011-Emergency Response Manual 1.0

DOCUMENT NO.
REVISION NO :
EMERGENCY RESPONSE MANUAL ISSUED DATE :

PURPOSE, SCOPE, REFERANCE, RESPONSIBILITY, RELEVANT
PAGE : Page 1 of 16
RECORDS, PRODCEDUCE FLOW, DETAIL & APPENDIX
APPROVED BY: PREPARED BY:
SECTION : 01
1.0 Purpose
This procedure specifies actions to be taken in case of situation defined as an
emergency.
2.0 Scope
The guidelines issued are applicable to all the staff that may find themselves in an
emergency.
3.0 Reference
All the point of an emergency will be referred to the Security PIC whom is responsible
for the preparation and issue of the emergency plans. They should be clearly displayed
where they are likely to be required or easily available.
4.0 Definition
A serious situation or occurrence which happens unexpectedly and demands
immediate action. A condition of urgent need for action or assistance: a state of
emergency. In the event of an emergency safety is an over-riding priority for all
personnel both in physical and psychological terms. In all cases personnel are
requested to maintain a calm composure and re-act as planned to overcome such
situation. We has classified the below situation as an event of emergency.
a) Fire Situation.
b) Electrical Failure blackout plant wide.
c) Access Control System Fail.
d) Hostage or Bomb Threat.
e) Chemical spill & Guideline.
f) Work Related Accident / Medical Emergency.
g) Handling H1N1 Outbreak situation.
5.0 Relevant Record

Nil
RESPONSINL
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6.0 Procedure Flow and Detail

6.1 Fire
6.1.1 If in case fire is discovered, a sound of the fire alarm will be triggered and it’s advisable to use an alarm button. If it is
possible without taking risk to self or others, attempt to use extinguish the fire with available equipment. Do not attempt
this unless you are trained and competent in firefighting techniques.
6.1.2 Upon hearing the fire alarm all staff should exit the building using the nearest fire exit.
6.1.3 Evacuate the building in an orderly manner by using the nearest Exit and proceed to the designated Emergency assembly point.
(Appendix 3). The Emergency Door Lock should release automatically when the fire alarm triggered. You should unlatch the door
latch to exit the Emergency Door. In any case an Emergency door does not open, do not hesitate to use the Emergency Release
Break Glass next to the Emergency Door and force “Break Glass” to open the door to gain access-controlled doors.
6.1.4 Once outside the building, place yourself at “Assembly point” (Appendix 3) and be advise strictly that do not under
any circumstances re-enter the building until the emergency is over.
6.1.5 Supervisors in charge of the various departments would assembly lines of their people to conduct a roll call to
ensure their people are verified safe. Any absences are reported to the Security PIC and team immediately.
6.1.6 Safety Committee or Personnel trained in first-aid should make themselves available to assist to find the missing or injured
personnel at the scene immediately.
6.1.7 The BOMBA services should be called automatically by the remote Continuous Monitoring Station. The BOMBA
services team will contact to ascertain the fire outbreak. IF not, the Security PIC or Safety Officer should contact
the emergency services thru speed dial in any telephone by dial 013. By ready to give the following information:
 Where the emergency is located and required.
 Relevant details for the emergency situation.
 Your name and contact number.
6.1.8 The Security PIC will post guards or volunteers at a safe distance to all fire exits and the perimeter to make sure
there is no attempt to enter or re-enter the building other than by train members of the emergency services until the
emergency are over, and the all-clear call is given. The Security Manager and guards must be in visual contact. In
the event of the Security PIC being unable to perform this event during the emergency, the shift supervisor will
assume as a senior responsibility to run the situation.
UNCONTROLLED COPY IF PRINTED

