University of St.

Thomas of Mozambique
Business School
Semester I Test II
Course: Business Management Academic Year: 2021
Class: 2L3BBM Time: 10h30 – 12h00hrs
Discipline: Organizational Theory & Behaviour Date: 24/ 06/ 2020.

Section I: For each of the questions below, provide a precise and concise answer
1. Compare and contrast exclusion and intimidation at workplaces with the help of an example.
2. Discuss how job satisfaction can impact productivity, absenteeism and turnover.
3. What are the three dimensions to organizational commitment? Explain each of them.
4. Different observations suggest that rationality and emotion are in conflict, and that if you exhibit
emotion you are likely to act irrationally. Do you agree with this observation? Explain why/ why not
5. The relationship between age and job performance is likely to be an issue of increasing importance
during the next decade. Explain and give an example whenever necessary
6. Compare and contrast unfair discrimination and diversity management.

7. What is meant by the statement “emotions are more fleeting than moods”?

Section 2: For each question below, choose the correct answer and write it on your answer sheet.
Additional explanation to the selected assertion voids the answer. Choose only one answer.
Choosing more than one assertion invalidates them all. (A, B, C or D)

1) _____ is discretionary behavior that is not part of an employee’s formal job requirement, but that
promotes the effective functioning of the organization.
A. job attitude B. withdrawal behaviour C. citizenship behaviour D. personal behaviour

2) Which of the following is the major challenge to managers in a fully networked organization?
A. eliminating the need for paper communication by relying entirely on email, file transfers and the like
B. managing contract and temporary workers
C. maintaining a “virtual office” through the use of computers, interoffice networks and the Internet
D. managing people who work together but are geographically separated

3) If Joe knows that stealing from the company is wrong, but he continues to take papers for his computer at
home; Festinger would argue that Joe is experiencing

A) deviant work behaviors. B) cognitive dissonance.

C) a poor conscience. D) job dissatisfaction

4). The belief that "violence is wrong" is a descriptive statement. Such an opinion constitutes the ________
component of an attitude.
A) cognitive B) affective C) reflective D) behavioral
5) The management at Climate Action Development needs to recruit campaign managers for its Renewable Energy
Project. They are looking for candidates who are assertive, extroverted, and who can tackle challenges head-on.
Which of the following deep-level characteristics should they focus on to best help them recruit the right candidate
for the job?
A) personality B) attitudes C) ethnicity D) values
6) Which of the following statements is NOT true about attitudes?
A) Managers need to focus more on keeping resignations and absences down than on employees' attitudes.
B) Managers should be interested in their employees' attitudes since they give warnings of potential problems.
C) Managers should be interested in their employees' attitudes since they influence behavior.
D) Measurement of overall job attitude is a useful piece of organizational information

7) What did the study of Sears employees that examined satisfaction and absenteeism find?
A) Workers with high satisfaction scores had much higher attendance than those with lower satisfaction levels.
B) Workers with high satisfaction scores had much lower attendance during snow storms.
C) Workers with low satisfaction scores had much higher attendance than those with higher satisfaction levels.
D) There was no relationship between satisfaction and attendance.

8) High job involvement means identifying with ________, while high organizational commitment means
identifying with ________.
A) your employing organization; your specific job
B) your specific job; your employing organization
C) your profession; your specific job
D) your co-workers; your specific job

9) The primary organizational implication of cognitive dissonance theory is that it helps to predict
________.
A) overall job satisfaction for employees
B) the likelihood of a given employee engaging in impression management
C) the overall level to which the workforce will accept gender, racial or other types of bias
D) the willingness of the workforce to accept company rules and work practices
E) the inclination towards attitude and behavioral change of the workforce

10) Which of the following most likely indicates surface-level similarity?

A) Tim and Jake are colleagues who take risks and are quick decision makers.
B) The employees at GenSys prefer teamwork over individual assignments.
C) Nina and Chuck are colleagues who share similar views on corporate social responsibility.
D) Jane and Sara grew up in the same town and went to school together.
E) Hannah and Nate are both introspective and tend to be slow to reach decisions.

11) Which of the following best represents deep-level similarity?

A) Colleagues who both come from the same neighborhood in Maputo
B) Employees who are college graduates with a degree in business management
C) Employees who speak Spanish and share similar religious values
D) Employees who seek challenges in assignments and like to work collaboratively
E) Employees in their mid-thirties with 10 years' work experience in the publishing industry

12) Green Planet, an environmental organization, recently opened an office in Maputo. The organization is
currently looking for employees to staff a deforestation project in the country. They need to recruit individuals who
understand the intricacies of Maputo’s culture and the mindset of the locals and are fluent in the local languages.
Which of the following are they most likely to consider while recruiting for these positions?
A) race/ gender B) age/beliefs C) religion/ race D) gender/ beliefs

Good Work
Lecturer: David Lugundu; MA, MBA