH1 DU7-3167-000
R-ADF305 FY8-1389-005
RDF-A1 FY8-31AC-020
RDF-B1/RDF-B1 EDITOR FY8-31AN-010
RDF-C1/F1 FY8-31B0-010
RDF-D1 FY8-31BY-010
RDF-I FY8-3132-030
RDF-II FY8-3181-030
RDF-III FY8-31A0-020
RF/S1000 MY2-0035-000
RF-300 SELEX DU8-31AN-008
RF-305 SELEX DU8-3181-018
RF550D MY8-3161-020
RF560D MY8-3176-000
RF-H1/RDF-H1 NP6045 FY8-31CX-000
S-145K / MS-5 DU8-3178-028
SECURITY EXPANSION BOARD-F1 / EXPANSION
DU7-3162-000
BUS-D1
SELEX 1050 ZZA-1003-000
SELEX 1450 DU8-3177-008
SELEX 1455 DU8-3177-058
SELEX 2150 ZZA-1002-000
SELEX 2320 DU8-3194-018
SELEX 2580 DU8-31AP-008
SELEX 3020 DU8-3183-018
DU8-31AM-
SELEX 3580
008
SELEX 4000 ZZA-1001-000
SELEX 4170 DU8-3188-018
SELEX 7260 DU8-3180-018
SELEX G 950/950T PARTS LIST 6Y8-0022-000
SELEX-305 DU8-3186-008
SELEX-708 DU8-3182-008
SIDE PAPER DECK-S1/T1 FY8-31G4-000
SIDE PAPER DECK-W1/X1 DU7-3152-000
SORTER 20E1 FY8-31CU-000
SORTER MS-4/5 FY8-3178-020
SORTER S-300 DU8-3186-058
SORTER VI FY8-3156-000
SORTER VII FY8-3182-000
SORTER VIII/A1 FY8-3186-010
SR850E CANON PARTS LIST 6Y8-0027-CAN
STAPLER SORTER FY8-3185-020
STAPLER SORTER A1/B1 FY8-31AD-010
STAPLER SORTER B1/B2 FY8-31AQ-010
STAPLER SORTER C1 FY8-31B1-010
STAPLER SORTER D1 FY8-31BD-000
STAPLER SORTER E1/E2 FY8-31C0-010
STAPLER SORTER E3/J1/K1 FY8-31DP-000
STAPLER SORTER-H1 FY8-31DG-000
DU8-31AQ-
STS-201
008
STS-805 DU8-31AD-008
SUPER G3 FAX BOARD-P1 DU7-3149-000
SUPER G3 FAX BOARD-Q1MULTI LINE FAX-D1 DU7-3131-000
SUPER G3 FAX BOARD-R1 DU7-3139-000
SUPER G3 FAX BOARD-U1 DU7-3148-000
SUPER G3 FAX BOARD-V1 / MULTI-LINE FAX
DU7-3170-00
BOARD-H1
TOOL & ACCESSORY FY8-4181-000
TS100 HI CAPACITY STACKER DU7-3109-000
USB APPLICATION INTERFACE BOARD-D1 DU7-3134-000
VOICE GUIDANCE KIT-A2 / VOICE GUIDANCE
DU7-1149-000
ATTACHMENT KIT-A1
January 12, 2007
Product : DR 6080 / 7580 / 9080C

Title : The DR9080 Motor Continually Runs but Does not Feed The Paper
Problem :
The DR9080 Motor continually runs but does not feed the paper. While checking the sensors in service
mode using the quma tool it was noticed that the light for number 2 in sensor check would "flicker" on
and off at times.
Solution :
In this case the harness for the Doucment Sensor PCB was loose and needed to be reseated.
January 10, 2007
Product : DR 6080 / 7580 / 9080C

Title : The Message, 'No page was found in the feeder', is Displayed
Error :
The error message "No page was found in the feeder.", shown below, is displayed when trying to scan.
The scanner is unable to feed paper even while running in "Count Only" mode.
Workaround :
This error message may be caused by a faulty sensor or wire harness. Check the "Document"
sensor and the "Document Tray HP" sensor with the QUMA service tool. If the sensors are not
activating, ensure they are positioned correctly and then try replacing the Tray Cable Assy, MG1-3453-
030.
January 10, 2007
Product : DR 5010C / 9080C / 3080CII

