BUILDING MAINTENANCE

BFB40903

Semester 2, Session 2019/2020

Page 1
Page 2
 CHAPTER 3: INFORMATION MANAGEMENT
(6 HOURS LECTURE)

COMPUTERIZED MAINTENANCE MANAGEMENT

SYSTEM (CMMS)
1. Introduction to CMMS
2. Benefits of CMMS
3. CMMS Modules
4. Types of CMMS
5. Application of CMMS in organizations

2/16/2017 rafikkembarablogspot.com Page 3

1.0 Introduction to Information Systems
• Maintenance operations require, and in turn generate, large amounts of data.
• Selection and processing of data into management information is a key issue in
managing building maintenance.
• Information management involves the design of a system in which data is
collected and processed into management information.
• A basic system may have a data, process and the needs of the user.
• This represents by Figure 1 below.

data input process output

Management
information

Page 4
• The information system can be viewed as having 3 essential
components, relating to the organization, data operations and
technology. This can be viewed in figure below.
The organization

management
information
technology
support technology
data support
operations
technology
technology
support
support
Data internally or
externally derived

Components of IS Page 5
• A simple of an information system related to building inspection, and illustrates
a method of describing the elements of a system.

condition
condition data
survey/ from Maintenance
building fieldwork budget
inspection

Decision
cost making
data

Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
 INTRODUCTION TO CMMS
• A Maintenance Management System (MMS) or Computerized Maintenance
Management System (CMMS) is a reporting system designed to track daily
maintenance activities.
• Also known in many terms and names, like Enterprise Asset Management
(EAM), Computerized Maintenance Management Information System
(CMMIS), Integrated Information Management System (IIMS), etc
• Maintenance management systems are used to plan, organize, schedule,
control and evaluate maintenance activities using standardized procedures.
• The system tracks labor, material, equipment and contract costs

Basic principles components;

1.Asset inventory;
2.A task statement;
3.Work Schedule;
4.Work Orders
5.Maintenance Budget

Page 12
• The system was designed to store information and complete data for each
activity, system or equipment such as maintenance of buildings planned or
unplanned; work orders; schedule of activities; maintenance history, parts
suppliers; purchase orders and financial flows.

• CMMS offering a platform for decision analysis and thereby acting as a guide to
management.

• The greatest benefits of the CMMS is the elimination of paperwork and manual
tracking activities, thus enabling the building staff to become more productive.

• The functionality of a CMMS lies in its ability to collect and store information in an
easily retrievable format

Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Contemporary systems
• There are a number of packages available in the market
that offer integrated facilities management systems.
• Typically these include provision for;
 Space occupancy management and auditing
 Asset inventory operations
 Personnel management features
 Service Centre/helpdesk facilities
 Condition management including planned maintenance
and automated data collection links
 works order management and invoicing
 Overall financial management and budgeting
 Customer satisfaction survey and analysis
 Benchmarking data
 Use a CAD platform Page 22
OTHER SOFTWARE

1) ARCHIBUS
ARCHIBUS Enterprise is a programme that to be ideal for organizations
to manage thousands to millions of square feet or meters of space from
anywhere.
The software covers the following areas;
a) Real Estate Portfolio Management;
b) Capital Project Management;
c) Space Planning and Management;
d) Move Management;
e) Asset Management;
f) Environmental and Risk Management;
g) Building Operations; and
h) Workplace Services. Page 23
Page 24
Page 25
Page 26
Page 27
Page 28
Page 29
Page 30
Page 31
OTHER SOFTWARE
2. eFACiLiTY® a facilities management (FM)
• system that provides the function of integrating
with the organization’s processes, automates
operations, provides a management dashboard
for critical analysis and enables enterprise wide
control in the most intelligent and efficient way.
• the features provided;
a. Asset Management;
b. Maintenance Management;
c. Work Order Management;
d. Resource Management;
Page 32
e. Procurement Management;
f. Contract Management;
g. Service Level Agreement (SLA) Management;
h. Stores and Inventory Management;
i. Property Management;
j. Key Management; and
k. Email / SMS / MMS Alerts.

Page 33
Page 34
Page 35
Example system :
eMaintenance solution through online data analysis for railway maintenance
decision-making

• eMaintenance solutions using eMaintenance cloud and web-based

applications for improved condition monitoring, improved maintenance and
increased uptime.
• “E-maintenance is an asset information management network that integrates
and synchronizes various maintenance and reliability applications to gather
and deliver asset information where it is needed when it is needed.
• With the extensive use of internet and sensor technology different
stakeholders can use the integrated platform for effective and efficient
maintenance decisions.
• This integrated platform is provided by using web services and cloud-based
technology.
• Today, railways are adopting IT systems for wheel and track maintenance.
• Railway organizations should plan for routine maintenance to ensure that
trains are operational.
• Trains infrequently suffer a complete and unexpected breakdown but if left
unfixed for too long may precipitate a breakdown

Page 36
Managing Rail Maintenance

Page 37
staff to plan maintenance. uses GPS data to locate the precise
position where a fault occurred.

Page 38
Page 39
CASE STUDY :

Page 40
• The hospital was managed by Medivest Sdn Bhd.
• Medivest is competent in healthcare support services.

Page 41
• The system used at Hospital Sultanah Nora Ismail is Asset and Services
Information System (ASIS).
• Before the ASIS implemented at this hospital, the client and maintenance
Company used different system where the client (KKM) was used CMIS and
The maintenance company was used MEDIFEMS system for their
maintenance
platform.
• The ASIS implementation is to improving and standardize the information
System used for maintenance works.
• The ASIS is very beneficial system that contributed to any aspect such as;
1. Eliminating paperwork
2. Ease to tracking activities
3. Record the information safely
4. Record and reminding the maintenance schedule
5. Suggest the actions/ work procedure for maintenance work
6. Manage the cost of maintenance
7. Enabling the maintenance team/client staff to become productive.

Page 42
The maintenance activities can be categorized into scheduled and unscheduled
activities.

1. Scheduled maintenance
• Comprises the maintenance activities that can be identified, well defined in
In advance before execution.
• The schedules be agreed and approved by the customer. These activities are
1. Planned preventive maintenance
2. Predictive maintenance
3. Routine inspection
4. Schedule corrective maintenance

The process flow for scheduled maintenance activities as below

Identify Evaluate Estimate Schedule

Record Inspect Accomplish Assign

Results in
ASIS
Page 43
2. Unscheduled Maintenance
• Include breakdown repair, emergency repair and attempts to failure
or changes to installation operations.
• Types of unscheduled maintenance are;
1. Breakdown repairs
2. Emergency maintenance
3. Corrective maintenance

Page 44
Page 45
Page 46
Page 47
Page 48
Page 49