DOCUMENT NO. :
REVISION NO :
PURPOSE, SCOPE, REFERANCE, RESPONSIBILITY, RELEVANT PAGE : Page 3 of 16
RECORDS, PRODCEDUCE FLOW, DETAIL &APPENDIX
APPROVED BY: PREPARED BY: SECTION : 01
RESPONSINLE/
CLAUSE PROCEDURE
FILE/RORM NO.
6.1.9 Once the emergency is over and the all clearance is stand-down by Security PIC
or second in command (Chief Security Officer Supervisor), All personnel can
re-enter the building via the main entrance using standard entry Protocol which
will be monitor by Security personnel. In production/Store Employees shall ensure
work in progress must have a complete recount for their inventory in-tact and all
secure trolleys must be examined to ensure no tampering has occurred. Once the
recount has occurred and there are no problems, planned work may commence as usual.
6.2 Electrical Failure or Blackout Situation

6.2.1 In the event of an electrical mains failure the Security PIC or Facilities Management
representative must report the failure immediately to the electricity supplier
TNB.
6.2.2 The security access control system and emergency lights has a battery backup
electrical supply of approximately 7 hours that will come into effect in the event
of the mains electricity supply failure. If in case, an electrical supply is not
connected by TNB within time frame of 4-6 hours, the management would then decide
on the employees whether to retain them for said hours or let them off duty in
management description.
6.2.3 In the event of total electrical failure (mains and battery) affecting the security
system, the Security PIC/supervisor must appoint guards to control access and
directing an employees to emergency assembly areas for safer situation. No one
shall be allowed to enter or re-enter the company till situation is declared call
off. All at said premised will be on authorized personnel only.
6.3 Access Control System Failure

6.3.1 In the case of access control system failure, the Security PIC or Security Officer
would rapidly checks the system for faults and attempts to reboot/reactivate the
system according to the supplied training and documentation for the system.
6.3.2 If the system still cannot be activated the Security PIC or security e must
immediately call the supplier for urgent technical support.
6.3.3 While the system is non-functional the Security PIC must post guards at the most
critical areas including the production area doors and the vault entrance. The
Security PIC must prioritize the re-establishment of the access control system
to full functional order. In performing this priority, the shift supervisor must
be available to command supervision of posted guards.
6.3.4 Once the Security PIC confirms the access control systems are fully functional
and operational, normal status may resume.

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6.4 Hostage/Bomb threat
6.4.1 Remain calm and refer to the available bomb threat checklist or hostage situation
checklist (Appendix 4 and 5 )
6.4.2 If the threat is within the building(s) should be evacuated provided there is no
external threat by the safest and fastest route based on information available
at the time.
6.4.3 If the threat is external to the building and evacuation could endanger staff then
they should remain within the building as far from the suspected source of threat
as possible.
6.4.4 Ensure that personnel stay clear of any area that may contain a threat until the
emergency is over and the all clear has been given by the emergency services.
6.4.5 With all threats contact the police immediately by calling Speed dial 014 or dial
999.
6.5 Chemical Spill Procedures

6.5.1 Procedures for Chemical Spill
This procedure outlines the requirements for the management of chemical spills
in the workplace to minimize effects to health and safety from exposure to chemical
spills and reduce the impact on the environment. The procedure applies to all staff
and contractors in all areas of the plant premises where chemical substances are
transported, purchased, stored, handled, or used, including vehicles of visitors
or suppliers who bring substances into the company that are potentially hazardous.
The procedure provides general guidance and therefore each area that use chemical
substances should have specific procedures for the particular types of substances
used within the workplace or brought onto the premises.
6.5.2 The following procedures should be followed in the event of chemical exposure.
In all cases, the incident should be reported to your Safety & Security PIC, Security
Officer and Supervisor regardless of severity. Consult your department manager
before First Report of Accidental form as attach in “T” Drive complete and sent
it to them for review and vet. This report shall reach Safety department by 48
hours after incident occurred.
6.5.3 Immediate Actions upon spill detection are as follows

The primary concern upon chemical spill is to protect and ensure human health and
safety is protected, therefore act in accordance to the steps as follows:-
1. Clear the affected area
2. Check for any persons involved