Title : Will "Skip Blank Page" work with Colored Paper?
Question :
Will "Skip Blank Page" work with Colored Paper?
Answer :
The Skip Blank Page feature uses the percentage of black pixels in black & white mode to determine
whether a page will be skipped. When scanning in Grayscale or Color, the scanned data is binarized
and the skip blank page is then decided by the percentage of black pixels. Depending on the color of
the document, skip blank page may or may not work using colored paper. If it is a dark colored paper, it
is more difficult to skip a blank page. If the document is light colored, it's easier to skip a blank page.
January 23, 2007
Product : DR 6080 / 7580 / 9080C

Title : The Pick Up Rollers spin twice after the last page is fed.
Problem :
The Pick Up Rollers spin twice after the last page is fed.
Solution :
This can be caused if the Pick Up Sensor is not deactivating after the last page is fed. The flag for the
Pick Up Sensor should fall into the groove on the paper tray after the last page is fed. If the flag does
not fall into the groove the Pick Up Sensor will stay on and the scanner will attempt to feed paper even
though the tray is empty.
August 8, 2008
Product : All imageRUNNER-iR Series, All DR Series
Title : What is RoHS?
Question :
What is RoHS?
Answer :
The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical
and electronic equipment". This Directive bans the placing on the EU "European Union" market of new
electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury,
hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame
retardants.
Manufacturers need to understand the requirements of the RoHS Directive to ensure that their products,
and their components, comply. When did RoHS come into force? The RoHS Directive and the UK
RoHS regulations came into force on July 1, 2006.
The RoHS Directive is an Article 95 single market directive. Enforcing RoHS, The National Weights and
Measures Laboratory (NWML) has been awarded the contract to set up the UK’s national RoHS
enforcement body.
Note:
The RoHS directive is currently not enforced in the US. Some manufacturers who partner with Canon
maybe required to list both the RoHS type and non RoHS type replacement components.
For example see the image below:
February 07, 2007
Product : DR 2050C / 2080C / 2580C / 3080CII / 4010 / 5010C / 6080 / 7080C / 7580 / 9080C
Title : The Scanned Documents are Completely Black
Problem :
The documents that are scanned with Capture Perfect 3.0 as color .tiff images, are completely black
when opened in programs other than Capture Perfect.
Solution :
The solution in this case was to change the color compression format to "None".
March 6, 2007
Product : DR 9080C / 7580

Title : Is There A Part Number For the Grounding Tab?
Question :
Is there a part number for the Grounding Tab?
Answer :
There is not a part number available for the Grounding Tab. The Tab was added since the inside of
body where the Strip is located is painted, peel off the paint or sand the area for a good ground.
March 27, 2007
Product : DR 3080CII / 7080 / 9080 / 6080 / 7580

Title : When Scanning A Batch The Image Shows as Two Half Images The Computer Display.
Problem :
When scanning a batch the image shows as two half images on the Computer Display. Looking as if the
page was cut in half. .
Note: This is a split screen view, when scanning only half the image will appear.
When you scan a "page" the image is complete.
Solution :
Check that the Driver Settings are correct. In this case the option of " Save as Two Images" was
checked. Un-checking this radio box, this will allow a full image when scanning to a batch.
April 3, 2007
Product : DR 6080 / 7580 / 9080C

Title : What is the Correct Paper Feed Roller Gear Position?
Problem :
What is the Correct Paper Feed Roller Gear Position?
Solution :
The Parts Manual shows the One-Way Pulley Gear, #17 on Figure 201, with the "rim" towards the Motor
Frame.
This is incorrect.
The correct placement of the One-Way Gear is with the "rim" away from the Motor Frame.
May 23, 2007

Product : DR 6080 / 7580 / 9080C
Title : The Image Quality is Poor.
Problem :
The image quality is poor. The Lower Shading Sheets has been updated as per Technical Publication
TP05 115.pdf
Solution :
In this case replacing the Platen Roller improved the overall quality of the scan.
July 3, 2007
Product : DR 6080 / 7580 / 9080C

Title : Where Is The Installation Procedure For the Imprinted Located?
Question :
Where is the installation procedure for the Imprinted located?
Answer :
The procedure for the Imprinted installation is located in the Service Manual for the DR6080 /9080C on
page 4-5. The install procedure is also attached to this article as a PDF.

