University of St.

Thomas of Mozambique
Business School
Semester I Test I (MAKE-UP Test)
Course: Business Management Academic Year: 2019
Class: 2L3BBM Time: 1100 – 1230hrs
Discipline: Organizational Theory & Behaviour Date: 05/ 06/ 2019.

Section I: For each of the questions below, provide a precise and concise answer

1. Compare and contrast exclusion and intimidation at workplaces with the help of an example.
2. The relationship between age and job performance is likely to be an issue of increasing importance
during the next decade. Explain.
3. Discuss how job satisfaction can impact productivity, absenteeism and turnover.
4. Discuss the three components of an attitude.
5. Why is it important to complement intuition with systematic study in our attempts to understand
behavior within organizations?

Section 2: For each question below, choose the correct answer and write it on your answer sheet.
Additional explanation to the selected assertion voids the answer. Choose only one answer.
Choosing more than one assertion invalidates them all. (A, B, C or D)

1) If Joe knows that stealing from the company is wrong, but he continues to take papers for his
computer at home; Festinger would argue that Joe is experiencing
A) deviant work behaviors. B) cognitive dissonance.
C) a poor conscience. D) job dissatisfaction
2) The attitude-behavior relationship is likely to be much stronger if the attitude ________.
A) refers to something that the individual has direct personal experience with
B) must be defended against the attitudes of society at large
C) is perceived to be of little importance
D) is related to organizational structure

3) The degree to which a person identifies with his or her job, actively participates in it, and
considers his or her performance as being important to self-worth is ________.
A) job satisfaction B) job involvement
C) job stability D) organizational commitment
 You are bringing together faculty from different behavioral disciplines to author a new textbook in
organizational behavior. Represented are professors from psychology, sociology, social psychology,
anthropology, political science, and industrial engineering

4) Which professor out of this group would you expect to address issues of communication?
A. the psychologist B. the anthropologist C. the political scientist D. the social psychologist

5) The faculty member from ____ should provide information about personality, learning, and
motivation.
A. sociology B. psychology C. anthropology D. social psychology

6) _____ is discretionary behavior that is not part of an employee’s formal job requirement, but
that promotes the effective functioning of the organization.
A. job attitude B. withdrawal behaviour C. citizenship behaviour D. personal behaviour

7) Green Planet, an environmental organization, recently opened an office in Maputo. The organization is
currently looking for employees to staff a deforestation project in the country. They need to recruit
individuals who understand the intricacies of Maputo’s culture and the mindset of the locals and are
fluent in the local languages. Which of the following are they most likely to consider while recruiting for
these positions?
A) race B) age C) beliefs D) gender

8) The management at Climate Action Development needs to recruit campaign managers for its
Renewable Energy Project. They are looking for candidates who are assertive, extroverted, and who can
tackle challenges head-on. Which of the following deep-level characteristics should they focus on to best
help them recruit the right candidate for the job?
A) personality B) attitudes C) ethnicity D) values

9) Analyzing relationships, determining causes and effects, and basing conclusions on scientific
evidence all constitute aspects of _____ of behaviour
A. organizational B. intuitive study C. systematic study D. case-based study

10) What are the three primary determinants of behavior that organizational behavior focuses
upon?
A. individuals, profit structure, and job satisfaction B. groups, structure, and profit structure
C. individuals, groups, and job satisfaction D. individuals, groups and structure

Good Work

David Lugundu; MA, MBA

(Lecturer)