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3. Personnel contaminated with chemicals must be decontaminated for at least 15 minutes (emergency shower)
and taken for medical examination
4. Administer first aid
5. Isolate the spill (if safe to do so)
6. Contact the Safety PIC .
7. Gather any information possible, i.e. identify the material and quantity, gather relevant MSDS and assess any
immediate risks.
6.6 Work Related Accident/Medical Emergency

6.6.1 If the employee or the supervisor believes there is a need for emergency medical treatment, a call for emergency medical
treatment must be made immediately. Always error on the side of caution even if the injury may not appear serious.
6.6.2 After calling the emergency services, notify the security guard so that immediate access can be made in line with
the section below Admitting Members of the Emergency Services.
6.6.3 Out of hours it may be necessary to admit emergency services via loading bay, or fire door. Notify external security
monitoring agency in the case of the latter. The supervisor should place a guard on any door open to the outside.
The guard should admit only emergency service personnel.
6.6.4 If the injured person needs immediate medical treatment but not emergency treatment, the supervisor must arrange
to transport the employee to the nearest treatment centre.
6.6.5 If the injury is minor and only requires first aid, first aid must be provided.
6.6.6 If the employee declines medical treatment and the supervisor feels that medical treatment is necessary, the
supervisor may direct the employee to obtain medical treatment.
6.7 Handling out Break of H1N1 Emergency situation

6.7.1 This policy is attached in the (T Drive Folder 13-Security folder for immediate action).
6.8 Handling of any sort Emergencies as explained in Definition page 1 required following actions.
6.8.1 Any employee under coercion to enter their code to disarm the alarm must input a confidential alarm code for this type of
situation. The details of this code and the nature of its operation will be explained to authorized alarm code holders only. It
is the function of the Security PIC to perform this task.

DOCUMENT NO. :
REVISION NO :
EMERGENCY RESPONSE
MANUAL ISSUED DATE :
RESPONSINLE/
CLAUSE PROCEDURE
FILE/RORM NO.
6.9 Reporting
6.9.1 In the event of any emergency, the most senior member of management present must
fill out a detailed incident report (Supervisor’s Incident Investigation/Report
of Accident or Injury-Form A). CAR may be raised as necessary to initiate root
cause investigation and corrective and/or preventive actions.
6.10 Description of Role Responsibilities for Crisis Response & Emergency Response Team
Roles Chat – Refer (Appendix 2)
Note: Not all Crisis or Emergencies Team Roles will be necessary for each crisis
or emergency. An individual person may have multiple roles and function with
competent requirements.
1. Incident Commander:
a. Establish Command Center
b. Establish communication with all Department and/or Crisis Response team.
c. Coordinate all functions during emergency and/or crisis.
d. Responsible for overall site policy decisions and coordination of all
activities.
e. Overall Control of emergency
2. Traffic Control & Liaison

a. Coordinate on-site visitors
b. Control incoming and outgoing traffic
c. Communication with authorities
d. Report to Incident Commander
3. Roll Call Coordinators

a. To guide employees evacuation
b. Overall In charge to conduct roll call
c. Maintain direct contact with Site Incident Commander
4. Operation Section
a. Coordinate operations functions with Response team
4a. Search and Locate Teams
Conduct search of facility and maintain list of areas you could not get
into and the location of people who are trapped – Note: always in teams
of at least [2].
I. Transport injured to first aid station
II. Determine missing persons
III. Report all findings to Operations Officer

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RESPONSINLE/
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4b. Safety and Security:
I. Determine site is secure
II. Report findings to Operations Officer
III. Locate all utilities and turn off if necessary
IV. Conduct perimeter control
V. Do Fire/Hazardous materials control
VI. Assess spill/fire-fighting needs
4c. First Aid Care

I. Set up first aid area
II. Bring supplier to designated area
III. Assess injuries and provide first aid
IV. Prioritize injuries [triage]
V. Complete master injury report
VI. Report all findings to Operation Officer.
VII. Ensure that First Responders are aware of any known special needs
a person has that may influence the First Responder’s priorities
or method of assisting.
Incidents reports shall be raise for any event of emergency within 48 hours to
Security PIC and will be vet by Operation Director.