November 1, 2007
Product : DR 6080 / 7580 / 9080

ED 600
Title : The Lid for the ED600 Will Not Stay Closed
Problem :
The lid for the ED600 will not stay closed.
Solution :
The Stop Arm needs to be flat along the frame. If the Arm is bent the cam for the stop position will not
hold.
The Stop Arm part number is MA2-5851-000
March 24, 2008
Product : DR 6080 / 7580 / 9080C

Title : Documents Skew Slightly at Pickup
Problem :
The documents skew slightly at pickup. The pickup, feed, and retard rollers have been replaced.
Solution :
Check to see if the pressure from the Upper Assy is even. It may be necessary to adjust one or both of
the "Stoppers" shown below. (The stoppers are the parts that the upper unit latches on to).
March 21, 2008
Product : DR 9080C
Title : Pink Background on Scanned Images
Problem :
Scanning originals produces output with a pink background on both the front and back sides. This
symptom can occur when scanning in color or black & white mode.
Solution :
This problem may be resolved by flashing the firmware.
July 09, 2008

Product : DR 6080 / 7580 / 9080C
Title : Scanner locks up after several scans
Problem :
Example:
New Install on new HP Desktop connected to scanner via USB with USB ports listed as [USB 2.0 High
Speed].
Scanner locks up after several scans.
Solution :
In the Instructions that came with the scanner, there is a section which discusses this issue. Even if the
computer is new and lists its USB ports as 2.0 High Speed, it may not be fully compatible with the
Canon scanner. It may not be able to keep up with the data stream coming from the scanner. In this
case, you must install a PCI USB Card into an open PCI slot within the computer. Canon has verified
the performance of Adaptec PCI USB cards and can recommend them, although other brands may
work as well.
ADAPTEC RECOMMENDED USB 2.0 INTERFACE CARDS
USB 2 CONNECT 2000LP (AUA-2000)
USB 2 CONNECT 3100 (AUA-3100LP)
USB 2 CONNECT 5100 (AUA-5100)
USB 2 CONNECT FOR NOTEBOOKS (AUA-1420)
September 2, 2008
Product : DR 6080 / 7580 / 9080C

Title :
The Delivery Rollers Continue to Rotate after the Batch has been Scanned
Problem :
After a batch has been fed, the Delivery Rollers continue to rotate for about 5 seconds. Normally, the
Delivery Rollers stop immediately after the last sheet has exited. There are no jam or error indications.
Solution :
This problem was caused by a faulty "Document Sensor", PS4. Using the service tool to test, PS4 was
not activating consistently.
First try cleaning the Document Sensor "window". If the problem persists, check the wiring from the
document sensor to the intermediary connector and then to J505 on the Document tray control PCB
(10_SUB).
MG1-3269-000, PCB ASSY, CAMERA DETECT (PS4)

MG1-3449-000, CABLE ASS'Y,TRAY-UP (Sensor cable to intermediary connector)
MG1-3453-030, CABLE ASS'Y,TRAY (Cable harness to Document tray control PCB (10_SUB).
July 28, 2008

Product : DR 6080 / 7580 / 9080C
Title :
E31 Without a Mechanical Counter
Error :
The error code "E31" is displayed but the scanner does not have a mechanical counter.
Workaround :
The problem can be resolved by replacing the Pick-up Control PCB (80_SUB).
The part number for the board is MG1-3501-040.
August 12, 2008
Product : DR 6080 / 7580 / 9080C

Title : Pink Background on Scanned Images
Problem :
The front side of the scanned document has a pink background.
Solution :
First check to see if the Lower Shading Assy has been updated as per technical publication "TP05
115.pdf".
If the unit has the updated Shading Assy, confirm the shading sheet is clean and the solenoid is working
correctly.
October 16, 2008
Product : DR6080 / DR7580 / DR9080C

