COMMUNITY EMERGENCY RESPONSE TEAM

TABLE OF CONTENTS

PAGE

Course Overview and Instructor Responsibilities

Course Purpose ............................................................................................................................ 1

Overall Course Objectives ............................................................................................................ 1
Target Audience............................................................................................................................ 2
Prerequisites ................................................................................................................................. 2
Course Materials ........................................................................................................................... 2
Course Agenda ............................................................................................................................. 3
Instructor Qualifications ................................................................................................................ 4
Preparing to Train ......................................................................................................................... 4
Preparing the Classroom .............................................................................................................. 5

Unit 1: Introduction and Overview

Pre-Test ..................................................................................................................................... 1-5

Welcome .................................................................................................................................... 1-9
Participant Introductions .......................................................................................................... 1-10
Course Preview........................................................................................................................ 1-11
Course Agenda ........................................................................................................................ 1-17
What Is a CERT Program? ...................................................................................................... 1-19
The Draft Program Plan ........................................................................................................... 1-27
Unit Summary .......................................................................................................................... 1-51

Unit 2: Setting a Program Vision

Unit Overview............................................................................................................................. 2-4

The Importance of Setting Goals ............................................................................................... 2-5
What Are Program Goals and Objectives .................................................................................. 2-6
The Goal Setting Process ........................................................................................................ 2-14
Unit Summary .......................................................................................................................... 2-25

Unit 3: Promoting Your Program

Unit Overview............................................................................................................................. 3-6

Why We Promote and to Whom We Promote ........................................................................... 3-7
The Importance of Partnerships ................................................................................................. 3-9
Program Promotion and Goal Setting ...................................................................................... 3-15
How to Initiate and Foster Partnerships ................................................................................... 3-18
The Promotional Message ....................................................................................................... 3-28
Unit Summary .......................................................................................................................... 3-34

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 COMMUNITY EMERGENCY RESPONSE TEAM
TABLE OF CONTENTS

Unit 4: Working with Volunteers

Unit Overview............................................................................................................................. 4-6

The Program Manager and the CERT Volunteer ....................................................................... 4-7
Recruit Volunteers ................................................................................................................... 4-14
Orient Volunteers ..................................................................................................................... 4-18
Track Volunteers ...................................................................................................................... 4-22
Manage Volunteers .................................................................................................................. 4-25
Retain Volunteers .................................................................................................................... 4-29
Terminate a Volunteer ............................................................................................................. 4-38
Unit Summary .......................................................................................................................... 4-40

Unit 5: Working with Instructors

Unit Overview............................................................................................................................. 5-5

The Program Manager and the CERT Instructor ....................................................................... 5-6
Recruit Instructors .................................................................................................................... 5-11
Orient Instructors ..................................................................................................................... 5-15
Track Instructors ...................................................................................................................... 5-21
Manage Instructors .................................................................................................................. 5-22
Retain Instructors ..................................................................................................................... 5-27
Terminate an Instructor ............................................................................................................ 5-29
Unit Summary .......................................................................................................................... 5-30

Unit 6: Procuring and Managing Resources

Unit Overview............................................................................................................................. 6-6

Identifying Physical Resource Needs ........................................................................................ 6-7
Managing Data......................................................................................................................... 6-20
Budgeting and Funding ............................................................................................................ 6-27
Unit Summary .......................................................................................................................... 6-37

Unit 7: Training and Exercises

Unit Overview............................................................................................................................. 7-6

CERT Training and Exercises .................................................................................................... 7-7
Tailoring CERT Basic Training ................................................................................................. 7-17
Managing Training and Exercises ............................................................................................ 7-23
The CERT Training and Exercise Plan .................................................................................... 7-27
Unit Summary .......................................................................................................................... 7-39

Unit 8: Policies and Procedures

Unit Overview............................................................................................................................. 8-3

Importance of Policies and Procedures ..................................................................................... 8-4
Policies and Procedures for CERT ............................................................................................ 8-8
Resources for Developing Policies and Procedures ................................................................ 8-13
Unit Summary .......................................................................................................................... 8-18
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 COMMUNITY EMERGENCY RESPONSE TEAM
TABLE OF CONTENTS

Unit 9: Program Evaluation

Unit Overview............................................................................................................................. 9-3

What Program Evaluation Is ...................................................................................................... 9-4
Why Do Program Evaluation ...................................................................................................... 9-5
How to Do Program Evaluation .................................................................................................. 9-6
Program Report ....................................................................................................................... 9-14
Unit Summary .......................................................................................................................... 9-18

Unit 10: Keeping Your Program Going

Unit Overview........................................................................................................................... 10-5

Essential Skills and Abilities ..................................................................................................... 10-6
Keeping a Program Alive ....................................................................................................... 10-13
Unit Summary ........................................................................................................................ 10-19

Unit 11: Course Summary and Conclusion

Post-Test.................................................................................................................................. 11-5
Review of Course Learning Objectives .................................................................................... 11-9
Review of Participant Expectations ........................................................................................ 11-14
Next Steps ............................................................................................................................. 11-14
Graduation ............................................................................................................................. 11-15

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