DOCUMENT NO. :
REVISION NO :
EMERGENCY RESPONSE
Appendix 1: List of ERT functions
RESPONSE TEAM NAME CONTACT NUMBER/SPEED

LIST DIAL
This group of Competent for ERT/Chemical spillage/First Aider./Fire Fighter
DAY-SHIFT-RT NIGHT-SHIFT-RT
1. Mr. Subra D/N -IC 0167469552 1. Mr.Subra D/N -RC 0167469552
2. Mr. Anthony D/N -IC 0167233932
3. Ms. Fidah D/N -RC 0146130212
4. Mr. Shahrul -RC 0178268254
5. Mr. Woon -TC 0197623834
6. Mr. Hanif -TC 0187667419
-OS
7. Mr. C.H Wong 0167139619
(a)
-OS
8. Mr. Muni 0127896646
(b)
-OS
9. Ms. H.C Wong 0177710211
(c)
-OS
10. Ms. P.P Ong 0167105932
(c)
-OS
11. Ms. Nurul 0177024124
(c)
-OS
12. Mr. Rizam 0142719234
(c)
-OS
13. Mr. Syafiq 0177234896
(c)
-OS
14. Ms. Syilla 0136348860
(c)
Legend
D/N – Personnel covering both shift in Managerial level
IC : Incident Commander
RC : Roll Coordinator
TC : Traffic Control & Liaison
OS : Operation Section

DOCUMENT NO. :
REVISION NO :
Incident Commander-
RESPONSE TEAM ORGANIZATION CHART –
a. Establish Command Center
Appendix 2
b. Establish communication with all
c. Coordinate all functions
during emergency
Response Team d. Responsible for overall site Traffic Control & Liaison
policy decisions and coordination
1. Coordinate on-site visitors
For Fire/Injury or Spill of all activities.
2. Control incoming
1. Coordinate with Response Team to safe e. Overall Control of the Emergency
and outgoing traffic
guard Human & properties without Risk 3. Communication with external
authorities
Roll Call coordinators 4. Report to Incident
a. To guide employees evacuation Commander
Operations Section and conduct roll call
1. Coordinate operations functions b. Maintain direct contact with Site
Incident Commander
Search & Locate Team

a. Conduct search – Note: always
in teams of at least [2].
b. Transport injured to first aid station
c. Determine missing persons
d. Report all findings to Operations
Officer
Special Needs Safety Coor.
1. Account for people with special needs.
Coordinate with First Responders on
special needs issues.
Safety & Security

a. Determine site is secure
b. Report findings to Operations
officer
c. Locate all utilities and turn off
if necessary
d. Conduct perimeter control
First Aid Care

a. Set up first aid area
b. Bring supplies to designated area
c. Assess injuries and provide first aid
d. Prioritize injuries [triage]
e. Complete master injury report
f. Report all findings to
Operations Officer

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6.11 Maintenance / Inventory for ERT Team
Emergency equipment must be maintained, inspected and tested to maintain proper
working order as part of preparation and planning for an emergency. In the event
of an emergency, properly functioning emergency equipment can help minimize both
personal injury and property damage. Types of emergency equipment include eyewash
stations, safety showers and fire extinguishers.
6.11.1 Eyewash Stations and Safety Showers

It is extremely important to maintain eyewash stations and safety showers. They
should be inspected and flushed weekly to ensure proper working order. Weekly
flushing not only ensures that they are functional it helps guard against several
contaminants that can cause damage to your eyes and/or compromise your health.
6.11.2 Fire Extinguishers inside buildings are inspected Quarterly by One LAX Capitol
& Four Up Company. Trained competent personal are familiarize with the location of all fire extinguishers in our
company. Fire extinguishers can be used to extinguish small fires if you can do so without putting yourself or co-
workers in danger. Although, improper use of fire extinguishers can potentially exacerbate a situation. For that
reason, it is essential that you receive training before using any fire extinguisher.
6.11.3 All Emergency Inventories/Maintenance item shall be able to get it from Production Floor, Safety Office or Security Office which
would be accessible for emergency situation and all this maintenance record is maintain by First Aider team as refer in Table 1
below. All other item related such as Hose, sprinkler, Fire Extinguisher, and Alarm panel are maintained by Fire Contractors
engaged by the plant and a copy will be handled to Safety & Security Department for Record purpose.
Table 1: List of Emergency Equipment