Title : E15 on the DR6080 scanner.
Error :
E15 on the DR6080 scanner.
Workaround :
E15 is a code related to the imprinter. In one case the imprinter unit and ink cartridge were replaced but
it did not resolve the problem. The code was resolved by replacing the power supply in the scanner,
part number MH3-2065-000.
November 17, 2008
Product : DR 6080 / 7580 / 9080C

Title : 'P0' Code at Power On
Error :
The machine is powered on and immediately displays a "P00" jam code.
Workaround :
A faulty Registration Sensor will cause this error. Use the Quma tool to determine if the Front and/or
Rear Registration Sensors are working properly.
December 18, 2008
Product : DR Scanners
Title : What are the Exchange Roller Kit Item number's for the DR Scanners?
Question :
What are the Exchange Roller Kit Item number's for the DR Scanners?
Answer :
DR Scanner Exchange Roller Kit #

DR-2050C / 2080C 7982A001AA
DR-2010C / 2510C 2445B001AA
DR-2580C 0106B002AB
DR-3010C 3335B001AA
DR-3060 / 3080 / 3080CII (500K) 6915A001AA
DR-3060 / 3080 / 3080CII (1 Million) 6915A002AA
DR-4010C 1921B001AB
DR-4080U / 4580U 3651A003AA
DR-5010C 0434B002AA
DR-5020 / 5080C 0042T39620
DR-7080C 9664A002BA
DR-7090C 3504B001AA
DR-6080 / 7580 / 9080C 8927A004AC
DR-X10C 2418B001AA
**NOTE** These are Item #'s and must be ordered accordingly.
December 23, 2008
Product : DR 6080 / 7580 / 9080C

Title : The first 1/4 to 1 inch of image is elongated.
Problem :
The first 1/4 to 1 inch of image is elongated.
Solution :
In this case the Registration Roller was faulty. After replacing the Registration Roller the image was no
longer elongated.
January 13, 2009
Product : DR 6080 / 7580 / 9080C

Title : The paper is jamming intermittently while exiting the unit.
Problem :
The paper is jamming intermittently while exiting the unit.
Solution :
In this case the tension for the Feed Rollers 2 was loose. When the tension was adjusted the jamming
stopped.
March 4, 2009
Product : DR 6080 / 7580 / 9080C

Title : When Auto Size Detect is on Both Sides of the Scan are cut off by 3 inches.
Problem :
When Auto Size Detect is on Both Sides of the Scan are cut off by 3 inches.
Solution :
In this case the gear for the width guide was broken, not allowing the VR to adjust for the size.
April 1, 2009
Product : DR 3020 / 3060 / 3080C / 3080CII / 4010 / 4080U / 4580U / 5010C / 5020 / 5080C 6080 /
7580 / 9080C / 7080C / 7090C / X10C
DR 5060F
Title : Intermittent "Scantome.exe..." Errors
Error :
During normal scanning, the error message, "Scantome.exe has encountered a problem and needs
to close.", appears intermittently. The scanner and PC must be rebooted to temporarily resolve the
issue.
Workaround :
If connecting the scanner to the PC via SCSI connection, updating the ASPI driver to the latest version
may resolve this issue. If using an Adaptec card, visit the Adaptec website for the latest driver for use
on your operating system.
April 15, 2009
Product : DR 7580
Title : What is the Part Number for the DR7580 Top Cover?
Question :
What is the Part Number for the DR7580 Top Cover?
Answer :
The part number is MF1-4281-000, "COVER,TOP"
April 17, 2009
Product : DR 6080 / 7580 / 9080C

Title : Error when scanning [File access error occurred; Check write protect or possible disk full].
Error :
Error when scanning [File access error occurred; Check write protect or possible disk full].
Workaround :
The problem was not related to the PC. It was resolved by replacing the Main control PCB on the
scanner.
The part number for the Main control PCB on the DR 6080/7580 is MG1-3507-040.
The part number for the Main control PCB on the DR 9080C is MG1-3506-040.
June 9, 2009
Product : DR 6080 / 7580 / 9080C

Title : 'Scanner is busy' Error Message
Error :
The error message "Scanner is busy" is displayed on the computer when attempting to start a batch
scan.
Workaround :
This error message can be caused by a faulty or dirty sensor in the machine. Use the "Quma" tool to
identify which sensor may be causing the problem.
September 22, 2009
Product : DR 6080 / 7580 / 9080C

