Mis-en-place (put everything into places) G: (Yes/No)

Checking of the following: W: Thank you Ma’am/Sir may I repeat your order,
- Condition of tables and chair you ordered __________________________
- Sanitary Items is that correct Ma’am/Sir?
- Clean and sanitized table appointments G: Yes
- Flower arrangements W: Thank You Ma’am/Sir May I take the menu card?
- Filling Condiments G: Yes Sure!
- Condition of Menu Card
- Knowledge for the menu of the day. WINE SERVING (on the left side of the guest)
W: Excuse me Ma’am/Sir would you like some
WELCOMING THE GUEST drinks? Here is our wine list for your selection.
W: Good morning Maám/ Sir, May I take your order Maám/Sir?
Welcome to _______ G: Yes I’d like to have _________________.
Do you have any reservation? W: May I repeat your order Maám/Sir you ordered
G: None ___________ would that be all?
W: May I suggest a table for you Maám/Sir? G: Yes.
G: Yes please! W: Would you like to serve your drinks after the main
W: Table for how many Maám/Sir? course?
G: For one. G: I will give you a signal.
W: Smoking or Non-Smoking W: Excuse me Ma’am/Sir you food will be serve for
G: Non-Smoking. 10-15 mins. would that be alright will you.
W: This way please (stretch your arms to the guest) G: Yes
Will this place be alright with you Maám/Sir?
G: Yes SERVING THE FOOD (on the right side of the guest)
W: Excuse me Maám/Sir here is your __________
SEATING THE GUEST G: Thank you.
W: Please have a seat
CLEARING THE TABLE (on the left side)
UNFOLDING THE NAPKIN(right side of the guest) W: Excuse me Maám/Sir may I clear the table for
W: Excuse me Maám/Sir, may I unfold the napkin for you.
you? G: Yes please
G: Yes
PRESENTING THE WINE
SERVING WATER(right side of the guest) W: Excuse me Maám/Sir may I present to you your
W: Would you like to have a glass of water order of ___________with a very good vintage
Maám/Sir? year of ___ years with an alcohol content of ____
G: Yes please. alcohol per volume. It has _______ ml with a
W: Excuse me Ma’am/ Sir. very good fragrant of __________________.
W: Should I open it Maám/Sir?
PRESENTING THE MENU CARD
W: Excuse me Ma’am/Sir here is our menu card for OPENING THE BOTTLE OF WINE USING CORK
your selection. W: Here is the cork for your confirmation.
W: Excuse me Ma’am/Sir would you like to have your Would you like to try the wine now Sir/Maám?
bread now? G: Yes.
G: Yes W: Enjoy your meal Maám/Sir.
W: Excuse me Ma’am/Sir I’ll be back to serve your Please call me if you need any assistance.
bread
CRUMBLING TABLE
SERVING BREAD(on the left side of the guest) W: Excuse me Maám.
W: Excuse me Ma’am/Sir here is your bread,
G: Thank you PRESENTING THE BILL
W: Excuse me Ma’am/Sir do need anything else. (the guest will give a hand signal)
G: No. I’m alright W: Excuse me Maám/Sir, how would you like to
W: I’ll be Back to get your order. you’re your bill, would it be cash or credit card?
Here is your bill.
ORDER TAKING (right side of the guest) (Step a backward)
W: Excuse me Ma’am/Sir may I take your order now? G: Here
Our today’s menu is ____________and our soup W: I receive ___________ ill be back for your
for the day is ______________. change Excuse me Maám/Sir here is your change.
G: Yes Thank you Maám/Sir hope you enjoy your staying
________________________________________. with us. We look forward for your next visit.

UPSELLING/SUGGESTIVE SELLING:
W: Ma’am would you like to try ____________ to
NOTE:
compliment to your dish? W- Waiter
G: (Yes/No) G- Guest
How about _____________?