No Item Listing Stored In Production/Safety & Security Office
1. Chemical Spill Kit / / /
2. Goggles / / /
3. Eye Wash Station /
4. First Aid Medicine / / /
5. Glove / / /
6. PPE / / /
6.12 Emergency Response Procedure Testing & Review

The emergency response procedures will be periodically tested where practical. The procedure will also be
reviewed after the actual occurrence of an emergency to identify any potential improvement needs. The incident
commander is responsible to coordinate a post mortem meeting after incidents to review the response procedure.

DOCUMENT NO. :
REVISION NO :
Appendix 3: Building Ground Floor & 1st Floor Fire Escape Route & Emergency Evacuation Assembly Area
EMERGENCY FIRE ESCAPE ROUTE

DOCUMENT NO. :
REVISION NO :
Appendix 4: Bomb Threat Checklist
BOMB THREAT CHECKLIST EXACT WORDING OF THREAT

QUESTIONS
1 When is the Bomb going to explode?
2 Where did you put the Bomb?
3 When did you put it there?
4 What does the Bomb look like?
5 What kind of Bomb is it?
6 What will make the Bomb explode?
7 Did you place the Bomb?
8 Why did you place the Bomb?
9 Did you place the Bomb?
10 Where are you?
THREAT
BOMB THREAT REPORT LANGUAGE
CALLER’S VOICE Well spoken :
Accent (specify): Incoherent :
Irrational :
Voice (loud, soft, etc): Taped :
Message read by caller :
Speech (fast, slow, etc): Abusive :
Other :
Diction (clear, muffled):
BACKGROUND NOISES
Manner (calm, emotion, etc): Street noises : House :
noises
Cars : Voices :
Any impediment: Music : Machinery :
Other :
Did you recognize the voice?
RECIPIENT
If so, who do you think it was? Name (print) :
Title :
Was the caller familiar with the area? Tel. Number :
Signature :
UNCONTROLLED COPY IF
PRINTED
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REVISION NO :
OTHER
Sex of caller :
Estimated age : TIME & Duration :
Appendix 5: Hostage Threat
EXACT WORDING OF
HOSTAGE THREAT CHECKLIST THREAT
QUESTIONS
1 When do you want?
2 Who are you holding?
3 Where is he / she / they?
4 Who are you representing?
5 What actions do you intend?
6 What is your name?
7 Where are you?
10
THREAT
HOSTAGE THREAT REPORT LANGUAGE
CALLER’S VOICE Well spoken :
Accent (specify): Incoherent :
Irrational :
Voice (loud, soft, etc): Taped :
Message read by caller :
Speech (fast, slow, etc): Abusive :
Other :
Diction (clear, muffled):
BACKGROUND NOISES
Manner (calm, emotion, etc): Street noises : House noises :
Cars : Voices :
Any impediment: Music : Machinery :
Other :
Did you recognize the voice?
RECIPIENT
If so, who do you think it was? Name (print) :

DOCUMENT NO. :
REVISION NO :
Title :
Was the caller familiar with the area? Tel. Number :
Signature :
OTHER
Sex of caller :
Estimated age : TIME & Duration :
Appendix 6: Emergency Response Flow Chart for ERT
Responsibility Response Flow (ERT) Interphase
Fire/Chemical Spill
Security Break Glass Alarm
Security Acknowledge Alarm Fire Alarm Panel
Security Check & verify situation
Security Report to Incident Report