Title : The Scanner is Double Feeding intermittently.
Problem :
The scanner is double feeding intermittently.
Solution :
Check that the Belt from the Separation Motor is not stretched out causing lack of separation.
October 19, 2009
Product : All DR Scanners

imagePRESS Server J100
Title : Can a DR Scanner be installed on an imagePRESS Server J100
Question :
Can a DR Scanner be installed on an imagePRESS Server J100?
Answer :
Installing a DR Scanner on an imagePRESS Server J100 is not supported.
October 21, 2009
Product : DR 6080 / 7580 / 9080C

Title : The Originals will not feed past the Feed and Separation Rollers
Problem :
The originals will not feed past the Feed and Separation Rollers.
Solution :
If this issue occurs, check to see if the Feed Roller spins freely. The Feed Roller should only spin freely
in only one direction. If the Feed Roller spins freely in both directions, replace the One Way Gear for
the Feed Roller.
November 10, 2008
Product : DR 6080 / 7580 / 9080

Title : The Document Tray does not raise in Count Only Mode.
Problem :
The Document Tray does not raise in Count Only Mode. All sensors check fine in Service Mode. The
Document Tray will work fine in Service Mode. Also the Display Panel will intermittently lock up.
Solution :
In this case a faulty Lower Reader Unit caused an issue with the Document Tray and lock-ups.
December 1, 2009
Product : DR 6080 / 7580 / 9080C

Title : Void Areas on the Backside Image
Problem :
Scanning in duplex showed void areas on the backside image.
Solution :
This image problem was being caused by a "stuck" upper shading plate. Only the lower shading plate
was activating when tested.
To test the shading plates, open the upper unit, push up on the pickup sensor and hold down the start
button.
Upon further inspection, it was found that the upper shading plate was bent which prevented it from
protruding normally.
Replace as necessary. Shading Sheet Unit, MG1-3454-000

CANON DR-6080, DR-7580, DR-9080C KnowledgeBase

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November 18, 2003

Product : DR 6080 / 7580 / 9080C

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

November 19, 2003

Product : DR 6080 DR 9080C

How is the retard roller cover removed on a DR 6080 or DR 9080C scanner?

February 25, 2004

Product : DR 6080 / DR 9080C

Canon USA, Inc. Systems & Technical Support Division

January 26, 2004

Product : DR 6080 / 9080C

Mechanical Feed mode can be activated as follows:

z Turn on the scanner while pressing the "Start" key.

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

Product : DR 6080 / 9080C

Canon USA, Inc. Systems & Technical Support Division

Product : DR 6080 / 9080C

The recommended 2.0 USB interface cards are:

z USB 2 Connect 2000LP ( AUA-2000 )

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

January 27, 2003

Product : DR 6080 / 9080C

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

February 12, 2004

Product : DR 6080 / 7580 / 9080C

The sales item number is 8927A004AC

Theseitems are also available as orderable service parts.

z Pickup Roller MG1-3493-000

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

February 20, 2004

DR 6080 / 7580 / 9080C

Canon USA, Inc. Systems & Technical Support Division

Product : DR 6080 / 9080C

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

Product : DR 6080 / 9080C

Check that the actuator arm is sitting properly.

Product : DR 6080 / 7580 / 9080C

Using Capture Perfect 2.0 the procedure would be as follows:

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

Canon USA, Inc. Systems & Technical Support Division

October 15, 2004

Product : DR 6080 / 9080C

Canon USA, Inc. Systems & Technical Support Division

November 12, 2004

Product : DR 6080 / 9080C

Check that the Entrance Guide Plate is not bowed.

November 16, 2004

Product : DR 6080 / 9080C

Error Code d02

Canon USA, Inc. Systems & Technical Support Division

November 17, 2004

To enable Extra Long mode, at the control panel:

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

November 18, 2004

Product : DR 6080 / 9080C

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

January 03, 2005

Product : DR 6080 / DR 9080C

January 13, 2005

Product : DR 6080 / 7580 / 9080C

Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830

June 14, 2005

Product : DR 6080 / 9080C