FINAL TEST (2019/2020)

HUMAN RESOURCES MANAGEMENT – FEB

UNDIKNAS, DENPASAR-BALI

Date and time : Wednesday, 3rd June 2020

Waktu : 80 minute (start at 02.00 Bali
Time)
Lecture : Putu Irma Yunita, SE., MSc

I Multiple Choice
Chose the correct answer!!

1. Human Resource departments are

(a) line departments
(b) authority department
(c) service department
(d) functional department

2. What is human factor?

(a) Micro and macro issues of socioeconomic factor.
(b) Interrelated Physiological, Psychological and Socio-ethical aspects of human being.
(c) The entire concept of human behaviour
(d) None of the above.

3. Job Analysis is a systematic procedure for securing and reporting information

defining a .
(a) specific job
(b) specific product
(c) specific service
(d) all of these

4. What are the factors responsible for the growth of HRM?

(a) Development of scientific management and awakened sense of social responsibility.
(b) The problem of how the available human resource could effectively minimise the cost and
maximise the production.
(c) Technical factors, awakening amongst workers, attitude of the government, cultural and
social system.
(d) All the above.
5. Resources and capabilities that serve as a source of competitive advantage for a firm
over its rivals are called .

(a) core competency

(b) core competence
(c) competitive advantage
(d) competency

6. Human Resource planning is compulsory for .

(a) effective employee development programme
(b) base for recruitment
(c) base for selection policy
(d) all of these

7. Job analysis, HR planning, recruitment, selection, placement, inductions and internal

mobility are few important functions which come under the heading of
of HRM.
(a) integration function
(b) development
(c) maintenance
(d) procurement function

8. Directing is one of the important functions of HRM which comes under .

(a) managerial function
(b) operative function
(c) technical function
(d) behavioral function

9. Whom does Human relation approach refer to?

(a) Worker, who should be given humanly treatment at work.
(b) Mutual cooperation between employer and employee in solving the common problems.
(c) Integration of people into a work situation that motivates them to work together to achieve
productivity and also economic, psychological and social satisfaction.
(d) None of the above

10. provides information on the human attributes in terms of education,

skills, aptitudes, and experience necessary to perform a job effectively.
(a) job description
(b) job specification
(c) job analysis
(d) job evaluation

11. Job specification includes .

(a) Physical characteristics
(b) Psychological characteristics
(c) Personal characteristics
(d) all of these

12. What is the scope of HRM?

(a) Training and development of employees for their growth.
(b) Maintenance of good industrial relations and workers’ high morale for higher productivity
(c) Further researches in behavioural science, new ideas in man, management and advances
in the field of training and development.
(d) None of the above

13. Staffing includes .

(a) workload estimation
(b) termination
(c) appointments of personnel, placement
(d) all of these

14. What should be the strategy of HRM?

(a) Making the long-term and short-term planning.
(b) Planning the optimum level of manpower.
(c) Introducing training programmes to personnel.
(d) All the above.

15. “Human resource management” involves the elements of

(a) planning, organising, and controlling
(b) planning, organising and coordinating
(c) leading, directing and coordinating
(d) all of the above

16. The procedure in which relevant information relating to a job and its requirements
is systematically discovered and noted is
(a) job analysis
(b) job specification
(c) job classification
(d) job evaluation
17. The objectives of workers’ participation in management do not ordinarily include
(a) promotion of collective bargaining
(b) promotion of industrial harmony
(c) promotion of industrial democracy
(d) promotion of productivity

18. Leadership is the –

a. ability to influence other people
b. ability to create within people an urge to do
c. ability to obtain willing co-operation of the followers
d. All above
e. Only (a) + (b)

19. Promotion is basically a reward for –

a. Efficiency
b. Seniority
c. Physical fitness
d. Retention

20. Why grievances should be redressed?

a. Affects the individual
b. Affects the management
c. Collective disputes conversion
d. All above

21. Managerial functions, in personnel management can be –

a. Planning / Organising / directing and controlling
b. Recruitment / placement / employment / Development and motivation
c. Compensation / maintenance of health / employers’ welfare
d. Both (a) + (b) only

II Case Study
Read the text carefully, than answer the question!!

Harsha and Franklin both of them are postgraduates in management under different streams
from the same B-School. Both of them are close to each other from the college days itself and
the same friendship is continuing in the organization too as they are placed in the same
company, Hy-tech technology solutions. Harsha placed in the HR department as employee
counsellor and Franklin in the finance department as a key finance executive. As per the
grade is concerned both are at the same level but when responsibility is concerned Franklin is
holding more responsibility being in core finance.
By nature, Harsha is friendly in nature and ready to help the needy. Franklin is silent in
nature ready to help if approached personally and always a bit egoistic in nature. They have
successfully completed 4 years in the organization. And management is very much satisfied
with both of them as they are equally talented and constant performers.

Harsha felt that now a day’s Franklin is not like as he uses to be in the past. She noticed some
behavioural changes with him. During general conversations, she feels that Franklin is
taunting her that she is famous among the employees in the organization, on the other hand,
he is not even recognized by fellow employees.

One morning Mr. Mehta General Manager Hy-tech technology solutions shocked while
going through the mail received from Franklin about his resignation. Mr. Mehta called
Harsha immediately and discussed the same as she is close to Franklin. By hearing the news
Harsha got stunned and said that she does not know this before she also revealed here current
experience with him. Mr. Mehta who does not want to lose both of them promised her that he
will handle this and he won’t allow Franklin to resign.

In the afternoon Mr. Metha took Franklin to Canteen to make him comfortable after some
general discussion he starts on the issue. Franklin, after some hesitation, opened his thinking
in front of Mr. Mehta. The problem of Franklin is

1) when he comes alone to canteen the people from others don’t even recognize him but if he
accompanied by Harsha he gets well treated by others.

2) one day Both of them entered the company together the security in the gate wished them
but the next day when he came alone the same security did not do so.

3) Even in meetings held in the office, the points raised by Harsha will get more value so
many times he keeps silent in the meeting.

It happens to Franklin that he has to face such degradation in each day of work which totally
disturbs him. Franklin also questioned that ” Harsha and myself have the same qualification,
from the same institute, passed out in the same year both with first class. We have the same
number of experiences in this organization. Moreover, the responsibilities with me are more
valuable than those of Harsha. After all these things if I am been ignored or unrecognized by
the fellow employees my ego does not allow me to continue here”.

By listening to this statement Mr.Metha felt that it is not going to be very difficult to stop his
resignation. Mr. Mehta explained Franklin the reasons for such partial behaviour of the
employees.
After listening to Mr. Mehta Franklin said sorry for his reaction and ready to take back
his resignation. And he called Harsha and spoke with like before.

Questions for HRM Case Study

Find the reason that Mr. Mehta would have given to Franklin.