Root Cause Hypothesis Confirmation v3.

Root Cause Hypothesis Confirmation

Possible Root Cause (x) Root Cause Hypothesis Theory True

#
(1 or 2-Word Descriptor) (Theory of how "X" is influencing the Project "Y") or False?

Sandwiches take too long to prep resulting in late

1 Preparation Time 1
pick-up orders

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 Root Cause Hypothesis Confirmation v3.3

Root Cause Hypothesis Confirmation

Verification
(How did you prove or
disprove this theory?)

See Histogram - Average is 8 minutes

and target is 5 minutes

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 Root Cause Hypothesis Confirmation v3.3

Root Cause Hypothesis Confirmation

Possible Root Cause (x) Root Cause Hypothesis Result

#
(1 or 2-Word Descriptor) (Theory of how "X" is influencing the Project "Y") (True/False)

1 Preparation Time Sandwiches take too long to prep 1

Some of the lunch items have a cook time longer than

2 Cook time 0
20 minutes
Items not stocked in sufficient quantities. Kitchen staff
3 Preparation Time 1
waste time gathering items

4 Preparation Time Prep area not organized. Time wasted searching 1

Packaging items for pick-up takes longer than

5 Packaging Time 1
standard
The server doesn't always turn the order in to the
6 Server 0
kitchen right away

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 Root Cause Hypothesis Confirmation v3.3

Root Cause Hypothesis Confirmation

Verification
(How did you prove/disprove this theory?)

See Histogram - Average is 8 minutes

and target is 5 minutes
See Histogram - shows range of cook
time from 8.5 to 12 minutes
See Box Plot showing increased prep
time when staff has to restock

See Spaghetti Chart

See Histogram - 80% of packaging time

are over standard

Process Walk/Observation

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