BOMBA
&
Confirm emergency?
Security
Manager
Security Activate Master Alarm Fire Alarm Panel
Security Call Security Manager & emergency Emergency Telephone

services
Security PIC Emergency Telephone

Call ERT & OD
Emergency contact List
Security Roll call list

Control traffic Coordinate Evacuation
ERT
Security Manager Respond to emergency (put out

fire/contain spill)

DOCUMENT NO. :
REVISION NO :
Responsibility Response Flow (ERT) Interphase
Pass down to Emergency Servi

ERT
Pass down to Emergency Services
Security
ERT
Standby until end of emergency
Security
ERT Incident Report

Investigation & Reporting
Security
Conclusion & Review Finding
Appendix 7: Emergency Response Flow Chart for Employees
Responsibility Response Flow (Employees) Interphase
Fire/Chemical Spill
Employee Put out the Fire extinguisher

Able to put
Contractor Yes fire/contain the Spill kit
out fire/contain
spill only if you
spill?
are trained
No
Employee Report incident
Break Glass
Contractor to Supervisor
Employee Evacuation to the assembly point Evacuation Route

Contractor using the nearest exit, when you Plan
hear the fire alarm
Roll call Attendance List

Conduct roll call
coordinator
Security Manager Wait for announcement of end of

emergency
Return to work

DOCUMENT NO. :
REVISION NO :
5. Procedure Outline
Form Number Form Title Retention Period Location

011-Emergency Response Manual 1.0

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DOCUMENT NO.

EMERGENCY RESPONSE MANUAL ISSUED DATE :

5.0 Relevant Record

6.0 Procedure Flow and Detail

UNCONTROLLED COPY IF PRINTED

6.2 Electrical Failure or Blackout Situation

6.3 Access Control System Failure

UNCONTROLLED COPY IF PRINTED

6.5 Chemical Spill Procedures

6.5.3 Immediate Actions upon spill detection are as follows

UNCONTROLLED COPY IF PRINTED

6.6 Work Related Accident/Medical Emergency

6.7 Handling out Break of H1N1 Emergency situation

UNCONTROLLED COPY IF PRINTED

2. Traffic Control & Liaison

3. Roll Call Coordinators

UNCONTROLLED COPY IF PRINTED

4c. First Aid Care

UNCONTROLLED COPY IF PRINTED

Appendix 1: List of ERT functions

RESPONSE TEAM NAME CONTACT NUMBER/SPEED

UNCONTROLLED COPY IF PRINTED

Search & Locate Team

Safety & Security

First Aid Care

UNCONTROLLED COPY IF PRINTED

6.11.1 Eyewash Stations and Safety Showers

Table 1: List of Emergency Equipment

6.12 Emergency Response Procedure Testing & Review

UNCONTROLLED COPY IF PRINTED

EMERGENCY FIRE ESCAPE ROUTE

UNCONTROLLED COPY IF PRINTED

Appendix 4: Bomb Threat Checklist

BOMB THREAT CHECKLIST EXACT WORDING OF THREAT

2 Where did you put the Bomb?

3 When did you put it there?

4 What does the Bomb look like?

5 What kind of Bomb is it?

6 What will make the Bomb explode?

7 Did you place the Bomb?

8 Why did you place the Bomb?

9 Did you place the Bomb?

10 Where are you?

Appendix 5: Hostage Threat

2 Who are you holding?

3 Where is he / she / they?

4 Who are you representing?

5 What actions do you intend?

6 What is your name?

7 Where are you?

UNCONTROLLED COPY IF PRINTED

Appendix 6: Emergency Response Flow Chart for ERT

Responsibility Response Flow (ERT) Interphase

Security Break Glass Alarm

Security Acknowledge Alarm Fire Alarm Panel

Security Check & verify situation

Security Report to Incident Report

Security Activate Master Alarm Fire Alarm Panel

Security Call Security Manager & emergency Emergency Telephone

Security PIC Emergency Telephone

Security Roll call list

Security Manager Respond to emergency (put out

UNCONTROLLED COPY IF PRINTED